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Avis sur Holbrooke Hotel

3.5 out of 5
Holbrooke Hotel
212 W Main St, Grass Valley, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 174 avis sur 270." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 270." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 270." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 270." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 270." "

9,6/10

Propreté

9,4/10

Personnel et service

8,4/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Daniel, Sparks

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

salvador

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything except that there wasn’t a tv or refrigerator in the room
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

ROBERT

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked that the property retained its 19th century charm but had modern amenities. But why have a menu that is mostly Thai food or Thai spiced in an old west hotel restaurant and bar? Please give me some Hangtown fries and buffalo meat!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Patricia

Séjour de 2 nuits en avril 2024

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, engaged staff. Helped me find a place to work to take a call in the middle of the night.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Burt

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ambiance. Your hotel has the feel of an historic location in a gold rush town. The other guests were dressed in elaborate tuxes and dining during evening hours on out door balcony's. I am older and retired with asthma amount other conditions. The small size room in the carriage house (22), the musty air caused me significant breathing difficulty, and midnight noise of returning gusts. My sleep was quite poor. Lovely hotel but not for me.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lee Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay in Grass Valley.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Marcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautifully restored. Amazing food in the restaurant.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely property. Great restaurant!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Matthew, Dulles

Séjour de 1 nuit en avril 2024

8/10 Bien

mathieu, san francisco

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice stay. We felt the breakfast offering was poor given that breakfast was included. Each day there was a small as one and a potato and egg frittata. Self serve. Coffee was good but would have been nice to have fruit, granola and other offerings.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in downtown Grass Valley. The rooms are nice and clean. Service was great. Breakfast was just OK. Scones are so so and the egg dish was the same four mornings in a row. However, there’s a great little coffee shop/bakery across the street. Great bar. Nice restaurant. Lots of restaurants in downtown and great shopping. We will visit again.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Catherine

Voyage en famille avec de jeunes enfants
Excellent customer service very clean
Séjour de 1 nuit en avril 2024

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room door kept making noises when another door was opening. Air gap that needs adjusting, had to use a towel to jam the door closed. Apart from this it was a great stay
Séjour de 1 nuit en mars 2024

10/10 Excellent

Natalie

Séjour de 2 nuits en mars 2024

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was the perfect place to stay for the concert we attended at the center for the arts. Walkable. Lots of dining and shoping.
Séjour de 1 nuit en mars 2024

10/10 Excellent

christopher

Séjour de 1 nuit en mars 2024

10/10 Excellent

Wosen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely historic building in the center of town. Tastefully renovated and well maintained.
Séjour de 1 nuit en février 2024

10/10 Excellent

Evan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Very clean historic rooms that take you back in time to the days of the California gold rush. Grass Valley is a gem.
Séjour de 1 nuit en février 2024

2/10 Horrible

Nikki

Séjour de 1 nuit en février 2024
Réponse de Holbrooke Hotel le 20 févr. 2024
Hi Nikki, We're sorry you weren't able to experience the hotel and no-showed for your reservation. We hope to host you in the future.

10/10 Excellent

kindred

Séjour de 1 nuit en janvier 2024

8/10 Bien

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Roy, Palo Alto

Voyage en famille
Les points forts : Équipements
Very nice historic hotel with up to date amenities. Staff at hotel, restaurant and bar are all very professional and friendly. I would highly recommend.
Séjour de 1 nuit en février 2024
Réponse de Holbrooke Hotel le 4 févr. 2024
Thank you, Roy! We're so happy you enjoyed your stay and your experience at Golden Gate. Come back soon!

10/10 Excellent

Sara

Séjour de 1 nuit en février 2024

10/10 Excellent

Char

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We did a photo shoot in your location in the King suite and it was amazing!!! The staff especially Amanda were out of this world helpful. Of course after I spent the night in this beautiful room and enjoyed the bath, bottle of wine and the quietness of this luxury, beautiful room. The little touches like water next to the bed and crisp clean sheets made all the difference. Very clean and very unique experience in this historical hotel. Will come back again with my hubby. The restaurant was amazing! The staff very kind and helpful. Loved the bartender... makes a mean Manhattan!!
Séjour de 1 nuit en janvier 2024
Réponse de Lunden le 4 févr. 2024
Thank you Char! We're thrilled about this feedback and genuinely happy you enjoyed your stay. Thank you for choosing the beautiful Holbrooke for your photoshoot. See you next time!

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a cute boutique hotel. The staff members were amazing and helpful, accommodations were comfortable and very nice. The location is great and right in the middle of the downtown area.
Séjour de 2 nuits en janvier 2024

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
No warning signs or attempt to rectify frozen wooden steps. I took a serious header, luckily nothing too major…
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Holbrooke was clean and neat.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Elaine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice, but maybe not my first choice
Staff was friendly, but despite requesting a touch up of the room two days in a row it never happened. I was in the back detached house, which was adorably decorated, and I made good use of the claw foot tub. The downside, being basically surrounded by parking lot.
Séjour de 3 nuits en janvier 2024
Réponse de Lunden le 17 janv. 2024
Thank you for your review! We're glad you enjoyed your time with us. Your comments are valuable, and we're committed to addressing areas where we can improve, daily stayover service is important to us and we're so sorry we fell short. We hope to have the pleasure of hosting you again soon and exceeding your expectations.

