Avis sur Seminole Hard Rock Hotel and Casino
Seminole Hard Rock Hotel and Casino
1 Seminole Way, Hollywood, FL
Avis
8,2
Très bien
8,8/10
Propreté
8,2/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 19 janv. 2024
Hello Martin!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Marie-Jose
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Jose
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services Manager le 13 oct. 2023
Hello Marie-Jose!We appreciate the positive feedback and thank you for submitting a review! At Seminole Hard Rock Hollywood we strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Real
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Real
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services Manager le 12 oct. 2023
Hello Real!Thank you for your feedback! It's great to hear that you enjoyed your stay and thank you for choosing Seminole Hard Rock Hollywood as your vacation destination! Be sure to treat yourself to a massage or spa service at our new Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Rosana
Voyage en couple
21 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosana
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services Manager le 22 sept. 2023
Hello Rosana!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is an amazing place! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe's 24-Karat Gold Leaf Steak Burger, is a favorite with many of our guests! We look forward to welcoming you back again soon!
4/10 Médiocre
Karine
11 sept. 2023
Karine
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manager le 2 oct. 2023
Hello Karine,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Martin
18 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martin
Séjour de 1 nuit en décembre 2022
Réponse de Guest Services Team le 16 févr. 2023
Hello Martin,Thank you for submitting a review. We're happy to hear that you enjoyed your stay. We were concerned to read of your disappointment with the location of your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. We hope you will consider joining us again soon!
10/10 Excellent
Stéphane
15 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stéphane
10/10 Excellent
christophe
14 déc. 2022
christophe
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
Isabelle
Voyage en famille
26 janv. 2022
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Isabelle
Séjour de 1 nuit en janvier 2022
10/10 Excellent
Tania
Voyage en couple
1 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tania
Séjour de 5 nuits en novembre 2021
4/10 Médiocre
Mylene
13 sept. 2021
Mylene
Séjour de 5 nuits en septembre 2021
2/10 Horrible
Jocelyn, Foster City
24 mai 2024
Jocelyn
Séjour de 5 nuits en mai 2024
Réponse de Guest Services Team le 27 mai 2024
Hello Jocelyn,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Lada
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lada
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 22 mai 2024
Hello Lada!Thank you for the five star rating! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
8/10 Bien
Richard
Voyage en groupe
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Guest Services Team le 15 mai 2024
Hello Richard,We appreciate your observations and concerns. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.
10/10 Excellent
Wallace
Voyage en couple
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Wallace
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 15 mai 2024
Hello Wallace!Thank you for the positive feedback! We're happy to hear that you had an excellent time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Melinda
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melinda
Séjour de 1 nuit en mai 2024
Réponse de Guest Services Team le 9 mai 2024
Hello Melinda!Thank you for sharing the positive feedback from your recent experience! We're thrilled to hear that Seminole Hard Rock Hollywood never disappoints! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Steve
8 mai 2024
Steve
Séjour de 1 nuit en avril 2024
4/10 Médiocre
ray
2 mai 2024
Les points faibles : Personnel et service
ray
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 3 mai 2024
Hello Ray,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Michael, Melbourne
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 30 avr. 2024
Hello Michael,Thank you for the review. We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood. Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Jorge, Miami
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jorge
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Team le 2 mai 2024
Hello Jorge!Thank you for the thoughtful review and positive feedback! We're happy to hear that you enjoyed your time with us, and thank you for choosing Seminole Hard Rock Hollywood as your celebration destination! Our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Weylon
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Weylon
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Team le 26 avr. 2024
Hello Weylon!Thank you for the great review! At Seminole Hard Rock Hollywood we strive to ensure that our guests have Good. Clean. Fun! It sounds like we hit our mark! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
4/10 Médiocre
Alissa
25 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Alissa
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 26 avr. 2024
Hello Alissa,We thank you for submitting a review and value your feedback. We are sorry to hear that you were disappointed with the quality of your meals during your recent visit. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
8/10 Bien
Lisa
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 25 avr. 2024
Hello Lisa!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
8/10 Bien
Tim, Maineville
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 25 avr. 2024
Hello Tim!Thank you for taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Reynel
Voyage en famille
22 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Reynel
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 23 avr. 2024
Hello Reynel!Your positive feedback is greatly appreciated! We're happy to hear that you had an amazing experience at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Michael
21 avr. 2024
Michael
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 13 mai 2024
Hello Michael!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Darryl
