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Avis sur Best Western Hospitality Hotel & Suites

2.5 out of 5
Best Western Hospitality Hotel & Suites
5500 28th Street SE, Grand Rapids, MI

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 304 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 332 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 85 avis sur 1003." "

7,6/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2018
Réponse de Joanne le 17 mars 2018
Dear Gabriel, We appreciate you taking the time to give us a review. The next time you are in Grand Rapids we hope you will stay with us again.

8/10 Bien

Lyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réservez et confirmez deux fois plutôt qu'une!
Je n'ai pas eu la chambre que j'avais réservé, vue l'heure tardive que je suis arrivé malgré que ma chambre avait été payé d'avance ils avaient donné la chambre a quelqu'un d'autre. Je suis une personne à mobilité réduite et je n'es pas eu de salle de bain adapté comme j'avais réservé d'avance et au lieu d'avoir deux lits queen comme demandé j'ai eu un lit king. Nous nous en sommes arrangé malgré tout vus que ma collègue de travaille était une femme aussi...
Séjour de 3 nuits en octobre 2017

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2017

2/10 Horrible

Tony

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I never stayed there because after reserving a room online, the hotel was completely booked for the night and after contacting Expedia.com and the hotel they refuse to refund my money.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points faibles : Personnel et service
Night time staff friendly at check in. Bed were comfortable. Breakfast was ok but location was a little hard to find. Down fall: went to grab a coffee cup in the room and there was dead roach in the cup. At least it was dead. I did inform the staff at check ouy about it and they may need to change the cups. Then other issue we had start but luggage and stuff in the car to leave but had items still in the room, cleaning people saw we were loading uo. I told the staff we are not checking as of yet. I will be a sometime before we check out. It was on about 8:30ish in the morning and check is at 11:00. After telling the cleaning staff we will be a while and saw the room we came out off, they still keep knocking on the room asking if we were leaving and when. I found that to ignoring and rude. It was they were rushing us out the door. I would have understood if it was closer to 11 or we had given the hotel problems but it wasn't. Also it was Saturday morning. I don't know about most people but I like to sleep in on Saturdays. The only reason I didn't is because we had a long drive ahead of us. The hotel is a little dated and could use a little face lift.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Niki

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They have bed bugs. Stayed in 156 last night. Hotel management was rude and immediately denied this, they made no efforts to rectify the situation or even look into it. Would not even give us a refund. They said we could have requested a different room…. Why would we want another room when we now know there is a bedbug infestation here?!
Séjour de 1 nuit en mai 2024
Réponse de megan le 20 mai 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Satisfaisant

Erica

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Megan le 18 mai 2024
I wanted to take a moment to express my sincere gratitude for choosing to stay with us and for sharing your valuable feedback. Your insights are incredibly important to us as we continually strive to enhance our guests' experiences.

8/10 Bien

Andrew Dean

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Booked stand room through Expedia but then hotel called and said I’d have to cancel my reservation because the room was no longer available and get refund within 7-10 days. If they didn’t have the room they shouldn’t have taken my money in the first place. Expedia rectified the problem and I wound up in a king suite for the same price. Suite was acceptable, furniture was falling apart and everything from the curtains to the wallpaper look like it needed to be ironed .
Séjour de 1 nuit en mai 2024
Réponse de Megan le 14 mai 2024
I wanted to extend my sincerest apologies for any inconvenience or issues you encountered during your recent stay with us. Your feedback is incredibly valuable to us, and I want to thank you for taking the time to share your experience.Rest assured, we take your comments seriously and will be addressing the issues you raised to ensure a better experience for all our guests in the future. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements.Once again, I apologize for any shortcomings during your stay. We truly appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Satisfaisant

Jennifer

Les points faibles : Propreté et personnel et service
Property Property is well lit with several keypad entry sites- I felt safe. Check in took about 15 min. Staff person said the system kept kicking her out. Carpet felt damp to bare feet and tile felt sticky
Séjour de 2 nuits en mai 2024
Réponse de Megan le 14 mai 2024
I apologize for the delay during your check-in process. Thank you for your patience and for bringing this to our attention. Your feedback is valuable in helping us improve our service. We'll take swift action to address the matter and ensure a smoother experience for future guests. We appreciate your stay with us!

8/10 Bien

Leroy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Megan le 14 mai 2024
Thank you for your feedback. Please come stay with us again.

6/10 Satisfaisant

Toccara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Breakfast was absolutely horrible.
Séjour de 1 nuit en mai 2024
Réponse de Megan le 13 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Area
Séjour de 2 nuits en mai 2024
Réponse de Megan le 13 mai 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Horrible

Christy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Megan le 9 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Steven, Barrie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Breakfast was below standard and ends too early. The shower drained too slow, there wasn't enough towels, and the air-conditioner fan was too loud and too close to the bed.
Séjour de 1 nuit en mai 2024
Réponse de Megan le 8 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

LaTasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Megan le 9 mai 2024
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we would love to welcome you back anytime. Please do come stay with us again in the future!

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, room was clean, beds comfy!
Séjour de 1 nuit en mai 2024
Réponse de megan le 7 mai 2024
I wanted to take a moment to extend my sincerest gratitude for taking the time to complete our recent survey. Your feedback is incredibly valuable to us as it helps us to continuously improve and enhance our services.Moreover, I want to express my heartfelt thanks for choosing to stay with us. We truly appreciate the opportunity to host you and we hope that your experience with us was nothing short of excellent.

8/10 Bien

Ellen

Les points forts : Personnel et service
No jacuzzi at the pool
Séjour de 1 nuit en mai 2024
Réponse de Megan le 4 mai 2024
Thank you for your feedback and stay. Sorry we no longer have a jacuzzi.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk clerk went above and beyond with service to get an expensive electronics forgotten item back to me via UPS. Outstanding service.
Séjour de 1 nuit en avril 2024
Réponse de Megan le 1 mai 2024
Thank you for your amazing review. Glad we could be of service. Have a great day.

8/10 Bien

corinne

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté et équipements
The bedsheets were dirty/stained and the property grounds have a lot of debris and trash on the premises. I enjoyed the location and pool. Great breakfast!
Séjour de 1 nuit en avril 2024
Réponse de Megan le 24 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Michael

Les points forts : Propreté
The highway noise is constant. Do NOT get an outside room. Key cards failed after first day. Nice looking indoor pool ( though I didn’t use ) The center courtyard and outside are weedy and unkempt.
Séjour de 2 nuits en avril 2024
Réponse de Megan le 22 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Kayla

Les points faibles : Propreté
The bedding was not changed when we arrived.
Séjour de 1 nuit en avril 2024
Réponse de Megan Williams le 15 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

LAURA L

Séjour de 1 nuit en avril 2024
Réponse de Megan le 4 mai 2024
Than k you for your stay and feedback.

6/10 Satisfaisant

Trina

Séjour de 1 nuit en mars 2024
Réponse de Megan Williams le 5 avr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Patrick

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Blood stains on curtains, dirty carpet throughout, place also smells funky. Definitely won't be back.
Séjour de 2 nuits en mars 2024
Réponse de Megan Williams le 30 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bien

Michelle

Voyage en famille
Nice, clean property
Séjour de 1 nuit en mars 2024
Réponse de Megan Williams le 29 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

corinne

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They took great care of our family. Thanks for breakfast daily!
Séjour de 10 nuits en mars 2024
Réponse de Megan Williams le 19 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Satisfaisant

Kimberly

Voyage en famille, Voyage avec des animaux de compagnie
Rooms were spacious and clean. Dislike - the overpowering smell of weed when coming back to our room after dinner. Breakfast was lacking and poor. No hot water. No microwave to make the oatmeal packets that were there. Only fruit was apples. I went up at 8 am and there was no eggs, no biscuits, no bacon or sausage and very little muffins and bread.
Séjour de 1 nuit en février 2024
Réponse de Megan Williams le 28 févr. 2024
Thank you for your feedback and stay. We will look in to correcting those issues, to not have this problem again.

8/10 Bien

Kelly

Voyage d’affaires
Les points forts : Personnel et service
Great staff and quiet room
Séjour de 1 nuit en janvier 2024
Réponse de Megan Williams le 21 févr. 2024
Thank you for your stay and your feedback. Have a great day.

4/10 Médiocre

Shelby

Séjour de 2 nuits en février 2024
Réponse de A le 16 févr. 2024
I am sorry to hear you didn't enjoy your stay with us. We are awaiting pickup for your jacket and it should be on the way shortly.

8/10 Bien

Riyadh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the property and how everyone was very nice and friendly.
Séjour de 1 nuit en février 2024
Réponse de A. le 12 févr. 2024
Thank you so much for taking the time to leave us this review. It pleases us to know that you enjoyed our staff. Please come see us again sometime!

2/10 Horrible

Tim van

Séjour de 1 nuit en février 2024
Réponse de Megan Williams le 23 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Mark

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an issue when checking in that was resolved quickly but shouldn’t have happened. Clerk said payment was declined due to insufficient funds. Paid via Expedia & showed receipt. They looked into it closer & found the issue. Not sure of the details but did get it resolved fairly quick.
Séjour de 1 nuit en février 2024
Réponse de Megan Williams le 9 févr. 2024
Sorry for the inconvience. We will be working on the issue insure no future problems. Thank you for your stay and your feedback.

8/10 Bien

Bonnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing that I con say bad it. It sounded like someone was tapping on the door all night. But when I got up and checked it was the heater making the noise. Everything other then that it was good.
Séjour de 1 nuit en janvier 2024
Réponse de Megan Williams le 26 janv. 2024
Sorry for the noise we will be looking into it to get it taken care of. Thank you for your feedback and stay.

