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Avis sur Grand Lake Lodge

3.5 out of 5
Grand Lake Lodge
15500 US-34, Grand Lake, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 303 avis sur 520." "
Note des voyageurs de 8 (Bien), d’après 106 avis sur 520." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 520." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 520." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 520." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Nathalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay at Grand Lake !! The grand lake lodge is an amazing place from another time, with an impressive historic decoration, but still providing all the modern comfort. We absolutely loved it and this was by far one of the best experience of our 20 days honeymoon road trip around Utah & Colorado. The view on the lake from the restaurant and the lobby is magnificent. The fireplace gives the place a perfect mountain vibe. We felt so connected to nature from our cabin, yet it was just minutes away from the national park entrance and the main attraction in town. The team went above and beyond to make us feel special for our special trip, and offered us bubbles & chocolate strawberries. This place will forever hold a special place in our heart.
Réponse de Erin Brown, Front Desk Lead le 14 sept. 2023
Thank you so much for sharing your time with us! We're pleased to hear you enjoyed your experience and we love the detailed review!Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

6/10 Satisfaisant

Pascal

Séjour de 1 nuit en novembre 2022
Réponse de Erin Brown, Front Desk Lead le 16 nov. 2022
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed. We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Nathan le 27 août 2019
Thank you so much for staying with us, and for sharing your feedback! We hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Son emplacement avec vue superbe sur le lac. Bon restaurant. Chambre sympa dans petite cabane en bois.
Séjour de 1 nuit en août 2019
Réponse de Nathan le 17 août 2019
Thank you for staying with us at the Grand Lake Lodge, and for taking the time to write a review! We are so happy that you enjoyed your stay, and hope to see you again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bien situé
Hôtel bien situé à 2min de l’entrée du parc national des montagnes rocheuses. L’hôtel est isolé mais offre une vue incroyable. Il s’agit de petits cabanons, avec place de parking pour chaque cabane. Points négatifs: menage non inclus, pas de poubelle dans la chambre, il fesait froid la nuit et le chauffage était bruyant, l’eau de la douche mettait 3min à chauffer. Attention les restaurants en ville ferment à 21h et arrêtent de servir vers 20h30...mais l’hôtel possède un restaurant. Aussi vait-il mieux verifier que la route pour le parc national est ouverte. Pour nous elle etait fermée au bout de 10miles à cause de la neige
Séjour de 2 nuits en mai 2019

8/10 Bien

Brandi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Ana Bernardino - General Manager le 15 avr. 2024
Dear Brandi,Thank you so much for sharing your valuable feedback regarding your recent stay with us! We are pleased to hear you enjoyed your experience.We are looking forward to welcoming you back - we are confident it will be another wonderful experience. We hope to see you again soon!Sincerely,Ana BernardinoGeneral Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ana Bernardino - General Manager le 6 févr. 2024
Hello John, We are so glad to hear you enjoyed your stay with us! Come back and visit us again soon!

4/10 Médiocre

Alexandra

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Ana Bernardino - General Manager le 29 janv. 2024
Hello Alexandra, and thank you for sharing your feedback. We are so sorry to hear that we have fail to meet your expectations. We would love to hear more about your experience, if you would like to reach out to us and provide us with more details.We are looking forward to hearing from you!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Ana Bernardino - Resort Manager le 7 janv. 2024
Thank you so much for sharing your valuable feedback regarding your recent stay with us! We are pleased to hear you enjoyed your experience.We are looking forward to welcoming you back - we are confident it will be another wonderful experience. We hope to see you again soon!Sincerely,Ana BernardinoResort Manager

