Avis sur DoubleTree by Hilton Fort Worth South
DoubleTree by Hilton Fort Worth South
100 Altamesa Blvd East, Fort Worth, TX
Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards
8/10 Bien
Maria
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jerrold
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerrold
Séjour de 3 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 Excellent
James
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regard
10/10 Excellent
Jennifer
Voyage d’affaires, Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 Excellent
Guillermo
Voyage en couple
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guillermo
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
8/10 Bien
Isaac
Voyage d’affaires
20 mai 2024
Les points forts : Propreté et personnel et service
Isaac
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 Excellent
Jan
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jan
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
4/10 Médiocre
Dee Anne
Voyage en famille
16 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dee Anne
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.It is truly regrettable that the amenities promised, such as breakfast, parking, and an arcade, were not available as advertised. We understand how disappointing this must have been and are taking steps to ensure our listings accurately reflect the services we offer.We are also very sorry to hear about the problems with the rooms and the fold-out couch. Your family's safety and comfort are our top priorities, and it is unacceptable that your son was injured due to the condition of the furniture. We have already addressed this with our maintenance team to prevent any future occurrences.We appreciate your feedback about the hallway temperatures and are glad that aspect of your stay was satisfactory. However, we understand that this does not make up for the other negative experiences you had.Please know that we are taking your feedback seriously and will work diligently to improve our services. As a token of our apology, we would like to offer you a complimentary night's stay and breakfast on your next visit. Please contact us directly so we can make the necessary arrangements.We hope to have the opportunity to welcome you back and provide you with the quality experience you deserve.Sincerely,
8/10 Bien
Lexus
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lexus
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business, and we look forward to welcoming you back soon!Sincerely,
10/10 Excellent
Jose
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,
10/10 Excellent
Diana
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,
10/10 Excellent
Mallory
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mallory
Séjour de 1 nuit en avril 2024
Réponse de Hotel General Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,
10/10 Excellent
Laquetta
Voyage en famille
7 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Laquetta
Séjour de 3 nuits en mai 2024
Réponse de Hotel General Manager le 7 mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,
10/10 Excellent
Cristina
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,
10/10 Excellent
Rhonda
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rhonda
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
6/10 Satisfaisant
Paula
Voyage en famille avec de jeunes enfants
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
6/10 Satisfaisant
Santiago
Voyage en famille
2 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Santiago
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
8/10 Bien
Lorraine
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
10/10 Excellent
Samantha
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en avril 2024
Réponse de Hotel General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
6/10 Satisfaisant
Meghan Irene
Voyage en famille
1 mai 2024
Les points forts : Propreté et personnel et service
Meghan Irene
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
10/10 Excellent
Angelina
1 mai 2024
Angelina
Séjour de 4 nuits en avril 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
4/10 Médiocre
Jose
Voyage d’affaires, Voyage en couple
30 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
6/10 Satisfaisant
Rayna
Voyage en famille, Voyage en groupe, Voyage d’affaires
30 avr. 2024
Les points forts : Personnel et service
Rayna
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,I sincerely apologize for the lapse in service described. I appreciate your business and I look forward to welcoming you back soon!Sincerely,
2/10 Horrible
chris
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chris
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 Excellent
Erica
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erica
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 Excellent
Ayla
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayla
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
8/10 Bien
Larry
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
2/10 Horrible
Justin
Voyage en famille
25 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Justin
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I sincerely apologize for the lapse in service. I will share your remark to ensure this issue does not reoccur.Sincerely,
8/10 Bien
Karhondala M, N Las Vegas
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karhondala M
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 Excellent
Martha
23 avr. 2024
Martha
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,
4/10 Médiocre
natalie
Voyage en groupe, Voyage d’affaires
21 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
natalie
Séjour de 3 nuits en avril 2024
Réponse de Mr. Lyons le 24 avr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your input as it helps us continually improve our services.We are sincerely sorry to hear about the issues you encountered during your time with us. Please know that providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations.Your concerns have been thoroughly reviewed by our team, and we have taken immediate steps to address the issues you raised. We have implemented measures to ensure that similar incidents do not occur in the future.It is our sincere hope that despite the challenges you faced, you were still able to find some enjoyment during your stay. However, we understand that this may not have been the case, and for that, we extend our deepest apologies.In an effort to make things right, we would like to offer you [specific compensation or gesture, such as a complimentary stay, a discount on your next visit, or additional amenities during your next stay]. Please let us know how we can further assist you, as your satisfaction is of the utmost importance to us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,
8/10 Bien
Heather
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
8/10 Bien
Cristina
21 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Cristina
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
4/10 Médiocre
Nohemi
Voyage en famille
20 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nohemi
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Valued Guest,Thank you providing your feedback in regards to your recent stay with us. I sincerely apologize for any inconvenience described and I will ensure these issues are addressed with the team. Please feel free to contact a member of the management directly should you have any additional details regarding your stay.Sincerely,
6/10 Satisfaisant
Lucy
Voyage en famille
15 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,
10/10 Excellent
David
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,
10/10 Excellent
Lucas
Voyage en couple
12 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lucas
Séjour de 1 nuit en avril 2024
Réponse de Christina Schwiebert le 14 avr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.
10/10 Excellent
jordan
11 avr. 2024
jordan
Séjour de 1 nuit en avril 2024
Réponse de Christina Schwiebert le 14 avr. 2024
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!
2/10 Horrible
Millenie
9 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Millenie
Réponse de Christina Schwiebert le 10 avr. 2024
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.
4/10 Médiocre
Esther
9 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Esther
Séjour de 5 nuits en avril 2024
Réponse de Mr. Lyons le 11 avr. 2024
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"
10/10 Excellent
Zyriah
Voyage en groupe, Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zyriah
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,
6/10 Satisfaisant
Syler
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Syler
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,
6/10 Satisfaisant
Joanna
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Joanna
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,
10/10 Excellent
Rudy
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rudy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your positive review and I look forward to seeing you again here in Fort Worth, TX!Sincerely,
10/10 Excellent
Ansel
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ansel
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
10/10 Excellent
Arely
Voyage en groupe
5 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Arely
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
10/10 Excellent
Randy
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en avril 2024
Réponse de Hotel General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
10/10 Excellent
Celso
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Celso
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear valued guest,Thank you for your positive review! We appreciate your business and we look forward to your next visit here in Fort Worth, TX!Sincerely,
2/10 Horrible
Jessica
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Christina Schwiebert le 3 avr. 2024
Dear [Recipient],I sincerely apologize for the inconvenience and miscommunication you experienced during your recent stay. It's truly regrettable that your expectations were not met, and I understand how frustrating it must have been to encounter these issues upon arrival.Upon reviewing your concerns, I have I have sent a separate email reflecting what we did to make it right. Your feedback regarding the lack of communication and the discrepancy in the check-in process has been duly noted, and we will take necessary steps to address and rectify these shortcomings internally.Please know that we value your patronage, and it is never our intention to cause dissatisfaction or inconvenience to our guests. Your satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention.If there's anything else we can assist you with or if you have further concerns, please do not hesitate to reach out to us directly. We are committed to ensuring that your future experiences with us exceed your expectations.Once again, please accept our sincerest apologies for the inconvenience you encountered.Warm regards,