Avis sur Ramada by Wyndham Gainesville
Ramada by Wyndham Gainesville
400 E Butler Pkwy, Gainesville, GA
Avis
6,6
7,0/10
Propreté
7,4/10
Personnel et service
5,8/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Sophia CSR le 25 avr. 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Satisfaisant
Rupert
Voyage en famille
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rupert
Séjour de 5 nuits en avril 2024
Réponse de Sophia CSR le 23 avr. 2024
Hi Rupert,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
10/10 Excellent
Manuel
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Hi Manuel,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
2/10 Horrible
Donna
Voyage en couple
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 23 avr. 2024
Hi Donna,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
2/10 Horrible
Trenton
Voyage en couple
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trenton
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,I'm sorry for the unacceptable conditions you experienced during your stay. Your comfort and safety are our top priorities, and we take these issues very seriously. Rest assured, I'm personally addressing these matters with our maintenance and housekeeping teams to ensure they are promptly resolved. Please accept my sincere apologies for the inconvenience and we will always ensure that we keep delighting you with our facilities and services.
2/10 Horrible
Meril, Bemidji
Voyage en famille
22 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meril
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Hi Meril,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
10/10 Excellent
Olanys
21 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Olanys
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 23 avr. 2024
Hi Olanys,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
8/10 Bien
Chris
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Chris
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.
8/10 Bien
Tara
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Hi Tara,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
8/10 Bien
Brenda
Voyage en couple
13 avr. 2024
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brenda
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Hi Brenda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 Bien
William, Douglas
Voyage en famille avec de jeunes enfants, Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 9 avr. 2024
Hi William,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
6/10 Satisfaisant
Shari, Inverness
28 mars 2024
Les points forts : Personnel et service
Shari
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Hi Shari,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will conduct an internal investigation to address these issues and prevent them from happening again. If you have any further concerns please call up the property for the resolution.
6/10 Satisfaisant
Julie
Voyage en couple
25 mars 2024
Les points forts : Personnel et service
Julie
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Hi Julie,We apologize for the condition of the property not meeting your expectations during your stay. Your feedback about the need for improvements is valuable, and we will address these concerns. On a positive note, we're glad to hear that you found the beds to be very comfortable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future with an improved experience.
8/10 Bien
Greg
17 mars 2024
Greg
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 9 avr. 2024
Hi Greg,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
4/10 Médiocre
Kissmitt
Voyage en couple
17 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kissmitt
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Hi Kissmitt,Your feedback is crucial, and we take your comments seriously. We will address the issues with cleanliness, the elevator immediately to ensure a more pleasant experience for our guests. Regarding additional charges, we will investigate the matter with our team. Please accept our apologies, and we hope to have the opportunity to regain your trust with a much-improved stay in the future. If you have any further concerns, please call up the property for the resolution.
2/10 Horrible
Robert, Largo
Voyage d’affaires
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Hi Robert,We sincerely regret any dissatisfaction and trouble that the state of our property may have caused you. We will take the concerns raised seriously and work to make sure that our facilities live up to the high expectations of our guests in terms of comfort and cleanliness. Next time, we want to provide you with even better service.
2/10 Horrible
Nicholas
Voyage en groupe
12 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 13 mars 2024
Hi Nicholas,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to roaches and mold. We have communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.
6/10 Satisfaisant
Haniyya el-Miah
Voyage en famille avec de jeunes enfants
6 mars 2024
Les points forts : Propreté et personnel et service
Haniyya el-Miah
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 6 mars 2024
Hi Haniyya,Thank you for your kind words about our staff! We're glad to hear you had a positive experience with our team. We look forward to welcoming you again in the future
2/10 Horrible
Jerad
Voyage d’affaires
9 févr. 2024
Les points faibles : Équipements
Jerad
Séjour de 4 nuits en février 2024
Réponse de Sophia CSR le 11 févr. 2024
Hi Jerad,I apologize for the subpar condition of the hotel during your stay. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
6/10 Satisfaisant
Melanie, Cleveland
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Melanie
Séjour de 4 nuits en janvier 2024
Réponse de Sophia CSR le 1 févr. 2024
Hi Melanie,We apologize for any discomfort you experienced regarding the accessibility of the elevator. Your safety and well-being are of the utmost importance to us. We will address this concern with our team to improve lighting and visibility around the back entrance. Please know that your feedback is valuable, and we appreciate you bringing this to our attention. We hope to provide a more secure and pleasant experience for you in the future.