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darryl
Séjour de 3 nuits en mars 2024
Réponse de Guest Services Team le 23 avr. 2024
Hello Darryl!Thank you for the positive feedback! We're thrilled to hear that you had such a relaxing stay with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Patrick
18 avr. 2024
Patrick
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 23 avr. 2024
Hello Patrick!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
8/10 Bien
Deveda
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deveda
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Deveda,Thank you for the constructive feedback. We're happy to hear that you had an overall enjoyable stay however, you did express your concerns regarding the condition of your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 Excellent
Alla, Brooklyn
14 avr. 2024
Alla
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 6 mai 2024
Hello Alla!We appreciate you taking the time to submit a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Marco
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Marco!Thank you for the positive feedback! We're happy to hear that you had a good time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
Deanna
13 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Deanna
Séjour de 3 nuits en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Deanna!Thank you for the positive feedback and kind compliments! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
8/10 Bien
Alexandre
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexandre
Séjour de 3 nuits en mars 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Alexandre!Thank you for the review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
4/10 Médiocre
Yelena
11 avr. 2024
Yelena
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Yelena,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
8/10 Bien
janet
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
janet
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Janet,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.
8/10 Bien
Kristin Leeanne
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin Leeanne
Séjour de 4 nuits en avril 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Kristin Leeanne!Thank you for submitting a review! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Katia
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katia
Séjour de 2 nuits en avril 2024
Réponse de Guest Services Team le 8 avr. 2024
Hello Katia!Your positive feedback is greatly appreciated! We're thrilled to hear that you had such a wonderful stay with us at Seminole Hard Rock Hollywood! We take pride in offering a clean environment with Team Members who provide amplified service for our guests! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Donnovon
3 avr. 2024
Donnovon
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 25 avr. 2024
Hello Donnovon!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 Excellent
gustavo
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gustavo
Séjour de 4 nuits en mars 2024
Réponse de Guest Services Team le 2 avr. 2024
Hello Gustavo!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is an excellent place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
2/10 Horrible
Kelwyn
Voyage en famille avec de jeunes enfants, Voyage en famille
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelwyn
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 2 avr. 2024
Hello Kelwyn,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
8/10 Bien
Brian
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 1 avr. 2024
Hello Brian!Thank you for the positive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
Stanley
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stanley
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 1 avr. 2024
Hello Stanley!Thank you for your feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 Excellent
Gustavo
22 mars 2024
Gustavo
Séjour de 2 nuits en mars 2024
Réponse de Guest Services Team le 16 avr. 2024
Hello Gustavo!We appreciate you taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
2/10 Horrible
Peter
22 mars 2024
Les points faibles : Personnel et service
Peter
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 26 mars 2024
Hello Peter,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
6/10 Satisfaisant
Cynthia
Voyage en famille
21 mars 2024
Les points forts : Propreté et équipements
Cynthia
Séjour de 2 nuits en janvier 2024
Réponse de Guest Services Team le 22 mars 2024
Hello Cynthia,We thank you for submitting a review and value your feedback. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.
8/10 Bien
james
Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
james
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 22 mars 2024
Hello James!Thank you for the five star rating! We're delighted to hear that you enjoyed your dining experience at Council Oak Steaks & Seafood! Our goal is always to provide amplified service and it sounds like we hit our mark! If you haven't already, be sure to try our Chocolate Soufflé it's a favorite with many of our guests! We look forward to welcoming you back again soon!
2/10 Horrible
Joanne
Voyage en famille
20 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Réponse de Guest Services Team le 22 mars 2024
Hello Joanne,Thank you for taking the time to submit a review. We want to take this opportunity to express our sincerest apologies for the disappointment you encountered during your trip. More specifically, we were concerned to read of your disappointment with your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.
10/10 Excellent
Frank
20 mars 2024
Frank
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 22 mars 2024
Hello Frank!Thank you for taking the time to submit a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
8/10 Bien
Dane
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dane
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 19 mars 2024
Hello Dane!Thank you for sharing the positive feedback from your recent experience! We're happy to hear that you feel Seminole Hard Rock Hollywood is a great place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 Excellent
James
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Team le 19 mars 2024
Hello James!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!