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Avis sur Baymont by Wyndham Grand Rapids Airport

2.5 out of 5
Baymont by Wyndham Grand Rapids Airport
2873 Kraft Ave Se, Grand Rapids, MI

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 353 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 320 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 149 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 93 avis sur 1000." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Manager le 19 sept. 2019
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 Satisfaisant

Karen

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location to the airport. Front desk person wasn’t that friendly. He was also hard to understand didn’t speak clearly and not loud enough.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Karen,We value your feedback and apologize for the service discrepancies you encountered. Our team strives to provide clear and efficient communication for our guests' satisfaction. Your comments will be shared with our staff for further improvement opportunities. Thank you for bringing this to our attention.

6/10 Satisfaisant

The

Les points forts : Propreté
It’s was okay
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello The,We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing to stay with us.

2/10 Horrible

jacqueline

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property pictures online for not the same in person. Small outdated rooms.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello jacqueline, We regret to hear that you were disappointed with the room and its size. Guest feedback is valuable to us for future improvements. Feel free to reach out to our management to discuss your concerns further. Thank you for sharing your thoughts with us.

6/10 Satisfaisant

Ajay, Chicago

Les points forts : Personnel et service
Les points faibles : Propreté
It was cheap but wish it was less grimy. Otherwise it worked well for us.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 11 mai 2024
Hello Ajay,We appreciate your feedback and are glad to hear that the hotel met your needs. If you have any further comments or concerns, please feel free to contact our management team.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Appreciate the cleanliness. Walkable to Gippers bar and restaurant next door.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Kathleen,We are pleased to hear you appreciated the cleanliness of our hotel during your stay. It's great that you found the location convenient for visiting Gippers bar and restaurant nearby. Your feedback is valuable to us for future improvements.

6/10 Satisfaisant

Kendall

Voyage d’affaires
Space is too small for breakfast and they were out of most things both mornings of my stay.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Kendall,We apologize for the inconvenience you experienced during breakfast. Your feedback is valuable to us for continued improvement of our services. Please reach out to our management team to discuss your concerns further.

8/10 Bien

Todd

Close to restaurants, stores/airport.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Todd,We are glad to hear you found our hotel convenient for dining, shopping, and traveling. Your feedback is valuable as we strive to offer a comfortable and convenient stay for all our guests. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Sherry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We was here due to a college track conference. It was quiet and the guy that checked us in was nice.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Sherry,We are delighted to hear you had a peaceful stay and received friendly service upon check-in. Your positive feedback is greatly appreciated. Should you have any future stays planned, we look forward to welcoming you back to our hotel.

8/10 Bien

Mireya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean. No one cleaned our room the 3 nights we stay, had to ask for clean towels.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Mireya,We appreciate your feedback regarding the cleanliness of your room. We encourage guests to contact our housekeeping department directly for any cleaning requests during their stay to ensure a comfortable experience. Thank you for bringing this to our attention.

6/10 Satisfaisant

Eric

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Eric,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please do not hesitate to contact us directly. We strive to continually improve our services to provide the best experience for our guests.

10/10 Excellent

nathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was nice as spacious, the jacuzzi was really big and nice!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mai 2024
Hello nathan,We're delighted to hear you enjoyed the spacious room and our large jacuzzi during your stay with us! Your feedback is truly appreciated as we strive to make our guests' experiences memorable and comfortable. Feel free to reach out to our management team for any further assistance or feedback.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a property with a conscientious staff that works hard to serve patrons and keep things clean. It is a property with improvements being made so there is a mix of new and old regarding furniture. I was pleased with my king suite as it was very roomy, the carpeting was new and the bed was comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Susan, We're delighted you enjoyed the spacious king suite and found our conscientious staff attentive to your needs. Our mix of new and older furniture adds character to the property. We're glad to hear that you had a comfortable stay with us.

4/10 Médiocre

Grace

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
We did not get the room we reserved, and when we asked to fix it we got downgraded from a suite to a room at the same price. This was highly inconvenient with an active toddler who goes to sleep earlier than us- we had to try to go to bed at his bedtime, and in the end, none of us got the sleep we needed.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Grace, We regret to hear about your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we always aim to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly what I needed for the weekend. It’s close to the airport with a shuttle for $15. It’s not supper fancy, but it was clean, the staff was friendly, and was reasonably priced.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Denise,We're glad to hear you had a convenient stay with us! We strive to offer a clean and friendly environment at a fair price. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable experience.

6/10 Satisfaisant

cindy

Voyage en famille
Les points forts : Personnel et service
We stayed with multiple families for a wedding weekend. The continental breakfast was good, the beds average, cleanliness average. The cleaning fragrance was terrible and over sprayed. Staff was friendly.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello cindy, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the continental breakfast and found our staff friendly. We value your comments about the beds, cleanliness, and cleaning fragrance and will share them with the team for future improvements. Your input is invaluable to us as we strive to enhance our guests' experiences.

8/10 Bien

Holly

Voyage en famille
Lovely family owned hotel
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Holly,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Our team takes pride in providing a welcoming experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Kathy,We are delighted to hear that you had a wonderful stay with us. Our team hopes to welcome you back soon for another memorable experience!

10/10 Excellent

Dannie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a peaceful stay. Rooms were clean and service was great
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Dannie,We are thrilled to hear that you had a peaceful stay with us, and we're delighted that you found our rooms clean and service great. Our team strives to provide the best experience for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Carrie

Voyage en couple
Clean and friendly.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Carrie,We are delighted to hear that you found our hotel to be clean and our staff to be friendly. Our team works hard to provide a welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Médiocre

Donna

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Musty smell covered it up by perfume which gave me a headache.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Donna,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for future improvements. If you have any further concerns, please don't hesitate to contact our management directly for assistance.

10/10 Excellent

Dennisse

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Dennisse,We appreciate your feedback and are glad you had a positive experience during your stay. Thank you for sharing your thoughts. Your comments will be passed along to our team for their awareness and consideration.

8/10 Bien

Todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean, nice room. Only problem we had was that you could hear every footstep of people above you.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Todd,We appreciate you sharing your experience and are pleased you found our hotel clean with a nice room. Your feedback regarding noise levels will be noted to ensure a comfortable stay for all our guests in the future.

10/10 Excellent

Davincii

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Process of reserving the room was quick and the room was very clean and had a big jacuzzi room with tv I enjoyed my stay and will be back
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Davincii,We are delighted to hear that you had a pleasant experience with us, and we appreciate your positive feedback on our reservation process and room cleanliness. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kosli

Good
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Kosli,We appreciate you taking the time to share your experience with us. Your feedback is essential in helping us improve our services for future guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Bien

Shondre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not like that it did not have a pool
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Shondre, We regret to hear that the lack of a pool did not meet your expectations during your stay. We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

NICHOLAS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice area, easy parking. Good clean room
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello NICHOLAS,We appreciate your feedback on our convenient location and cleanliness standards. Our team works hard to provide a comfortable experience for all our guests. We hope to welcome you back for another pleasant stay soon.

10/10 Excellent

Fremio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location near airport and stores.
Séjour de 6 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Fremio,We're delighted to hear you enjoyed our convenient location close to the airport and various stores. Our team is glad you found it beneficial for your stay. Thank you for sharing your positive feedback with us!

10/10 Excellent

ShawnTika, Indianapolis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were really nice, I had clean towels in my room the next day without even asking!! and I will definitely use this hotel again when I come back to visit family!!
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello ShawnTika,We are thrilled to hear that you enjoyed your stay with us and that our staff left a positive impression. It's wonderful to know that you appreciated the cleanliness and the proactive service. We look forward to welcoming you back again on your future visits to the area!

6/10 Satisfaisant

Bikram

Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Bikram,We appreciate you choosing our hotel for your stay! Should you have any feedback to help us improve, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed here twice before early morning flights. They are excellent regarding shuttle service.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Leah,We are delighted that you found our shuttle service to be excellent during your stays with us. Your feedback is truly appreciated as we continuously strive to provide top-notch service to all our guests. Should you need anything else in the future, please do not hesitate to reach out to us directly.

8/10 Bien

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Nathan,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Julia

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean. Staff was friendly. I slept very well!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Julia,We are pleased to hear that you found our hotel clean and our staff friendly. It's great to know that you had a restful night's sleep. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements
The television selection was quite limited. The remote was cumbersome to use because you have to punch in numbers to select a channel rather just being able to scroll forward or backwards. The direction of the air coming out of the Heater/AC cannot be changed.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Carol,We appreciate your feedback regarding the television and the Heater/AC unit. We regret any inconvenience caused and suggest contacting our management team for further assistance. Thank you for bringing these matters to our attention.

8/10 Bien

Meghan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprised at the quality of the hotel for the price, would stay again and recommend.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Meghan,We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be of great value. We appreciate your recommendation and hope to welcome you back in the future for another wonderful experience.

8/10 Bien

NICHOLAS

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello NICHOLAS,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Bien

Trisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Trisha,We are pleased to hear that you found your stay enjoyable. Should you have any suggestions or feedback, please feel free to contact our management team. Your comments are invaluable in helping us enhance our guest experience.

8/10 Bien

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Glenn,We are delighted to hear that you enjoyed your stay! Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

8/10 Bien

Nena

Voyage en couple
Les points forts : Personnel et service
The only thing great about this hotel is the jacuzzi room and it’s cheap. Not too bad for what you pay for
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Nena,We are pleased to hear that you enjoyed the jacuzzi room during your stay. We appreciate your feedback on our affordable pricing and hope you had an overall satisfactory experience with us. Thank you for choosing our hotel for your stay.

2/10 Horrible

Salwa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The management team was very rude. The breakfast was very old and stale. No customer service. Never again will stay in that place. The hotel was terrible.
Séjour de 2 nuits en février 2024
Réponse de Manager le 21 févr. 2024
Hello Salwa, We are sorry to hear about your experience and appreciate your feedback. We strive to provide the best service possible and will inform our management team about your concerns. Thank you for bringing this to our attention.

8/10 Bien

Kevin

Séjour de 3 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello Kevin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Médiocre

Holly, Harbor Springs

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
There was something all over the wall. Paid for a hot tub room and hot tub did not work properly. Very disappointed.
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Holly, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. Our team will ensure that the issue with the wall is addressed promptly. Regarding the hot tub, we will investigate the matter to ensure it is functioning properly for future guests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

Autumn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were stains all over the walls
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Autumn, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this matter with our housekeeping team. Your feedback is valuable to us as we continuously improve our services.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Andrea,to hear that you enjoyed your stay at our hotel! We are delighted to receive your positive feedback and appreciate you taking the time to share it. If there's anything else we could have done to make your experience even better, please let us know. We look forward to welcoming you back again in the future.

2/10 Horrible

Abigail

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Manager le 9 févr. 2024
Hello Abigail,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered during your stay. We strive to provide excellent service, and we appreciate your input as it helps us improve.

10/10 Excellent

Ben

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Neat and orderly
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 févr. 2024
Hello Ben,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be neat and orderly. Providing a clean and well-maintained environment is one of our top priorities. We appreciate your kind words and hope to welcome you back in the future for another positive experience.

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Baymont for the win!
A welcoming and safe place to stay in close proximity to the airport. Save time and money!
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Sharon,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our location convenient and secure. We strive to provide a comfortable and affordable experience for all our guests. We appreciate your feedback and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Kaili

Voyage en couple
Les points forts : Personnel et service et équipements
We only came here for the jacuzzi tub in our room. Didn’t even stay the whole night. But it’s was decently clean. We enjoyed the jacuzzi.
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 févr. 2024
Hello Kaili, Thank you for choosing to stay with us and for sharing your review. We're glad to hear that you found our hotel to be decently clean and enjoyed the jacuzzi. We hope you had a relaxing experience during your short stay with us. We remain committed to providing a comfortable and enjoyable experience for all of our guests.

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Sandra,We're thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing exceptional service, and we're glad that it made a positive impact on your experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Stanley dean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel, and grounds are beautiful! Nice and clean, will kept, helpful staff.
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Stanley dean,Thank you for your kind review! We are thrilled to hear that you found our hotel and grounds beautiful and well-maintained. Our staff takes pride in providing helpful assistance to our guests. We appreciate your feedback and hope to welcome you back in the future.