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Avis sur Sonesta ES Suites Fresno

3 out of 5
Sonesta ES Suites Fresno
5322 N Diana St, Fresno, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 624 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1007." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Yousra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quel agréable hôtel! Je recommande vivement
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 6 sept. 2023
Merci Yousra ! C'est exceptionnel que votre séjour au Sonesta ES Suites Fresno ait été fantastique. Nous avons hâte de votre prochaine visite !

10/10 Excellent

Audrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Très bon hôtel à proximité de la route Confortable Parking gratuit et petit déjeuner inclus Le personnel est tout simplement adorable à l’accueil
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Benoit

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice room
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Alexandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel très propre et chambre très grande avec toutes les commodités nécessaires.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Anne-Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Magnifique séjour ! La « suite famille » avec 2 grands lits et un canapé lit est un véritable appartement avec 2 chambres, 2 salles de bain et un séjour avec son coin cuisine ! La piscine est très agréable et le petit déjeuner est top.
Séjour de 1 nuit en juillet 2022

10/10 Excellent

James, la jolla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derek at the front desk was friendly, professional and made us feel welcome after a 9 hour drive. We really appreciated the hospitality and the room was clean, quiet and efficiently laid out. We really enjoyed our stay even if it was just one night. We will definitely book with Sonesta suites again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

pat

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed the pool and spa. Rooms were Nice and clean and comfortable. Breakfast was great.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Pat,Thanks for sharing your delightful experience at Sonesta ES Suites Fresno! The team is thrilled you enjoyed the pool, spa, and found the rooms comfortable and clean. We're also glad our breakfast met your expectations. We're looking forward to welcoming you back soon!

10/10 Excellent

Grace, PALISADE PARK

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facilities were clean and very comfortable. Kitchen. Bed. Everything was great, the price was good, and the location was convenient for going to my next travel destination. I plan to use this hotel in the future.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Grace, thank you for your wonderful feedback! The team at Sonesta ES Suites Fresno is thrilled to hear that you enjoyed the clean and comfortable facilities, convenient location, and value. We look forward to welcoming you back on your future visits!

8/10 Bien

Zoila, Arecibo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recommend
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Zoila, thank you for recommending Sonesta ES Suites Fresno! Our team is delighted you enjoyed your stay. We're looking forward to welcoming you back soon.

10/10 Excellent

Kristi

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 17 mai 2024
Kristi, Sonesta ES Suites Fresno is thrilled to see your positive rating! The team looks forward to welcoming you back for another great stay.

2/10 Horrible

Alexis

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
La propiedad todo muy bien , pero el Personal del Lugar . Racista .. jamás me quedó ahí y menos lo recomiendo
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Alexis, gracias por compartir tu experiencia. Es decepcionante escuchar acerca de su interacción con nuestro equipo. Nos tomamos estos asuntos en serio y nos esforzamos por brindar un ambiente acogedor para todos los huéspedes. Sus comentarios se abordarán con nuestros colegas para garantizar que todos los huéspedes se sientan cómodos y respetados.

10/10 Excellent

Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really likes the breakfast and the heated pool
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Carolina, it's wonderful to hear you thoroughly enjoyed the breakfast and the warmed pool at Sonesta ES Suites Fresno. Our aim is always to provide our guests with delightful amenities. We hope to welcome you again in the future.

10/10 Excellent

Tatyana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect and I immediately booked a second stay for the next week.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Tatyana, your kind words are very much appreciated. We're overjoyed to hear that you found everything at Sonesta ES Suites Fresno to be perfect and that you chose to book with us again for the following week. Our goal is always to provide you with an excellent stay, so it's encouraging to hear that we met that mark during your visit. We look forward to welcoming you back on your second visit.

10/10 Excellent

Tatyana

Voyage d’affaires
Les points forts : Propreté et équipements
Very accommodating staff, clean rooms, excellent internet
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Tatyana, thank you for your comments regarding your stay at Sonesta ES Suites Fresno. We're delighted to hear about your positive experience with our accommodating team members and pristine accommodations. Additionally, it's great to know that our high-speed internet was up to your expectations. We hope to welcome you back soon!

