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Avis sur Clarion Inn & Suites Airport

2.5 out of 5
Clarion Inn & Suites Airport
4981 28th Street SE, Grand Rapids, MI

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 165 avis sur 773." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 773." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 773." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 773." "
Note des voyageurs de 2 (Horrible), d’après 128 avis sur 773." "

7,0/10

Propreté

7,4/10

Personnel et service

5,4/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Rose

Voyage en famille
Les points forts : Personnel et service
Older hotel no outlets to plug devices into. The available receptacles didn’t work. Burned out light bulbs in bed lamps. Bathroom wasn’t the cleanest. Beds were not comfortable. Room was next to stairwell ppl were loitering in the stairwell smoking pot and outside the door the stinch seeped into our room which was disgusting. The breakfast was very limited and not good. Would not stay there ever again. :(
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Denise

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The place looks good from outside but inside is pretty run down. No carpet in room, just a basic room for sleeping I guess. Door to side parking lot was always propped open with rocks with people constantly coming & going. Almost felt like a homeless shelter for women with lots of unsupervised kids. I wouldn't stay there again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Blake

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Thanks you so much for choosing the Clarion Inn & Suites Airport.

8/10 Bien

Hilary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I tried to plug in a charging cord in the wall, it kept falling out. The socket wasn’t too secure.
Séjour de 1 nuit en mars 2024
Réponse de Tonya le 7 mars 2024
On behalf of the staff and the general manager we apologize for the inconvenience. that you had in your room .

6/10 Satisfaisant

Jessica

Voyage d’affaires
Les points forts : Personnel et service
The staff was great. My shower did not get hot water at all that was disappointing. Other than that I was pleased with my stay.
Séjour de 3 nuits en février 2024
Réponse de Tonya le 6 mars 2024
Sorry that we did not meet your expectations

6/10 Satisfaisant

Eric

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
everything was as expected except for the breakfast: subpar with waffle batter being different every day: - too thick or too liquid when too liquid it was unusable and staff took a long time to clean the waffle iron
Séjour de 4 nuits en février 2024
Réponse de Tonya le 6 mars 2024
We apologize for not meeting your expectations in the area of breakfast we will get this right. Please visit us again.

2/10 Horrible

Anna

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You get what you pay for - run down property, was not well cleaned, loud, etc.
Réponse de Tonya le 6 mars 2024
We apologize for not meeting your expectations.

10/10 Excellent

Christian M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Tonya le 6 mars 2024
Thank you so much for spending time with us here at the Clarion, were we treat you like family.

10/10 Excellent

Ben

Séjour de 1 nuit en janvier 2024
Réponse de Tonya le 6 mars 2024
Thank you for choosing us to stay with on your visit.

8/10 Bien

Blake

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
Poop staff and service
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

tiffany

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Christopher

Séjour de 1 nuit en décembre 2023

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kevin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff were super friendly and attentive. Cleanliness was clearly a priority at moment if check in. Thanks for the awesome and friendly stay!
Séjour de 7 nuits en novembre 2023

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Budget hotel at best
We made a reservation for a king room with a sofa bed for 4 people. Front desk employees were friendly. Room was small, but sufficient size. I'm almost certain that our non-smoking room used to be a smoking room, because it definitely had a faint smell of cigarette smoke, and the entire hallway around our room had a strong cigarette odor. They didn't leave us any sheets, blankets or pillows for the sofa bed, and the sofa bed mattress was dirty with food crumbs. My husband went down to the front desk to ask for blankets. Around 40 minutes later, we called down since they hadn't arrived yet. When they did finally arrive, they brought us 2 sheets and that's it. The bathroom was pretty bad. I considered not using the shower because it was gross. The shower had mold and the shower head was all rusty. Housekeeping really needs to spend more time on the shower. In the morning, our bathroom smelled strongly of pot, so I guess our neighbors must've been enjoying their morning smoke. I'm really not sure how this place has decent reviews. It wasn't the worst, but it definitely fits into the budget hotel category. I would not recommend this hotel and will not stay here again.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness is key
Our stay was Brief, but just like any other time we've stayed there, we've had great service and clean room. The bed was not comfy but that is the only complaint.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Danya

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel smells like smoke, the floors were not clean and the fitness equipment was broken.
Séjour de 1 nuit en novembre 2023
Réponse de Clarion GM le 8 nov. 2023
We sincerely apologize for your stay not meeting your expectations. Our new management team is working hard to resolve issues and to improve the quality of our hotel. We hope you give us another chance in the future to serve you better.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Clarion GM le 8 nov. 2023
Thank you so much for taking the time to provide positive feedback!! We hope to see you again in the future!!

4/10 Médiocre

Lovely

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was dirty n stank
Séjour de 4 nuits en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
Thank you for taking the time to provide feedback about your stay. We are so sorry that things did not meet your expectations. We hope you give us another chance in the future to serve you better.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic.
Séjour de 1 nuit en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
We appreciate you taking the time to leave us a 10 out of 10 review. Woohoo!! We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the future!!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel looks exactly like it does in the pic u see. They're very clean & hospitality was great. We will stay there again when we come to see family.
Séjour de 6 nuits en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
We appreciate you taking the time to leave us a 10 out of 10 review!! We are pleased to hear that you was happy with your stay and we hope to see you again in the future!!

10/10 Excellent

Kirsten

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Kelly

Les points faibles : Propreté, personnel et service, équipements
Horrible door locked behind us and we say around waiting for a couple hours for them to get in which they couldn’t. So we stayed in another room with none of our belongings or wallets all night.
Séjour de 1 nuit en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
We are so sorry that you had to experience this inconvenience during your stay with us. We do appreciate your feedback. We do hope you give us another chance in the future to serve you better.

6/10 Satisfaisant

Christine

Voyage en famille
Les points faibles : Propreté
Insides and of drawers were filthy, and mold in the bathroom and on walls
Séjour de 2 nuits en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
We are so sorry you had to experience a room with dirty drawers and mold in the bathroom. We do appreciate your feedback. We are working hard to resolve issues and to improve the quality of our hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jim

Séjour de 1 nuit en octobre 2023
Réponse de Clarion GM le 8 nov. 2023
Thank you so much for taking the time to leave us a 5 out of 5 review. We appreciate the feedback and hope to see you again in the future!!

10/10 Excellent

greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Daniel

Séjour de 1 nuit en juillet 2023
Réponse de Clarion GM le 8 nov. 2023
We appreciate your positive feedback!! We hope to see you again in the future!!

8/10 Bien

Laverne

Séjour de 5 nuits en septembre 2023

2/10 Horrible

Christa

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not stay in this hotel again. I walked into the room, one pillow case purple stains all over the pillow case, one bed was gross, and the bed frame looked as if someone had wiped their boogers all over it. Felt like i needed to wear sandles in the shower. The door didnt lock properly. When I checked if someone could easily break into my room. They can. I shut the door and pushed slightly hard and th3 door just opened wirh easy when it should be locked.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Cathy

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The Good News is We Woke up ALIVE
Stayed in Room 242 which is at the end of a hall next to a heavy fire stair door that was broken and would not close. Makes anyone on that end a target for break-ins or burnouts. Will follow-up with the fire department. This is not ok.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Sabina

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Only what I didn’t like it is Hotel smells allot on Cigarettes.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Marissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Jeffrey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stay was nice for a quick overnight but not something I would choose again. Property was worn and dated. Rooms were clean but overused chemicals.
Séjour de 1 nuit en septembre 2023
Réponse de Clarion GM le 8 nov. 2023
Thank you for taking time to provide feedback about your stay. We will use your comments to make improvements. We hope to see you again in the future.

6/10 Satisfaisant

Amanda

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Meh.
Was charged a pee fee at the hotel. Then they weren’t even aware I had a pet, although I booked that I had one! Then they switched me rooms. We didn’t check the room until we got back late that night/next morning and see they gave me a room with no tub. I was pretty upset about that.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Mark

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Steve, FREMONT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Sofia

well I didn't have to sleep in the car
It was so so, a little pricer than what it should be. Had to go get breakfast elsewhere, low stock and not much to choose from at the hotel's breakfast bar. Room was dirty, maybe reused sheets from previous guests
Séjour de 1 nuit en août 2023

2/10 Horrible

Adam

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We left some items in the room, called that day after checkout (since we aren’t from that area) and they said they had our items and would mail them to us and we gave them our address. Never received anything so we called again and was told that our items were not there and they cannot mail them to us and that’s not something they do. Sounds like staff is stealing.
Séjour de 1 nuit en août 2023

10/10 Excellent

Saulo

Séjour de 1 nuit en août 2023

10/10 Excellent

Peggy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here a few times and have always had a positive experience.
Séjour de 2 nuits en août 2023

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ick
Room had a disgusting mold smell. Water was leaking out of the refrigerator all over the floor and had absorbed into the TV cabinet, likely causing the moldy smell. It permeated my clothes and cpap machine. Breakfast offering was some gross eggs with liquid pooled in the bottom of the pan, and sausage gravy and stale biscuits. No real protein offering.
Séjour de 1 nuit en août 2023

8/10 Bien

Darwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The walls were pretty thin - it was noisy had to use ear plugs to sleep- this property has homeless living there, and probably working there. Many do not speak English. All were courtious though. Also expedia told us our price for the 3 nights was a certain price and our price went up every night. What's with that?
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Madan

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfy
This is an older hotel but clean and comfortable. I'd stay here again.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Clarion GM le 28 juil. 2023
Thank you for taking the time to provide feedback about your stay. We hope to see you again in the future!!

10/10 Excellent

JoAnn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Clarion GM le 28 juil. 2023
Thank you so much for taking the time to leave us a 10 out of 10 review. We appreciate the feedback!!We hope to see you again soon!!

2/10 Horrible

Dan

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was up to standard
Séjour de 2 nuits en juillet 2023
Réponse de Clarion GM le 28 juil. 2023
Thank you for taking the time to tell us about your stay. We apologize that things did not quite meet you expectations. We hope you give us another chance in the future to serve you better.

2/10 Horrible

Jessica

Séjour de 1 nuit en juillet 2023