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Avis sur Clarion Pointe Downtown Gatlinburg

2.5 out of 5
Clarion Pointe Downtown Gatlinburg
200 East Parkway, Gatlinburg, TN

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 182 avis sur 745." "
Note des voyageurs de 8 (Bien), d’après 182 avis sur 745." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 745." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 745." "
Note des voyageurs de 2 (Horrible), d’après 108 avis sur 745." "

6,6/10

Propreté

7,0/10

Personnel et service

6,4/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

Sam

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was not welcoming at all. There was a hole in the sheet rock in the bathroom. The shower was a hole cut in the tile of the shower leaving a gapping hole. The shower had a shower pan and the shower curtain didn't go down far enough so was pooled outside the shower when using it. Entire bathroom was in loor condition. Vanity looked terrible and was starting to come apart form the wall. The night stand was missing the side trim, top was terribly scratched, and frint was delaminating. Terrbile lighting in the room and the refrigerator smelled terrible.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Sam, We appreciate you sharing your feedback with us. We always aim to ensure our guests have a positive experience. Please feel free to contact our management team directly to address any concerns you may have had during your stay. Your input will help us improve our services to better serve our guests in the future.

2/10 Horrible

Anne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Anne,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any concerns you may have regarding your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Médiocre

Annette

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Annette,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details about your stay so we can address any issues you may have encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very nice since they done the updates to it. I would stay again.
Séjour de 2 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Hello Matthew,We're thrilled to hear that you enjoyed the updates to our hotel! We appreciate your feedback and look forward to welcoming you back for another stay.

6/10 Satisfaisant

Kayla

It’s just ok
The room looks nothing like the pictures. The bathroom wasn’t the cleanest and the shower didn’t drain leaving you standing in water. The toilet seems like it’s loose from the floor. There was stains on the blanket and a few of the towels. The breakfast is the standard free breakfast no complaints. It’s convenient to down town. We also got locked out our room a hour before check out with all our belongings inside. Took 30-45 mins for us to get back in after waiting on maintenance to come.
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Kayla, We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with the management team for further review. We hope you enjoyed the convenience of our downtown location and complimentary breakfast. Please do not hesitate to contact management directly to address any further concerns.

6/10 Satisfaisant

Savannah

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Lights between the beds wouldn’t work Cramped parking on a steep hill
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Savannah, We appreciate your feedback regarding the lights and parking. Your input helps us improve our services for future guests. If you have any further comments or concerns, please don't hesitate to reach out to our management directly. Thank you for staying with us.

2/10 Horrible

Trace

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The AC/Heater didn’t work the first night. The plug ports in the room didn’t work. The “Breakfast” they offered in the morning was leftovers from the last morning. The frozen sandwiches were left out for days which I’m pretty sure is a health code violation of some sort. The milk was spoiled and left un-refrigerated. The shower curtain wasn’t keeping water from flooding the bathroom. The only saving grace was being on the strip at gatlinburg so we didn’t have to stay at the hotel. 0/10. Would not recommend.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Trace, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our team works diligently to ensure all amenities are in proper working order, and we regret the issues you encountered with the AC/Heater and plug ports. We take cleanliness and food safety seriously, and we appreciate you bringing the breakfast concerns to our attention. We will address these matters with our team to prevent any future occurrences. If you have any further concerns, please reach out to our management directly.

2/10 Horrible

Olga

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Olga, We're sorry to hear that your experience with us did not meet your expectations. We encourage you to reach out to our hotel directly so that we can understand and address any specific concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Satisfaisant

Michael

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Property is in a state of renovation. Debris around stairs and parking lot. Was advised to let hot water run for 30 minutes to reach desired temperature. Wait till construction is complete before staying.
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Michael,Thank you for sharing your feedback with us. We appreciate your understanding regarding the ongoing renovations on our property, which will ultimately enhance the overall guest experience. We apologize for any inconvenience caused by the debris and appreciate your patience as we work towards improving our facility. We understand your concerns about the hot water, and we have shared this with our maintenance team for further investigation. Your feedback is valuable to us, and we will continue to strive towards providing a more comfortable stay for our guests.

6/10 Satisfaisant

Saraha

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff wasnt very welcoming and didnt go out of their way to provide ANY service. No maid service or fresh towels unless requested before 10 a.m. Rooms appeared clean, but, havent been really cleaned in a while. Continental breakfast food was cold and not a large variety of anything. (We opted to eat out for breakfast instead.) The heat/ac unit in one of our rooms didnt work properly (it was 30 degrees during our visit, so heat was important)its kinda far from the majority of things on the strip. The best part of the hotel was the view from our rooms. We were in the 2nd building on the top floor, facing the strip and national park. Id stay again for a cheaper rate. I figured it'd be a little nicer for the price we paid. And for it to be a brand name hotel, lackluster is the best way to describe it.
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Saraha, Thank you for sharing your feedback with us. We apologize if our staff didn't meet your expectations during your stay. We do provide maid service upon request and apologize for any inconvenience caused. We appreciate your comments regarding the cleanliness of the rooms and will address this with our housekeeping team. We apologize for the issue with the heat/ac unit and appreciate your understanding given the extreme weather conditions. We're glad you enjoyed the view from your rooms. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

6/10 Satisfaisant

Steven

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Steven, Thank you for choosing our hotel for your recent stay. We're sorry to hear that your experience with us did not meet your expectations. We encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to improve and provide you with a better experience in the future.

10/10 Excellent

Gisselle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Gisselle,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Tanya,We are delighted to hear that you had a fantastic stay at our hotel! We strive to provide exceptional service and create memorable experiences for our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We hope to welcome you back again soon!

10/10 Excellent

Natalia

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Natalia,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Glenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a wonderful stay at the Clarion Pointe Gatlinburg. The room was clean and the location was just great. The breakfast each morning was really good as well. We would certainly stay there again next time we are in Tennessee. And I am so thankful for the honesty of the staff because for some reason I left my 7K wedding band and my Tag watch at the hotel room after we checked out and I was able to get it back. Special mention to Ezekiel who is very helpful each time I call at the reception. Thank you so much!
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Glenda,Thank you for taking the time to share your positive experience at the Clarion Pointe Gatlinburg. We are delighted to hear that you found the room clean, the location great, and the breakfast enjoyable. Our team works hard to provide exceptional service and it's wonderful to know that Ezekiel was helpful during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Tennessee.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
The room was very nice and clean. The view of the city was great. Breakfast was amazing and better than expected. If you have mobility issues, this may not be the best place to stay. You have to walk around the side of the building up an incline to get to the elevator. Your car can take you there but the parking would be limited. We had no problem with it, just thought I would mention it.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Nancy,Thank you for your feedback on our hotel. We appreciate your positive comments about the cleanliness of the room, the view, and the breakfast. We understand that the accessibility may not have been ideal for guests with mobility issues and apologize for any inconvenience caused. We value your input and will take it into consideration for future improvements. If you need further assistance, please don't hesitate to reach out to us.

6/10 Satisfaisant

Emma

Voyage en couple
Les points forts : Personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Emma,We appreciate you choosing our hotel for your stay and taking the time to leave a rating. If you have any specific feedback or concerns regarding your experience, please feel free to reach out to us directly so that we can address them accordingly. We value the opinions of our guests and strive to continuously improve our services. We hope to welcome you back in the future for an even better stay.

6/10 Satisfaisant

Connie

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Connie, We appreciate you choosing our hotel for your stay. If there is anything specific we should know about your experience, please reach out to us directly so that we may address it accordingly. Thank you for choosing us and we hope to welcome you back in the future.

4/10 Médiocre

HARSHA

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello HARSHA, We apologize for falling short of your expectations during your stay. We value your satisfaction and would appreciate it if you could reach out to our hotel directly with any specific feedback. We truly hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Scott

Les points forts : Propreté et confort de la chambre
Great
Its an older place but comfy bed, great breakfast, and awesome service. Easy access to Gatlinburg strip to walk. Great price for what ya get.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Scott,Thank you for your kind review! We're delighted to hear that you enjoyed our comfortable beds, great breakfast, and awesome service. Our convenient location near the Gatlinburg strip makes exploring the area a breeze. We aim to provide great value for our guests, and we're glad you felt that way. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service, clean, and good area
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Jaime,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our good service, clean accommodations, and convenient location. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

2/10 Horrible

Nelson

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thumbs DOWN 👎
Our stay was horrible from the moment we got there. Front desk and staff was very unapproachable and unpleasant, the room we got was still under renovation, super dusty, no mirrors, microwave didn’t work, no hot water. Thumbs down for this hotel. Not because of the hotel but in all honesty the staff. Even the lady in the front in the breakfast area was super rude.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Nelson, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret to hear that we fell short of your expectations. We appreciate your comments and will be sure to address them internally for improvement. We hope you will give us another chance to provide you with the exceptional stay you deserve.

8/10 Bien

Todd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Under remodeling but what is finished is very nice.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Todd, Thank you for your feedback! We appreciate your understanding during our remodeling process. We're glad to hear that you enjoyed the areas that have already been finished. We strive to provide a pleasant experience for all our guests, and we hope to welcome you back in the future to showcase our complete renovations.

10/10 Excellent

Tatyana

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Tatyana,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a great experience with us. We appreciate your positive rating and hope to welcome you back again soon.

2/10 Horrible

Ninoska

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 3 janv. 2024
Hello Ninoska, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can further understand and address the issues you encountered. We value your input and would like the opportunity to improve.

10/10 Excellent

daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy Bueno lo Recomiendo!!
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 29 déc. 2023
Hello daniel,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

6/10 Satisfaisant

Evelyn

Séjour de 3 nuits en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Evelyn,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we kindly ask you to reach out to us directly. We value all guest feedback and aim to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gerben

Les points forts : Propreté
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Gerben,We would like to express our sincere gratitude for choosing our hotel for your recent stay. We are thrilled to receive your positive rating and are delighted to learn that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the near future.

8/10 Bien

Makara

Voyage en famille
Les points forts : Propreté
good
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Hello Makara,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Bien

Makara

Voyage en famille avec de jeunes enfants
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Makara,Thank you for choosing our hotel for your stay. We are glad that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Jose

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Jose,We are thrilled to hear that you enjoyed your stay with us! Thank you for choosing our hotel for your accommodation needs. We appreciate your support and hope to have the pleasure of welcoming you back in the future. Should you have any further feedback, please don't hesitate to reach out to us directly.

2/10 Horrible

Trish

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Trish, We appreciate you choosing our hotel for your stay and we apologize if we did not meet your expectations. Please reach out to us directly with any feedback you would like to share so that we can address any issues accordingly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Miranda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were hesitant to stay here bc of recent reviews, but we took a chance and actually are planning on coming back and staying at this exact hotel. I think the fireplace in the room gives it a good touch. The Only thing I felt needed improvement were the pillows. They look really old and really used) Other than that I will say the rooms were very clean. (I have a cleaning business, so trust me I know what all to look for when it comes to to cleanliness) we will definitely be back!
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Miranda, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're thrilled to hear that you had an overall positive experience and that you enjoyed the fireplace in your room. We appreciate your mention of the pillows and will share this with our housekeeping team for their attention. We look forward to welcoming you back on your next visit.

10/10 Excellent

gladys

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello gladys,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Satisfaisant

Ronale

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adequate
The location was great.but this hotel is overpriced. There were people " hanging out" late outside of our room. Hole in bathroom wall,parking was adequate.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 14 déc. 2023
Hello Ronale, We appreciate your feedback and value your opinion. We apologize for any inconvenience you may have experienced during your stay. Your comments have been passed on to the appropriate departments for their review. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick getaway
Can’t complain just for one night room was clean. Quick to check in and check out was easy complementary breakfast was good..
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Mark,Thank you for sharing your positive feedback on your recent stay. We appreciate your kind words about our clean rooms and efficient check-in/check-out process. It's great to hear that you enjoyed the complimentary breakfast as well. We hope to welcome you back for another enjoyable stay in the future.

8/10 Bien

Pawan

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Équipements
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Séjour de 1 nuit en novembre 2023
Réponse de Manager le 4 déc. 2023
Hello Pawan,Thank you for staying with us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. We strive to provide exceptional service and we regret if we fell short in meeting your expectations. We appreciate your valuable input and will use it to improve our services. Should you have any further concerns, please contact our management directly.

10/10 Excellent

Claudette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Within walking of everything Gatlinburg. My entire family stayed here on a very busy thanksgiving week in 4 rooms and it was great. Clean and nice, great price. Would def stay here again. Above par breakfast.
Séjour de 5 nuits en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Claudette,Thank you for choosing to stay with us during your Thanksgiving week getaway in Gatlinburg! We are thrilled to hear that our convenient location, cleanliness, and affordable rates made for a great experience for your entire family. We appreciate your kind words about our breakfast offerings as well. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Linda

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 19 déc. 2023
Hello Linda,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Nathan,Thank you for your excellent review! We're thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service to all our guests and we appreciate your positive feedback. We hope to welcome you back in the future for another fantastic stay.

2/10 Horrible

amaury

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las habitaciones estan en malas condiciones los toilet estan amarillos del magnesio
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello amaury, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comment regarding the room conditions and will address this with our team for further improvement.

10/10 Excellent

Isaac, Patillas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 24 nov. 2023
Hello Isaac,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay with us. We strive to provide a positive experience for all our guests and we appreciate your kind words. Please don't hesitate to reach out if there is anything else we can assist you with.

8/10 Bien

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Si mejoraran el desayuno sería perfecto
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Gloria,Agradecemos su comentario y retroalimentación sobre nuestro desayuno. Valoramos las opiniones de nuestros huéspedes y siempre buscamos formas de mejorar. Tomaremos en cuenta su sugerencia para futuras mejoras en nuestros servicios.

10/10 Excellent

Jennifer

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 12 déc. 2023
Hello Jennifer,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's wonderful to know that we met your expectations. We would love to welcome you back in the future for another memorable stay.

10/10 Excellent

Mateo

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Mateo,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your satisfaction is our top priority, and we're glad we were able to meet your expectations. Please feel free to reach out to us if there's anything else we can assist you with in the future.

4/10 Médiocre

Jeffery

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Jeffery,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If you have any further comments or suggestions, please feel free to reach out to the hotel management directly. We value your input and look forward to welcoming you back in the future.

2/10 Horrible

Ron

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay there
Would not ever stay there again. Room only had a bed and a tv. No chairs or any thing like that. Was not even busy and put us in the second bldg top floor at the end. No reason we couldn’t have stayed in front bldg since they weren’t busy. Very rude
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Ron, We apologize for any inconvenience you may have experienced during your stay. Our rooms are designed to prioritize comfort and relaxation, and we regret if the absence of additional furniture did not meet your expectations. The room assignments are made based on various factors, including availability and operational requirements. We appreciate your feedback and will share it with our team for future improvements.

2/10 Horrible

Tiffany

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Catfish Clarion
Did not stay. Switched rooms after finding that the ceiling was stained and peeling off from water damage in the bed area and bathroom. The room was so sprayed down with air freshener, I’m sure trying to mask the smell of musty water damage or god knows what else, that you couldn’t breathe. Switched rooms and still not okay. There were hairs and some sort of crumby substance on the chair in the room and what looked like a damp stain where someone’s crotch had been. It looks like they have tried to make this place better but took a picture of one the rooms that looks decent. Walking into the lobby, you would think it’s going to be nice; but it seems they spent all the money there. We couldn’t stay and had to leave.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Tiffany,Thank you for bringing your concerns to our attention. We apologize for the discomfort you experienced during your stay and regret that your expectations were not met. We strive to provide clean and comfortable accommodations for our guests. We appreciate your feedback and will share it with our team so that we can continue to improve our services. If there is anything else we can assist you with, please do let us know.

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were holes in the wall, no hot water.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Melissa,Thank you for bringing this to our attention. We regret to hear about your experience and apologize for any inconvenience caused during your stay. We appreciate your feedback and will ensure these concerns are addressed appropriately to improve our services.

4/10 Médiocre

Sung

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The shower stall did not have enough space and did not have proper grab handles to prevent fall.
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 3 nov. 2023
Hello Sung, Thank you for bringing this to our attention. Guest safety is a top priority and we appreciate your feedback. We apologize for any inconvenience caused and will share your comments with our team for future improvements. Should you have any further concerns, please contact our management directly.