6/10 Satisfaisant

Katelyn

Voyage en couple
Les points forts : Propreté et personnel et service
We stayed one night while exploring the national parks nearby. We chose this hotel for the location and price that included free parking and breakfast. Overall, it was a good value for the price. The building was a bit older but the room was decent overall with good air conditioning. They did supply toiletries but our body wash smelled like sewage. Breakfast was decent but they do limit you one plate. Housekeeping staff was also knocking on our door at 9 am which would have been annoying if we weren't already leaving at that time
Réponse de Customer Service le 11 mai 2024
Katelyn, it's appreciated that you took the time to share your feedback. Recognizing the value for the price you paid brings a sense of satisfaction for us. We apologize for the inconvenience caused by the toiletries and the early morning visit from our cleaning team. Assuredly, we hold your comfort high and will use your input to improve our services. Appreciate your penchant for our air conditioning and breakfast, and we hope this would entice you to visit us once more.

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to stay. I will stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Joseph, thank you for choosing Sonesta ES Suites Fresno during your travels. We're thrilled that you had such a tremendous stay and are planning to return. Your endorsement means a lot to us. Safe travels until we see you again.

10/10 Excellent

Mariela

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very clean property and I really enjoyed my stay, I felt very safe and found the room very nice and specious, I liked that the tv’s had netflix available.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Mariela, we're thrilled you found Sonesta ES Suites Fresno to be a spotless and comfortable destination for your travels. We're pleased that our spacious accommodations, modern amenities like Netflix, and secure environment all contributed positively to your stay. We look forward to your return visit.

10/10 Excellent

Rosalyn

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a hidden gem! I was quite surprised with the grounds and my room. It's actually much nicer than some of the long stay Hiltons and Marriotts. The staff is experienced and it shows. Derrick, Tamara and Jennifer made sure everything was top notch for me. I want to thank all of the staff, especially Cody the Manager, for helping me in an emergency due to a Vrbo false advertisement. My family, to include a 4 year old, had a blast. The pool was just clean and perfect. The breakfast is stellar. I will be coming back very soon! By the way, I stayed in their lovely 2 bedroom. All TV's were smart. It was like staying in an apartment with all necessary dishes, cookware, etc.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Rosalyn, it's wonderful to hear that you discovered the Sonesta ES Suites Fresno. We appreciate your nod to our well-kept grounds and comfortable accommodations. Our dedicated team members - Derrick, Tamara, Jennifer, and yes, Cody our manager, were pleased to ensure your experience was top-tier. We're delighted your family, especially your young one, thoroughly enjoyed our amenities such as the immaculate pool and delightful breakfast. We eagerly anticipate your return and the opportunity to serve up more great experiences. Thanks for choosing to stay in our two-bedroom suite and embracing the conveniences it has to offer.

10/10 Excellent

Ken

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The area around the is fine, just nothing special. In the outskirts of suburban Fresno.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Ken, it's wonderful to read that your stay at Sonesta ES Suites Fresno was satisfactory. While the immediate location might not have standout features, we hope you were able to explore and appreciate some of the hidden gems in the surroundings of our Fresno property. We look forward to hosting you again and enhancing your experience with us.

10/10 Excellent

Sandi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The space was large and very comfortable for a long terms stay. Plenty of room to do office work, cook a meal and rest.
Séjour de 16 nuits en avril 2024
Réponse de Customer Service le 7 mai 2024
Sandi, it's delightful to know you thoroughly enjoyed your stay at Sonesta ES Suites Fresno. We're pleased to hear you found the suite spacious and suitable for your long-term stay needs, embracing the opportunity to prepare meals and conduct business. Thank you for sharing your experience with us, and we eagerly anticipate your return.

8/10 Bien

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Mostly good… but jacuzzi was not working. Bc when i choose hotel thats most important for us
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Cindy, thank you for sharing your thoughts. At Sonesta ES Suites Fresno, we aim to offer a well-rounded experience and we're thrilled you've had a mostly enjoyable stay with us. We regret to hear about your disappointment regarding the jacuzzi. We're always looking for ways to improve and this feedback will help us do just that. We appreciate your preferences and hope we can meet all your expectations on your next visit.

10/10 Excellent

Anissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable rooms. Beds were cozy and room temperature reached my ideal sleeping climate. Cold! Water pressure was hot and perfect after a long day hiking at Yosemite. Breakfast in the morning was helpful to get each day started. (7am-10am/mondays 6am) Coffee, eggs, cereal, pancakes and breakfast taco bar. Area was well stocked every morning throughout the bfast hours. Staff was very friendly and the grounds were well maintained. Security checked cars nightly in lots to make sure they were supposed to be there. Pool and half basketball court on property.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Anissa, it's wonderful to read that your stay at Sonesta ES Suites Fresno met your expectations. We're thrilled to know that you found the rooms comfy and the temperature just right for you. It's great that you enjoyed the variety of breakfast options we offer and appreciate our diligent team members and maintained surroundings. The safety measures we implement and amenities like the pool and basketball court are indeed some of the highlights at our property. We look forward to welcoming you back on your next visit to Fresno.

