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Avis sur Days Inn by Wyndham Fort Lauderdale Airport Cruise Port

2 out of 5
Days Inn by Wyndham Fort Lauderdale Airport Cruise Port
1700 W Broward Blvd, Fort Lauderdale, FL

Avis

5,0
Note des voyageurs de 10 (Excellent), d’après 239 avis sur 1922." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1922." "
Note des voyageurs de 6 (Satisfaisant), d’après 331 avis sur 1922." "
Note des voyageurs de 4 (Médiocre), d’après 385 avis sur 1922." "
Note des voyageurs de 2 (Horrible), d’après 716 avis sur 1922." "

5,0/10

Propreté

6,0/10

Personnel et service

4,6/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 Horrible

Brigitte

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nous avions une réservation pour une chambre, une nuit. Nous étions 4 personnes dont deux de plus de 75 ans. Ce fut une aventure désastreuse. Communiquer avec le chauffeur de la navette fut compliqué. Nous avons attendu au moins 45 min. Le chauffeur nous à peine salué et encore moins aidé. Il était près de 23 heures et nous avons eu une chambre avec 1 seul lit. Nous avions bel et bien réservé pour 2 lits. Plus rien de dispo. Les gens après nous avaient aussi réservé des chambres avec 2 lits, mais n’avait même plus de chambre. Personnel de l’hôtel amorphe, bête et sans solutions, explications ou excuses. Nous avons dû dormir les 4 dans le même lit faute d’autre choix. À cet heure il n’y avait personne en situation d’autorité pour aider. Je ne recommande pas du tout cet hôtel. Tous les gens croisés ce soir là se plaignaient de quelque chose.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take immediate action to address these issues. We will continue to work hard to improve and provide a more enjoyable experience for our guests.

4/10 Médiocre

Luc, Montreal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La chambre avait un odeur désagréable et donnait sur le boulevard il faut des bouchons pour les oreilles pour dormir
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 23 mars 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

2/10 Horrible

Melissa, Mirabel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quartier douteux, endroit non sécuritaire, nous n'avons pas dormi de la nuit la chambre n'était pas isolée, nous entendions les voitures comme une piste de course. Il y a eu une descente de police dans une des chambre.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 mars 2024
Dear Guest,We regret the inconvenience caused during your stay. Safety and security are our top priorities. All our guests feel safe and secure at our property. We apologize for the inconvenience you faced. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we will move you to another room on your next visit. We hope to serve you better next time.

10/10 Excellent

Lyne

Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 22 janv. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Annie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Horrible

André

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest, We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Horrible

Rejean

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Blattes dans la chambre. Tapis mal nettoyé. Malentendu concernant la navette aéroport.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 20 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Satisfaisant

denis

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tres sale...
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 29 nov. 2023
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Satisfaisant

Beatrice

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rue passante et bruyante
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Satisfaisant

Jean

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Déjeuner misérable:que du pain, des céréales, duyogourt, jus, café et thé. La première chambreoccupée: la tv était brisée,letélephone, le lavabo aussi!!!
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 13 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Médiocre

Benoit

Voyage en couple
Les points faibles : Personnel et service et équipements
Quand tu dis que tu retrouves la télécommande du téléviseur et qu'il manque une pile et qu'ils ne peuvent la remplacer ça fait dur! L'eau ds le bain était jaune mais ça c'est à cause des crocodiles qui font pipi dedans..
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 7 nov. 2023
Dear Guest,We truly regret the inconvenience caused by these issues and actively investigating your feedback with our management for prompt action. Rest assured we never want our guests to have such a kind of experience. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

2/10 Horrible

Chantal

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Navette pour l'aéroport
Séjour de 1 nuit en avril 2023
Réponse de Sophia CSR le 12 avr. 2023
Hi Chantal,We apologize for the inconvenience caused during your recent stay with us. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.

