Avis sur Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway
Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway
1109 Parkway, Gatlinburg, TN
Avis
6,2
6,2/10
Propreté
7,0/10
Personnel et service
5,6/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en famille
25 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Wilda, We appreciate your feedback regarding your recent stay with us. Our team strives to provide excellent service, and we are glad to hear you found them accommodating. Please feel free to reach out to our management team directly with any further comments or concerns. Thank you for choosing to stay with us.
10/10 Excellent
Howard
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Howard
Séjour de 2 nuits en mars 2024
Réponse de Manager le 25 avr. 2024
Hello Howard,We're delighted to hear you enjoyed exploring the strip during your stay. Our convenient location is ideal for guests looking to immerse themselves in the vibrant atmosphere of the area. Should you choose to visit us again, we hope you'll find even more to appreciate about your time with us.
4/10 Médiocre
Javon
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Javon
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Javon, We appreciate you taking the time to share your experience. Please don't hesitate to contact us directly with any specific feedback you'd like to share so we can address any concerns and improve for the future.
2/10 Horrible
Erin
Voyage en famille avec de jeunes enfants
19 avr. 2024
Erin
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Erin,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We take all guest concerns seriously and will address these matters with our team for improvement. Your experience does not reflect our usual standards, and we apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back in the future.
10/10 Excellent
Ivan, Greensboro
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivan
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Ivan,We are delighted to hear you found our hotel's location in Gatlinburg to be convenient for your stay. Your feedback is valuable to us as we strive to provide a satisfactory experience for all our guests. We hope to welcome you back for another enjoyable visit in the future.
10/10 Excellent
Heather
9 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Heather
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Heather,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.
6/10 Satisfaisant
Cassandra
Voyage en famille
7 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Cassandra
Séjour de 3 nuits en avril 2024
Réponse de Days Inn le 8 avr. 2024
Sorry for the inconvenience caused. We appreciate your feedback. Our team values all comments as we continuously strive to improve our services for future guests. Edit Remove
10/10 Excellent
Erica
Voyage en famille
4 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Erica
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Erica,We're glad to hear you found our pricing satisfactory. Should you have any further feedback, please feel free to reach out to us. Your comments are valuable to us as we strive to continually improve our services.
4/10 Médiocre
orlando
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
orlando
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello orlando, We apologize for any inconvenience you experienced and appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our services for future guests. Please feel free to contact our management directly to discuss your stay in more detail.
4/10 Médiocre
Rubia
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rubia
Séjour de 6 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Rubia, We apologize for the inconveniences you experienced during your stay. Feedback like yours helps us improve our services for the future. Your comments will be shared with the relevant teams for careful consideration. Our aim is to provide a comfortable stay, and we regret that we fell short of your expectations on this occasion.
2/10 Horrible
Blanca
Voyage en famille
31 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blanca
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Blanca, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for future improvements. Thank you for taking the time to review your stay with us.
8/10 Bien
Diane
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diane
Séjour de 5 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello Diane,We are delighted to hear that you found our staff pleasant and helpful during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.
2/10 Horrible
Kristin
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kristin
Séjour de 4 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Kristin,I'm sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will share it with our team for further review. Please feel free to reach out to our management team directly to discuss your concerns in more detail. Thank you for bringing this to our attention.
10/10 Excellent
marilin
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marilin
Séjour de 3 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello marilin,Nos alegra saber que disfrutó de su estancia y que nuestro personal estuvo a la altura. ¡Esperamos tener el placer de darle la bienvenida de nuevo en el futuro!
4/10 Médiocre
James
24 mars 2024
James
Séjour de 4 nuits en mars 2024
Réponse de Manager le 15 avr. 2024
Hello James, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback so we can address any issues you may have experienced. We value your input and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
TERRA
23 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TERRA
Séjour de 4 nuits en mars 2024
Réponse de Manager le 24 mars 2024
Hello TERRA,We apologize for the inconveniences you faced during your stay. Our team strives to maintain high cleanliness standards, and we have addressed your concerns with the relevant departments for improvement. Your feedback is valuable to us as we continually work to enhance our guests' experience. Please contact management directly for any further assistance or feedback.
6/10 Satisfaisant
Stephanie
Voyage en famille
15 mars 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en mars 2024
Réponse de Manager le 17 mars 2024
Hello Stephanie,Thank you for sharing your feedback with us. We appreciate your positive comments on the room. We will address the concerns you raised regarding the bathroom to ensure a pleasant stay for our future guests.
