Dear RobertThank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani Gaborone Resort & Casino in the near future for another memorable experience.Sincerely,Poloko MosimanegapeGuest Relations Manager

Dear William Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Poloko Mosimanegape Guest Relations Manager

Dear JefferyThank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and we will definitely make strides towards offering you better. It is because of you, our valued guest, that we strive to improve our service continually.Please come again and enjoy more special moments with us.We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino.Thank you,Poloko MosimanegapeGuest Relations Manager

Dear KebokileThank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and we will definitely make strides towards offering you better. It is because of you, our valued guest, that we strive to improve our service continually.Please come again and enjoy more special moments with us.We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino.Thank you,Poloko MosimanegapeGuest Relations Manager

Dear AnitaThank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and we will definitely make strides towards offering you better. It is because of you, our valued guest, that we strive to improve our service continually.Please come again and enjoy more special moments with us.We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino.Thank you,Poloko MosimanegapeGuest Relations Manager

Dear GuestThank you for visiting us and for the rating ,we really appreciate your feedback .It has been shared with the team and will definitely make them happy .It is because of you our valued guest ,that we strive to give you the best in hospitality .Please come again and enjoy our volleyball court,poolside cabanas and delicious wood fire baked pizza.We look forward to your next visit to Avani Gaborone Resort & CasinoThank youPoloko MosimanegapeGuest Relations Manager

Dear RandolphThank you for taking the time to give us the highest rating.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team.Yours sincerelyPoloko MosimanegapeGuest Relations Manager

Dear Mr DeanThank you for taking the time to review Avani Gaborone Resort & Casino. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in a number of areas. This is most definitely not exemplary of a stay at Avani Gaborone Resort & Casino.It is disappointing to read that we were not able to meet the high standard that we have set for ourselves to make our guest’s holiday a memorable one. Also, we are very sorry that on some occasions during your stay you experienced a service that was below our standards especially with the hot water issue . You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programmes based on our guests’ feedback. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. With the correct support I am confident that the shortfalls you experienced on this occasion will not be repeated in future. I do hope that you will join us for another stay and experience the service offering that you expected when choosing Avani Gaborone Resort & Casino.yoursSincerely,Poloko MosimanegapeGuest Relations Manager

Dear BrendanPlease accept our apologies for the disturbance you experienced during your stay and for falling short of our high standards. We have noted your feedback regarding noise. I would like to assure you that action is being taken in response to your comments and every effort is being made to ensure similar issues do not occur in the future.We are committed to providing memorable experience with exceptional service and therefore we hope to have the opportunity to welcome you back soon and restore your confidence in our hotel.Kind regardsPoloko MosimanegapeGuest Relations Manager

Dear Anne Thank you for visiting us and for the rating ,We really appreciate your feedback.It has been shared with the team and will definitely make them happy.It is because of you,our valued guest ,that we strive to give the best hospitality. Please come again and enjoy our volleyball court,poolside cabanas and delicious wood fire baked pizza Thank you Poloko Mosimanegape Guest Relations Manager

Thank you for taking time to give us a review following your recent stay with us We are delighted that you enjoyed you stay with us ,the issue with the breakfast has been escalated to our executive chef to look at it. Kind regards Poloko Mosimanegape

Dear Anonymous Thank you for your recent review of your stay with us, we are so pleased that you had a great stay with us and we look forward to welcoming you back again soon. yours truthfully Avani Gaborone Resort & Casino Team

Dear Kim, Thank you for your recent review of your stay with us, we are pleased you had a great stay and we look forward to welcoming you back again soon. Yours Truthfully Avani Gaborone Team

Dear Anonymous Thank you for your recent review of your stay with us at Avani Gaborone Resort & Casino. We are disheartened to see that some areas of your stay was not great and this has been shared with the relevant teams to address. Once again thank you for your time and we look forward to welcoming you back again in the future. Yours Truthfully Avani Gaborone Team

Dear Joe Thank you for your recent review of your stay with us, we are pleased you had another great visit and we look forward to welcoming you back again in the near future. Yours Truthfully Avani Gaborone Team

Dear Elodie Thank you for your recent review of your stay with us at Avani Gaborone Resort & Casino. I'm disheartened to see that your stay was not a great one and your comments have been shared with the relevant department, I would like to assure you this is not the level of service we offer our valued clients. Once again thank you for your time and look forward to welcoming you back in the near future. Yours Truthfully Avani Gaborone Team

Dear Allison Thank you for your recent review of your stay with us, we are so pleased that you had a great stay with us and enjoyed our property. Your kind words will be shared with our team and we look forward to welcoming you back on your next trip to Gaborone. Yours Truthfully Avani Gaborone Resort and Casino Team

Dear Anonymous Thank you for your recent review of your stay with us, I can see we have dropped the ball in some aspects of your stay with us and would like to assure you this is not the level of service we offer our valued customers. Once again thank you for time and we look forward to welcoming you back in the near future. Yours Truthfully Avani Gaborone Resort & Casino Team

