Avis sur The Paxton Hotel
The Paxton Hotel
Carnarvon Place, Humerail, Gqeberha (Port Elizabeth), Eastern Cape
Avis
8,2
Très bien
8,8/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
29 mai 2023
Séjour de 1 nuit en mai 2023
Réponse de The Paxton Guest Relations le 22 juin 2023
Dear Danielthank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review.I am delighted by your great feedback and also by the potential for improvement that you presented us.I just forwarded your experiences to the respective departments so these situations can be handled more professionally in the future.I am looking forward to welcoming you here in Port Elizabeth again soon.Kind regards,
10/10 Excellent
Didier
3 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien
Didier
8/10 Bien
Neil
19 févr. 2024
Neil
Séjour de 2 nuits en février 2024
Réponse de The Paxton Team le 1 mars 2024
Dear NeilThank you for the lovely review, we appreciate the time and effort taken to give us feedback. We happy to know that all amenities and the location lived up to your expectations. We hope to welcome you soon. Kind Regards
4/10 Médiocre
Christina
14 févr. 2024
Christina
Séjour de 1 nuit en février 2024
Réponse de The Paxton Team le 1 mars 2024
Dear ChristinaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your feedback and also by the potential for improvement that you presented us. We have forwarded your experiences to the respective departments so these situations can be handled more professionally in the future. We are looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,
10/10 Excellent
Molelekoa
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Molelekoa
Séjour de 4 nuits en janvier 2024
Réponse de The Paxton Team le 8 févr. 2024
Dear MolelekoaAah what positive and kind feedback,we love how excited you are about the ecperience you had with us. We love welcoming guest back such as you and look forward to your next visit.Kindest Regards
8/10 Bien
Fabio
26 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Fabio
Séjour de 2 nuits en janvier 2024
Réponse de Paxton Management Team le 29 janv. 2024
Dear FabioThank you for the lovely response and review, we appreciate our guest taking an effort to provide us with feedback. We hope to welcome you back soonest. Regards
10/10 Excellent
Kerri
26 janv. 2024
Kerri
Séjour de 3 nuits en janvier 2024
Réponse de The Management Team le 29 janv. 2024
Dear KerriThank you for the lovely response and review, we appreciate our guest taking an effort to provide us with feedback. We hope to welcome you back soonest. Regards
4/10 Médiocre
Henrik
21 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Værelse og service var ikke god
Henrik
Séjour de 1 nuit en janvier 2024
Réponse de The Paxton Team le 29 janv. 2024
Dear HenrikThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your feedback and also by the potential for improvement that you presented us. We have forwarded your experiences to the respective departments so these situations can be handled more professionally in the future. We are looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de The Paxton Team le 15 janv. 2024
Dear AnonymousSo sad that you gave us such a spectacular review but we cannot name you. But we thank you for taking the time to rate your overall stay with us, and that you had a lovely time within our hotel. We wish to welcome you back really soon.Kind Regards
8/10 Bien
Jorn
10 janv. 2024
Jorn
Séjour de 3 nuits en janvier 2024
Réponse de The Paxton Team le 15 janv. 2024
Good Day JornDear JornWe appreciate the time you took to rate and review the services you received when you stayed with us. We hope to welcome you back soon.Kind Regards
10/10 Excellent
Alan
9 janv. 2024
Alan
Séjour de 1 nuit en janvier 2024
Réponse de The Paxton Team le 15 janv. 2024
Dear AlanThank you for the amazing review, we appreciate the positive feedback.Regards
8/10 Bien
Lxg
8 janv. 2024
Lxg
Séjour de 2 nuits en janvier 2024
Réponse de The Paxton Team le 9 janv. 2024
Dear LxgThank you for taking the time to review and rate your stay with us. We hope to welcome you back soon.
