Avis sur Pelican Grand Beach Resort - A Noble House Resort
Pelican Grand Beach Resort - A Noble House Resort
2000 North Ocean Blvd, Fort Lauderdale, FL
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
17 févr. 2024
Séjour de 4 nuits en janvier 2024
Réponse de TJ Pierri - General Manager le 19 févr. 2024
Dear Dany Drolet,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort, specifically regarding the Valet Pricing. Your feedback is very important and valuable to us. Hope we see you again soon.Kind regards,TJ PierriGeneral Manager
8/10 Bien
Carole
Voyage en groupe
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carole
Séjour de 2 nuits en février 2024
Réponse de TJ Pierri - General Manager le 19 févr. 2024
Dear Carole,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Julie
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en janvier 2024
Réponse de TJ Pierri - General Manager le 30 janv. 2024
Dear Julie,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
David
8 déc. 2023
Les points forts : Personnel et service
David
Séjour de 2 nuits en décembre 2023
8/10 Bien
Mélanie
4 juin 2023
Mélanie
Séjour de 5 nuits en mai 2023
Réponse de TJ Pierri - General Manager le 25 juil. 2023
Dear Mélanie,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Nicolas
Voyage en famille
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicolas
Séjour de 1 nuit en mai 2023
Réponse de TJ Pierri - General Manager le 8 mai 2023
Dear Nicolas,Thank you for the wonderful review. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well! Kind regards,TJ PierriGeneral Manager
8/10 Bien
Suzanne
2 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice large room
Suzanne
Séjour de 1 nuit en mars 2023
Réponse de TJ Pierri - General Manager le 8 avr. 2023
Dear Suzanne,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Anouk
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anouk
6/10 Satisfaisant
Julie
Voyage en famille avec de jeunes enfants, Voyage en famille
2 août 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Julie
Séjour de 3 nuits en juillet 2022
Réponse de TJ Pierri - General Manager le 7 août 2022
Thank you Julie for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon.
10/10 Excellent
Eric
19 oct. 2021
Eric
Séjour de 2 nuits en octobre 2021
2/10 Horrible
Raymond
Voyage en famille
2 janv. 2020
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
mediocre
Raymond
Séjour de 2 nuits en décembre 2019
Réponse de Anelia Gogovska le 20 janv. 2020
Thank you for your feedback, we are so sorry to know that your experience did not meet expectations. We take your comments seriously and will address your concerns with our staff.
10/10 Excellent
Voyageur vérifié
Voyage en couple
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de TM le 25 déc. 2019
Thank you for your feedback, we are so glad you enjoyed your stay with us. We appreciate your comments and we hope to welcome you back soon!
10/10 Excellent
Noel
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noel
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Sarah
Voyage en groupe, Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en avril 2024
10/10 Excellent
Susan
26 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Susan
Séjour de 5 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 26 avr. 2024
Dear Susan,It sounds like you had a wonderful family vacation at the Pelican Grand Beach Resort! Family-friendly properties are essential for creating memorable experiences together, and it's fantastic to hear that this resort met your expectations. Whether it was the amenities, the activities, or the overall atmosphere, it's clear that you and your family enjoyed your time there. Thank you for sharing your positive experience, and we hope to welcome you all back for another fantastic getaway in the future!Kind regards,TJ Pierri
8/10 Bien
Vianey Karina Garcia
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Vianey Karina Garcia
Séjour de 5 nuits en avril 2024
10/10 Excellent
Daniela
Voyage en famille, Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela
Séjour de 2 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 23 avr. 2024
Dear Daniela,It's fantastic to hear that you've consistently enjoyed your stays at the Pelican Grand Beach Resort! Returning multiple times is a testament to the quality of your experiences there. Whether it's the stunning location, the attentive service, or the overall atmosphere, it's clear that the resort holds a special place in your heart. Thank you for sharing your positive feedback, and we look forward to welcoming you back for many more memorable stays in the future!Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
Jordan Grant, bernardston
Voyage en famille
21 avr. 2024
Les points faibles : Personnel et service
Jordan Grant
Séjour de 3 nuits en avril 2024
10/10 Excellent
Jackie
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackie
Séjour de 3 nuits en avril 2024
8/10 Bien
Amaya
Voyage en groupe, Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Amaya
Séjour de 3 nuits en avril 2024
8/10 Bien
Claudia, Deer Park
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 2 nuits en avril 2024
10/10 Excellent
Donna
17 avr. 2024
Donna
Séjour de 4 nuits en avril 2024
10/10 Excellent
Cindy
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 5 nuits en avril 2024
8/10 Bien
Amalia
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amalia
Séjour de 1 nuit en avril 2024
Réponse de TJ Pierri - General Manager le 15 avr. 2024
Dear Amalia,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
10/10 Excellent
JENEDITH
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JENEDITH
Séjour de 1 nuit en avril 2024
Réponse de TJ Pierri - General Manager le 15 avr. 2024
Dear JENEDITH,I'm thrilled to hear that you had an amazing experience at the resort! It sounds like you enjoyed the beauty and found the accommodations to be just what you needed. If there's anything specific that stood out to you or any other feedback you'd like to share, feel free to let me know. We'd love to hear more about your stay!Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en avril 2024