8/10 Bien
Shellby
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shellby
Séjour de 3 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Shellby,We are pleased to hear that you found the room spacious during your stay with us. We strive to provide comfortable accommodations for all our guests. Thank you for your feedback, and we hope to welcome you back in the future.
6/10 Satisfaisant
Jeremy
13 mars 2024
Jeremy
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Jeremy, We appreciate you choosing to stay with us. Please feel free to reach out to us to share any feedback from your recent stay so we can ensure a better experience for you in the future.
4/10 Médiocre
Andrea
Voyage en couple
3 mars 2024
Les points faibles : Personnel et service
Andrea
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Andrea, We're sorry to hear about your experience. We encourage guests to reach out to our management team to address any concerns for future stays. Your feedback helps us to improve our services and ensures a more enjoyable visit.
6/10 Satisfaisant
Ryan
Voyage en famille
25 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 2 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Hello Ryan, We're pleased to hear that you found the rooms to your liking during your stay with us. Our team works hard to ensure a comfortable and pleasant experience for all our guests. Should you have any further feedback or concerns, we encourage you to reach out to our management team directly for assistance. Thank you for sharing your thoughts with us.
8/10 Bien
Madeline
Voyage en famille
19 févr. 2024
Madeline
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Madeline, We appreciate your feedback regarding the cleaning services. We will address this matter with our housekeeping team to ensure improvements are made. Your comments help us enhance the guest experience for the future.
2/10 Horrible
Ty-Asia
Voyage en famille avec de jeunes enfants
16 févr. 2024
Les points faibles : Personnel et service
Ty-Asia
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Ty-Asia,We apologize for any inconvenience you experienced during your stay. We strive to fulfill all room requests, but there may be circumstances beyond our control that prevent us from doing so. We understand your frustration, however, we are unable to offer additional compensation beyond what has already been provided. We appreciate your feedback and apologize for falling short of your expectations. Kindly contact our management directly if you have any further concerns.
2/10 Horrible
Melissa
7 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 févr. 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay with us. We take your feedback seriously and will ensure that the relevant departments are made aware of your concerns. We strive to provide a safe and comfortable environment for all our guests. Thank you for bringing these issues to our attention.
10/10 Excellent
Cheimarys
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheimarys
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello Cheimarys,Nos alegra saber que tuviste una excelente estadía en nuestro hotel. Agradecemos tus comentarios positivos y estamos comprometidos a brindar siempre un servicio de calidad. Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro.
10/10 Excellent
Bill
1 févr. 2024
Bill
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Bill,Thank you for sharing your positive feedback! We're delighted to hear that you had a pleasant stay and that you found your room to be clean and cozy with the fireplace. We hope to welcome you back in the future for another enjoyable experience.
8/10 Bien
TERESA
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TERESA
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Hello TERESA,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a great experience with us. If you have any additional feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
8/10 Bien
Michell
Voyage en famille
16 janv. 2024
Les points forts : Personnel et service et équipements
Michell
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Michell,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
8/10 Bien
David
Voyage en couple
15 janv. 2024
Les points forts : Propreté et personnel et service
David
Réponse de Manager le 17 janv. 2024
Hello David,Thank you for choosing our hotel and for your feedback. We're delighted to hear that you found our location convenient for visiting the National Park and appreciated the cleanliness of our hotel. We apologize for any inconvenience caused by the limited parking and issues with the room door and toilet handle. Your comments have been noted for further review and improvement. We're glad that overall you had a pleasant stay and found good value with us.
6/10 Satisfaisant
Prasanna
10 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Prasanna
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Prasanna, We appreciate you choosing our hotel for your stay. We apologize if there were any aspects of your experience that fell short of your expectations. If you have any specific feedback, we encourage you to reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future.
6/10 Satisfaisant
April J
Voyage en couple
1 janv. 2024
April J
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello April J, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate you bringing these concerns to our attention and we will address them with our team. We strive to provide a satisfactory experience for all our guests and we regret any disappointment.
8/10 Bien
Jose m
27 déc. 2023
Jose m
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jose m,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience. If there is anything specific you would like to share or if there is anything we can do for you in the future, please don't hesitate to reach out to us directly. We value your feedback and are always striving to provide the best possible guest experience.
8/10 Bien
Silvia
Voyage en famille avec de jeunes enfants, Voyage en famille
24 déc. 2023
Silvia
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello Silvia, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your concerns and have noted them for consideration as we continue to improve our facilities and services. We regret that we fell short of your expectations and apologize for any inconvenience caused. We value your feedback and have shared it with our team for further review.