6/10 Satisfaisant
Nomfusi
7 janv. 2024
Nomfusi
Séjour de 2 nuits en décembre 2023
Réponse de The Paxton Team le 9 janv. 2024
Dear NomfusiThank you for the lovely review, we love kind words and hearing positive feedback. We hope to welcome you back soon.Kind Regards
10/10 Excellent
Nomfusi
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nomfusi
Séjour de 3 nuits en décembre 2023
Réponse de The Paxton Team le 9 janv. 2024
Dear NomfusiThank you for the lovely review, we love to hear when our guest had the best stay with us and how the experience was from beginning to end. We happy to know that the Paxton Family looked after you so well and that you felt that love all throughout your stay, it really warms our hearts to hear this. We hope to welcome you back real soon to experience hospitality at its best.Kindest Regards
8/10 Bien
Phumlani
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Phumlani
Séjour de 2 nuits en décembre 2023
Réponse de The Paxton Staff le 8 janv. 2024
Dear PhumlaniThank you for the lovely review, we appreciate the time and effort taken to give us feedback. We happy to know that all amenities and the location lived up to your expectations. We hope to welcome you soon. Kind Regards
2/10 Horrible
tanya
28 nov. 2023
tanya
Séjour de 1 nuit en novembre 2023
Réponse de The Paxton Management le 8 janv. 2024
Good Day TanyaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. Thank you for the potential for improvement that you presented us.We just forwarded your experiences to the respective departments so these situations can be handled more professionally in the future.We look forward to welcoming you here in Port Elizabeth again soon.Kind regards,
8/10 Bien
Susanna
Voyage en couple
14 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Susanna
Séjour de 1 nuit en novembre 2023
Réponse de The Paxton Team le 15 nov. 2023
Good Day SusanaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your great feedback and also by the potential for improvement that you presented us. We forwarded your experiences to the respective departments and we looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,
8/10 Bien
Laura
10 sept. 2023
Laura
Séjour de 1 nuit en septembre 2023
Réponse de The Paxton Team le 12 sept. 2023
Dear LauraA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards
10/10 Excellent
Lizelle
5 sept. 2023
Lizelle
Séjour de 1 nuit en septembre 2023
Réponse de The Paxton Team le 12 sept. 2023
Dear LizelleA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards
2/10 Horrible
Claire
15 août 2023
Claire
Séjour de 1 nuit en août 2023
Réponse de The Paxton Management le 12 sept. 2023
Dear ClaireThank you for the review, as we do appreciate all our guest feedback, and always take to heart what their experience was while staying with us. Even though it is disheartening to have received a 3 star rating, we would like to understand and hear more of your concerns. Would you be so kind as to email us on revenue@paxton.co.za your contact details as we would love to get in touch with you and have a chat with you. Hope this is suitable and awaiting your reply in anticipation.Kindest Regards
6/10 Satisfaisant
NOMVUZO
23 juil. 2023
NOMVUZO
Séjour de 2 nuits en juillet 2023
Réponse de The Paxton Team le 17 août 2023
Dear NomvuzoThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review.We delighted by your great feedback and also by the potential for improvement that you presented us.We looking forward to welcoming you here in Port Elizabeth again soon.Kind regards,
10/10 Excellent
Chelsea
5 juin 2023
Chelsea
Séjour de 1 nuit en juin 2023
Réponse de The Paxton Team le 6 juin 2023
Dear ChelseaThank you so much for this lovely review we appreciate the feedback. We hope to welcome you back soon to experience exceptional hospitality.Kindest Regards
8/10 Bien
Shelley
3 juin 2023
Shelley
Séjour de 2 nuits en mai 2023
Réponse de The Paxton Team le 6 juin 2023
Dear ShelleyThank you for your lovely review, we always love hearing back from our guest. We happy to know that you enjoyed your stay and that you and we hope to welcome you back really soon.Regards
2/10 Horrible
Gracious
28 mai 2023
Gracious
Séjour de 2 nuits en mai 2023
Réponse de The Paxton Team le 6 juin 2023
Good DayThank you for taking the time to rate our services and we hope to welcome you back real soon.Regards
10/10 Excellent
Mukarram
18 mai 2023
Mukarram
Séjour de 1 nuit en mai 2023
Réponse de The Paxton Team le 6 juin 2023
Dear MukarramWow! thank you for this exceptionally wonderful review and feedback, we so appreciate knowing you had a lovely stay with us and we hope to welcome you back soon.Regards
8/10 Bien
Veliswa
9 mai 2023
Veliswa
Séjour de 1 nuit en avril 2023
Réponse de The Paxton Team le 10 mai 2023
Dear VeliswaThank you for this lovely review, we appreciate this amazing and kind commentary. We love hearing that our guest had a lovely stay and that we hope you will return soon.Kind Regards
8/10 Bien
Lesley
7 mai 2023
Lesley
Séjour de 3 nuits en mai 2023
Réponse de The Paxton Team le 9 mai 2023
Dearest LesleyThank you for this lovely review. We appreciate the lovely and kind review you put through. We hope to welcome you back soon.Kindest Regards
10/10 Excellent
Jackie
17 avr. 2023
Jackie
Séjour de 3 nuits en avril 2023
Réponse de The Paxton Team le 26 avr. 2023
Dear JackieThank you for the loveky review as we always value our guest feedback after their stay. We hope we will be able to welcome you back soon.Kind Regards
2/10 Horrible
edouard
16 mars 2023
edouard
Séjour de 2 nuits en mars 2023
Réponse de Reservations le 22 mars 2023
Dear EdouardThank you for the review, we appreciate guest taking time to review service received. Even though it is disheartening to receive such a low score, we would love to know more. Please email us at revenue@paxton.co.za with your commentary and we will be in touch with you
10/10 Excellent
Eric
21 févr. 2023
Eric
Séjour de 1 nuit en février 2023
Réponse de The Paxton Team le 23 févr. 2023
Good Morning EricThank you for the lovely review, we appreciate the time you took to do this review and give us positive feedback. We really hope tom welcome you back soon.