4/10 Médiocre

Johanne

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Notre appréciation et la proximité de l’aéroport et du port ce qui nous a déplu est le service à la clientèle
Séjour de 1 nuit en mars 2023
Réponse de Sophia CSR le 10 avr. 2023
Hi Johanne,We are delighted to hear that you appreciated our proximity to the airport and the port. However, we are sorry to hear that you were disappointed with our customer service. We take all feedback seriously and will use your comments to improve our service for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Satisfaisant

Louis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Hôtel vieillot situé près de l'aéroport et du port. Parfait pour une nuitée avant un voyage. Très bon rapport qualité-prix. Non recommandé pour des plaisanciers de longue durée.
Séjour de 1 nuit en avril 2023
Réponse de Sophia CSR le 10 avr. 2023
Hi Louis,Our team are delighted to hear that you found our location convenient and our prices reasonable. We understand that our hotel may not be suitable for long-term boaters as we do not offer extended stay amenities, but we are happy to accommodate short-term guests who are looking for a comfortable and affordable stay before their travels. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Pierre

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
L'hébergement est en état de décribitude. Pas de coffre fort fonctionnel. Dans un secteur douteux. Il faut quelque fois essayer pour comparer. Mais nous ne reviendrons pas.
Séjour de 1 nuit en avril 2023
Réponse de Sophia CSR le 10 avr. 2023
Hi Pierre,I am sorry to hear that your stay with us didn't meet your expectations. We take all feedback seriously and will make sure to address the issues you mentioned, such as the state of disrepair and lack of functional safety, to ensure a better experience for our future guests. We understand that the area may not be to everyone's liking, but we do our best to provide a safe and secure environment for our guests. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 Bien

Michel

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2023
Réponse de Sophia CSR le 24 mars 2023
Hi Michel,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Bien

CELINE

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
localisation de l'hotel et prix.
Séjour de 1 nuit en mars 2023
Réponse de Sophia CSR le 20 avr. 2023
Hi Celine,Thank you for your review. We apologize for any confusion regarding the location of our hotel and the pricing of our rooms. Our hotel is located in the heart of the city, just a few blocks away from the main shopping district and popular tourist attractions. In terms of pricing, our rates are competitive for the area and are reflective of the quality of service and amenities we provide. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jean Pierre

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rien
Séjour de 1 nuit en mars 2023
Réponse de Sophia CSR le 9 mars 2023
Hi Jean,Thank you for your feedback! I strive to provide the best service possible, and I'm glad to hear that I met your expectations. If you have any more questions or concerns in the future, don't hesitate to reach out to us.

2/10 Horrible

Yvon

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Proche de l’aéroport avec navette aux heures. Hôtel vieillot jamais rénové malpropre sur le bord d’une autoroute. Très bruyant.
Séjour de 1 nuit en février 2023
Réponse de Sophia CSR le 13 févr. 2023
Hi Yvon,We sincerely apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we accommodate you with a room distant from the freeway on your next visit. We will always ensure that we keep delighting you with our facilities and services.

6/10 Satisfaisant

YANN ROBERT

Voyage en groupe
Les points faibles : Personnel et service
Ben ordinaire…propreté..les chambres sur le côté de la rue très bruyant et porte mal isolée
Séjour de 2 nuits en février 2023
Réponse de Sophia CSR le 11 févr. 2023
Hi Yann,Your positive comment regarding cleanliness is appreciated. However, we sincerely apologize for the inconvenience faced you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we accommodate you with a room distant from the freeway on your next visit.

4/10 Médiocre

Jean-francois

Voyage en famille
Les points faibles : Propreté
Nous avons reçu une surcharge de 71$ USD par chambre sans raison apparente. La chambre sentait l'humidité et le déjeuner continental était très limité.
Séjour de 1 nuit en février 2023
Réponse de Sophia CSR le 8 févr. 2023
Hi Jean,I apologize for the inconvenience you faced. We will surely forward your valuable feedback regarding breakfast and the smelly room to our team for improvements and will investigate the issue you faced regarding the price as well. We hope to serve you better next time.