Dear Guest, Thank you for your recent review of your stay with us at Avani Gaborone Resort and Casino. We are disheartened to hear that you didn't have a great experience with us and your valued comments have been shared with the relevant teams to address and will be used as part of our ongoing training program we have in place. Please may you kindly contact us on (267) 3616100 or pcampar@avanihotels.com to discuss your rating as we treasure your feedback. Once again thank you for your time and we look forward to welcoming back again in the near future. Yours Truthfully, Avani Team

Dear kjartan on, Thank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and will definitely make them happy. It is because of you, our valued guest, that we strive to improve our service continually. We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino. Thank you, Avani Team

Dear Ronny on, Thank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and will definitely make them happy. It is because of you, our valued guest, that we strive to improve our service continually. We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino. Thank you, Avani Team

Dear Teit Ritzau on, Thank you for visiting us and for the rating. We really appreciate your feedback. It has been shared with the team and will definitely make them happy. It is because of you, our valued guest, that we strive to give the best in service. We hope to hear from you soon and we look forward to your next visit to Avani Gaborone Resort & Casino. Thank you, Avani Team

Thank you very much for your review. We are always pleased to receive your feedback and are excited to serve you. We hope to see you again soon. Should you have more questions about our resort & casino, please do not hesitate to let us know.

Dear Anonymous Thank you for your time in completing your review on your stay with us, we are so pleased you had a wonderful time with us and your kind words will be shared with our Team Members. We look forward to welcoming you back on your next trip to Botswana. Kind Regards Avani Team

Dear Anonymous Thank you for your time in completing your review on your stay with us. We are so pleased you had a wonderful time with us and your kind words will be shared with our Team Members. We look forward to welcoming you back on your next trip to Botswana. Kind Regards, Avani Team

Dear Sir/ Madam Thank you for staying with us and for the review. We really appreciate your feedback. It has been shared with the team and will definitely help us improve. We will make a great effort to provide brochures detailing information on what to do. Our guest relations officer is also vaialble to advise and organise you a taxi. We look forward to your next stay with us. Best Regards,

Dear Carolyn Thank you for taking the time in completing the survey regarding your stay with us. We are so happy you had a great stay with us and look forward to welcoming you back on your next visit to Botswana. Yours Truthfully AVANI Gaborone Resort & Casino Team

Dear Kebokile Thank you for your great review regarding your stay with us and we look forward to welcoming you back on your next visit to Gaborone. Yours Truthfully AVANI Gaborone Resort & Casino Team

Dear Mark, thank you for taking the time to complete the review regarding your stay with us, we are glad you had a good stay with us and look forward to welcoming you back on your next visit. Kind regards AVANI Gaborone Resort & Casino

Dear Anonymous, Thank you for your review regarding your stay with us, we look forward to welcoming your back on your next visit to Gaborone. Kind regards AVANI Gaborone Resort & Casino Team

Dear Anonymous Thank you for your recent review of your stay with us at AVANI Gaborone Resort & Casino. Feedback from our guests are important to us and your positive words regarding your stay with us will be shared with our Team, once again thank you for your review and we hope to welcome you back on your next visit to Gaborone. kind regards The AVANI Gaborone Team

Dear Anonymous Thank you for your time in completing the survey on your stay with us, I can see we had some shortcomings in our restaurants during your stay and i assure you this is not the level of service we offer our valued guests and have addressed this with the relevant department. once again thank you for your time and we look forward to showing you our high level of service we offer the next time you travel to Gaborone. Yours Truthfully AVANI Gaborone Team

Dear Stacey Thank you for your time in completing the review regarding your stay with us, your kind words regarding the team has been shared with them. The valued points regarding the towels have been noted and addressed with the relevant departments. Once again thank you for your time and we look forward to welcoming you back to sunny Gaborone on your next visit. Yours Truthfully AVANI Gaborone Team

Dear Anonymous Thank you for taking the time to complete our survey, We are glade you had a excellent time with us and look forward to welcoming you back to AVANI Gaborone Resort and Casino on your next visit to Gaborone. Yours Truthfully

Dear Sir/ Madam Thank you for staying with us and for the review, we really appreciate your feedback, it has been shared with the team and will definitely help us improve. We apologise for the delay in responding and the unpleasant experience, this is not the level of service we would like to offer our valued guests. I am the new manager responsible for online reviews and I believe that our response time will improve now that we have increased our customer service team. We look forward to your next stay with us and we hope that it will be better

Dear Sir/ Madam Thank you for staying with us and for the review, we really appreciate your feedback, it has been shared with the team and will definitely help us improve. We apologise for the delay in responding and the unpleasant experience, this is not the level of service we would like to offer our valued guests. I am the new manager responsible for online reviews and I believe that our response time will improve now that we have increased our customer service team. We look forward to your next stay with us and we hope that it will be better! Thank you, Thapelo Letsholo Front Office Manager