10/10 Excellent

Martha De

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 mai 2024
Thank you for the amazing rating, Martha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Fresno soon!Thanks again for leaving your feedback!

6/10 Satisfaisant

Paty

Voyage en famille
Les points forts : Propreté
It was nice but I didn’t like that the hot tub was out of order. They need to update pool area. I also think $250 deposit is ridiculous
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Paty, thank you for sharing your thoughts. It's regrettable to learn that our aquatic amenities didn't meet your expectations. We are continuously striving to enhance our facilities, and input like yours is invaluable. Regarding the deposit, it's mainly a security measure to protect the interests of each guest. We hope to see you again for a more delightful experience.

10/10 Excellent

ruby

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 mai 2024
Ruby, thank you for the stellar rating! The team at Sonesta ES Suites Fresno looks forward to welcoming you back.

10/10 Excellent

Susana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Susana, it's wonderful to see your five-star rating of Sonesta ES Suites Fresno! We're thrilled you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast, espacioso chorizo, was delicious. The laundry was good too
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Maria, it's fantastic to hear you enjoyed the breakfast options at Sonesta ES Suites Fresno, particularly the chorizo. We're also glad you appreciated our laundry services. We look forward to welcoming you back for another satisfying stay.

8/10 Bien

Terrance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good breakfast
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Terrance, it's terrific to hear you appreciated your breakfast at Sonesta ES Suites Fresno. It's our goal to provide a pleasant dining experience for our guests, and we're glad we delivered. We look forward to your next visit!

10/10 Excellent

Biviana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a great experience, was able to find things to do around town
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Biviana, it's a pleasure to hear that you had a fantastic experience at Sonesta ES Suites Fresno. We're elated to know that our location provided you with numerous nearby activities to enjoy. Thank you for sharing this positive review, and we hope to welcome you back in the future!

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Stephanie, thank you so much for your top-tier rating of Sonesta ES Suites Fresno on Expedia. We're delighted you had a fantastic stay and we look forward to hosting you again in the future, ensuring top-notch service each time.

10/10 Excellent

Joanette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an all around pleasant stay and nice breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 avr. 2024
Joanette, thank you for taking the time to share your thoughts. We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Fresno and found our breakfast to your liking. We aim to provide a pleasing experience for all our guests and your feedback is heartening. We look forward to making your future stays just as enjoyable.

10/10 Excellent

Alma

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best hotel in Fresno
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Alma, it's fantastic to hear that you consider Sonesta ES Suites Fresno as the best hotel in the city! We're delighted to learn that your stay with us left a positive impression on you. Your wonderful feedback is greatly appreciated. We can't wait to welcome you back for another superior experience.

10/10 Excellent

Camila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a pleasant stay!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Camila, it's fantastic to hear you had a pleasant stay at Sonesta ES Suites Fresno. Thank you for taking the time to leave a review and we hope to welcome you back in the future. Safe travels.

10/10 Excellent

Nieves

Easy access to dinning around the area and hwys.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Nieves, thank you for sharing your wonderful experience at Sonesta ES Suites Fresno. It's great to know that the convenient location with easy access to dining options and highways enhanced your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Jonghee

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fully equipped kitchen is very helpful.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Jonghee, it's fantastic to hear that you found the well-appointed kitchen at Sonesta ES Suites Fresno to be beneficial. We always strive to provide the comforts of home during your stay. Thank you for choosing us and sharing your pleasant experience.

10/10 Excellent

Johan

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Very clean and staff is friendly. The only thing I didn’t like was the pillows. I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Johan, thank you for sharing your experience at Sonesta ES Suites Fresno. We're thrilled you appreciated our cleanliness and the warmth displayed by our team members. We take note of your feedback about the pillows to ensure a more comfortable stay next time. It's great to hear you would choose us again, and we eagerly anticipate your return visit.

10/10 Excellent

Jose, Bakersfield

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best stays i have stayed. Will defenetly be back and highly recomend
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Jose, thank you for choosing Sonesta ES Suites Fresno and for sharing your positive experience. It's uplifting to know you enjoyed your stay and your recommendation means a lot to us. We eagerly anticipate your return for another exceptional experience.

8/10 Bien

Alexandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and quiet. Lovely staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Alexandra, it's heartening to know that you found Sonesta ES Suites Fresno to be comfortable and tranquil. We're very pleased you enjoyed interacting with our dedicated team members. Your kind comments are deeply appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

SANHTI

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
Sanhti, it's rewarding to read that you appreciated the tranquil atmosphere at Sonesta ES Suites Fresno. We hope to serve you again soon for another peaceful stay.

