Dear Ms. Francois, Thank you for the review of your stay at Hyde Resort & Residences. We appreciate you pointing out our convenient location. We are happy you enjoyed your time with us, and we look forward to welcoming you again soon.Best Regards, Anke GraichenGeneral Manager

Dear Pascal, Thank you for being our guest and for sharing your feedback. We are genuinely sorry for not meeting your expectations and the level of service you received from our associates. We can assure you that this is not indicative of our service culture, one that is based only on the highest quality standards. Your comments have been shared appropriately and will be addressed. We have also taken additional note of your comments as this helps us improve going forward. We are grateful for your patience and hope to have another opportunity to provide you with the outstanding hospitality you should have received during this visit.Best Regards, Anke GraichenGeneral Manager

Hi Robert, Thank you so much for sharing your review with us. While we are disappointed to hear that your stay experience did not meet the experience our guests have come to expect, we appreciate your feedback and can assure you that it will be shared with our team. Kind Regards.

Jean-Pierre, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyde Resort & Residences, and we look forward to welcoming you back soon. Sincerely, General Manager

Dear Robert, We are glad that you loved our location and that you were pleased with the beautiful view from your room. That being said, please accept our sincere apologies for the cleanliness issues you encountered in your room and on the balcony. We have discussed your comments with our housekeeping department to make sure that this does not happen again. We are also sorry for issues with our elevators being slow at times during your stay. Our engineering team is checking that the elevators are functioning properly, however, during our busiest times when many guests and families are visiting our resort the elevators can become overburdened. Your valuable comments are all appreciated and we hope that you will come back again soon for the seamless experience you deserve. Thanks again. Sincerely, General Manager

Dear Valued Guest, Thank you for taking the time to leave your review. We never want our guests to leave unhappy, and we sincerely apologize for your disappointing stay. Our team strives to provide impeccable service and timely responses to our guests' needs, and we regret that we let you down. We hope you will give us another chance to demonstrate the exceptional service you deserve. Sincerely, General Manager

We are delighted you had a great stay at Hyde Resort & Residences. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Victor Carmona, General Manager

Linda, we are delighted you had an outstanding stay at Hyde Resort & Residences and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Victor Carmona, General Manager

Dear Guest, Thank you for choosing our hotel where we have more of everything you love. We strive to provide outstanding service and hospitality to every guest, yet it seems we fell short this time. This is not typical, as we specialize in flawless service, and we hope you will see it as an isolated incident. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Victor Carmona General Manager

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at the Hyde Resort & Residences look forward to having you stay with us again. Sincerely, Victor Carmona, General Manager

Pascal, thank you for being our guest at the Hyde Resort & Residences. We are sorry for not meeting your expectations with our location. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, Victor Carmona, General Manager

Bernard, thank you for choosing to stay at the Hyde Resort & Residences. It’s good to know that you loved our beautiful accommodations along with exceptional views. However, we’re sorry for the inconvenience you experienced during your stay. It was our pleasure hosting you, and we hope to see you again soon! Sincerely, Victor Carmona, General Manager

Thank you for staying with us at the Hyde Resort & Residences. We’re glad to read you were pleased with the service you received from our staff, but we’re sorry for the delays you experienced due to the elevators. On behalf of everyone here, we invite you to stay with us again the next time you visit Hollywood Beach. Sincerely, Victor Carmona, General Manager

Mario, we appreciate you sharing your kind rating of Hyde Resort & Residences. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to our area. Victor Carmona, General Manager

Dear Nija, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyde Resort & Residences. We look forward to your return and wish you all the best with your future travels.Best Regards, Anke Graichen,General Manager

Dear Luis, Thank you for sharing your review. We want to extend our apologies for not being able to provide you with a room and for the financial concern you encountered. We completely understand your frustration and the inconvenience this caused you. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, Anke Graichen,General Manager

Dear Josh, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations and for the issues you encountered with your room key and our service. We strive to provide wonderful hospitality and a seamless experience to all of our guests; therefore, we truly regret that this was not your experience. We understand your frustration and the inconvenience caused. We are taking appropriate steps with the relevant teams to ensure future guests do not encounter the same issues. We hope you will accept our apologies once again and reconsider giving us another chance to show you the outstanding stay that we typically provide.Best Regards, Anke Graichen,General Manager

Dear David, Thank you for your review of your recent stay with us. We apologize for the frustrations you experienced with our elevators and at the beach. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Best Regards, Anke Graichen,General Manager

Dear Dina, We are delighted with your rating! It's wonderful to know that you enjoyed your stay at Hyde Resort & Residences. We look forward to serving you again in the future.Best Regards, Anke Graichen,General Manager

Dear Aviel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyde Resort & Residences. We look forward to your return and wish you all the best with your future travels.Best Regards, Anke Graichen,General Manager

Dear Joshua, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager

Dear Aileen, Thank you for selecting us and allowing us to host you. First and foremost, we apologize for the behavior of one of our associates. We are also sorry for the disappointment with the room assigned and the instance of you getting locked out of your accommodation. Moreover, we regret the concern about the charges and being unable to connect with one of our managers. Your patience is valued, and we will share your message appropriately. Best Regards, Anke GraichenGeneral Manager

Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.

Dear Grigoriy, Thank you for your review. We are sorry our accommodations did not meet your expectations and the maintenance issues you had in your room. We have taken note of your comments and will make sure these are appropriately addressed. Furthermore, we also understand your disappointment with the second room being assigned to you without adequately communicating this change to you. Your comments will be addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality and accommodations you should have experienced on this visit. Best Regards, Anke Graichen,General Manager

Dear Steve, Thank you for the generous rating of Hyde Resort & Residences. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to city.Best Regards, Anke Graichen,General Manager

Dear Michael, Thank you for making Hyde Resort & Residences a part of your travel plans. We are glad to know our wonderful location was the highlight of your great stay and that you liked our thoughtful amenities which added to the enjoyment of your visit. Having said that, we regret the difficulty you experienced in obtaining assistance for your queries. We can understand your frustrations, and we will convey your comments to the team involved. Your rating is appreciated, and we hope we can accommodate you again. Best Regards, Anke Graichen,General Manager

Dear Wedad, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Anke Graichen,General Manager

We are delighted you enjoyed your stay with us, thank you for the feedback and we hope to see you again soon.

Thank you for the feedback, we will address your concerns and communicate with the staff. Best regards.

Dear Zenny, Thank you for the wonderful rating for Hyde Resort & Residences! We're delighted to have provided you with an outstanding visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Anke Graichen,General Manager

Dear Mr. Gary, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff. Your recommendation is appreciated, and we hope to have the honor of hosting you again soon here at Hyde Resort & Residences.Best Regards,Anke Graichen,General Manager

Dear Yelena, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyde Resort & Residences; we hope to see you again soon. Best Regards, Anke GraichenGeneral Manager

Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.

Dear Ziad, Thank you for sharing your recent stay with us at Hyde Resort & Residences. Our resort soars directly above the Atlantic Ocean and was designed by architect Debora Aguiar to be an airy, sensory oasis. We appreciate you mentioning how much you enjoyed the exceptional views and peaceful location. That said, we understand the inconvenience caused by longer wait times for the elevators. Rest assured, we will explore measures to enhance the elevator experience for our guests. We value your feedback and hope to welcome you back soon for another rejuvenating stay. Best Regards, Anke GraichenGeneral Manager

Dear Karolina, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Anke Graichen,General Manager

Thank you for providing your feedback, we appreciate the positive comments of our staff, will look into your other comments on how to improve. Thank you. Nelson Perez Front Office Manager

Dear Jasmine, Thank you for choosing Hyde Resort & Residences. Our highest priority is making sure you have an exceptional stay in all areas of our resort, and we are glad we could make that happen for you. It is wonderful to hear how much you loved our comfortable accommodations, especially the exceptional service you received from our front desk team. We will certainly share your words of appreciation with them. We are thrilled to read that you have already decided to return, and we look forward to having the pleasure of hosting you once more.Best Regards, Anke Graichen,General Manager

Dear Mr. Gregory, Thank you for choosing to stay with us. We regret not meeting some of your expectations and your disappointment with your beach and pool experience. We understand the frustration caused to you and your family and are grateful to you for sharing your thoughts with us. We always appreciate hearing from our guests as we are continually striving to strengthen our overall guest experiences. We hope that the other aspects of your visit were to your satisfaction and that you will allow us another opportunity to be of service again in the future. Best Regards, Anke Graichen,General Manager

Dear Mr. Kirby, Thank you for staying with us and for your kind remarks about our courteous associates. We appreciate knowing you had a great stay with us overall, except for the inconvenience you encountered with the microwave in your room. It is disappointing to hear that despite our team's efforts to have the unit fixed, it was not resolved to your satisfaction. We appreciate you bringing this to our attention and are grateful for your patience. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope this isolated incident will not deter you from returning to Hyde Resort & Residences, the next time your travels bring you our way.Best Regards, Anke Graichen,General Manager

Thank you for providing your feedback, we will look into your comments on how to improve. Thank you. Nelson Perez Front Office Manager

Dear Daphne, Thank you for taking the time to evaluate your stay with us. We know the importance of first impressions therefore, we apologize for the delay you faced. Our goal is to provide warm and thoughtful hospitality to all our guests; therefore, we regret this was not your experience. We will share your comments appropriately as we strive to improve our guest's experience.Thank you, Crystal.

Dear Luis, Thank you for choosing Hyde Resort & Residences Hollywood, Florida for your recent stay. We are pleased to know that your overall experience was pleasant. However, we are sorry for the inconvenience you had with our valet service. We will share your concerns with the appropriate departments and ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Anke GraichenGeneral Manager

Dear Thomas, It is wonderful to hear how much you enjoyed your stay at Hyde Resort & Residences. We're particularly pleased that you enjoyed your visit. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Anke GraichenGeneral Manager

Dear Cynthia, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable experience for our guests is always our top priority, and it's truly gratifying to know that we succeeded in making your time with us enjoyable.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

Dear John, Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at Hyde Resort & Residences. Our dedicated staff takes great pride in providing exceptional service, and we are delighted that you found them to be friendly. It's wonderful to know that you appreciated the beauty of your room and the stunning beach that our property offers. We strive to create memorable experiences for all our guests, and we are grateful for the opportunity to have hosted you. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Anke GraichenGeneral Manager

Dear JoAnn, We apologize for the disappointing experience you had during your stay with us. Providing exceptional service is of utmost importance to us, and we regret to hear that we fell short of your expectations. We deeply regret any inconvenience caused by our staff. Your feedback regarding the availability of towels has been noted, and we will take immediate steps to address these issues to ensure a more enjoyable stay for our guests in the future. We appreciate your feedback and apologize for any inconvenience caused.Best Regards,Anke GraichenGeneral Manager

I wanted to take a moment to extend my sincerest apologies for the inconvenience you experienced due to delays with our elevators during your recent visit. Your comfort and satisfaction are of utmost importance to us, and I regret that we fell short of meeting your expectations in this regard.Please be assured that we are actively working to rectify the issue with our elevators. We understand the impact that elevator delays can have on our guests' experiences, and we are committed to resolving the issue as swiftly as possible to ensure a smoother and more efficient operation moving forward

Dear Bruchie, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Best Regards, Anke GraichenGeneral Manager

Dear Michael, Thank you for your great rating. We are glad that we could meet all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyde Resort & Residences.Best Regards, Anke GraichenGeneral Manager