10/10 Excellent

Beatrice

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Holbrooke Hotel is beautiful. The rooms were very clean and the staff were so nice and welcoming. The food and drinks at the restaurant were delicious and the ambiance was amazing. The customers varied in ages and aesthetic making the space very welcoming and comfortable. All the staff we encountered were pleasant and extremely helpful! We stayed in the Purcell King and it was peaceful. We didn’t have issues with noise (but I also sleep with ear plugs). I knew there wasn’t a tv when I booked, and my boyfriend and I enjoyed not having it. I didn’t have to deal with neighbors blasting their tvs! It was truly a wonderful and perfect stay, we will be coming back for sure!
Séjour de 2 nuits en janvier 2024
Réponse de Lunden le 17 janv. 2024
Thank you so much for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. It warms our hearts to know that our efforts to provide exceptional service have made your stay memorable. We can't wait to welcome you back for another outstanding experience!

10/10 Excellent

Mark

Séjour de 7 nuits en janvier 2024
Réponse de Holbrooke Hotel le 17 janv. 2024
Thank you Mark! See you next time!

8/10 Bien

Jason or Kristin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Spencer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay in downtown Grass Valley - the property has lots of character
Séjour de 1 nuit en janvier 2024
Réponse de Lunden le 17 janv. 2024
We're thrilled you enjoyed the hotel! Thank you for staying with us!

6/10 Satisfaisant

Rebecca

Les points faibles : Propreté
Séjour de 3 nuits en décembre 2023

8/10 Bien

Korinn

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
The offer I booked did not match the stay. We were not in the main hotel but in a building across the parking lot. There was construction noise that started at 7:30 in the morning. Room was nice but no tv or control for the heat in the room.
Séjour de 1 nuit en décembre 2023
Réponse de Holbrooke Hotel le 30 déc. 2023
Holly, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We appreciate your input and will address the issues raised to enhance the overall guest experience. We hope to host you again in the future for a better stay.

10/10 Excellent

james

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here were great. Really good vibe about the place. Way cool bar!
Séjour de 1 nuit en décembre 2023
Réponse de Holbrooke Hotel le 30 déc. 2023
Thank you so much, James! See you next time!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Vicki

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay! Be aware of booking through 3rd party
This was our first time to Grass Valley and the Holbrooke Hotel. It came highly recommended by a friend. The property, amenities and restaurants/bars were great! Onsite staff were also wonderful! From the check-in to room requests and the interactions with servers/bartenders - all were wonderful! The only complaint we have is regarding the room temperatures/thermostat. You can't adjust the temperature in your room as there was no thermostat. Nor were we able to open our windows as they were painted shut. It was very hot in our room and due to this we didn't get much sleep. In addition, all should be aware about booking through a 3rd party. In booking our reservations through a third party, we were placed in the Pursell House and not the main Holbrooke building. This is not something that is correctly described when booking on 3rd party sites. It is correctly described on the Holbrooke's website. In addition, you are charged a $15 amenity fee onsite if booking through a 3rd party which adds to the cost. Best to book directly with the Hotel!
Séjour de 1 nuit en décembre 2023
Réponse de Holbrooke Hotel le 30 déc. 2023
Bonnie, thank you for your kind review. Your feedback is very important to us and we can't tell you enough how much we appreciate the emphasis on direct bookings. When we book our guests directly we can better ensure that guests have all the information they may want leading up to their stay! We hope to have the opportunity to host you again for an even more wonderful stay.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
This was my first time staying at this hotel. It was amazing! I highly recommend staying here. The staff are very friendly and willing to go above and beyond to make sure your stay is enjoyable. I will definitely be staying here again.
Séjour de 1 nuit en décembre 2023
Réponse de Lunden le 30 déc. 2023
Thank you Dawn, your review means a lot to us!

10/10 Excellent

Melanie

Voyage en couple
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

KEVIN

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I was expecting a walk in shower while walking in the room but to my surprise there was a bathtub with shower that was very small. The tub was also very slippery and im worried someone my get injured. A pillowcase had mold on it. I tried sleeping in until 10 am but it was so loud in the hall and you can hear everything going on. I would recommend the National Exchange hotel over this hotel.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have stay here before always staying in Main building, this time we stayed in the cottage in the back. Very comfortable and clean. They seemed to bend over backwards for us. Grassvalley was busy with the holiday festivities but they were able to get us in for dinner with out having reservations. Super professional and hospitable. We will definitely be back.
Séjour de 2 nuits en décembre 2023
Réponse de Lunden le 12 déc. 2023
Thank you for taking the time to share your wonderful review! We're overjoyed to hear that you had an amazing stay with us. Your satisfaction is our top priority, and we can't wait to have the pleasure of welcoming you back for another fantastic visit. Safe travels until then!

10/10 Excellent

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holbrooke Hotel
We have had a great stay! The staff was super friendly. The room was very clean and bed was very comfortable. The shower and bathroom were very clean. It is nice to have a bar and restaurant located within the hotel. The hotel is very conveniently located by lots of shops and places to eat. It is all within walking distance. Even the movie theater is just a brisk walk away. Would highly recommend this hotel and highly likely that we will be returning as guests!!
Séjour de 1 nuit en décembre 2023
Réponse de Lunden le 12 déc. 2023
Lydia, Thank you for the glowing five-star review! We're thrilled to hear that our hotel met and exceeded your expectations. Your satisfaction is our greatest reward, and we appreciate you choosing us for your stay. We look forward to providing you with another exceptional experience in the future.

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing, loved staying here.
Séjour de 1 nuit en décembre 2023
Réponse de Fiona Front Desk le 6 déc. 2023
Thank you for taking the time to write a review about our hotel! We are so happy to hear you enjoyed your stay here with us. We'd love to have you back anytime for more great experiences.