Réponse de TJ Pierri - General Manager le 13 avr. 2024
Dear Rachel,Thank you for your positive feedback! We're delighted to hear that you enjoyed our lovely pools, beachfront location, and the excellent customer service provided by our team. We strive to create a memorable experience for all our guests, and we're glad to know that you had a pleasant stay with us. If you ever find yourself in the area again, we would be thrilled to welcome you back for another wonderful experience.Kind regards,TJ PierriGeneral Manager
8/10 Bien
Daniel
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
8/10 Bien
john
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 3 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 10 avr. 2024
Dear john,Thank you for your detailed feedback! We're delighted to hear that you enjoyed our beautiful location and found our staff friendly. We appreciate your comments about the onsite restaurant and the facilities, including the pool and lazy river. Your feedback about the resort fees and pricing will be taken into consideration as we continually strive to enhance our offerings and value for our guests. We hope to have the opportunity to welcome you back in the future, and if there's anything specific we can assist you with, please feel free to reach out.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Anwar
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anwar
Séjour de 2 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 10 avr. 2024
Dear Anwar,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
8/10 Bien
Whitney
8 avr. 2024
Whitney
Séjour de 1 nuit en avril 2024
10/10 Excellent
Tatsiana
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tatsiana
Séjour de 3 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 10 avr. 2024
Dear Tatsiana,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay and we appreciate your generous comments about our well-appointed amenities as well as our convenient location and dedicated team. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
8/10 Bien
Lyn
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lyn
Séjour de 2 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 8 avr. 2024
Dear Lyn,Thank you for taking the time to share feedback regarding your recent visit to the Pelican Grand Beach Resort. Your feedback is very important and valuable to us. Hope we see you again soon. Kind regards,TJ PierriGeneral Manager
2/10 Horrible
Rami
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rami
Séjour de 2 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 10 avr. 2024
Dear Rami,Thank you for taking the time to complete an online review. I was disappointed to see you did not have a favorable experience. I would love the opportunity to speak with you personally to hear more details of your experience. This will allow me to address them, as well as ensure this does not happen again in the future. If you would leave me an email address or phone number, I would be happy to reach out and connect. Also, you can reach out to me directly at the resort. Thank you in advance for your time, and I hope to hear from you. Kind regards,TJ PierriGeneral Manager
10/10 Excellent
GREG
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GREG
Séjour de 2 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 8 avr. 2024
Dear GREG,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Kelly
7 avr. 2024
Les points forts : Propreté et personnel et service
Kelly
Séjour de 5 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 8 avr. 2024
Dear Kelly,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
Adrienne
Voyage en groupe
6 avr. 2024
Les points forts : Équipements
Adrienne
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Karly
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Karly
Séjour de 2 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Karly,I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Providing excellent service and ensuring our guests feel welcome and valued are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations.Your feedback is incredibly important to us, and I want to assure you that we take it very seriously. I will personally investigate the issues you've raised with our staff and service levels to address any shortcomings and make necessary improvements.We sincerely apologize for any inconvenience or frustration you experienced, and we hope you'll consider giving us another chance to provide you with the exceptional experience we strive to deliver to all our guests. If you decide to return, please don't hesitate to reach out to us directly so that we can ensure your stay exceeds your expectations.Thank you for bringing these concerns to our attention, and we appreciate your feedback as it helps us to continuously improve our services.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Veronica, Malta
Voyage en famille avec de jeunes enfants
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Veronica
Séjour de 3 nuits en avril 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Veronica,Thank you so much for your glowing review of your stay at Pelican Grand Resort in Fort Lauderdale! We're thrilled to hear that you thoroughly enjoyed your time with us and that our staff provided exceptional friendliness and professionalism from the moment of your arrival.It's wonderful to know that you were pleased with your early check-in experience and that your room exceeded expectations with its stunning oceanfront view. We're also delighted that you found our hotel to be clean and that you enjoyed the superb dining experience at our restaurant.We're particularly pleased to hear about your positive experience with Adam, a member of our beach staff. Providing outstanding service and kindness to our guests is what we strive for, and we're glad Adam made a memorable impact on your stay.Thank you for recognizing our team's efforts in facilitating a truly memorable vacation experience for you. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
Timothy
Voyage en couple
3 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Timothy
Séjour de 3 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Timothy,Thank you for taking the time to complete an online review. I was disappointed to see you did not have a favorable experience. I would love the opportunity to speak with you personally to hear more details of your experience. This will allow me to address them, as well as ensure this does not happen again in the future. If you would leave me an email address or phone number, I would be happy to reach out and connect. Thank you in advance for your time, and I hope to hear from you. Kind regards,TJ PierriGeneral Manager
8/10 Bien
Victoria
Voyage en groupe
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 2 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Victoria,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you found our property to be great and that our check-in staff made your trip even better.However, we apologize for the inconvenience you experienced with the electrical plugs not working and the lights turning on in the middle of the night. Providing a comfortable and seamless stay for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.We will address the issues you mentioned with our maintenance team to ensure that they are promptly resolved and do not recur in the future. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Diana
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en mars 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Diana,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay and we appreciate your generous comments about our well-appointed amenities as well as our convenient location and dedicated team. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants
1 avr. 2024
Michael
Séjour de 3 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 6 avr. 2024
Dear Michael,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.It's fantastic to know that you found our staff to be great and enjoyed the delicious food. We're also glad you were pleased with your room and the view it offered.We take pride in providing a welcoming environment for families, and we're delighted that you found our resort suitable for kids as well.Thank you for your recommendation! We truly appreciate it and hope to welcome you back again soon for another enjoyable stay.Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
Anne
28 mars 2024
Anne
Séjour de 4 nuits en mars 2024
10/10 Excellent
Anne
28 mars 2024
Anne
Séjour de 4 nuits en mars 2024
10/10 Excellent
Kelly
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 5 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 29 mars 2024
Dear Kelly,Thank you for sharing your wonderful experience at Pelican Grand Beach Resort! We're delighted to hear that you enjoyed the excellent food, oceanfront suite room, and the beautiful beach area with a nice pool.We appreciate your feedback regarding the availability of pool chairs and the tip about bringing cash for tipping staff members. Ensuring our guests have a seamless and enjoyable experience is important to us, and we'll take your suggestions into consideration to enhance our services.We're thrilled that you had a great experience overall and that you're planning to return. We look forward to welcoming you back for another fantastic stay at Pelican Grand Beach Resort!Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Janaye
26 mars 2024
Janaye
Séjour de 1 nuit en mars 2024
Réponse de TJ Pierri - General Manager le 16 avr. 2024
Dear Janaye,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
10/10 Excellent
Ashley, GREENACRES
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en mars 2024
10/10 Excellent
Sophia
Voyage en famille
23 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sophia
Séjour de 3 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 25 mars 2024
Dear Sophia,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay and we appreciate your generous comments about our well-appointed amenities as well as our convenient location and dedicated team. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
4/10 Médiocre
Joseph
23 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de TJ Pierri - General Manager le 25 mars 2024
Dear Joseph,Thank you for taking the time to complete an online review. I was disappointed to see you did not have a favorable experience. I would love the opportunity to speak with you personally to hear more details of your experience. This will allow me to address them, as well as ensure this does not happen again in the future. If you would leave me an email address or phone number, I would be happy to reach out and connect. Thank you in advance for your time, and I hope to hear from you. Kind regards,TJ PierriGeneral Manager
6/10 Satisfaisant
Angie
Voyage en famille
23 mars 2024
Les points forts : Personnel et service
Angie
Séjour de 2 nuits en mars 2024
Réponse de TJ Pierri - General Manager le 25 mars 2024
Dear Angie,Thank you for sharing your feedback with us. We appreciate your input regarding the updates to our resort. Your satisfaction is important to us, and we take your comments seriously. We continually strive to enhance our facilities and amenities to ensure our guests have a comfortable and enjoyable stay. We will certainly take your suggestions into consideration as we plan for future updates and improvements. If there's anything else you would like to share or if you have any specific areas you believe need attention, please feel free to let us know. We value your perspective and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.Kind regards,TJ PierriGeneral Manager