Avis sur Sofitel Foshan
Sofitel Foshan
3 Hebin Road South, Lecong Town, Shunde District, Foshan, Guangdong
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
24 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en octobre 2018
Réponse de Lydia Li le 25 oct. 2018
Dear Valued Guest,
Bonjour, greeting from Sofitel Foshan!
Thank you for choosing Sofitel Foshan, and we very much appreciate your comments regarding your stay experience.
The quintessence of French Elegant Art combining with Local Ling-nan Culture shows by the modern and luxury decoration, as well as the delicate and elegant ornament in our hotel. In the meantime, we advocate mixing French Elegance into our guest service, and ensuring our guest feel at home with us.
Thank you again for sharing your experience, and we are looking forward to welcoming you back in the near future.
Sincerely,
Lydia Li
Guest Experience Manager
Sofitel Foshan
6/10 Satisfaisant
Hamparsum
Voyage d’affaires
30 avr. 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hamparsum
Séjour de 4 nuits en avril 2024
Réponse de Alice le 30 avr. 2024
Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.We are very sorry for your poor accommodation experience. Your feedback has been shared with the F&B team and FO team, and we will strengthen the training of our staff English proficiency and service skill.Thank you again for your sharing , looking forward to welcoming you soon.Alice ChenGuest Experience Manager
10/10 Excellent
Heneri
15 avr. 2024
Heneri
Séjour de 3 nuits en avril 2024
Réponse de Alice le 7 mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
24 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Great location but NO A/C!!
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Alice le 26 déc. 2023
Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.I'm very sorry for the bad accommodation experience you had. In recent days, the temperature in Foshan has been below ten degrees, and due to the cold weather, the hotel's air conditioning is mainly for heating.I have share this comment with the management team for further actions and meanwhile may I have the honor to welcome you for the next arrival.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Ranjay
Voyage d’affaires
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ranjay
Séjour de 4 nuits en décembre 2023
Réponse de Alice le 26 déc. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
talia
Voyage en groupe
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
talia
Séjour de 3 nuits en novembre 2023
Réponse de Alice le 16 nov. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Wai Lung Thomas
Voyage d’affaires
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wai Lung Thomas
Séjour de 1 nuit en novembre 2023
Réponse de Alice le 14 nov. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
YU-SHAN
Voyage d’affaires
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YU-SHAN
Séjour de 2 nuits en octobre 2023
Réponse de Alice le 13 oct. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 Bien
Joshua
Voyage d’affaires
21 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Joshua
Séjour de 2 nuits en août 2023
Réponse de Alice le 24 août 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 Bien
Gabriel
18 août 2023
Gabriel
Séjour de 3 nuits en août 2023
Réponse de Alice le 13 sept. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Majed, Riyadh
3 août 2023
Les points forts : Équipements
Majed
Séjour de 4 nuits en juillet 2023
Réponse de Alice le 8 août 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
YU-SHAN
23 juil. 2023
YU-SHAN
Séjour de 2 nuits en juillet 2023
Réponse de Alice le 25 juil. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Kely
Voyage d’affaires
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kely
Séjour de 3 nuits en juillet 2023
Réponse de Alice le 19 juil. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice Chen
10/10 Excellent
Vincent Y M
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincent Y M
Séjour de 1 nuit en juin 2023
Réponse de Alice le 4 juil. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Eli
30 avr. 2023
Eli
Séjour de 2 nuits en avril 2023
Réponse de Alice le 10 mai 2023
Dear Eli,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
8/10 Bien
Y L CHRISTINE
Voyage en groupe
13 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Y L CHRISTINE
Séjour de 1 nuit en mars 2023
Réponse de Alice le 9 juin 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
10/10 Excellent
Taryn Nicola
2 janv. 2021
Taryn Nicola
Séjour de 1 nuit en décembre 2020
10/10 Excellent
Voyageur vérifié
Voyage en famille
31 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
舒適
Voyageur vérifié
Séjour de 1 nuit en décembre 2020
10/10 Excellent
Stanley Man Sing
23 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stanley Man Sing
Séjour de 1 nuit en septembre 2020
10/10 Excellent
Ranjay
Voyage d’affaires
18 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ranjay
Séjour de 2 nuits en novembre 2019
10/10 Excellent
Voyageur vérifié
28 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Voyageur vérifié
22 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
10/10 Excellent
tuyet anh
Voyage d’affaires
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tuyet anh
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Colleen
Voyage en famille
28 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A+ Hotel
Colleen
Séjour de 5 nuits en décembre 2019
8/10 Bien
Gautam, Pune, India
Voyage d’affaires, Voyage en couple
9 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gautam
Séjour de 3 nuits en décembre 2019
10/10 Excellent
Rushank
Voyage d’affaires
6 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rushank
Séjour de 3 nuits en décembre 2019
10/10 Excellent
SAU FONG
27 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SAU FONG
Séjour de 1 nuit en novembre 2019
10/10 Excellent
Sultan
25 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sultan
Séjour de 5 nuits en novembre 2019
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
23 nov. 2019
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Thibaud Geffroy le 26 nov. 2019
Dear sir,
Thank you very much for staying with us last week, we have well received information in regards to a possible missing 6000 USD when you checked out.
