Dear Mr. Med,Thank you so much for your kind score.We are very happy to know that your stay was very pleasant and we look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Jaber,Thank you so much for taking the time to give your wonderful review.We are delighted to know that your stay was fantastic.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Avani Frankfurt City Hotel

Dear Mr. Pierre-henri,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff.

Dear Akihiro,I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,

Dear Marcus,Thank you so much for the time to share with us your experience at Avani Frankfurt City Hotel. I am sincerely pleased to see that we could have exceeded your expectations in terms of the breakfast. I forwarded your kind words to my colleagues. I am sure your review will serve as an encouragement to them to keep on providing such a high level of service. I sincerely hope we can welcome you to our hotel soon again! Best regards,

Dear Lisa,Thank you so much for taking the time to write your review. We are very happy to know that your stay was very pleasant and that you enjoyed the VIP breakfast, and the attentive and friendly staff members and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest relations manager

Dear Carmen, Thank you so much for your fantastic review.We are very happy to know that your stay was very pleasant. We look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager

Dear Jeremy James,Thank you so much for taking the time to write your very positive review.We are delighted to know, that your stay was fantastic.We look forward to welcoming you shortly.Kind regards.Marta Leal-Guest Relations

Dear Tim,Thank you for taking the time to write your recent experience at Avani Frankfurt City Hotel.We feel very happy to know that you enjoy our central location and that you found a convenient value the experience at our property.We look forward to welcome you in the near future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Ali, Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We sincerely apologize for the service you received during your recent stay did not meet your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours,

Dear Sarah,I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,

Dear Karsten, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,

Dear Mr. Lior,Thank you so much for your positive review.We are very happy to know that your stay was very pleasant and we look forward to welcoming you back soon.Kind regards,Marta Leal- Guest Relations

Dear Mr. Jason,Thank you for sharing your comments with us regarding your stay. I am sorry that your experience did not meet your full expectations, please allow me to express my sincerest apologies. Please remain assured that we are taking the appropriate measures to prevent similar inconvenience in the future. We hope that you will allow us to better serve you in the near future and to prove to you the real Avani hotel feeling. Kind Regards,

Dear Mrs. Michelle,Thank you for taking the time to write your recent experience at Avani Frankfurt City Hotel. We appreciate very much your advice about our room facilities and the corridors. We feel very happy to know that you like the location and the tasty and varied breakfast.We look forward to welcoming you soon.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Jude Patrick,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We appreciate your positive comments regarding the location, and the friendly and attentive staff of the hotel. It is my real hope that you choose to create more memories with us whenever your travels bring you back to Frankfurt. With kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Jose Manuel,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.Best regrads,

Dear Hideaki,thank you for this full-star review :). and I am happy that you felt comfortable during your time in Frankfurt.Best regards,

Dear Mr. Paul,Thank you very much for taking the time to write your review.We are very happy to know that your stay was very pleasant, especially with the location, and the friendly and attentive staff members.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Sisma, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel shortly. Warm regards,Marta Leal- Guest Relations Manager

Dear Samuel,Thank you so much for your wonderful review!We are more than happy to know that you had a great stay and that you found our staff helpful and the location very convenient.We look forward to welcoming you very soon again.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Atalay,Thank you so much for taking the time to write your positive review. We are very happy to know that you enjoyed the location of the hotel and the transportation options. We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Sehr geehrter Anonymous,herzlichen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen. Es freut uns als Gastgeber, dass Sie in unserem Avani Frankfurt City einen wunderbaren Aufenthalt hatten und unser Haus mit solch positiven Eindrücken verlassen haben.Wir freuen uns schon sehr auf Ihren kommenden Besuch und wünschen Ihnen bis dahin eine gute Zeit. Mit besten Grüßen aus dem Herzen der Stadt

Sehr geehrter Herr Anik,Wir danken Ihnen von ganzem Herzen für dieses wundervolle Geschenk in Form einer kurzen, knackigen und lobenden Beschreibung Ihres Aufenthaltes. Mit freundlichen Gürßen,

Dear Mr. Antonio,Thank you for rewarding us with such wonderful comments, following your recent visit. From the location, to the service and the facilities, it is such a pleasure to hear that you enjoyed your little sojourn in Frankfurt. We hope that we are able to welcome you again soon.best regards,

Dear Edgar Oswaldo Garcia,Thank you very much for your recent stay with us and your positive review. I'm sorry for the inconvenience. Normally you should receive a confirmation from Expedia after the booking with all details if breakfast was included. Best regards,

