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Avis sur Quality Inn

2.5 out of 5
Quality Inn
210 Cavalry Dr, Glasgow, KY

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 85 avis sur 345." "
Note des voyageurs de 8 (Bien), d’après 120 avis sur 345." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 345." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 345." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 345." "

7,6/10

Propreté

8,2/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Johanne

Séjour de 3 nuits en février 2024

6/10 Satisfaisant

David

Les points faibles : Infrastructures et conditions de l’hébergement
The staff was pleasant but the property was badly in need of renovation. Plus ice machine was broken for the days I was there.
Séjour de 4 nuits en mai 2024

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would have given this a 5-star rating but for the fact that ,t had no elevator. Also, you have to let the water run for a long time to get hot water. I would definitely stay there again but would request a ground level room if there is a lot of luggage.
Séjour de 1 nuit en avril 2024

8/10 Bien

Pamela

Voyage en groupe
Les points forts : Personnel et service
Place was not well kept. They said they were remodeling. It was quiet enough. Tv small and old. Mattress hard but I slept well. Pillows too soft.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Brittany

Séjour de 1 nuit en avril 2024

2/10 Horrible

Christie

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Jennifer

Séjour de 1 nuit en mars 2024

10/10 Excellent

Autumn

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Whitney

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I Paid Extra For The Tub & It Didn’t Even Work
Séjour de 1 nuit en février 2024

8/10 Bien

Shaun

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Teresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couldn't cancel the day I didn't get to use because a family emergency had leave a day early.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Debra

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

8/10 Bien

melodee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was a very quiet clean place.Food was good and everything in the kitchen was clean.We did have a toilet issue but told the front desk and it was taken care of .very good service and frienly
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Johnny

Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Joshua

Séjour de 1 nuit en novembre 2023
Réponse de management le 24 nov. 2023
Thank you for your stay.

10/10 Excellent

Gustavo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was so pleased with the staff and the room. We’re traveling with two dogs, and we all had a comfortable sleep.
Séjour de 1 nuit en novembre 2023
Réponse de management le 24 nov. 2023
Thank you for your stay.

2/10 Horrible

Adam

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not recommend staying at this property. Upon checking out, I received a second charge on my credit card. I called the property to see what the issue was, and I was accused of stealing two towels and two rags for a total of $70. The lady that answered the phone was very rude about this and did not give me any options to dispute the charge. This is very shady business practices and a dirty way to run a business.
Réponse de management le 24 nov. 2023
Thank you for your stay. However I'm sorry for the inconvenience this may have been to you.

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Personnel et service
Good place to stay for the price but the ice machine was out of order.
Séjour de 1 nuit en novembre 2023
Réponse de manager le 13 nov. 2023
Thank you for staying with us.

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again
Nice front desk staff. COMFY CLEAN beds.
Séjour de 1 nuit en octobre 2023
Réponse de management le 13 nov. 2023
Thank you for staying with us.

8/10 Bien

Josh

Les points forts : Personnel et service
It was dated, but clean. Quite. Nice stay for the price.
Séjour de 1 nuit en octobre 2023
Réponse de management le 13 nov. 2023
Thank you for staying with us.

8/10 Bien

Norval

Voyage en groupe
Les points forts : Personnel et service
For the money spent it was average. Needs updating. Noticed that the mattress liner/cover was not changed for awhile, but i slept well.
Séjour de 1 nuit en octobre 2023
Réponse de management le 13 nov. 2023
Thank you for staying with us.

8/10 Bien

Janet

Séjour de 1 nuit en octobre 2023
Réponse de management le 13 nov. 2023
Thank you for staying with us.

4/10 Médiocre

James

Les points faibles : Personnel et service
Water wouldn’t go down in the shower, when we told the front desk they said the cleaning staff was gone for the day and there was no maintenance staff available. We were offered no alternate room or any type of compensation. Basically they didn’t care.
Séjour de 1 nuit en septembre 2023
Réponse de management le 23 oct. 2023
Thank you for your stay and I do apologize for the inconvenience of the shower.