Following a throughout investigation involving our 360 degrees CCTV cameras as well door locks digitized system allowing us to have clear records of guest or personal alike entering the room, I regret to inform you that we were not able to identify any suspicious occurring during the entire stay.
As a matter of fact both CCTV footage and door lock system show exactly similar information with only his key used to enter the room during the entire period of his stay
Please rest assured that right after receiving your phone call, I have personally ensure with the entire team including our Hotel General Manager, was focusing on identifying possible theft within the hotel, but all evidences and records are not indicating any suspicious attempt to steal anything from the guestroom.
I remain at your entire disposal may you need any additional information or assistance and look very much forward to have the opportunity to welcome you soon in Foshan.
Sincerely yours
Thibaud Geffroy
2/10 Horrible
Gary
Voyage d’affaires, Voyage en couple
3 nov. 2019
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en octobre 2019
Réponse de Thibaud Geffroy le 5 nov. 2019
Dear Gary,
Thank you for choosing to stay with us at Sofitel Foshan and sharing your feedback.
By the time I saw your comment, I have shared with housekeeping and engineering team for further investigation and actions.
I fully understand your upsets, please do accept me sincere apology. In Sofitel, we are committed for a higher level of guest experience, your feedback is very important for us.
I look forward for an opportunity to welcome you in person.
Sincerely
8/10 Bien
Voyageur vérifié
27 oct. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
10/10 Excellent
indra
21 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
indra
Séjour de 6 nuits en octobre 2019
10/10 Excellent
chao wa
30 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chao wa
Séjour de 1 nuit en septembre 2019
8/10 Bien
io chun
22 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
不錯
io chun
Séjour de 2 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
8/10 Bien
maria lourdes
17 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
maria lourdes
Séjour de 3 nuits en septembre 2019
10/10 Excellent
Nicole, Los Angeles, CA
3 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en août 2019
10/10 Excellent
Oksana, Melbourne, Australia
Voyage d’affaires
25 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oksana
Séjour de 4 nuits en août 2019
10/10 Excellent
PUI SHUN
3 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PUI SHUN
Séjour de 1 nuit en juillet 2019
8/10 Bien
Polly
15 juil. 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
希望下次有改善
Polly
Séjour de 1 nuit en juillet 2019
8/10 Bien
Voyageur vérifié
Voyage d’affaires
10 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
2/10 Horrible
Voyageur vérifié
1 juil. 2019
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Voyageur vérifié
Séjour de 1 nuit en juin 2019
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
27 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
8/10 Bien
CHANDNI
22 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHANDNI
Séjour de 5 nuits en juin 2019
10/10 Excellent
Voyageur vérifié
20 juin 2019
Voyageur vérifié
Séjour de 3 nuits en juin 2019
10/10 Excellent
Nad
20 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Sofitel
Nad
Séjour de 1 nuit en juin 2019
10/10 Excellent
GUOQING
17 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GUOQING
Séjour de 3 nuits en juin 2019
10/10 Excellent
Kelly
17 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kelly
Séjour de 1 nuit en juin 2019
6/10 Satisfaisant
Kam Fai
11 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kam Fai
Séjour de 1 nuit en juin 2019
Réponse de Dawn Yu le 13 juin 2019
Dear Kam Fai,
Thank you for choosing to stay with us at Sofitel Foshan.
I am sorry to see that your recent stay did not live up your expectation and to help us define the issue, would you mind telling us more details by writing back.
Thank you so much
Dawn Yu
Guest Experience Manager