Sehr geehrter Herr Holger,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben.Wir freuen uns sehr, dass Ihnen die Sauberkeit, die Lage und die Ausstattung des Hotels gefallen haben.Es tut uns leid, dass Sie aufgrund des Karnevals Schwierigkeiten hatten, das Hotel zu erreichen. Wir freuen uns sehr, dass Ihnen der Service unseres Empfangspersonals gefallen hat und hoffen, Sie bald wieder im Avani Frankfurt City Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Marta Leal- Guest Relations Manager

Dear Mr. Mohamed,Thank you so much for taking the time to write your score.We are very happy to know that your stay was pleasant and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations

Dear Mr. Haechang,Thank you so much for your very positive score.We are very happy to know that your stay was pleasant and we look forward to welcome you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Anonymous,Many thanks for your review and comments. Your comments are highly appreciated as we always strive to improve our daily operations. Unfortunately, it can happen when all guests arrive during the rush hour what I could find out is that we had a big group on your arrival day. I hope that you enjoy your stay with us. We are sorry for the inconvenience. Best Regards,

Dear Guest,Thank you for rewarding us with such wonderful comments, following your recent visit. From the location, to the service. It is such a pleasure to hear that you enjoyed your little sojourn in Frankfurt. We hope that we are able to welcome you again soon.

Dear Ruth,Thank you very much for letting us know your thoughts on your most recent stay at the Avani Frankfurt City Hotel. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff.

Dear Mr. Roberto,Thank you for taking the time to share your valuable feedback about your recent stay at the Avani Frankfurt City Hotel. We sincerely apologize that the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about your dissatisfaction with your stay and the Head of all department was informed straight away to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest relations manager

Dear Mr. Marcello,thank you for your review. I kindly want to remind you, that you don't have to use the greenstay option ( where we don't clean a room for the day you want). It's just an option for every guest to help the environment a lot of Hotel chains are using this program but of course just if you agree. We are sorry for the misunderstanding. About the upgrade is never guaranteed if we have a high occupancy in the hotel. Best regards,

Dear Mr. Spencer,Thank you so much for taking the time to write your review.We are more than happy to know that you enjoyed the Avani experience and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Michael,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.

Dear Mr. Hoan,Thank you so much for your wonderful review.We are delighted to know that your stay was very pleasant, especially celebrating this beautiful moment, your birthday with us.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager

Dear Mrs. Ana Caroline,Thank you so much for taking the time to write your wonderful review.We are more than happy to know that your stay was wonderful especially mentioning the restaurant staff, the information provided prior to arrival and the location of the hotel.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Ramiro,Thank you so much for taking the time to write your review.We apologize for the inconvenience you experienced during your stay. We will inform the housekeeping manager. Rest assured that this review will help us to improve our service. We look forward to welcoming you in the near future.Kind regardsMarta Leal- Guest Relations Manager

Dear Susanna,Thank you so much for your amazing score!We are more than happy to know that your stay was very pleasant, especially mentioning the tasty and varied breakfast and the location of the hotel.We look forward to welcoming you to the nearest future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Mieko,Thank you so much for taking the time to write your wonderful review.We are very happy to know that your stay was fantastic, especially mentioning the tasty and varied breakfast.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Howard,Thank you so much for your kind review.We are very happy to know that you had a pleasant stay with us.We look forward to welcoming you at Avani Frankfurt City Hotel in the near future!Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Johannes,Thank you so much for your kind review.We are delighted to know that your stay was very convenient, especially considering the tasty and varied breakfast buffet and the modern and comfortable room as well as the friendly and attentive staff members.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager

Dear Mrs. Cecilia, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel soon. Warm regards,Marta Leal- Guest Relations Manager

Dear Edward,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location. best regards,

Dear Takaaki,Many thanks for your lovely review and your positive comments. Best regards,

Dear Mr. Omar,Thank you so much for taking the time to give your amazing score!We are delighted to know that your stay was fantastic.We look forward to welcome you in the nearest future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mika,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Best regards,

Dear Christina Algozine,What a great comment! Thank you for sharing this review with other Travelers.My team is very proud to read your kind words, which make them feel outstanding and gives the best reward for all their efforts in serving our guests.We are happy to learn, that also our breakfast buffet was to your entire satisfaction.Already looking forward to your next stay with us, we send you our best regards

Dear Mr. Douglas,Thank you so much for taking the time to write your review.We would like to apologize for the inconvenience you might experience during your stay. We will inform our maintenance team and rest assured that this kind of feedback help us to improve our services. In NH Collection Frankfurt City Hotel our biggest priority is guest satisfaction and this time, we fail. We are very sorry for this. We look forward to welcoming you in the near future. Kind regards,Marta Leal- Guest Relations Manager