4/10 Médiocre
Melissa
11 déc. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Melissa
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Melissa, We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have had during your stay with us. We value your feedback.
6/10 Satisfaisant
Betty
11 déc. 2023
Betty
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Betty, We appreciate you choosing our hotel for your stay and taking the time to rate your experience. We encourage you to reach out to us directly with any feedback you may have, as we are always looking for ways to improve our services. We hope to have the opportunity to welcome you back in the future and ensure a more enjoyable stay.
10/10 Excellent
Gulandom
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gulandom
Réponse de Manager le 6 févr. 2024
Hello Gulandom,We are thrilled to hear that you had an excellent stay with us! We strive to provide our guests with exceptional service and a comfortable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!
2/10 Horrible
roger
7 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Room I ever had anywhere
roger
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello roger,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room. Our team regularly inspects and ensures that all rooms are fresh and clean, but we understand that individual sensitivities can vary. Regarding the fireplace, we apologize for any confusion caused; it is meant for decorative purposes only. We regret that street noise affected your stay, as we strive to provide a peaceful atmosphere. We appreciate your input on the remote controls and will consider your comments for future improvements.
10/10 Excellent
Bianca
Voyage en famille
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bianca
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Bianca,We truly appreciate your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another exceptional experience.
2/10 Horrible
James, Ephrata
Voyage en famille
28 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello James, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and take situations like this seriously. Our team works diligently to ensure a comfortable and pleasant stay for all our guests. We assure you that your concerns will be addressed with our maintenance and housekeeping departments to prevent any future issues. We appreciate your recognition of our excellent staff and their prompt assistance. Thank you for bringing this to our attention.
6/10 Satisfaisant
Jimmy
Voyage en couple
27 nov. 2023
Les points forts : Personnel et service
Jimmy
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Jimmy,Thank you for your positive feedback! We are delighted to hear that you had a pleasant stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.
4/10 Médiocre
Voyageur vérifié
26 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Dear Guest, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. It is disappointing to hear that your expectations were not met. We always strive to provide a clean and comfortable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. We are glad to hear that you enjoyed the location and the opportunity to witness bear activity. If there's anything else we can assist you with, please feel free to reach out to our management team.
10/10 Excellent
Andrew
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 6 nuits en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Andrew,We appreciate you taking the time to rate our hotel! We're delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
6/10 Satisfaisant
Tamora
Voyage en famille avec de jeunes enfants
24 nov. 2023
Les points forts : Personnel et service
Tamora
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Tamora,Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience you experienced with the indoor pool being out of service. Regarding the sleeping arrangements, our rooms are designed to comfortably accommodate the number of guests specified. We regret if this impacted your stay. We appreciate your feedback and will use it to improve our services.
2/10 Horrible
Mehmet
Voyage en famille avec de jeunes enfants, Voyage en famille
24 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mehmet
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Mehmet,Thank you for sharing your concerns regarding the noise levels and breakfast experience during your stay. We apologize for any inconvenience this may have caused you. We strive to provide a comfortable environment for all guests and will address your feedback accordingly. We appreciate your valuable input and will work towards improving our services.
10/10 Excellent
Zachary
Voyage en couple
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 28 nov. 2023
Hello Zachary,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments, as they help us improve our services for future guests. If you have any further concerns, we encourage you to reach out to our management team directly.
10/10 Excellent
Abad
Voyage en groupe
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Abad
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Abad,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had an excellent experience during your recent stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.
10/10 Excellent
Jerry
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerry
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Jerry,Thank you for taking the time to leave a perfect ten rating. We appreciate your this and are stoked to know that you had an exceptional experience at our hotel. We hope to have the opportunity to welcome you back in the future for another outstanding stay.
8/10 Bien
THUPDEN
Voyage en famille
9 nov. 2023
Les points forts : Équipements
THUPDEN
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello THUPDEN,Thank you for your feedback. We are glad to hear that you found our hotel enjoyable. We appreciate your business and hope to welcome you back in the future.
2/10 Horrible
Joshua
Voyage en couple
7 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Joshua, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Our team is disappointed to learn about the issues with the tub and the lack of communication from management. We appreciate your kind words about our front desk staff and their efforts to assist you. We value your satisfaction and encourage you to reach out to our management team directly to discuss your experience further.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your honest feedback regarding the bathroom floors, fireplace, lights, and shower water. We apologize for any inconvenience caused and will pass along your comments to our management team for further consideration. Our aim is to continually improve our facilities and services, and feedback like yours helps us in our efforts.