6/10 Satisfaisant

Carolyn

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The breakfast on my last day there was not good the eggs and sausage had a bad smell to them and I could not eat due to the smell
Séjour de 2 nuits en janvier 2024
Réponse de Megan Williams le 25 janv. 2024
Sorry to hear that your breakfast was not up to your liking. We will be lokking into it. Thank you for your stay and feedback.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Megan Williams le 11 janv. 2024
Thank you for your recent stay and feeback. Have a great day!

10/10 Excellent

Terry

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Megan Williams le 11 janv. 2024
Thank you for your recent stay and feedback. Have a great day.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Greg A. GM le 4 janv. 2024
Thank you Jeff for providing us with your valuable feedback. We appreciate you and your positive review.

4/10 Médiocre

James

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very dirty, smelt like Marijuana in hallways and our room. Breakfast was not good.
Séjour de 1 nuit en décembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
I sincerely apologize for your experience here at our property. We are currently undergoing some big changes and hope to present a better experience if you would so give us another opportunity to make it right. Again, we apologize.

8/10 Bien

Josue

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is very close to the airport. The pool was nicely kept. Shopping centers and restaurants are up and down the road.
Séjour de 4 nuits en juillet 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for your positive feedback from your recent stay with us.

6/10 Satisfaisant

Thomas

Séjour de 1 nuit en décembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
We appreciate you and your valuable feedback. Thank you!

6/10 Satisfaisant

Larry

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We were a group of three with three different rooms. Want to signed room had dirty beds dirty towels and it had to go back down and ask for a clean room. They are unable to print our receipts or email them to us cuz their service was down this caused a problem for us to get reimbursed from our employer. The motel also charged my card twice for my room and I'm still waiting a day later for it to be rectified.
Séjour de 1 nuit en décembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
I sincerely apologize for the not so wonderful accommodations that you experience at our property. I assure you though this feedback will be taken seriously. We have many changes coming. Again, Thank you for your feedback.

8/10 Bien

Felicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our key failed to open the door once. Other than they it was fine. I slept like a rock.my son slept great also.they staff was nice. Thank you.
Séjour de 2 nuits en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you so much for your positive review. Our family here at the Best Western Cascade work very hard to provide everyone with comfortable accommodations. Again, thank you for your feedback.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Breakfast eggs were gone and not replaced in the first hour. Room was not serviced over the weekend. General cleanlyness was good and the staff was very pleasent and helpfull.
Séjour de 3 nuits en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for your much valued feedback. I will pass this review on to the hotel staff and let them know they are doing a good job. I will look into and correct the long wait for hot food. Our apologies.\

2/10 Horrible

Carlos

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don't stay at this hotel Is the durty and worse hotel ever and the staff are rude
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for your valuable feedback. I apologize for your experience here at our property. We are currently undergoing some big changes. We hope you give us another chance here in the next 6 months.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value/Close to airport
The hotel keeps coffee available all day/night. The staff were friendly and helpful. The place is a bit dated but it is centrally located and was a comfortable stay.
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for taking time to provide us with your feedback. Our family here at the Best Western Cascade are working hard and diligently to make every guests next stay a better one. Again thank you.

2/10 Horrible

Bayli

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They were overbooked, so we lost our double Queen room, which was manageable since they had an open king suite we were able to take. However, the room was gross. Breakfast was disgusting, and the location felt unsafe.
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
I would like to start by apologizing for your less than suitable accommodations and experience at our property. I assure you your words have not fallen on deaf ears. We will learn from this. Again, thank you.

6/10 Satisfaisant

Lisa

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Équipements
The location is great. Front desk staff was very friendly. The thermostat didn’t work properly, broken tv remote and the breakfast wasn’t what was listed and everything seemed to be empty only an hour into breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
We are grateful for your feedback. I will let our Front Desk staff know about your kind review. I will also forward your feedback to our food and beverage dept. This will definitely be a learning opportunity. Again, Thank you.

8/10 Bien

Patricia

Les points forts : Propreté et personnel et service
Pool was down for maintenance. Room had no safe.
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for giving our property a positive review. Our pool has been completely re-plumbed and is now working properly. Hopefully you will be able to enjoy it soon.

4/10 Médiocre

Amanda

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The pool was closed and was not told until after the entire weekend was paid for and we were checked in, the beds are quite hard and their pillows are the size of a couch pillow, there was plates of food laying on the floor outside of rooms for hours, all I could smell every time I walked out of my room was weed, someone was either smoking it very often and in large amounts cuz it was quite strong smelling. When checking out I asked to be compensated in some way for the pool being closed, as I had read from reviews that it was literally closed two weeks before that as well and the women at the counter kept telling me that was a lie, dismissing what I was saying and just talking over me repeated it was a lie and then said you can't believe every review. Their driveway is very hard to pull out of especially if you need to make a left to get on 96 it's almost impossible especially during heavy traffic times.
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for taking time out of your busy schedule to provide us with your very valuable feedback. Your feedback has been forwarded to the new management team. We will take care of this. Again our apologies.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Greg Alder, GM le 20 déc. 2023
Thank you for your positive review. We appreciate your feedback.