8/10 Bien
Robert
Voyage en famille, Voyage d’affaires
7 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en janvier 2023
Réponse de The Paxton Team le 7 févr. 2023
Dear Robert. Thank you so much for the lovely review, we really appreciate the time you took to rate our services upon your stay. We so appreciative of your kind words towards our staff and we happy to know that this made your stay great with us. We really hope to welcome you back real soon.
10/10 Excellent
SUCCESS
18 janv. 2023
SUCCESS
Séjour de 1 nuit en janvier 2023
Réponse de The Paxton Team le 26 janv. 2023
Dear SuccessThank you for the lovely review, we do appreciate the time you took to give us feedback about your stay. we hope to welcome you back soon.
4/10 Médiocre
naor
Voyage en famille
29 déc. 2022
Les points faibles : Confort de la chambre
naor
Séjour de 2 nuits en décembre 2022
Réponse de Reservations le 4 janv. 2023
Dear NaorThank you for taking the time to review your stay, we really appreciate the feedback. We hope to welcome you back soon.
10/10 Excellent
Nadine
Voyage en famille avec de jeunes enfants
29 déc. 2022
Les points forts : Propreté, personnel et service, équipements
Nadine
Séjour de 1 nuit en décembre 2022
Réponse de Pacentia le 29 déc. 2022
Dear NadineThank you for taking the time to rate your stay and the service you received. We always appreciate guest kind effort to give us their views on their stay , as this also helps us to improve on service delivery. We do hope that you will visit us very soon and that you may have a lovely festive seasons.
10/10 Excellent
Anders
17 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anders
Séjour de 3 nuits en décembre 2022
Réponse de Pacentia le 19 déc. 2022
Dear Anders. Thank you for taking the time to review your stay with us, we really appreciate the lovely feedback. We hope to welcome you back real soon and hope you have a lovey festive holiday and New Years.Kind RegardsReservations
6/10 Satisfaisant
Mohammed Nazar
12 déc. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Very warm , AC didn’t work
Mohammed Nazar
Séjour de 1 nuit en décembre 2022
Réponse de Pacentia le 13 déc. 2022
Dear Mohammed NazarThank you so much for the taking the time to review your stay, as we do appreciate the feedback as it helps us to improve in certain areas where their is issues. Although it is a disheartening and poor rating, we would like to apologies for any unsatisfactory service that you received during your stay with us. Let me first say that we completely understand and share your frustration. It has been trying times in our country and in our city with load shedding and water restrictions. f on a very hot day you could not get it to cool down the room adequately. However, please note that it is imperative on especially hot days the windows are kept closed when air-condition is in use. It will otherwise take longer to cool down, if at all. We presume what might have happened during your stay, as you mentioned in your review, that load shedding did impact the air-conditions not working properly. This would unfortunately affect the air-conditions , as we cannot run them off our generator during the hours of outages, therefore the reception desk was correct to inform you air-condition is impacted severely during this period and very limited. We are very sad that this might, from time to time, affect the convenience of our guest's and we do really hope that load shedding will be a part of the past. But unfortunately its wishful thinking, as it also incurs a big cost to the overall running of a hotel, cost's we try not to roll over on our guest and shoulder ourselves. Furthermore you might be pleased to hear that we are looking into upgrading our air-condition systems but unfortunately due to Covid-19, capital expenditure, as previously mentioned, had to be put on hold. But we do value your input and take it seriously and will certainly do our best to upgrade as soon as possible. because we do pride ourselves on taking guest complaints to heart and this will ensure excellent service is always key to a returning guest. Hopefully by that time we will have rectified and resolved majority of the points you raised, ensuring you have an amazing experience. Hopefully our explanations has been satisfactory and put you at ease, if you have any other problems, issues or suggestions please feel free to pop us an email at revenue@paxton.co.za.Kindest RegardsThe Paxton Team
8/10 Bien
Voyageur vérifié
Voyage d’affaires
22 oct. 2022
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2022
Réponse de Pacentia le 24 oct. 2022
Dear Mr SeedatThank you for the lovely review, we appreciate it so much. We wish to welcome you back soon.
10/10 Excellent
MR
Voyage d’affaires
20 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MR
Séjour de 1 nuit en octobre 2022
Réponse de Pacentia-Revenue Manager le 20 oct. 2022
Dear Mr SteenkampWe so appreciative of you taking the time to rate our services. We so happy to hear that you had a wonderful stay on your recent visit. Hope to welcome you back very soon.
8/10 Bien
Alwyn Francois
Voyage en groupe
11 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alwyn Francois
Séjour de 3 nuits en septembre 2022
Réponse de Pacentia le 12 sept. 2022
Good Day AlwynThank you for taking the time to review and provide feedback on our services that you received while here. We really appreciate it and we hope to welcome you back soon.RegardsReservations
10/10 Excellent
Steven
Voyage en famille avec de jeunes enfants
5 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en septembre 2022
Réponse de Pacentia le 5 sept. 2022
Good Day StevenThank you so much for rating our service and loving the hotel ambience and location. We always appreciate kind reviews from our guest . We look forward to welcoming you back soon.Regards
10/10 Excellent
Yitzchok
16 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yitzchok
Séjour de 2 nuits en août 2022
10/10 Excellent
Rumaisa
Voyage d’affaires
25 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Rumaisa
Séjour de 1 nuit en août 2020
Réponse de Leonie le 26 sept. 2020
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
12 mars 2020
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disgusted in the level of service I received
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Leonie Herd le 17 mars 2020
Good Day
We appreciate all feedback from our guests and we are really sorry that you did not have the proper Paxton experience. Please could you get into contact with me hen we can discuss what the problems was revenue@paxton.co.za my name is Leonie
8/10 Bien
Keith
Voyage d’affaires
2 mars 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Dangerous shower
Keith
Séjour de 1 nuit en février 2020
Réponse de Leonie Herd le 17 mars 2020
Good Morning Keith
Thank you so much for this valuable feedback. We really appreciate that you took the time to let us know. Your shower doors does open to the outside of the shower not inwards there must have been something wrong with your rooms shower door. We will investigate immediately as to what happened. Thank you once again and hope to see you soon.
Regards
The Paxton Hotel
4/10 Médiocre
Heather, London
Voyage en couple
7 févr. 2020
Les points forts : Propreté, personnel et service, équipements
Heather
Séjour de 1 nuit en février 2020
Réponse de Leonie Herd le 24 févr. 2020
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
6/10 Satisfaisant
Yannik
Voyage en groupe
5 févr. 2020
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Yannik
Séjour de 2 nuits en février 2020
Réponse de Leonie Herd le 24 févr. 2020
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
10/10 Excellent
VUTHLARI STELLA
Voyage en famille
9 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VUTHLARI STELLA
Séjour de 2 nuits en décembre 2019
Réponse de Leonie Herd le 23 janv. 2020
Thank you for this amazing rating we really appreciate it.
8/10 Bien
Anne
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne
Séjour de 1 nuit en décembre 2019
Réponse de Leonie Herd le 31 déc. 2019
Good Day A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon! Kind Regards Paxton Hotel
10/10 Excellent
Niura A
Voyage en famille
15 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Niura A
Séjour de 1 nuit en décembre 2019
Réponse de Leonie Herd le 17 déc. 2019
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
10/10 Excellent
ZANELE
14 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel with peace ..
ZANELE
Séjour de 2 nuits en septembre 2019
Réponse de Leonie Herd le 17 déc. 2019
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel