Hall

Avis sur DoubleTree by Hilton Fort Worth South

3.5 out of 5
DoubleTree by Hilton Fort Worth South
100 Altamesa Blvd East, Fort Worth, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 112 avis sur 237." "
Note des voyageurs de 8 (Bien), d’après 51 avis sur 237." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 237." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 237." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 237." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Preston

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in a great area and the room was clean.
Séjour de 2 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jerrold

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and comfortable we enjoyed our stay
Séjour de 3 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 Excellent

James

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
N/A
Séjour de 3 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regard

10/10 Excellent

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was absolutely wonderful the room was clean and it was so peaceful I will be back thank you for the hospitality
Séjour de 2 nuits en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 Excellent

Guillermo

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
great, very clean, very good treatment and comfortable rooms
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

8/10 Bien

Isaac

Voyage d’affaires
Les points forts : Propreté et personnel et service
Pretty clean decent hotel.
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 1 nuit en mai 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

4/10 Médiocre

Dee Anne

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our stay was suppose to include breakfast and parking but of course it did not. It also said on here that they had an arcade but it did not. The first room we got did not have a fold out bed; it just had a chair. Then the mattress to the fold out couch in the second room cut our son’s leg. The second mattress they brought was a little better but as we got to looking closer the fold out couch was broken itself. The only thing I did enjoy was the really cold hallways. Never once did I get hot while we stayed there. But we were lied to and it we did get hurt while staying there.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.It is truly regrettable that the amenities promised, such as breakfast, parking, and an arcade, were not available as advertised. We understand how disappointing this must have been and are taking steps to ensure our listings accurately reflect the services we offer.We are also very sorry to hear about the problems with the rooms and the fold-out couch. Your family's safety and comfort are our top priorities, and it is unacceptable that your son was injured due to the condition of the furniture. We have already addressed this with our maintenance team to prevent any future occurrences.We appreciate your feedback about the hallway temperatures and are glad that aspect of your stay was satisfactory. However, we understand that this does not make up for the other negative experiences you had.Please know that we are taking your feedback seriously and will work diligently to improve our services. As a token of our apology, we would like to offer you a complimentary night's stay and breakfast on your next visit. Please contact us directly so we can make the necessary arrangements.We hope to have the opportunity to welcome you back and provide you with the quality experience you deserve.Sincerely,

8/10 Bien

Lexus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business, and we look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exelente en todos los aspectos
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,

10/10 Excellent

Mallory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was lovely. Friendly staff, clean facilities all around, later checkout is nice to have if needed. Was easy to get an Uber to downtown and was only about a 10min drive.
Séjour de 1 nuit en avril 2024
Réponse de Hotel General Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,

10/10 Excellent

Laquetta

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Kalen hospitality was unmatched!
Séjour de 3 nuits en mai 2024
Réponse de Hotel General Manager le 7 mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My first time on this hotel, everything is amazing
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. The room was a little noisy. You could hear outside street noise and hall nouse
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 Satisfaisant

Paula

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room and good beds.
Séjour de 1 nuit en mai 2024
Réponse de Hotel General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 Satisfaisant

Santiago

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Broken door, broken toilet
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,

8/10 Bien

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charged 10.00 to self park
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’d stay again, comfortable
Séjour de 1 nuit en avril 2024
Réponse de Hotel General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

6/10 Satisfaisant

Meghan Irene

Voyage en famille
Les points forts : Propreté et personnel et service
Housekeeping wasn't great, overall hotel was ok, nothing special.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Angelina

Séjour de 4 nuits en avril 2024
Réponse de Mr. Lyons le 21 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,

4/10 Médiocre

Jose

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bathroom had cracks in the ceiling and overall the room did not look very well taken care of
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,

6/10 Satisfaisant

Rayna

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
The rooms are extremely humid. Toilet was clogged, one of the beds, bed sheets had what looked liked mold on them. There was NO noise control in the hallways. The smell of marijuana filled during multiple hours of the day, kids playing and yelling in the halls at late hours of the night. People loitering in front of the entrances and parking lot of hotel. Very uncomfortable stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Valued Guest,I sincerely apologize for the lapse in service described. I appreciate your business and I look forward to welcoming you back soon!Sincerely,

2/10 Horrible

chris

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Do not be fooled, this facility is horrible. Go elsewhere... Please do not be fooled, from the staff to the rooms, all around horrible. Things aren't as they are stated
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Ayla

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at DoubleTree by Hilton Fort Worth South was exceptional, largely due to their attentive and friendly staff. From the moment we arrived, we were warmly welcomed and made to feel right at home. The team went above and beyond to ensure our comfort and satisfaction throughout our stay. Their genuine hospitality truly made our experience memorable. We can't wait to return!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

8/10 Bien

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good pool and hot tub beds were comfortable
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

2/10 Horrible

Justin

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our room was given to another client. Hotel seemed run down. We left hotel for a better one and no refund nor any option for one was given.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I sincerely apologize for the lapse in service. I will share your remark to ensure this issue does not reoccur.Sincerely,

8/10 Bien

Karhondala M, N Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
peaceful and relaxing
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Martha

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,

4/10 Médiocre

natalie

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our bathroom had urine around bottom of toilet seat and the bed sheets were old rough and texture was uncomfortable
Séjour de 3 nuits en avril 2024
Réponse de Mr. Lyons le 24 avr. 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your input as it helps us continually improve our services.We are sincerely sorry to hear about the issues you encountered during your time with us. Please know that providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations.Your concerns have been thoroughly reviewed by our team, and we have taken immediate steps to address the issues you raised. We have implemented measures to ensure that similar incidents do not occur in the future.It is our sincere hope that despite the challenges you faced, you were still able to find some enjoyment during your stay. However, we understand that this may not have been the case, and for that, we extend our deepest apologies.In an effort to make things right, we would like to offer you [specific compensation or gesture, such as a complimentary stay, a discount on your next visit, or additional amenities during your next stay]. Please let us know how we can further assist you, as your satisfaction is of the utmost importance to us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

8/10 Bien

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy and clean, nice beds and good shower pressure
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

8/10 Bien

Cristina

Les points faibles : Infrastructures et conditions de l’hébergement
Not as clean as I expected. Old facility. Will jot stay there again.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

4/10 Médiocre

Nohemi

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Called to get towels we were 4 people and only 2 towels, never answered. Had to call numerous times then was told if & when they got a chance. Had to go get them. Elevators to go up to the room are too far seems like a maze. Homeless outside property. Paid $10 for parking I asked was it for security and they said yes, never saw one. Beds are firm, There was a piece of the ceiling hanging right on top of the shower. I stay at Hiltons this one is by far the worse one. Don't stay here.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Valued Guest,Thank you providing your feedback in regards to your recent stay with us. I sincerely apologize for any inconvenience described and I will ensure these issues are addressed with the team. Please feel free to contact a member of the management directly should you have any additional details regarding your stay.Sincerely,

6/10 Satisfaisant

Lucy

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The lobby and rooms are up to date and clean. Check in process, quick and easy. Nice touch with the free cookies. Once we got to room, we were missing 2 towels and hair dryer was broken, But when I asked for towels, they said they ran out. That’s why a fewer stars.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

Lucas

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I didnt like how my Playstation wassnt connecting to the wifi besides that everything was good and comfy
Séjour de 1 nuit en avril 2024
Réponse de Christina Schwiebert le 14 avr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

jordan

Séjour de 1 nuit en avril 2024
Réponse de Christina Schwiebert le 14 avr. 2024
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!

2/10 Horrible

Millenie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charged my card twice for something we didn’t even pay for. If we needed towels or room clean we Had to ask for housekeeping downstairs. The most frustrating part was getting my card charged twice with no compensation!!!!! Facility had weed smell as well
Réponse de Christina Schwiebert le 10 avr. 2024
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.

4/10 Médiocre

Esther

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property very clean but housekeeping was not good. Had to ask for at the front desk-coffee cups, cream,Kleenex, working hair dryer, towels, and room was not cleaned one day. Very nice hotel but situated away from everything. Had to pay for parking, a new change.
Séjour de 5 nuits en avril 2024
Réponse de Mr. Lyons le 11 avr. 2024
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"

10/10 Excellent

Zyriah

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love staying here. Most definitely will be back.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 Satisfaisant

Syler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 Satisfaisant

Joanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel lobby and reception area is very nice however when you go to your room, you have to pass several dark and outdated hallways just to go to the elevator. The hallway to our room smelled like cigarettes and vape. We requested for our room to be non smoking so I don’t know why the hallway smells like that. The safeway lock on the side of our door was so loose and was barely hanging on the wall. The beds and pillow were not comfortable and the air-condition keeps on turning off and not maintaining the temp we preferred. Overall the room was clean and looks good, the housekeeping staff if very friendly when I asked for towels. Front desk was helpful and the cookies were good too.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

10/10 Excellent

Rudy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your positive review and I look forward to seeing you again here in Fort Worth, TX!Sincerely,

10/10 Excellent

Ansel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a very good stay.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Arely

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
They didn’t sweep our bathroom. There was hair all over it. But other then that felt really good about the hotel and felt safe!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Randy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was best staff ive dealt with in a long time nice clean rooms
Séjour de 2 nuits en avril 2024
Réponse de Hotel General Manager le 7 avr. 2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Celso

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very efficient clan and safe
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear valued guest,Thank you for your positive review! We appreciate your business and we look forward to your next visit here in Fort Worth, TX!Sincerely,

2/10 Horrible

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I called the hotel prior to leaving Georgia to ensure that I can check in at 4:30am. I was told to book another reservation to ensure. That’s what I did and was marked as a no show an lost $117 then was told there was a $75 early check in fee. Staff didn’t communicate anything. And basically was told it was nothing they could do. I even gave them the name of the person that told to do this and their excuse was oh she only works weekends. Such a rip off
Séjour de 2 nuits en mars 2024
Réponse de Christina Schwiebert le 3 avr. 2024
Dear [Recipient],I sincerely apologize for the inconvenience and miscommunication you experienced during your recent stay. It's truly regrettable that your expectations were not met, and I understand how frustrating it must have been to encounter these issues upon arrival.Upon reviewing your concerns, I have I have sent a separate email reflecting what we did to make it right. Your feedback regarding the lack of communication and the discrepancy in the check-in process has been duly noted, and we will take necessary steps to address and rectify these shortcomings internally.Please know that we value your patronage, and it is never our intention to cause dissatisfaction or inconvenience to our guests. Your satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention.If there's anything else we can assist you with or if you have further concerns, please do not hesitate to reach out to us directly. We are committed to ensuring that your future experiences with us exceed your expectations.Once again, please accept our sincerest apologies for the inconvenience you encountered.Warm regards,