10/10 Excellent

Julio

Séjour de 1 nuit en septembre 2023
Réponse de management le 30 sept. 2023
Thank you for your stay

2/10 Horrible

Danney

Séjour de 1 nuit en septembre 2023
Réponse de management le 13 nov. 2023
Thank you for staying with us.

4/10 Médiocre

sam

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de management le 30 sept. 2023
Thank you for your stay

6/10 Satisfaisant

Melissa

Voyage en couple
Les points forts : Personnel et service
Stayed one night. The hotel is older, the outside walkways could use some cleaning, but the room itself was clean. Bed was comfortable. Breakfast was very minimal - no fruit, no decaf coffee. It definitely wasn't worth what we paid for the night, but at least it was clean.
Séjour de 1 nuit en septembre 2023
Réponse de management le 13 sept. 2023
Thank you for your stay and feedback.

8/10 Bien

Sharon

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and quiet. Check in was fast and very friendly. Our only problem was the bathroom door stuck and we had to shoulder our way out like we were Chicago PD on a raid!
Séjour de 1 nuit en septembre 2023
Réponse de management le 13 sept. 2023
Thank you for your stay and feedback. Thanks for letting us know about the bathroom door so we can take action on getting it fixed..

6/10 Satisfaisant

Boyce

Séjour de 2 nuits en août 2023
Réponse de management le 13 sept. 2023
Thank you for your stay.

6/10 Satisfaisant

John

Les points forts : Propreté
Les points faibles : Équipements
Nothing wrong with the property; it’s just an older hotel and showing it’s age. It was clean, safe, and comfortable, just nothing fancy. One interesting comment: the pool is listed in the advertisement and property description and I let the pool affect my decision and selection in choosing to stay there. However, the pool was closed, covered, and NOT available for use.
Séjour de 2 nuits en août 2023
Réponse de management le 13 sept. 2023
Thank you for your stay and feedback and I greatly apologize for our pool not being open. However, we do have it listed as closed on our Choice website. Sorry for the inconvenience this may have been for you!

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
If you say you have it you should have it.
Pool covered up and no guest laundry or vending machines.
Séjour de 2 nuits en août 2023
Réponse de manager le 9 août 2023
Thank You for staying at our Hotel. We are sorry for the inconvenience of the pool being closed this season due to maintenance.

10/10 Excellent

Doyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en août 2023
Réponse de manager le 9 août 2023
Thank you for your feedback and choosing to stay at our choice property

8/10 Bien

Boyce

Séjour de 1 nuit en juillet 2023
Réponse de manager le 9 août 2023
Thank you for your feedback and choosing to stay at our choice property

6/10 Satisfaisant

Darrin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Exterior stairwells were dirty and in need of repair. Sinage said "Due to limited staff, stayovers will not receive housekeeping. Feel free to bring your linen down and swap it out".
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 15 juil. 2023
Dear Darrin,Thank you for sharing your review with us. We apologize for the condition of the exterior stairwells and any inconvenience caused. We will address the cleanliness and repair issues promptly. Regarding the signage, we understand your concerns and will ensure that it is reviewed and revised accordingly. We appreciate your feedback and hope to have the chance to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Bien

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was perfect, great food and conveniences were close
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 10 juil. 2023
Dear Guest, Thank you for sharing your positive feedback! We're thrilled to hear that you found the location to be perfect and enjoyed the nearby food and conveniences. It's always a plus when everything you need is conveniently located nearby. If there's anything else you'd like to share or if you have any further comments, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

4/10 Médiocre

Sarah, North Branch

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They were not cleaning rooms nor replacing towels. I had to go get those myself. The room was dirty and smelled. If I was staying more than one night I would have left.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Sarah,We are truly sorry for the unacceptable conditions you experienced during your stay. We deeply regret the lack of room cleaning and towel replacement, as well as the cleanliness and odor issues in your room. This is not the standard we aim to uphold, and we apologize for falling short of your expectations. Your feedback is essential to us, and we will address these matters immediately to ensure improvements are made. We hope you would consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Rino

Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 5 juil. 2023
Dear Rino,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Horrible

