Avis sur Best Western Dinosaur Valley Inn & Suites
Best Western Dinosaur Valley Inn & Suites
1311 NE Big Bend Trl, Glen Rose, TX
Avis
8,8
Excellent
8,8/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a wonderful experience at our hotel. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
10/10 Excellent
Henry
Voyage en famille avec de jeunes enfants, Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Henry
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel to be a perfect place with excellent service and a great location. We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Alexandre, Katy
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandre
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a great experience with our friendly staff and found your room clean and well-maintained. Providing excellent service is our priority, and we're thrilled that you were satisfied with all aspects of your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Samantha
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you were impressed with the cleanliness of our property. Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that we could meet your expectations. Your satisfaction is important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Monica
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
17 mars 2024
Les points forts : Propreté, personnel et service, équipements
Monica
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,Thank you for sharing your excellent experience with us on Expedia. We are delighted to hear that you found our service to be absolutely excellent. Your satisfaction is our top priority, and we are thrilled to know that you plan to stay with us again in the future. We look forward to welcoming you back and providing you with another exceptional experience.Sincerely, Hotel Manager
8/10 Bien
Lee E
13 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Lee E
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your stay with us was satisfactory. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager
10/10 Excellent
Christine
Voyage en famille avec de jeunes enfants
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 13 mars 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that our property was perfect for your family vacation and especially suited for little kids. It's wonderful to know that you appreciated the amenities in the double bedroom and found the fridge and microwave handy. We're also delighted that you found our staff to be friendly. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
10/10 Excellent
Jenny
6 mars 2024
Les points forts : Propreté et personnel et service
Jenny
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 8 mars 2024
Dear Guest,Thank you, Jenny, for your fantastic rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back again in the future for another wonderful stay.Sincerely, Hotel Manager
10/10 Excellent
Debbie
Voyage en couple
24 févr. 2024
Les points forts : Propreté et personnel et service
Debbie
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your rating and feedback. We're glad to hear that you found our property comfortable and clean, with a good breakfast. We apologize for any concerns about the condition of the upholstered furniture, and we will address this promptly. Your comments are important to us, and we appreciate your honesty. Sincerely, Hotel Manager
10/10 Excellent
Paul
16 févr. 2024
Paul
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager
10/10 Excellent
Jennifer
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 févr. 2024
Dear Guest,Thank you for taking the time to leave us a positive review on Expedia! We're thrilled to hear that you had a very nice stay with us and that you found the beds clean and comfortable. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Nelda
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nelda
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 8 févr. 2024
Dear Guest,Thank you for your perfect rating, Nelda! We're thrilled to see that you had an exceptional experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
10/10 Excellent
Bryan
5 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bryan
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 6 févr. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything specific you particularly enjoyed about your stay, please let us know so we can continue to provide exceptional service. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Kathleen Haley
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our Favorite Place to Stay in Glen Rose
Kathleen Haley
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for your kind words and loyalty. We're delighted to hear that you always enjoy staying with us and that our team's commitment to guest care and service is evident in your experiences. We appreciate your continued support, and we look forward to providing you with excellent service during your future stays. Sincerely, Hotel Manager
10/10 Excellent
Brett
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brett
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 18 déc. 2023
Dear Guest,Thank you for your positive feedback about your stay, and we're glad to hear that our hotel was a nice place for your family. We appreciate your comments about the soundproofing, and we'll take that into consideration as we strive to enhance our guests' comfort. It's also great to know that the overnight staff was super nice and helpful. If there's anything else you'd like to share or if there's a way we can make your future stays even better, please feel free to let us know. We value your input and look forward to welcoming you back.Sincerely, Hotel Manager
10/10 Excellent
Tim
Voyage en famille
9 déc. 2023
I recommend
Tim
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed the breakfast and experienced great customer service. Providing a satisfying dining experience and excellent service is important to us. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
8/10 Bien
Albert
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Albert
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to see that your overall experience was positive, as indicated by your 8 out of 10 rating. If there are specific areas where we can improve and earn a higher rating in the future, please don't hesitate to share your insights. We value your input and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager
10/10 Excellent
BLYNDA, Euless
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BLYNDA
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Guest,Thank you for taking the time to share your positive feedback regarding your recent stay. We're delighted to hear that you found our hotel well-maintained, clean, and that our team member at the front desk was helpful. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager
10/10 Excellent
Casey
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 1 déc. 2023
