Room was not clean Publié le 2 août 2013
The carpet was not clean and there was a stain on the bed skirt (blood?). I did not want a smoking room but that was all they had, and I did not know what I was getting until I got the email confirmation and by then it was too late to change, not many choices in western NE late in the day, so we slept with the window open and fan on, but the odor remained. Looks like it was recently a Super 8, I expected better from Howard Johnson. Desk staff was very friendly but they didn't have any more rooms. I will try somewhere else the next time I am crossing NE.
Commentaire laissé par :
14 janv. 2013 by Stephanie
Thank you for your review. While we love to hear great comments, we take all comments to heart and will learn from your review to make the experience for the next guest better. The standards of room is not what we strive for and we will re-educate the housekeeping staff to correct the issues mentioned. We are currently renovating the entire hotel with brand new in-room carpet, brand new flat screen TV's, fresh paint and much more. Being that the room is a smoking room, unfortunately there is not much we could do for the smoke odor, but we do sincerely apologize for the discomfort, yet we were happy that we were able to provide you a room for the night. With all the new renovations taking place we hope that the next time you are driving through NE that you will give us another chance to prove ourselves and our standards.