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Avis sur Staybridge Suites Fort Lauderdale Airport - West, an IHG Hotel

3 out of 5
Staybridge Suites Fort Lauderdale Airport - West, an IHG Hotel
4901 GRIFFIN ROAD, Hollywood, FL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 701 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1009." "

9,4/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

BENOIT, St-Sauveur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mario le 10 mars 2024
What a wonderful review, thank you! We’re so pleased you had an excellent stay, and we hope to see you again soon!

8/10 Bien

Jocelyne

Voyage en groupe
Très bien belle suite
Séjour de 1 nuit en mars 2024
Réponse de Mario le 9 mars 2024
Thank for the rating!!

8/10 Bien

dany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ca dit tout
Séjour de 7 nuits en février 2024
Réponse de Holly le 5 mars 2024
Thank you!

10/10 Excellent

Lise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était très propre, lit et literie extra comfortable. Climatisation excellente. Petit déjeuner très intéressant compris dans séjour. James de la navette super agréable. navette disposition pour aller au bateau sans frais super
Séjour de 1 nuit en mars 2023

8/10 Bien

Mark, Saint julie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

serge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tres propre, bon service
Séjour de 2 nuits en février 2023

10/10 Excellent

Marie Christine

Voyage en famille
Les points forts : Propreté et personnel et service
J’ai particulièrement aimé la propreté, la qualité du service d’entretien des chambres et la bienveillance du personnel.

10/10 Excellent

Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le plus apprécié: près de l'autoroute 595
Séjour de 1 nuit en novembre 2022

10/10 Excellent

CLAUDIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre , confortable et disponibilité des stationnements
Séjour de 3 nuits en juillet 2022

8/10 Bien

Celine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mini cuisinette appréciée. Personne n’est venue faire le ménage ni changer les serviette durant 3 jours. Le personnel a l’accueil peu accueillant.
Séjour de 8 nuits en février 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien
Les chambres sont spacieuses , très agréable , petit déjeuner inclus copieux
Séjour de 1 nuit en février 2022

6/10 Satisfaisant

Alain

Séjour de 7 nuits en novembre 2021

8/10 Bien

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
StayBridge
Bon séjour, bon emplacement , établissement dans la moyenne haute des appart’hôtels des US
Séjour de 8 nuits en août 2021

8/10 Bien

Lawrence, brooklyn

I found this property to be very well maintained Clean! housekeeping does excellent job keeping the rooms clean
Séjour de 7 nuits en mai 2024

8/10 Bien

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I only had 2 disappointments. My handicap accessible room did not have the walk in shower I thought I requested/wanted/needed and the fact that we were told there was a shuttle to the Hard Rock Casino several times by multiple staff members only to find that it no longer went to the casino when we tried to use it. Other than these 2 things, I loved my room, food and the staff was friendly. Thank you. I look forward to my next stay at one of your hotels. Be Blessed
Séjour de 1 nuit en mai 2024

2/10 Horrible

carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best hotel around
Séjour de 2 nuits en mai 2024

10/10 Excellent

chrissy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed one night as we were in town to see a show at the Hard Rock. This hotel exceeded all of our expectations and we will definitely be back. It was amazing!
Séjour de 1 nuit en mai 2024
Réponse de Latesha le 10 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Taylor

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room and hotel itself was great, but the staff/hotel policy was awful. We stayed 5 days, and never once had our room tidied or received fresh towels. When we asked the front desk about this, they said you had to request your room to be cleaned and no fresh towels would be provided automatically. Signs in the hotel specify that a light tidy would be done daily, but deep cleans had to be requested (fair). That was never done. We also asked for an extra pillow and was told it would be brought up, and it never was. During breakfast, my husband went to grab a cup of juice just before breakfast hours ended, and a staff member cut the machine off mid-use and walked off. I asked for a late (30 minutes) check out and was told I had to sign up to be a member for that to be granted. The room was great and the lady who checked us in was very sweet, but very basic service (not providing clean towels or removing trash bags for 5 days) was missing.
Séjour de 4 nuits en mai 2024
Réponse de Mario le 7 mai 2024
i do apologize for the lack of service you received during your stay, that is not the way of Staybridge Suites and we hope we can make this up too you on your next visit

10/10 Excellent

Chevan

Voyage en groupe, Voyage d’affaires
Good value
Séjour de 7 nuits en avril 2024
Réponse de Mario le 7 mai 2024
Chevan, We're thrilled you enjoyed your stay! Thank you so much!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good sized suites - great varying breakfast every day with plenty of choice. Nice pool - though a little noisy outside due to location near highways and airport.
Séjour de 9 nuits en avril 2024
Réponse de Mario le 7 mai 2024
David, Thank you for your stellar review! We can't wait for your next visit.

8/10 Bien

Yolanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Mario le 7 mai 2024
Yolanda, We appreciate your feedback! Looking forward to your next visit so we can improve that rating.

10/10 Excellent

Ida

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The architecture and greenery were very pleasant, well maintained & clean.
Séjour de 3 nuits en avril 2024
Réponse de Latesha le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phalmon, Nassau

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and i totally enjoyed our stay. 8 out 10
Séjour de 2 nuits en avril 2024
Réponse de Latesha le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle Rene

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place we’ve stayed in a long time! Awesome experience!
Séjour de 2 nuits en janvier 2024
Réponse de Latesha le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived late evening and fast food spots only had drive thru available:)
Séjour de 1 nuit en avril 2024
Réponse de Holly le 30 avr. 2024
Thank you for taking the time to review our hotel Lisa!

8/10 Bien

Adesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location for my visit
Séjour de 4 nuits en avril 2024
Réponse de Holly le 30 avr. 2024
Hi Adesh, Happy to hear our location was centrally located for your visit. Thank you for taking the time to review us. Hope to see you again!

10/10 Excellent

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Latesha le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice sized rooms and comfortable beds
Séjour de 2 nuits en avril 2024
Réponse de Holly le 30 avr. 2024
Thank you so much for your review George!

10/10 Excellent

Patty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Latesha le 30 avr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Arash

Les points faibles : Propreté
Séjour de 2 nuits en février 2024
Réponse de Holly le 30 avr. 2024
Hi Arash, Very sorry you did not enjoy your stay with us. Perhaps next time you could elaborate on what you did not enjoy so we can apply your feedback to improve upon our services in the future.

10/10 Excellent

SHEILA KAY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, comfortable, nice outdoor space and helpful staff were the positive factors. We appreciated the shuttle services offered as we were without our own transportation. It would have been nice to have had shopping and dining within walking distance, but we were able to utilize a restaurant delivery service.
Séjour de 1 nuit en avril 2024
Réponse de Holly le 15 avr. 2024
Thank you for taking the time to review our hotel Sheila! We appreciate your feedback.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mario le 17 avr. 2024
Wow, a perfect score! Thank you for your exceptional review. We're overjoyed to hear about your fantastic experience with us and look forward to your next visit.

10/10 Excellent

Charles

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well thought after: the bed is comfortable, breakfast was well prepared. Social hours is a plus, along with the kitchenette that is well placed!
Séjour de 1 nuit en avril 2024
Réponse de Holly le 15 avr. 2024
Hi Charles, thank you for the review. We are happy to hear you had a comfortable and enjoyable stay!

10/10 Excellent

Sydney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mario le 17 avr. 2024
We’re so grateful for your fantastic feedback! It’s rewarding to know we came close to perfection, and we’ll strive to make your next stay absolutely flawless!!

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a wonderful time, the rooms were great, and the shower, oh my gosh, they were the best !! Water pressure to exceed all.
Séjour de 8 nuits en avril 2024
Réponse de Holly le 15 avr. 2024
Thanks Ann we appreciate the review!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was spot on. Clean, friendly staff, room was great. We will be staying here again for sure.
Séjour de 1 nuit en avril 2024
Réponse de Holly le 15 avr. 2024
Thank you so much James! We hope to see you again.

2/10 Horrible

Sarah

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Before I booked the property, I called to ensure that we would be able to utilize the free shuttle service from the airport to the hotel. They answered promptly and said not to worry if our flight came in late, just to call the hotel and they would send one, just make sure to call after we had all the bags. In reality - the shuttle stops at 10:00pm sharp. I had to improvise - and pay $75 out of pocket for an Uber. We arrived, checked in, there were no luggage carts available. The woman running the desk offered to help us upstairs which was good because the keys she gave us didn't open the door to our room. She went down and re-key them, they still didn't open the door. We were therefore unable to leave the room until we were ready to checkout the next morning meaning we were unable to eat breakfast provided. The two reasons we booked the room - free shuttle and breakfast provided.... turns out we didn't get either. When asked to speak to a manager concerning the misinformation provided about the shuttle and not being provided room keys, the woman at the front desk was affronted and rudely inquired why I would think there would be a manager working on the weekend. There was no resolution to these problems. Although the rooms were very spacious and clean, I would not stay there again due to the issues stated above.
Séjour de 1 nuit en mars 2024
Réponse de Holly le 15 avr. 2024
Hi Sarah. We are very sorry to hear your stay was less then satisfactory. This is not typical of our normal Guest experience and I will speak to the staff regarding the way this situation was handled.

10/10 Excellent

Richard L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free Shuttle to the cruise port but not from port to hotel.
Séjour de 1 nuit en avril 2024
Réponse de Mario le 17 avr. 2024
Thank you for your glowing review! We’re thrilled to hear your stay was almost perfect, and we’re inspired to earn that final star on your next visit.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not enough seating outside. Very close to highway so very noisy. Need more seating in front of hotel, as many are waiting for shuttle.
Séjour de 1 nuit en avril 2024
Réponse de Holly le 15 avr. 2024
Hi Lisa, thank you for your feedback and taking time to review our hotel!

10/10 Excellent

FRANCIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mario le 17 avr. 2024
Thanks for taking the time to leave a review your stay. We’re pleased to learn that it was good, and we’ll strive to earn those additional stars in your next visit!!

10/10 Excellent

Kristy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean, friendly and helpful staff, comfy beds, large shower, great breakfast and happy hour snacks
Séjour de 1 nuit en avril 2024
Réponse de Holly le 15 avr. 2024
Thanks for the great review Kristy! I will share with the staff.

8/10 Bien

Cheryl

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk lady needs to enjoy her job or quit.
Séjour de 1 nuit en mars 2024
Réponse de Holly le 15 avr. 2024
Hi Cheryl, very sorry to hear you did not have a good experience with the front desk staff. We will use your feedback to improve on our services in the future.

10/10 Excellent

Jose Ivan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 1 nuit en mars 2024
Réponse de Mario le 17 avr. 2024
Thanks for your positive review! We're glad your stay was pleasant and are already looking into ways to make your next visit even more enjoyable.

10/10 Excellent

Jeannette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente cerca de puerto de crucero y aeropuerto
Séjour de 1 nuit en mars 2024
Réponse de Mario le 17 avr. 2024
Thank you for the fantastic review! We're thrilled to know you enjoyed your stay with us. Looking forward to your next visit!

10/10 Excellent

Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent.
Séjour de 1 nuit en mars 2024
Réponse de Mario le 17 avr. 2024
Your review is much appreciated! It's great to know we're on the right track, and we’re excited to elevate your next experience with us even further.

2/10 Horrible

Raymond

Booked a year ago along with another property in Port Everglades near cruise port. Paid in full 3 day pre cruise 3 day post cruise. Health issues in August 2023 cancer unable to fly unable to take cruise unable to do much of anything. Delta returned my money for air cruise line returned money for cruise I lost all the money that I pre paid for both theses stays as it was non refundable I will never do thus again. It is my fault. I have chemo till this September. All a very bad experience. Will never pre pay again.
Séjour de 3 nuits en mars 2024
Réponse de Kiki le 31 mars 2024
I'm sorry that you experience these issues due to medical attention. I hope all is well and we see you soon on your next trip.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice and clean. Felt safe in the area and the kids enjoyed playing in the pool. Breakfast was nice and the team was helpful. If I had to give any feedback at all it would be regarding checkin. We came early so I knew there was a possibility the room wouldn’t be ready. No big deal, the kids played in the pool. The person at the desk assured me she’d have a room for me at 3pm. I went back to check in a few minutes after 3:00. Upon asking to check in, I was told there were still no rooms. It’s frustrating to be told one thing and it not happen. Other than that, our stay was great. I would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Kiki le 31 mars 2024
Hello Amanda, thank you for staying with us here at Staybridge Suites Airport-WEST. We are so excited to here that you enjoyed everything about your stay. We hope to see you again soon.

10/10 Excellent

Ricky

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is close to the airport. The room is spacious, furnished with full kitchen and appliances. Hot breakfast is great. The room floors need cleaning. I will stay again.
Séjour de 1 nuit en mars 2024
Réponse de Kiki le 31 mars 2024
Hello Ricky, thank you for staying with us here at Staybridge Suites Airport-WEST. We are so excited to here that you enjoyed everything about your stay. We hope to see you again soon.

6/10 Satisfaisant

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mario le 17 avr. 2024
Thank you for your review. We're glad to hear there were positive aspects to your stay, but also acknowledge there's room for improvement. We hope to better meet your expectations next time.