4/10 Médiocre

Shawn

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I think the potential for this lodge was good but our experience was otherwise. Upon checking into our room we met a few of the other guests who mentioned they received little goodie baskets with a welcome note and snacks, etc… but we had not gotten one in our room. We also found hair all over the shower, a used coffee mug and the bed looked a little disheveled which lead us to think the room wasn’t properly prepared for us. We were also upset that the area around the building were extremely dark, in comparison to the first building that had little lights hanging to light the alley between each building ours was completely dark because the light weren’t working. We actually had to use our phone flashlights and being one of the room lamps outside so our kid could play around 5pm. The main issue was We tried to contact the staff but no one was answering/responding. We met another guest trying to check in but their code wasn’t working, they were also trying to contact the staff with no response as well. They eventually just left to find other accommodation for the night. Extremely upset that what was supposed to be a lovely holiday trip for us was extremely disappointing.
Séjour de 1 nuit en décembre 2023
Réponse de Ana Bernardino - Resort Manager le 26 déc. 2023
Dear Shawn,Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured that your comments have been shared with the appropriate departments to ensure all items mentioned are addressed.We do hope you will give us another opportunity to provide a better guest experience the next time you are in town. Sincerely, Ana BernardinoResort Manager

2/10 Horrible

Shelby Dale

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heater wasn't working, lights outside wasn't working, bed linens are dirty, coffee maker is not working. Hotel is not answering or responding to help us with our concerns. We tried to call them many times.
Séjour de 1 nuit en décembre 2023
Réponse de Ana Bernardino - Resort Manager le 26 déc. 2023
Hello Shelby, We are so sorry to hear we did not meet your expectations during your last visit.Please accept our sincere apologies. We do hope you will give us another chance in the future to provide you with a better experience.

2/10 Horrible

Shanen

Séjour de 1 nuit en décembre 2023
Réponse de Ana Bernardino - Resort Manager le 25 déc. 2023
Dear Luis,Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback.We would love to hear details about your tentative of cancellation - it looks like you booked via Expedia.com, and we generally do not have any issues with cancellation requests within the policy period. We are so sorry to hear your disappointment with the restaurant closure - we do advise on the website and booking engine what are the Winter operations. Therefore, we would love to hear more where we fell short on communicating efficiently. We do hope you will give us another opportunity to provide a better guest experience the next time you are in town. Sincerely, Ana BernardinoResort Manager

6/10 Satisfaisant

Elizabeth, Hialeah

Les points forts : Propreté
Like : views Don’t like : check in instructions
Séjour de 2 nuits en octobre 2023
Réponse de Ana Bernardino - Resort Manager le 29 oct. 2023
Dear Elizabeth,Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations regarding the check-in instructions. We value and appreciate your feedback - we would love to hear more details about how we can improve our self check-in instructions.As our property offers invisible service during the Winter Season, we do not have regular front desk hours or staff on site at all times.Please know you can always reach out to us via the emergency phone line, in case you need anything at all during your visit.We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.Sincerely,

10/10 Excellent

gerald

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Em le 28 nov. 2023
Thank you for loving the Grand Lake Lodge as much as we do. We are so glad to hear that you loved your Mountainside Bungalow stay, and we hope to get the chance to host you again soon!

10/10 Excellent

Maria Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome lake view, beautiful property and comfortable lodging and delicious food! I would love to go back here when we're traveling through Colorado.
Séjour de 1 nuit en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 21 oct. 2023
Dear Maria Teresa, Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Come back and visit us again – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

6/10 Satisfaisant

anthony

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Dear guest, Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured it has been shared with the appropriate departments to ensure all items mentioned are addressed.We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.Sincerely,

10/10 Excellent

Aubrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience. The cabins were perfectly clean, brand new mattress that was very comfy and the perfect rustic mountain experience with all your expectations met
Séjour de 1 nuit en octobre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Dear Aubrey, Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Christian

Very nice place enjoyed my self
Séjour de 2 nuits en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Dear Christian,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

8/10 Bien

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The main lodge and location were beautiful and we truly enjoyed out time and glad we stayed. However the need to keep up with maintenance on their cabins for safety. The cabin we stayed in while understanding it is historical, it had some serious foundation issues, where the bathroom floor had dropped a few inches making the bathroom door not be able to close, and looking at the the supports it way undersized for the renovated tile bathroom.
Séjour de 1 nuit en octobre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Dear Christina, Thank you for taking the time to share your valuable feedback with us. Our sincere apologies for not meeting your expectations regarding the building structure. As you mentioned, they are very historical, however, we are always looking for ways to improve. Hoping you will come back and visit us again, giving us another chance to provide you with a great experience.

10/10 Excellent

Misty L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
View was perfect! Loved the fire pit and hot tub. Easy access to RMNP. Room is nothing fancy, but who is in the room during the day when you have the mountains. Coffee pot or Keurig in the rooms would be a bonus.
Séjour de 2 nuits en octobre 2023
Réponse de Erin Brown, Front Desk Lead le 10 oct. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback and be assured it will be shared with the appropriate departments to ensure all items mentioned are addressed.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Erin Brown, Front Desk Lead le 10 oct. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Lodge with spectacular views
The Grand Lake Lodge has a special place in our hearts as we return after 19 years. The improvements made to the property are spectacular just adding to the beauty of the surrounding area, and without losing the charm of the original lodge and cabins. The cabins are still cozy and completely modernized and main lodge lobby and restaurant is gorgeous.
Séjour de 1 nuit en octobre 2023
Réponse de Erin Brown, Front Desk Lead le 7 oct. 2023
Hi Timothy, we're so glad to hear you loved your time with us, and we're happy to welcome you back! We cant wait to see you next year, have a great winter season, and safe travels to you!

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Erin Brown, Front Desk Lead le 5 oct. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

6/10 Satisfaisant

Tom

No hot water.
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 5 oct. 2023
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the issue you experienced. Around this time of year, the drop in temperature can sometimes cause the water to heat slowly when demand is high. We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.

10/10 Excellent

Clarence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My daughter, sister and I stayed at the lodge at the end of September, and loved it. We have been coming to Grand Lake for almost 40 years, but had a cabin there. We sold the cabin so decided to come up and try the luxury of staying at the Lodge. We just loved every thing about it. We can’t wait until next year when we will come again. LaVonne Harris, Colorado Springs
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 3 oct. 2023
Hi LaVonne, we're so glad to hear you loved your time with us!Please do let us know when you are ready to return – we're sure it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Dear Michelle,Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Dale

Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 29 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Lynea

Séjour de 2 nuits en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Marc

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Best place to stay
Super friendly staff. Everyone loved our dog. Just a beautiful place. We will be back.
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 29 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We're so glad to hear you enjoyed your experience!We can't wait to welcome you back, safe travels!

10/10 Excellent

William, The Woodlands

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was one of the highlights of our trip!
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 27 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us, we are so glad to hear you loved your experience!Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

2/10 Horrible

Rose

Séjour de 1 nuit en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, please reach out to us directly if you would like to provide us more details about your recent experience.We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.Sincerely,

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 26 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely lodge
Cabin cute although small. But that’s ok. Restaurant nice and had a great meal of Buffalo ribs. But wine selection was limited as they are winding down their season. Lodge beautiful snd views amazing. Would stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 26 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience and we appreciate your feedback.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Lodge bar and restaurant were outstanding! Cabins were a little outdated, but perfect for our needs. We had an excellent meal and great service at the restaurant. We really enjoyed our stay in Grand Lake Lodge.
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 26 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

8/10 Bien

Kelli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 23 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Andrew

Had a lovely stay. Cabin and facilities were excellent. Beautiful lake views.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 21 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Nicole

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We loved our stay and cannot wait to return.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 18 sept. 2023
Hi Nicole, thank you for sharing your time with us! We're glad to hear you loved your stay and we can't wait to welcome you back, safe travels!