10/10 Excellent
Jailene
Voyage d’affaires, Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jailene
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 29 janv. 2024
Hi Jailene,Thank you for your kind words about our service and hospitality. We're delighted to hear that our staff's kindness and commitment to providing great service made a positive impact on your experience. It's our pleasure to ensure a welcoming environment, and we appreciate your feedback. We look forward to serving you again soon for another enjoyable visit.
6/10 Satisfaisant
Faye
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Faye
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 13 janv. 2024
Hi Faye,We appreciate your understanding and positive feedback. We're glad you still found our staff accommodating. Thank you for your flexibility during the room change, and we're pleased you would consider staying with us again. Your appreciation means a lot, and we look forward to welcoming you back in the future. Thank you!
10/10 Excellent
Michael
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Michael,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 10-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
8/10 Bien
Peter
Voyage en couple
1 janv. 2024
Les points forts : Équipements
Peter
Réponse de Sophia CSR le 11 févr. 2024
Hi Peter,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
10/10 Excellent
Harold
Voyage d’affaires
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harold
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 22 déc. 2023
Hi Harold,Thank you for the fantastic rating and positive feedback! We're thrilled to hear that your experience was very convenient and you would rate us 10/10. Providing exceptional service and convenience to our guests is our goal. We look forward to welcoming you back on your next visit.
8/10 Bien
Shanelle
10 déc. 2023
Les points forts : Personnel et service et confort de la chambre
Shanelle
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Hi Shanelle,We appreciate your 8-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
6/10 Satisfaisant
Voyageur vérifié
4 déc. 2023
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Hi Masato,Appreciate the generous 3-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, to provide an even more exceptional experience.
10/10 Excellent
Jose, DELRAY BEACH
Voyage en famille avec de jeunes enfants
1 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Hi Jose,We appreciate your positive comments about our great location. We regret any service shortcomings and will address staff training to enhance the guest experience. Your feedback on breakfast and cleanliness is valuable, and we'll strive to make necessary improvements. We hope to welcome you back for a better stay in the future.
8/10 Bien
Melissa
Voyage en couple
26 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Melissa
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Melissa,Thank you for your review! We're glad we could provide shelter for your needs. If there's anything we can do to enhance your experience and earn that extra star next time, please let us know. Your feedback is valuable to us!
4/10 Médiocre
HUGO
Voyage en famille
26 nov. 2023
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
HUGO
Séjour de 3 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Hugo,I'm sorry to hear that the amenities in your room were not functioning properly. We apologize for any inconvenience this may have caused during your stay. Our maintenance team has been informed and will promptly address the issue to ensure that future guests can enjoy a comfortable and pleasant experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
6/10 Satisfaisant
Shelley
26 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shelley
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Shelley,We greatly appreciate your 3-star rating and are pleased to know you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
8/10 Bien
Kimberly
26 nov. 2023
Kimberly
Séjour de 5 nuits en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Hi Kimberly,Grateful for the generous 4-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.
8/10 Bien
Beau
Voyage d’affaires
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beau
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 16 nov. 2023
Hi Beau,Appreciate the generous 8-star rating you bestowed upon us. Ensuring our guests' satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the aim of providing an even more exceptional experience.
4/10 Médiocre
Max
14 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Max
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 15 nov. 2023
Hi Max,The inconveniences you described regarding the out-of-order elevator, worn-out room furniture, dirty carpet, and unsatisfactory breakfast are unacceptable, and I apologize for falling short of your expectations. Your feedback is valuable, and we will address these issues promptly to improve our service and facilities. Please know that this is not reflective of the standard we aim to uphold. We hope to have the opportunity to regain your trust in the future.
