Avis sur Super 8 by Wyndham Wyoming/Grand Rapids Area
Super 8 by Wyndham Wyoming/Grand Rapids Area
727 44th St SW, Wyoming, MI
Avis
5,4
5,2/10
Propreté
6,2/10
Personnel et service
4,8/10
Équipements
5,0/10
Infrastructures et conditions de l’hébergement
4,8/10
Écoresponsabilité
Avis
24 oct. 2017
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2017
10/10 Excellent
Voyageur vérifié
16 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2017
6/10 Satisfaisant
Voyageur vérifié
15 oct. 2017
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Pas vraiment impressionnant !!!
Voyageur vérifié
Séjour de 1 nuit en octobre 2017
2/10 Horrible
Ronald
5 mai 2024
Les points faibles : Équipements
Ronald
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Ronald,Thank you for sharing your feedback with us. We regret to hear about the cleanliness issues you encountered during your stay. We take all guest concerns seriously and will address this matter with our housekeeping team to ensure a better experience for future guests. Your comments are valuable to us as we strive to maintain our high standards of cleanliness and comfort.
2/10 Horrible
Karla
Voyage en famille, Voyage avec des animaux de compagnie
3 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karla
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Karla,We appreciate your feedback and take all guest concerns seriously. Your comments will be shared with the relevant departments for review and improvement. Please feel free to reach out to our management team to discuss your experience further.
2/10 Horrible
Jessy
29 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jessy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Jessy, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you have; we'd love to ensure your concerns are addressed appropriately.
2/10 Horrible
Liset, Flint
28 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liset
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Liset, We are sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to us directly with any details or concerns from your experience so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide an improved experience.
2/10 Horrible
Kendra Trepus
Voyage en famille
26 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kendra Trepus
Séjour de 2 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Kendra Trepus,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to management directly to address any concerns or requests for a refund. Your feedback is important to us as we continually strive to improve our guests' experiences.
2/10 Horrible
JACQUELINE
Voyage d’affaires
25 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JACQUELINE
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello JACQUELINE, We appreciate your feedback and regret to hear about your recent experience. We recommend guests to reach out to our management team directly to address any concerns or dissatisfaction during their stay. Your input is valuable for us to improve our services and ensure a welcoming environment for our guests.
8/10 Bien
Jesse
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Jesse, We strive to maintain high cleanliness standards for our guests' comfort. Your feedback is valued as we continue to provide a pleasant stay for future visits.
2/10 Horrible
Dana
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dana
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Dana, We are sorry to hear about your experience. We recommend reaching out to our management team to investigate this further and ensure it is addressed appropriately. Thank you for bringing this to our attention.
2/10 Horrible
Ernesto, Wyoming
Voyage en groupe
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernesto
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Ernesto,We appreciate your feedback and apologize for any inconveniences experienced during your stay. Our team will look into these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.
10/10 Excellent
David
2 avr. 2024
David
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello David,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
10/10 Excellent
Scott
30 mars 2024
Les points forts : Personnel et service
Scott
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Scott,We are delighted to hear that you had a wonderful stay with us! We appreciate you choosing our hotel and we hope to welcome you back again soon for another exceptional experience.
2/10 Horrible
Jennifer
10 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Jennifer, We apologize for falling short of your expectations. Please contact us directly to provide further details on your experience. We strive to address all guest concerns promptly and to ensure a satisfactory stay.
2/10 Horrible
michael
Voyage en famille
2 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 mars 2024
Hello michael,We are sorry to hear about your experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns during their stay. We will make sure your comments are shared with the relevant departments for further review and improvement.
2/10 Horrible
Christine
19 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Trash
Christine
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Christine, I'm sorry to hear about the disturbance you experienced during your stay. We understand the importance of a peaceful environment for our guests. We apologize for the inconveniences with the Jacuzzi, toilet, and bedspread. Your feedback is valuable, and we will address these issues to enhance our services. Thank you for bringing this to our attention.
2/10 Horrible
Brenda
18 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brenda
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Brenda,We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.
4/10 Médiocre
Tina
Voyage en famille
5 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tina
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 févr. 2024
Hello Tina, We apologize for any inconvenience you experienced during your stay. Our staff strives to ensure a clean and comfortable environment for all guests. We encourage guests to report any issues immediately so that we may address them promptly. We appreciate your feedback and will use it to improve our services.
2/10 Horrible
Shannon
Voyage d’affaires
28 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow that was bad.
Shannon
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Shannon,We're sorry to hear about your recent experience at our hotel. Please note that our property does not have elevators, and we apologize for any inconvenience this may have caused. We also have a strict non-smoking policy, and we will address the issue with our housekeeping team to ensure that rooms are thoroughly cleaned and odor-free. In regards to the maintenance issues you mentioned, we appreciate you bringing them to our attention and will work promptly to address them. We apologize for any inconvenience caused by the lack of towels and the condition of the hair dryer. Regarding the WiFi, we are currently reviewing our provider to improve connectivity. We apologize for the limited TV channels and will take your feedback into consideration. Lastly, we apologize for the presence of the cockroach and assure you that pest control measures are in place. Thank you for sharing your concerns.
2/10 Horrible
Crystal
20 déc. 2023
Les points faibles : Propreté et confort de la chambre
Disappointing
Crystal
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Crystal, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Our team strives to provide a comfortable and clean environment for all guests. We appreciate your input and will address these concerns with our housekeeping staff to prevent future occurrences. We are sorry to hear that your overall experience did not meet your expectations. Your feedback is valuable to us and we hope you will consider giving us another chance to provide you with a better stay in the future.