10/10 Excellent

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was so warm & welcoming...the staff was very attentive. We had a one night stay in one of the cottages & it was so darn cute. Everything seemed to be new & nothing forgotten. Would highly recommend!
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 17 sept. 2023
Hi Judy, thank you so much for sharing your time with us! We're glad to hear you enjoyed your experience and we hope to welcome you back again soon, safe travels!

2/10 Horrible

Jerry

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Nice view of Grand Lake. Cabin was tiny, cold, noisy. Way overpriced
Séjour de 2 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 17 sept. 2023
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value your feedback and be assured it will be shared with the appropriate departments to ensure that the experience we offer is the best it can be. We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.

8/10 Bien

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 16 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 15 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

malgorzata

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay! Great views of Grand Lake and convenient to all shops and restaurants.
Séjour de 3 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 14 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

8/10 Bien

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property is lovely and gorgeous views of the lake. The half cottages are very small and the shower is tiny. The cottage floor slants and is diff to walk at times.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 14 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience and we appreciate your feedback. Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loves the views and the staff. Great property.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 14 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

8/10 Bien

Terese

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Wonderful Mountain getaway!
This historic lodge overlooking beautiful Grand Lake does not disappoint. The cabins have been updated, while still retaining their rustic charm. If you’re looking for a modern vibe with all the amenities, this isn’t it. However, the friendly staff, great restaurant, and unparalleled views more than make up for too few wall outlets.
Séjour de 3 nuits en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 14 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience, and we appreciate your feedback!Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Erin Brown, Front Desk Lead le 7 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Shane

Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 26 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

2/10 Horrible

mary

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paying $800 for a tiny unsafe barely livable space with broken window that let the rain in and a door that is unhinged tilting sideway. This an way way way overpriced with no linen service no housekeeping is a shame to the hotel industry. Are stay was absolutely shameful from the dining staff and a restaurant manager that dies not understand service. He has Ben there 20 years and does not help the staff but stand around in time where he is low on staff. The area where we try to eat has no service staff to help order. The restaurant required the guests to go to the bar to order and the bar was swamp with patrons . The bartender took my order after 20 minutes standing there . It felt like we were bothering them. The worse is when you pay $120 you expect a minimum service , well nothing no hello no asking is we needed something no they don’t care On the first day I finally placed my order and when the food arrived I asked the waitress for fork and knifes and my surprise the waitress told me that she could not give me the ustensils because she was busy. So I had to go around to find some. On the second day for diner the host told us to order at the bar and this time after 29 minutes of standing there the bartender told me that he will not take my order and I needed to go back to my seating area and someone will take my order. So I did and a Minute later the waitress said, no, she will not serve me and thing went to hell with arguments. after that we were told to leave.
Séjour de 2 nuits en septembre 2023
Réponse de Ana Bernardino - Resort Manager le 19 oct. 2023
Thank you for taking the time to share your experience with us. Please accept our sincere apology for failing to meet your expectations. We value and appreciate your feedback, and be assured it has been shared with the appropriate departments to ensure all items mentioned are addressed.We do hope you will give us another opportunity to provide a better guest experience the next time you are in town.Sincerely,

6/10 Satisfaisant

Wade

Voyage en famille
Les points forts : Personnel et service
It is an old property with very small rooms. No air conditioning so it was hot inside during the day. It cooled off at night. The walls are thin so you will hear neighbors. Very close to Rocky mountain national park. Has incredible views of lake.
Séjour de 1 nuit en septembre 2023
Réponse de Erin Brown, Front Desk Lead le 5 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your overall experience. We value and appreciate your feedback and be assured it will be shared with our team.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
two night
Beautiful historic lodge with breathtaking views. We stayed 2 nights.
Séjour de 2 nuits en août 2023
Réponse de Erin Brown, Front Desk Lead le 5 sept. 2023
Thank you very much for dedicating your valuable time to share your stay with us! We are pleased to hear you enjoyed your experience.Please do let us know when you are ready to return – we are confident it will be another enjoyable experience. We hope to welcome you back again soon!