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet location and spacious room with mini kitchen reasonably priced. 5 STAR
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Francisco, it's delightful to know that you appreciated the tranquil surroundings and spacious accommodations at Sonesta ES Suites Fresno equipped with a mini kitchen. We're thrilled that we could offer great value for your stay. We sincerely hope to have the pleasure of welcoming you back soon.

4/10 Médiocre

Cher

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was charged a $250 “incidental” fee for my stay. When I inquired at the front desk they explained “this is company policy.” But I asked what is this for? She explained incidentals is a damage deposit!! This information is not shared on Expedia or Sonesta’s website!!! I was appalled. I usually stay at a Hilton and will do so in the future. This location is a high crime area. The property was noisy. Keycards would not work. Breakfast offerings were awful. I would not have stayed here if others would shared this information.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Cher, thank you for taking the time to share your experience. We understand your concerns about unexpected charges and the quality of your stay. Our policies typically attempt to be transparent regarding any such fees. Regarding your remarks about the location and noise level, your comfort and safety are our primary concerns and we're constantly striving to improve. We regret to hear your dissatisfaction with the breakfast selection and room keycards. Please rest assured that your feedback will be reviewed seriously with the team and we're committed to improving our services. We hope to have an opportunity to better your experience in the future.

8/10 Bien

Renee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I kept having problems with my card key for room 328.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Renee, it's regrettable to hear you experienced some inconveniences with your room key. We assure you measures are continually being taken to ensure our key card system is reliable and efficient for all guests. Your feedback is valuable and will definitely be taken into consideration as we aim to improve. We truly appreciate your patience and understanding during this matter at Sonesta ES Suites Fresno.

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice sized pool and spa. Breakfast was a good variety.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Joel, thank you for sharing your experience at Sonesta ES Suites Fresno. We're pleased to know you enjoyed our expansive pool area and loved the breakfast variety. We look forward to welcoming you back in the future.

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Out of the way. Staff is very accommodating.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Renee, it's delightful to hear how much you appreciated the accommodating nature of our team members here at Sonesta ES Suites Fresno. We believe our location is an oasis from everyday hustle and bustle. We hope to welcome you back again soon.

8/10 Bien

david

Clean and safe enough. No problems.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
David, we're pleased to hear you found the Sonesta ES Suites Fresno to be clean and safe. Our objective is to deliver a seamless stay, and we're glad we were able to meet your expectations. We value your positive review and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Oliva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Espectacular
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Oliva, gracias por compartir tu experiencia en Sonesta ES Suites Fresno. Estamos encantados de que su visita haya sido espectacular. Estamos ansiosos por darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Donna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk clerks were very polite and provided excellent customer service.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Donna, thank you for sharing your exceptional experience at Sonesta ES Suites Fresno. We're thrilled to hear our front desk colleagues provided superb customer service and made your stay memorable. We look forward to having you with us again soon.

8/10 Bien

DAVID, citrus heights

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Thank you for the 4-star rating, David!It's great your time at Sonesta ES Suites Fresno was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Bien

ANDREA, Rocklin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Was told upon check in that “internet is broken, they are working on it” One bedroom suite: -basic TV was not working -Not enough blankets pillows for pull out sofa -staff “misplaced” a bag that had been left in room- we had rushed back asap at checkout to retrieve it but it was not where I left it in the kitchen, front desk made no real attempt to help find it, maid sent me to front desk, received a phone call after 7pm that it had been “found”, we had already driven the 4.5 hours home requested the item be mailed to us.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Andrea, thank you for sharing your experience at the Sonesta ES Suites Fresno. We're sorry to hear you've encountered a few issues during your stay. It is unfortunate that you had difficulties with the digital amenities in your suite and the missed opportunities to provide a comfortable sofa setup. Moreover, we regret the confusion regarding your bag left behind. We take guest property very seriously and are glad we were able to locate it. Our team members have taken note of your points and will work on improving the mentioned areas. We look forward to welcoming you back for an improved experience.

10/10 Excellent

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good for the price. I got a whole suite for the same price as a single room at other hotels, and the quality was just fine. Breakfast leaves a little to be desired, but the place is clean and comfy.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Benjamin, thank you for choosing the Sonesta ES Suites Fresno. We're glad to hear that you found value in our room options and were pleased with the cleanliness and comfort. Regarding your feedback on breakfast, we're always looking to enhance our offerings and will certainly bear your comments in mind. We're looking forward to welcoming you back in the near future.