Dear Guest,Thank you for your loyalty and kind words. We are thrilled to be your preferred choice, and it's always a pleasure to welcome you back multiple times a year. Knowing that our staff's friendliness and our breakfast offerings have consistently met your expectations is truly rewarding. We look forward to hosting you again next year. Sincerely, Hotel Manager
10/10 Excellent
Pat
Voyage en famille
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pat
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Guest,We are truly delighted to hear about your positive experience during your stay with us. It's wonderful that the suite layout, with the additional bedroom and bath, provided convenience for your family visits. We are especially pleased to receive your kind words about our staff's helpfulness, kindness, and efficiency in addressing your needs. The sitting area with comfy chairs and games is designed to enhance our guests' experience, and we're glad you enjoyed it. Thank you for recommending our establishment; it means a lot to us. We look forward to welcoming you and your family back in the future.Sincerely, Hotel Manager
10/10 Excellent
Falana
Voyage en groupe
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Falana
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 24 nov. 2023
Dear Guest,Thank you for your feedback on your recent stay. We are pleased to hear that you found our hotel to be a good overall value. Providing value to our guests is a top priority for us. If there are specific areas where we can further enhance your experience, please feel free to share. We look forward to the opportunity to welcome you back.Sincerely, Hotel Manager
10/10 Excellent
Amy
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Réponse de Hotel Manager le 11 nov. 2023
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you found them helpful and friendly. Providing excellent service is a top priority for us, and we appreciate your recognition. If you have any other comments or suggestions, we'd love to hear them. We look forward to hosting you again in the future.Sincerely, Hotel Manager
10/10 Excellent
Evan
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Evan
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
10/10 Excellent
Diane
Voyage en famille
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 27 oct. 2023
Dear Guest,We are absolutely thrilled to see your perfect 10 out of 10 rating. your positive review means the world to us, and we're delighted to know that you had an outstanding experience during your stay at our hotel. Thank you for taking the time to share your feedback. If you ever plan to stay with us again or have any specific suggestions to make your next visit even better, please don't hesitate to reach out. We're looking forward to serving you in the future.Sincerely,Hotel Manager
10/10 Excellent
Cindy
22 oct. 2023
Cindy
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10 for your recent stay at our hotel. We are thrilled to hear about your exceptional experience, and we greatly appreciate your positive feedback. Your top rating reflects the outstanding experience you had during your stay.We are delighted to have met or exceeded your expectations. Our team takes great pride in providing exceptional service to our guests. If there are any specific aspects of your stay that you would like to highlight or if you have any suggestions for improvement, please feel free to share. Your input is valuable to us as we aim to continuously provide the best possible experience.Sincerely,Hotel Manager
10/10 Excellent
Kirk
13 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kirk
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear George,We appreciate your positive feedback regarding your recent stay at our hotel. We're delighted to hear that you found our staff to be nice and friendly. It's great that you appreciated our automatic door entry system, which adds to the convenience of your stay. We're pleased that you had a quiet and clean room, providing you with a comfortable environment. Thank you for choosing our hotel, and we look forward to serving you again in the future.Sincerely,Hotel Manager
10/10 Excellent
Jean
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
High five.
Jean
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 9 oct. 2023
Dear Guest,Thank you for your kind words! We are delighted to hear that you found our hotel well kept, our staff friendly, and our decor appealing. Ensuring our guests have an enjoyable stay is our top priority, and we are thrilled that you had a refreshing experience with us. We look forward to welcoming you back in the future.Sincerely,Hotel Manager
8/10 Bien
Robin
Voyage en couple
1 oct. 2023
Robin
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 2 oct. 2023
Dear Robin,Thank you for your 4 out of 5 rating and for sharing your feedback. We're pleased to hear that you loved the location and found the rooms and facility clean and well-maintained, with a good breakfast, coffee, and amenities. We apologize for the slight odor you experienced, and we appreciate your understanding. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely, Hotel Manager
8/10 Bien
Tracy
25 sept. 2023
Tracy
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 27 sept. 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager
10/10 Excellent
Jaime
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jaime
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 27 sept. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
JEANNA
Voyage en famille
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JEANNA
Séjour de 2 nuits en septembre 2023
Réponse de Hotel manager le 25 sept. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Ai
Voyage en couple
21 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ai
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 21 sept. 2023
Dear Guest,Thank you for your positive comments about our spacious rooms and great staff. We're thrilled to know that you enjoyed your stay with us. Providing comfortable and accommodating accommodations is our goal, and it's wonderful to hear that you found the room size to your liking and had a positive interaction with our staff. If you have any further feedback or suggestions, please feel free to share. We look forward to hosting you again for another great stay in the future.Sincerely,Hotel Manager
4/10 Médiocre
Samantha
Voyage en famille
18 sept. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Whole third floor was smelly
Samantha
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 21 sept. 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the unusual smell you encountered on the third floor and in your room. This is not the experience we want our guests to have, and we take your comments seriously. Our team will investigate and address this issue promptly. We appreciate your positive comments about the pool and breakfast, but we understand that the overall experience did not meet your expectations. Your feedback is essential, and we will use it to improve and provide a better stay for our guests in the future. We hope you will consider giving us another opportunity to exceed your expectations on a future visit.Sincerely,Hotel Manager