4/10 Médiocre
Benaja
11 nov. 2023
Benaja
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 15 nov. 2023
Hi Benaja,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 4. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
10/10 Excellent
Brian
11 nov. 2023
Brian
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 1 déc. 2023
Hi Brian,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
mostly good but missed on one point
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 11 nov. 2023
Dear Guest,Appreciate your loyalty and your valuable feedback on your recent stay. We regret the inconvenience caused by the housekeeping team's early interaction. Your concerns will be shared with the housekeeping staff to ensure a more considerate approach in the future. On a positive note, we're pleased to hear that the front desk staff consistently provides excellent service. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more seamless experience in the future.
8/10 Bien
David
Voyage en groupe
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en novembre 2023
Réponse de Sophia CSR le 11 nov. 2023
Hi David,We're glad to hear that the parking for your boat met your expectations. However, we regret any inconvenience regarding the breakfast, particularly the lack of creamer. Your feedback is important, and we'll address this issue to enhance our breakfast offerings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.
6/10 Satisfaisant
Ryan
Voyage d’affaires
7 nov. 2023
Les points faibles : Propreté
Eh…
Ryan
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 8 nov. 2023
Hi Ryan,We're glad to hear that you had a positive experience with our evening clerk. However, we regret the inconvenience you faced with breakfast and the key replacements. Your comments are noted, and we'll work to improve in these areas. Additionally, we're addressing the pest issue immediately. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
4 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 13 nuits en octobre 2023
Réponse de Sophia CSR le 7 nov. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.
2/10 Horrible
Judy
Voyage d’affaires, Voyage en couple
4 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judy
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 4 nov. 2023
Hi Judy,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
6/10 Satisfaisant
Jason
21 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en octobre 2023
Réponse de Sophia CSR le 23 oct. 2023
Hi Jason,Thank you for sharing your feedback with us. We appreciate your comments about the convenience of nearby dining options and the comfort of the bed. We regret to hear about the condition of some furniture in your room. Your input is valuable, and we will work to improve this aspect. We hope to have the chance to welcome you back in the future.
4/10 Médiocre
Gary
19 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 23 oct. 2023
Hi Gary,Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.
2/10 Horrible
Eldhose
19 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Eldhose
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 20 oct. 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding breakfast. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Satisfaisant
Catherine
Voyage en famille
18 oct. 2023
Les points faibles : Propreté et personnel et service
It was mediocre at best.
Catherine
Séjour de 3 nuits en octobre 2023
Réponse de Sophia CSR le 20 oct. 2023
Dear Guest,We appreciate your 6-star rating and take your comments seriously. We apologize for any inconvenience with the cleanliness and will address it promptly. If you have any further feedback or suggestions regarding your stay, please write to us. We hope to welcome you back for an improved experience.
8/10 Bien
Joseph
17 oct. 2023
Joseph
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 20 oct. 2023
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
6/10 Satisfaisant
Therese
13 oct. 2023
Les points forts : Propreté
Therese
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 15 oct. 2023
Dear Guest,Thank you for your 3-star rating and feedback. Our team appreciates your positive note on our clean rooms. We acknowledge your observation about the outdated aspects and will consider it for future improvements. We hope to host you again for an enhanced experience.
6/10 Satisfaisant
John, St Thomas
12 oct. 2023
John
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 15 oct. 2023
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Bien
Lanie
Voyage en famille
10 oct. 2023
Les points faibles : Confort de la chambre
Bad stay
Lanie
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 11 oct. 2023
Dear Guest,We appreciate the 8-star rating of your stay and your honest observations and will take them into consideration as we continuously work to improve our services and accommodations. We regret to hear about the difficulties you encountered with the room door and the discomfort of the bed. We will address these issues to ensure a more comfortable experience for our guests. Additionally, we will review our breakfast options to better meet the expectations of our valued guests. We hope you'll consider staying with us again in the future, as we strive to provide a better experience for all our guests. Your insights are valuable to us as we aim to enhance the quality of our establishment.
2/10 Horrible
Nancy
Voyage en famille
9 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nancy
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 10 oct. 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.