Julie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I confirmed a 2 night stay with a standard room, king bed, no smoking and assessable. Our room was on the second floor, no elevator! Being handicapped I cannot do steps easy. This created a problem. AT THIS POINT IM TIRED AND FRUSTRATED So the lady at front desk gave us a room on the first floor. Double beds, not handicapped assessable. And a smoking room. Charged me additional $$$ (61.00 each day) AGAIN I confirmed my stay through Expedia and got an exceptional price, again my confirmation said standard room, king bed , no smoking and assessable. ALSO- the outdoor pool was not opened (green water) and our toilet wouldn’t flush! I will never stay here again!!!! Sorry, have stayed there before and there was bo problem NO PROBLEM IN THE PAST! Was hoping for some refund because the pool wasn’t opened and the room we ended up with was very very very unsafe (again handicapped) for both of us. I usually don’t post bad reviews BUT really felt I should. Hoping for reasonable result from someone. My name is Julie Lape and my phone number is 859-638-1697
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 29 juin 2023
Dear Julie,We apologize for the inconvenience and frustration you experienced during your recent stay. We understand the importance of meeting our guests' specific needs, and we regret that we fell short in this instance. We appreciate you bringing these issues to our attention, and we will investigate the situation thoroughly to ensure that such incidents do not occur in the future. Please be assured that we value your feedback and will take it into account for improvements. Thank you for reaching out to us, and we apologize once again for any inconvenience caused.Sincerely, Hotel Manager

4/10 Médiocre

Angela

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Toilet did not work in our room. Front desk said they were completely full and couldn't do anything for us. Pool was green and we were hoping to take our granddaughter swimming.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 29 juin 2023
Dear Angela,We deeply apologize for the inconveniences you encountered during your stay with us. It is unacceptable that the toilet in your room was not functional and that our pool was not in a suitable condition for swimming. We understand your disappointment, especially considering the anticipation of enjoying the pool with your granddaughter. We will investigate this matter further to ensure that it is addressed promptly. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 Médiocre

Erin

Les points faibles : Propreté
Slightly frightening
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 23 juin 2023
Dear Erin,We apologize if your experience was slightly frightening during your stay. We strive to provide a safe and comfortable environment for all our guests. If there's anything specific you would like to share or discuss further, please feel free to provide more details, and we'll do our best to address any concerns you may have had. Your feedback is valuable to us, and we appreciate you bringing it to our attention.Please visit us again. Sincerely,Hotel Manager

8/10 Bien

John

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ondelay
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 23 juin 2023
Dear John,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good location, nice big rooms, comfy beds. The breakfast was everything you could expect. The room I stayed in had a running toilet and the shower rail needed securing. So a nice stay but a little maintenance is needed.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 23 juin 2023
Dear Guest,Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you enjoyed our good location, spacious rooms, comfortable beds, and the breakfast met your expectations.However, we apologize for the maintenance issues you encountered with the running toilet and shower rail in your room. We appreciate you bringing this to our attention, and we will address these matters promptly to ensure a more enjoyable experience for our guests.We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely, Hotel Manager

8/10 Bien

Loretta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 15 juin 2023
Dear Loretta,Thank you so much for sharing your recent stay. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean good bed, friendly!
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 15 juin 2023
Dear James,Thank you for your positive feedback! We're glad to hear that you found the room clean and the bed comfortable during your stay. Providing a clean and comfortable environment is important to us. We also appreciate your kind words about our friendly staff. We strive to provide excellent customer service. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Sandra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was not far from our entertainment venue. We checked in and went to our reserved event. Came back and stayed 10 minutes before checking out. We decided to drive home late at night and tired rather than stay. Both husband and I agreed neither of us was going to sleep all night. Hope to hear from management soon on our issue!!!!
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 12 juin 2023
Dear Sandra ,Thank you for choosing our hotel for your stay and for sharing your feedback. We apologize for any issues or inconveniences you experienced during your brief stay. We understand the importance of a good night's sleep, and we apologize if the conditions of the room did not meet your expectations. We take guest feedback seriously, and we will make sure to address your concerns with our management team. We appreciate your patience and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 Bien

Marsha

Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 30 mai 2023
Dear Marsha,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with our service. Your feedback encourages us to keep delivering exceptional quality. We appreciate your support and look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Bien

Peggy L

Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 20 mai 2023
Dear Peggy,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.