10/10 Excellent
Eddie
17 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddie
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 18 sept. 2023
Dear Eddie,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager
10/10 Excellent
rose
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rose
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 5 sept. 2023
Dear Rose,Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience during your stay at our hotel. If you have any specific feedback or suggestions for us to make your future stays even more enjoyable, please feel free to share. We appreciate your positive rating and hope to welcome you back for another great stay soon!Sincerely,Hotel Manager
10/10 Excellent
tonya C
Voyage en famille
1 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tonya C
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 2 sept. 2023
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found the room nice and clean and that it exceeded your expectations in terms of size. It's great to know that our convenient location across the street from your activity was a plus, saving you the hassle of parking fees. We appreciate your kind words and hope to welcome you back on your next visit.Sincerely,Hotel Manager
10/10 Excellent
Julie
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 29 août 2023
Dear Julie,It's wonderful to hear that our hotel's proximity to a great Mexican restaurant and downtown was convenient for you. We aim to provide our guests with a convenient location that enhances their overall experience. Thank you for taking the time to share your feedback, and we hope you had an enjoyable stay with us.Sincerely, Hotel Manager
6/10 Satisfaisant
Cameron
Voyage en famille avec de jeunes enfants, Voyage en famille
4 août 2023
Les points forts : Propreté et personnel et service
Cameron
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 5 août 2023
Dear Cameron,Thank you for your feedback! We're glad to hear that you had a generally quiet and enjoyable stay. We apologize for the inconvenience of finding hair in the bathroom and the broken toilet holder. This is not up to our standards, and we will address these issues with our housekeeping team to ensure they do not recur. We're pleased to know that the AC worked well and that you appreciated the ceiling fans in the room. We value your business and hope to have the opportunity to welcome you back again. Thank you for choosing us, and have a great day!Sincerely, Hotel Manager
10/10 Excellent
lety
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lety
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 26 juil. 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
10/10 Excellent
Jimmy
Voyage en famille
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jimmy
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 17 juil. 2023
Dear Guest,That's fantastic! A rating of 10 out of 10 indicates that you had an exceptional experience. It sounds like everything from the accommodating cleaning staff to the delicious food and clean facilities exceeded your expectations. Such high praise is a testament to the quality of service and amenities provided by the establishment you visited. If there's anything else you'd like to share or any other aspects of your experience you'd like to discuss, feel free to let me know!Sincerely,Hotel Manager
10/10 Excellent
Jenny
10 juil. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Jenny
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 12 juil. 2023
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you had a great visit and enjoyed both the room and the food. Your satisfaction is important to us, and we appreciate your kind words. We hope to welcome you back for another fantastic stay in the future. Thanks again!Sincerely, Hotel Manager
10/10 Excellent
Linda
Voyage en famille
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Linda
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 10 juil. 2023
Dear Guest,That's wonderful to hear, Anthony! It sounds like Jim provided excellent service and went above and beyond to ensure your stay was comfortable. Going the extra mile to charge your phone and provide utensils for your microwaved food shows his thoughtfulness and attentiveness. Friendly and courteous staff can greatly enhance a travel experience. If there's anything else you'd like to share or if you have any more questions or requests, please let me know!Sincerely, Hotel Manager
10/10 Excellent
William
Voyage en famille
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Guest,Thank you for your excellent review on Expedia. We are delighted to hear that you had an awesome experience in our 2-bed 1-sleeper sofa suite, especially with the added bonus of a separate room and bathroom. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
10/10 Excellent
Carla
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carla
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Guest, Thank you for your perfect rating on Hotels.com. We appreciate your feedback and are delighted to know that you had a fantastic experience at our hotel. We strive to provide exceptional service and ensure our guests have a memorable stay. We look forward to welcoming you back for another outstanding visit in the future.Sincerely, Hotel Manager
10/10 Excellent
Lance
Voyage en groupe
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lance
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 29 juin 2023
Dear Lance,Thank you for your positive feedback! We're delighted to hear that our staff were helpful and that you found your room to be clean. Providing excellent customer service and maintaining cleanliness are top priorities for us. We hope to have the pleasure of welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager
4/10 Médiocre
David
Voyage en famille avec de jeunes enfants
28 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 29 juin 2023
Dear David,Thank you for your feedback. Please accept my apologies for the issues you mentioned. The maintenance department was notified of the problems you encountered and instructed to take the necessary steps. We will continue to improve our services and facilities. Hope to welcome you again soon.Sincerely,Hotel Manager
10/10 Excellent
Danielle
12 juin 2023
Danielle
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 14 juin 2023
Dear Danielle,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager
2/10 Horrible
oscar
4 juin 2023
oscar
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 6 juin 2023
Dear Oscar,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager
10/10 Excellent
Andrew
1 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 2 juin 2023
Dear Andrew,Thanks for the feedback. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager