Avis
8,0
Très bien
7,8/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kelli
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelli
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Kelli,We're delighted to hear that you had a peaceful and relaxing stay with us! Thank you for your kind words and for recommending us to your family and friends. We look forward to welcoming them and providing them with the same wonderful experience. We can't wait to have you back again soon!Sincerely, Hotel Manager
6/10 Satisfaisant
Mary
Voyage en couple
27 mai 2024
Mary
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Mary,We're thrilled to hear that you enjoyed your stay with us! Providing friendly and helpful service, comfortable accommodations, and all the essentials you need is what we strive for. We're glad you found our beds and pillows comfortable. Your feedback is invaluable, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
6/10 Satisfaisant
Angie
27 mai 2024
Les points forts : Personnel et service
Angie
Séjour de 2 nuits en mai 2024
8/10 Bien
Maritza
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maritza
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Maritza,We're glad to hear that you had a positive experience overall! While we understand that the area may feel secluded, we're pleased that you found your stay enjoyable. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Dominique
22 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Dominique
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Dominique,Thank you for your review! We're thrilled to hear that you had a perfect stay at our hotel. Delivering exceptional experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means the world to us, and we can't wait to welcome you back for another amazing stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Alyssa
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alyssa
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Alyssa,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager
10/10 Excellent
Tracy
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Tracy,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful view from the balcony and that our staff made your stay enjoyable with their friendliness. We apologize for the inconvenience with the light and TV cable, but we're glad to hear that they were minor issues in comparison. We appreciate your feedback and look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager
10/10 Excellent
Virgil
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Virgil
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Virgil,Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience with us. Providing top-notch service and amenities is our priority, and we're delighted that you enjoyed your time with us. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Sincerely, Hotel Manager
6/10 Satisfaisant
Gouri
19 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gouri
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Gouri,Thank you for sharing your experience with us. We're glad to hear that you appreciated the beautiful location of our property. However, we apologize for any disappointment caused by the cleanliness of the rooms and the lack of sufficient lighting. We understand the importance of accurate representations online and will strive to ensure that our photos reflect the reality of our accommodations. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to exceed your expectations during a future visit.Sincerely, Hotel Manager
6/10 Satisfaisant
Ken
18 mai 2024
Ken
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Ken,We're sorry to hear that your experience fell short of expectations. Cleanliness is a top priority, and we apologize for any shortcomings you encountered. Your feedback helps us improve, and we'll address the issues with the cleanliness of the room and the condition of the bathroom to ensure a better experience for our guests.Sincerely, Hotel Manager
6/10 Satisfaisant
Robert
17 mai 2024
Les points forts : Personnel et service
Robert
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Robert,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
8/10 Bien
John Paul
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John Paul
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear John Paul,Thank you for your positive feedback! We're glad you enjoyed our great location and found our staff friendly. We strive to provide an exceptional experience for our guests and look forward to welcoming you back soon!Sincerely, Hotel Manager
8/10 Bien
Tony
13 mai 2024
Les points forts : Personnel et service
Tony
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Tony,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you enjoyed our peaceful creek location. Your rating and comments are appreciated, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Irene
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene
Séjour de 5 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Irene,Thank you for your wonderful feedback! We're delighted to hear that your stay with us surpassed your expectations. It's fantastic to know that you had a great experience, and we would be thrilled to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
8/10 Bien
Trina
Voyage en famille avec de jeunes enfants, Voyage en famille
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Trina
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Trina,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our hotel to be conveniently located, nicely decorated, and that you enjoyed the balcony and friendly staff. However, we apologize for any cleanliness issues and the inconvenience with the TV channels during your stay. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your recommendation and look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager
8/10 Bien
William
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 11 mai 2024
Dear William,Thank you for your rating! We're glad to hear that overall, you had a positive experience during your stay with us. Your feedback is valuable to us as we continuously strive to improve and provide even better service to our guests. If there's anything specific that we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
8/10 Bien
joe
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joe
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Joe,Hello! We're thrilled to hear that Vanessa provided you with helpful assistance during your stay! It's wonderful to know that you enjoyed the rapids on the balcony - it sounds like a memorable experience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
8/10 Bien
joe
Voyage en couple
8 mai 2024
Les points forts : Propreté et personnel et service
joe
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Joe,It sounds like you had a unique and enjoyable experience with the rapids passing by your balcony! We're glad to hear that you appreciated the ambiance, especially with the lights at night. Thank you for your tip about requesting a room away from the rapids for those who prefer a quieter environment. We're delighted that Vanessa provided you with great service. We look forward to hosting you again for another wonderful stay!Sincerely, Hotel Manager
2/10 Horrible
Sepali
Voyage en famille, Voyage d’affaires
5 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sepali
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Sepali,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This doesn't reflect our usual standards, and we apologize for any inconvenience caused by the dirty room, leaking sink, and uncomfortable pillows. Regarding the security deposit, it's a standard practice to cover any potential damages, and we apologize if this wasn't clearly communicated. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
8/10 Bien
Kristin
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Kristin,We're thrilled to hear that you had a great experience at the Bear Creek Inn during your visit to the Great Smoky Mountains National Park! It sounds like you thoroughly enjoyed the peaceful ambiance and the balcony overlooking the creek. We're delighted that our staff provided friendly and helpful service, and we appreciate your recommendation. Thank you for choosing us, and we hope to welcome you back for another relaxing stay soon!Sincerely, Hotel Manager
6/10 Satisfaisant
Lee
Voyage en couple
4 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Lee
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Lee,We're deeply sorry to hear about your experience with our staff. Providing friendly and helpful service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we'll address this issue with our team to ensure that all guests receive the attentive and helpful service they deserve. We apologize for any inconvenience caused and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
8/10 Bien
John Paul
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John Paul
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Dear John Paul,Thank you for your review and for choosing our hotel multiple times! We're thrilled to hear that you find our location convenient and our staff welcoming. It's fantastic to know that you've had positive experiences with us whether for business or leisure. We appreciate your feedback and look forward to welcoming you back soon!Sincerely, Hotel Manager
8/10 Bien
Moises
Voyage en famille, Voyage en groupe, Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moises
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Moises,We're thrilled to hear that you found our service and staff to be perfect! Providing exceptional service is our top priority, and we're delighted that we met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another perfect experience in the future!Sincerely, Hotel Manager
8/10 Bien
Courtney
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courtney
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Courtney,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
6/10 Satisfaisant
Don
Voyage en famille, Voyage d’affaires
28 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Don
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Don,We're sorry to hear about your experience and any inconvenience caused by the misrepresented amenities. Your feedback regarding the lack of amenities, hot water shortage, and absence of curtains is duly noted. We appreciate your kind words about our friendly staff and the view of the river. We'll work on improving our facilities to ensure a more comfortable stay for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager
10/10 Excellent
Thanh
Voyage en couple
28 avr. 2024
Les points forts : Propreté et personnel et service
Thanh
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Thanh,Thank you for your positive rating! We're glad to hear that you enjoyed your stay overall. We appreciate your feedback regarding the absence of an ice maker and outdoor garbage containers. We'll take this into consideration as we continue to improve our amenities for our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager
8/10 Bien
Crystal
Voyage en couple
28 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Crystal
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Crystal,We're thrilled to hear that you had such a peaceful and enjoyable stay with us! It sounds like the tranquil river setting made for a memorable experience, and we're delighted that our clean accommodations and attentive staff contributed to your comfort. Thank you for your kind words, and we look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Donald
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donald
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Donald,We're thrilled to hear that you found our property to be a good value during the off-season! Providing affordable accommodations while maintaining quality is a priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future, whether it's during the off-season or any time of the year!Sincerely, Hotel Manager
10/10 Excellent
Angela
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Angela,We appreciate your nice rating and are honored that you had such a great time during your visit. We always work hard to give our visitors the greatest experience possible, therefore it makes us happy to hear that we succeeded in making a lasting impression on you. We are grateful for your kind review and hope to see you again soon!Sincerely, Hotel Manager
10/10 Excellent
Michael
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Michael,Thank you for sharing your wonderful experience! We're delighted to hear that our property's location, cleanliness, and the relaxing river view contributed to your enjoyable stay. It's fantastic to know that our staff's friendliness made a positive impression as well. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another memorable visit!Sincerely, Hotel Manager
6/10 Satisfaisant
Joanne
Voyage en famille
21 avr. 2024
Les points faibles : Propreté
Joanne
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Joanne,We appreciate your feedback and are glad to hear that you enjoyed the view and found the accommodations satisfactory for your needs. However, we apologize for any inconvenience caused by the cleanliness of the floors. Please rest assured that we take cleanliness seriously and will address this issue promptly to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
10/10 Excellent
John
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear John,Thank you for taking the time to leave a positive review! We're thrilled to hear that you enjoyed your time with us and that you found the area to be pleasant. We understand that parking can sometimes be a challenge, and we appreciate your understanding. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
8/10 Bien
Melvin
Voyage en famille
21 avr. 2024
Les points forts : Équipements
Melvin
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Melvin,Thank you for your feedback and positive rating! We're pleased to hear that you were satisfied with the cleanliness of our establishment. Your comfort and satisfaction are important to us, and we're committed to maintaining high standards of cleanliness throughout our property. If there's anything specific we can do to improve your experience and earn that fifth star next time, please let us know. We look forward to hosting you again soon!Sincerely, Hotel Manager