10/10 Excellent
Michael
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 déc. 2023
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another excellent stay.
2/10 Horrible
Angela
Voyage en famille
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gross!
Angela
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 6 déc. 2023
Hello Angela, Thank you for sharing your feedback with us. We apologize if the smell of cigarettes and any perceived activities by other guests affected your stay. We take all concerns seriously and will address them with our team to ensure a comfortable experience for all our guests in the future.
10/10 Excellent
Summer
22 nov. 2023
Summer
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Summer,Thank you for your feedback. We appreciate you choosing our hotel for your stay and for you wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
Maria
19 nov. 2023
Maria
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Maria,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a wonderful experience. If you have any further feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
10/10 Excellent
Noel
18 nov. 2023
Noel
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Noel,Thank you for sharing your feedback with us. We're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide a positive and enjoyable experience for all our guests and we regret if we fell short in meeting your expectations. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to our management team for further assistance or clarification on any specific concerns you may have had during your stay.
10/10 Excellent
Oscar
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oscar
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Oscar,Thank you for taking the time to share your review! We appreciate your feedback and are glad that you had such a fantastic experience during your stay. Our team always strives to provide exceptional service and ensure your comfort. We hope to welcome you back in the future for another memorable stay.
2/10 Horrible
Jereme
Voyage d’affaires
15 nov. 2023
Jereme
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Jereme,Thank you for bringing this to our attention. We deeply regret any inconvenience your staff member experienced during their stay. The safety and security of our guests are of utmost importance to us, and we will investigate this matter thoroughly. We appreciate your feedback and take it very seriously.
4/10 Médiocre
Thomas
Voyage en groupe
11 nov. 2023
Thomas
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Thomas,Thank you for sharing your feedback regarding our front desk service and cleanliness. We understand the importance of a comfortable stay and apologize for any disturbances caused by other guests. Although we strive to maintain a serene environment, we cannot guarantee the behavior of every individual. We appreciate your understanding and hope for another opportunity to provide you with a more peaceful experience.
2/10 Horrible
Glenna
Voyage en famille
6 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glenna
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Glenna,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We value your input and will use it as an opportunity to improve our services. Please contact our management team directly to further discuss your concerns. We appreciate your understanding and hope to have the chance to welcome you back in the future.
2/10 Horrible
Ismael
Voyage en famille avec de jeunes enfants
5 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ismael
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Ismael,Thank you for sharing your feedback with us. We take all guest concerns seriously and endeavor to provide a safe environment. We apologize if our location did not meet your expectations. Our housekeeping team works diligently to ensure cleanliness in our rooms. We appreciate your valuable input and will take this into consideration for future improvements.
4/10 Médiocre
Brianna
30 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was really dirty
Brianna
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Brianna, We apologize for the experience you encountered during your stay. We strive to provide a comfortable and clean environment for all our guests. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure that this does not happen in the future. Thank you for bringing this to our attention.
2/10 Horrible
Alectra
29 oct. 2023
Les points faibles : Propreté et personnel et service
Alectra
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 30 oct. 2023
Hello Alectra,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your check-in process. We strive to provide prompt and efficient service, and we apologize for falling short in this instance. We appreciate your feedback and will address this issue with our team to ensure it does not happen again in the future.
2/10 Horrible
Tonya
25 oct. 2023
Tonya
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 nov. 2023
Hello Tonya, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.
6/10 Satisfaisant
Elias
22 oct. 2023
Elias
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Elias,Thank you for your amazing review! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back again soon!
2/10 Horrible
Tammy
15 oct. 2023
Tammy
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hello Tammy, We apologize for any inconvenience you experienced during your stay. Please let us know how we can make it right for you.
8/10 Bien
Daniel
Voyage en famille
9 oct. 2023
Les points forts : Personnel et service
Daniel
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 11 oct. 2023
Hello Daniel,Thank you for your valuable opinion regarding our hotel. We appreciate you taking the time to share your experience.
2/10 Horrible
Cassidy
Voyage en couple
8 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassidy
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Cassidy ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
4/10 Médiocre
Bob
28 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bob
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Bob,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
6/10 Satisfaisant
Voyageur vérifié
28 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Dear Guest,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.
2/10 Horrible
steven
Voyage d’affaires
27 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello steven ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
4/10 Médiocre
Shawn
25 sept. 2023
Shawn
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Shawn,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
2/10 Horrible
Scott
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Scott,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
2/10 Horrible
Janelie
22 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janelie
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 23 sept. 2023
Hello Janelie,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
4/10 Médiocre
Angelea
19 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Angelea
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Angelea, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 Horrible
Bradley
28 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Hello Bradley, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
10/10 Excellent
Tedra
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tedra
Séjour de 1 nuit en août 2023
Réponse de Manager le 29 août 2023
Hi Tedra, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!
6/10 Satisfaisant
Cindy
25 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty
Cindy
Séjour de 1 nuit en août 2023
Réponse de Manager le 27 août 2023
Hello Cindy,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
2/10 Horrible
Diane
Voyage en famille
21 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 1 nuit en août 2023
Réponse de Manager le 1 sept. 2023
Hello Diane, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
2/10 Horrible
Mark
Voyage en groupe, Voyage d’affaires
20 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Mark, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!