6/10 Satisfaisant

frederic

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
very nice staff but very aged and dirty. First room they gave us had a cigarette smell so they moved us to a "newer room" which was just as old, poorly maintained, ugly and dirty. this was still the only affordable option we could find in FLL so I guess we got what we paid for. careful, the cruiseport shuttle service is not free, that's not very clear on the expedia site
Réponse de Sophia CSR le 14 janv. 2023
Hi Frederic,We are glad you liked our friendly staff service. However, I apologize for the inconvenience caused by the dirty room. Please know that our team has listed all the surcharge fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

10/10 Excellent

Stéphane

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2023

8/10 Bien

Lisette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pres de port cruises Veuillez vérifier information sir description hoyel son pas a jour
Séjour de 1 nuit en janvier 2023
Réponse de Sophia CSR le 5 janv. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Bien

GRAZIELA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un personnel très acceuillant , la piscine, le prix,le parking. Le petit dejeuner est correct sans plus . Par contre le bruit infernale de la route , les voitures, l'hôtel est sur une sortie d'autoroute et un axe principale donc un trafic incessant jour et nuit .Si possible , demandez une chambre qui donne sur l'arrière-cour.
Réponse de Sophia CSR le 5 janv. 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

8/10 Bien

Céline

Voyage en famille
Les points forts : Propreté et personnel et service
We arrived late at night due to plane delay but were warmly welcomed and given a room close to the parking. Clean and fine. Wifi is not working very well even in the lobby
Séjour de 1 nuit en décembre 2022
Réponse de Sophia CSR le 27 déc. 2022
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Satisfaisant

Gilles

Les points forts : Propreté, personnel et service, équipements
Très bon déjeuner
Réponse de Sophia CSR le 22 déc. 2022
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

YVES

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Pas loin de l’aéroport
Séjour de 1 nuit en décembre 2022
Réponse de Sophia CSR le 12 déc. 2022
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

didier

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial
Hôtel super sympathique. Déjeuner cool .
Séjour de 1 nuit en novembre 2022
Réponse de Sophia CSR le 30 nov. 2022
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Bien

Jean Jacques

Séjour de 5 nuits en septembre 2022
Réponse de Sophia CSR le 7 oct. 2022
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Satisfaisant

sylvain

Séjour de 1 nuit en avril 2022
Réponse de Sophia CSR le 3 mai 2022
Hello, We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Horrible

Sylvain

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’endroit le plus malpropre auquel j’ai séjourné. Aucunes mesures sanitaires en place. Moisissures sale de bain, conduits ventilation pleine de mousse de poussière, aucun accessoire fonctionnel ( tv, frigo, téléphone,…) et personnel non coopératif malgré les avoir informés de la situation
Séjour de 1 nuit en avril 2022
Réponse de Sophia CSR le 3 mai 2022
Hello, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from us.

2/10 Horrible

Albert

Voyage d’affaires
Les points faibles : Personnel et service
Book my reservation through Expedia called the front desk three times before I arrive to make them aware that I’m on the way but behind once I’ve got there they canceled my reservation and delayed at the front desk was very rude And I was told that they was holding my room for me, which was already paid for
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Satisfaisant

Javier, Caguas

Voyage en groupe
Les points forts : Propreté et personnel et service
El baño debe estar mejor. El agua no bajaba bien ( bañera) cortina de baño desprendida. El agua salía amarillenta.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Horrible

Barbara, Guilford

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Extremely run down and we might as well be sleeping in the middle of a racetrack. Misrepresented in the description and photos. No sleep expected tonight.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,I'm sincerely sorry for the disappointment and discomfort you experienced during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to hear that the condition of the property and noise levels fell short of your expectations. We take your feedback seriously and will address these issues promptly to ensure improvements are made. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 Médiocre

Mark

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No hot water in the evening for a shower. Only scalding hot for a shower in the morning.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,I apologize for the inconvenience you experienced with the hot water during your stay. Providing reliable amenities, including hot water, is a priority for us, and it's disappointing to hear that we fell short in this aspect. We will investigate the issue immediately to ensure that it is addressed promptly and that all our guests have access to the necessary facilities for a comfortable stay. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Satisfaisant

Emidio

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Médiocre

Charlene J

Voyage en couple
Les points faibles : Propreté et personnel et service
Wasn’t comfortable in the area. Did not inform us when breakfast ended so missed out.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,Providing clear information and ensuring our guests' comfort are top priorities, and we regret falling short in this instance. Your feedback is valuable, and we will use it to improve our communication and services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Emanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

4/10 Médiocre

Abbas

Voyage en famille
the property is by a busy road and very noisy
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,We apologize for the inconvenience caused by the noise from the busy road. Your feedback is valuable to us, and we will look into ways to mitigate the noise and improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Horrible

Victor

Hay cucarachas en las habitaciones, las cuales están muy sucias, el desayuno solo es café y pan, muy mala experiencia
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 8 mai 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and we are deeply sorry for falling short of your expectations. We take reports of cleanliness issues and pest sightings very seriously and will take immediate action to address these concerns to ensure they are not repeated. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.

2/10 Horrible

Lorna

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Broken faucet sink and bathtub Bugs on bed
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 8 mai 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is our top priority, and we take reports of maintenance issues and cleanliness very seriously. Please rest assured that we will address these issues promptly to ensure they do not happen again in the future. Your feedback is invaluable, and we appreciate your patience and understanding.

6/10 Satisfaisant

Darrel

Les points forts : Propreté
Les points faibles : Équipements
Wall lamp had no bulb. Lacking in esthetics. Staff members were less than pleasant.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Horrible

Maria

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was a great disappointment. The attempt at updates was poorly executed. The room was far from clean and had a strange odor. Had it not been later evening and what seemed remote I would have moved to another hotel!!! Reception was cool and unhelpful. When we drove up in the taxi it was unclear as to where we even had to checkin as the office was off to the side in another tiny building. I will never stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. We apologize for the cleanliness issues and any confusion regarding the check-in process. Your feedback is crucial, and we will address these concerns with our team to ensure improvements are made. We strive to provide excellent service and a comfortable environment for all our guests, and we regret that we fell short in your case. We hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Bien

Marisa

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Great location , great service , rooms / bathrooms could be cleaner .
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,Thank you for your positive feedback regarding our location and service. We're glad to hear that you enjoyed those aspects of your stay. Your comments about room and bathroom cleanliness are duly noted, and we'll make sure to address these areas to enhance the overall experience for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.

2/10 Horrible

Joseph, Huntington Beach

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bien

nancy

Les points forts : Propreté, personnel et service, équipements
Shady area. Stay in your room at night.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. We hope you will choose us again in the future.

10/10 Excellent

Olatunji adebayo

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 11 nuits en avril 2024
Réponse de Sophia CSR le 3 mai 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Médiocre

Jeffrey

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of broken down cars in the parking lot. People living at the hotel. They ran out of coffee for the rooms. And lobby was not open in the morning for us to get some before our early morning flight
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 1 mai 2024
Dear Guest,I'm sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. We will investigate these issues further and take steps to ensure they are addressed promptly. Your comments are appreciated, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing these matters to our attention.

4/10 Médiocre

Patti

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
On the positive, the staff was friendly and professional and the hotel was located near the airport with free shuttle transportation. However, the hotel is in need of updating both inside and out. After taking a shower, a large bubble of water appeared in the ceiling, pulsating above the toilet and dripping on your head when sitting. While the room appeared clean at first, it needed additional cleaning behind and beneath the furniture. If I were to return to Fort Lauderdale, I would choose a different hotel in a different part of town.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff friendly and appreciated our location and shuttle service. We apologize for any inconvenience caused by the condition of the hotel and the issues you encountered during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Thank you again for your feedback.