10/10 Excellent
EDITH
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
EDITH
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear EDITH,Thank you for your wonderful feedback! We're thrilled to hear that you've enjoyed your stay with us for the second time. Your appreciation of our location and well-cared-for facilities means a lot to us. We appreciate your suggestion regarding the mattresses, and we'll certainly take it into consideration for future improvements. We're delighted that you enjoyed the balcony and the serene sound of the creek. We look forward to welcoming you back for another relaxing stay soon!Sincerely, Hotel Manager
8/10 Bien
Donna
Voyage en groupe
18 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Donna,Thank you for sharing your experience with us. We're glad to hear that you found the property clean, although we apologize if the room's appearance didn't fully meet your expectations. We appreciate your feedback and understand that location and transportation can impact your overall experience. Should you choose to stay with us again, we'll strive to ensure a more enjoyable experience for you.Sincerely, Hotel Manager
2/10 Horrible
Jennifer
16 avr. 2024
Jennifer
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Jennifer,We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we regret any inconvenience or disappointment you encountered during your stay. We would greatly appreciate any specific feedback you can provide regarding your experience, as it will help us identify areas for improvement. Our team is dedicated to ensuring that all our guests have a positive and comfortable stay, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
8/10 Bien
Robin
15 avr. 2024
Robin
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Robin,Thank you for your positive review! We're delighted to hear that you enjoyed your room with a view of the river. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
8/10 Bien
Amber
Voyage en couple
15 avr. 2024
Amber
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Amber,We're delighted to hear that you enjoyed your stay at our property! It's fantastic to know that you found your room clean, the beds comfortable, and appreciated our peaceful location near the creek while still being conveniently close to everything. We hope to welcome you back for another wonderful stay soon!Sincerely, Hotel Manager
10/10 Excellent
Michael
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Michael,Thank you for sharing your experience! We're thrilled to hear that you had a very pleasant stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager
10/10 Excellent
Kellie
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kellie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Kellie,Thank you for choosing us for your family vacation! We're thrilled to hear that you had a wonderful experience and that you're already planning to return. Your satisfaction means the world to us, and we can't wait to welcome you back for another memorable stay!Sincerely, Hotel Manager
10/10 Excellent
Suzanne
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Suzanne,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the soothing sound of the creek during your stay. It's wonderful to know that this added to your overall experience. We hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager
8/10 Bien
John Paul
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John Paul
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear John Paul,Thank you for your feedback! We're glad to hear that you found value in your stay with us. If there are any specific areas where you believe we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
4/10 Médiocre
LINDA
Voyage en famille
13 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
LINDA
Séjour de 1 nuit en avril 2024
Réponse de Venessa le 13 avr. 2024
Thank you for sharing your opinion! We do appreciate this. The associate that checked you in is new so we do apologize for the misinformation. I hope you used and enjoy the laundry facility at your convenience. An extensive and a refresher training will be given to all our employees to stay sharp to give the information right the first time around.
10/10 Excellent
Kimberly
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Kimberly,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that you appreciated the comfortable room, great view, and innovative shower design. Providing excellent value for our guests is important to us, and we're thrilled that you found the price to be great. We look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager
8/10 Bien
Sandra
Voyage en couple
10 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Sandra,Thank you for sharing your experience. We're glad to hear that you found the room clean and appreciated the provided toiletries. However, we apologize for the oversight regarding the cleanliness of the bathroom floor and the lack of housekeeping service during your stay. Your feedback is valuable, and we'll address these issues with our housekeeping team to ensure they're properly addressed in the future. We're delighted that you enjoyed the balcony overlooking the creek and the added lights. Your suggestion about a screen door is noted, and we'll consider it for future improvements. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
4/10 Médiocre
Erica
Voyage en famille
10 avr. 2024
Les points faibles : Personnel et service
Erica
Séjour de 2 nuits en avril 2024
Réponse de m le 11 avr. 2024
Thank you for reaching out to us! We tried every method by reaching out to you and your keys were made available to you.
6/10 Satisfaisant
Jorge
10 avr. 2024
Les points forts : Personnel et service
Jorge
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Jorge,Thank you for your feedback. We're sorry to see that your experience fell short of expectations. If there are specific areas where you feel we could improve, please don't hesitate to share them with us. Your input is valuable, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
Kristen
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristen
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Kristen,Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful nighttime ambiance created by our flashing lights along the creek. We appreciate your feedback regarding parking availability and apologize for any inconvenience caused. Rest assured, we'll look into expanding parking options to enhance your future stays. We can't wait to welcome you back soon!Sincerely, Hotel Manager
8/10 Bien
Christina
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Christina,Thank you for your feedback! We're thrilled to hear that you love our property and its convenient location near downtown and dining options. It's wonderful that you found our staff friendly and enjoyed the peaceful ambiance by the water. We appreciate your loyalty and look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager