Avis
9,6
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
5 déc. 2023
Séjour de 1 nuit en décembre 2023
Réponse de Giovanni - Guest Relations Manager le 7 déc. 2023
Dear Pamela,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards
4/10 Médiocre
Catherine
14 août 2023
Catherine
Séjour de 1 nuit en août 2023
Réponse de Giovanni - Guest Relations Manager le 15 août 2023
Dear Catherine,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
manon
Voyage en couple
27 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
manon
Séjour de 2 nuits en juillet 2023
Réponse de Giovanni - Guest Relations Manager le 28 juil. 2023
Dear Manon,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Isabelle
Voyage en couple
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isabelle
Réponse de Giovanni - Guest Relations Manager le 25 mai 2023
Dear Isabelle,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
8/10 Bien
Marie
17 avr. 2023
Marie
Séjour de 1 nuit en avril 2023
Réponse de Giovanni - Guest Relations Manager le 7 mai 2023
Dear Marie,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Carla
Voyage en couple
6 mars 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Carla
Séjour de 2 nuits en mars 2023
Réponse de Giovanni - Guest Relations Manager le 7 mars 2023
Dear Carla,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.It deeply gratifies us to know that you had such a good stay and that you noticed not just the central location, the modern rooms, but also the fact that we work with love and passion for what we do.We thank you also for complimenting the location of the hotel and the service you received. We look forward to welcoming you back. Kind regards,
10/10 Excellent
Emmanuel
5 mars 2023
Emmanuel
Séjour de 5 nuits en février 2023
Réponse de Giovanni - Guest Relations Manager le 7 mars 2023
Dear Emmanuel,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Voyageur vérifié
31 janv. 2023
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de Giovanni - Guest Relations Manager le 4 févr. 2023
Dear Adrienthank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Frédéric
31 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frédéric
Séjour de 3 nuits en janvier 2023
Réponse de Giovanni - Guest Relations Manager le 31 janv. 2023
Dear Frederic,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
8/10 Bien
Voyageur vérifié
31 janv. 2023
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de Giovanni - Guest Relations Manager le 4 févr. 2023
Dear Adrien,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
8/10 Bien
francis
Voyage d’affaires
29 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Tres bon rapport qualité prix . personnel affable
francis
Séjour de 1 nuit en janvier 2023
Réponse de Giovanni - Guest Relations Manager le 29 janv. 2023
Dear Francis,thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.Our The Market Urban Hotel is located in the lively area of San Lorenzo Market few minutes walking distance far from the Central Station and the main attractions of Florence.Concerning the parking, only residents are allowed to park in the street so if you arrive by car, we suggest you a private parking five minutes walking distance form us. They can register you plate number and you do not get any fine ;)We hope to have the pleasure of welcoming you back very soon. Warm regards,
6/10 Satisfaisant
Sophie
6 janv. 2023
Sophie
Séjour de 1 nuit en janvier 2023
Réponse de Giovanni - Guest Relations Manager le 8 janv. 2023
Dear Sophie,thank You for Your positive feedback :)We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Julien
16 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 7 nuits en août 2022
Réponse de Giovanni - Guest Relations Manager le 16 août 2022
Dear Julien,
Thank you very much for taking the time to share your experience.
It is very important to us to make you feel at home and to provide a perfect guest experience from the moment you pass the door until the moment you leave the hotel.
We are glad to know that you had a wonderful experience, that our service exceeded your expectations thanks to our team."
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Nathalie
19 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Nathalie
Séjour de 1 nuit en juillet 2022
Réponse de Giovanni - Guest Relations Manager le 19 juil. 2022
Dear Nathalie,
wowwww, what a great review!! thank You so much!
Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our boutique hotel.
As You wrote, our The Market Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance.
We look forward to welcoming you back
Warm regards,
10/10 Excellent
Voyageur vérifié
22 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour!
Voyageur vérifié
Séjour de 3 nuits en juin 2022
Réponse de Giovanni - Guest Relations Manager le 22 juin 2022
Dea Guest,
Thanks for sharing your experience with fellow travelers and us.
We are delighted that you enjoyed our wonderful location and our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this.
A positive guest experience is something our staff takes great pride in, so we value your feedback. We have shared your review with our whole team we are so proud of.
We look forward to welcoming you back when you are in Florence.
Warm regards
10/10 Excellent
Lionel
24 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Lionel
Séjour de 3 nuits en avril 2022
Réponse de Giovanni - Guest Relations Manager le 25 avr. 2022
Dear Lionel,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Rémy
Voyage en couple
11 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rémy
Séjour de 6 nuits en avril 2022
Réponse de Giovanni - Guest Relations Manager le 11 avr. 2022
Dear Remy,
Thanks so much for taking the time to leave such kind words.
We are delighted that you enjoyed our wonderful location and our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this.
As our aim is to satisfy all the needs of our guests and make them feel at home, we are proud to read that we have achieved our mission :)))
We hope to have the pleasure of welcoming you back.
Kindest regards,
10/10 Excellent
Voyageur vérifié
9 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en avril 2022
Réponse de Giovanni - Guest Relations Manager le 11 avr. 2022
Dear Guest,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Clementine
22 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inoubliable
Clementine
Séjour de 3 nuits en mars 2022
Réponse de Giovanni - Guest Relations Manager le 22 mars 2022
Dear Clementine,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
nathalie
Voyage en groupe
18 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nathalie
Séjour de 3 nuits en mars 2022
Réponse de Reuben- Guest Relations Manager le 19 mars 2022
Dear Miss Nathalie,
thank you so much for your kind words !!! that means so much for us,
Our goal is to anticipate your desires and make them true, pay attention to every detail and achieve your complete satisfaction. Our Guests are special and important for us and we want them to feel pampered.
We are looking forward to see you very soon
Best Regards
10/10 Excellent
adolphe
10 mars 2022
adolphe
Séjour de 1 nuit en mars 2022
Réponse de Giovanni - Guest Relations Manager le 11 mars 2022
Dear Adolphe,
thank You for Your great feedback!!!!We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
audray
Voyage d’affaires
26 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
audray
Séjour de 1 nuit en février 2022
Réponse de Giovanni - Guest Relations Manager le 28 févr. 2022
Dear Audray,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Marjorie
Voyage en groupe
3 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
Marjorie
Séjour de 5 nuits en décembre 2021
Réponse de Giovanni - Guest Relations Manager le 4 janv. 2022
Dear Marjorie,
Thank You for taking time to share a review on your experience about your stay at The Market Urban Hotel.
We are so happy that you enjoyed your anniversary stay with us. We always aim to ensure Guests have the best stay with us, so we are so delighted that it was evident during your stay.
We are pleased to hear that You loved our privileged location allowing you to visit the city centre and San Lorenzo market within a few footstep.
We really hope to welcome you back as soon as you plan your next visit in Florence.
Warm regards.
8/10 Bien
Bernard
20 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bernard
Séjour de 5 nuits en décembre 2021
Réponse de Giovanni - Guest Relations Manager le 20 déc. 2021
Dear Bernard,
Thank You for taking time to share a review on your experience about your stay at our The Market Urban Hotel.
We are delighted to hear that your stay with us was very enjoyable and we were perfectly according to your expectations.
As You mentioned some rooms could be a little bit tiny but in the historical buildings of Florence city center it's almost impossible to find huge rooms!
We hope to have the pleasure of welcoming you back very soon.
Warm regards,
10/10 Excellent
andre
Voyage en groupe
4 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
andre
Séjour de 1 nuit en août 2021
Réponse de Giovanni - Guest Relations Manager le 4 déc. 2021
Dear Andre,
Thank you for the time taken in sharing your review about our The Market Urban Hotel and for commenting on the service you received.
It is fantastic to know you felt comfortable with our equipped and comfortable rooms, specially designed to provide our guests the best rest possible and making you feel like home. We are glad to know you enjoyed our breakfast which has specially been created to surprise our guests with a great and varied selection of healthy meals accompanied by first quality products.
We are so pleased to hear that the team looked after you well. After all, it is people who make the difference.
We can already reassure you that your feedback will be very helpful to us.
Kind regards
8/10 Bien
Cyrille
Voyage d’affaires
25 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cyrille
Séjour de 2 nuits en novembre 2021
Réponse de Giovanni - Guest Relations Manager le 25 nov. 2021
Dear Cyrille,
tthank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Voyageur vérifié
Voyage en couple
20 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en août 2021
Réponse de Giovanni - Guest Relations Manager le 24 août 2021
Dear Guest,
It is always a pleasure to receive such a wonderful review! Thank you for taking the time to share your feedback of your stay
We are much delighted that you enjoyed your stay with us and thank you for the generous compliments.
They all work extremely hard to exceed guest expectations and it makes me proud to hear that they do a fantastic job!
We hope to have the pleasure of welcoming you back very soon.
Warm regards,
10/10 Excellent
Voyageur vérifié
Voyage en couple
19 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en août 2021
Réponse de Giovanni - Guest Relations Manager le 24 août 2021
Dear Guest,
Thank You for taking time to share a review on your experience about your stay at our The Market Urban Hotel.
We were delighted that you enjoyed our location, breakfast and it is amazing to read that the service delivered by the team was so great and made such a positive impact to your stay.
The team and I hope to see you back with us here in Florence when you are next back over to Florence.
Kindest regards
8/10 Bien
Voyageur vérifié
Voyage d’affaires
13 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort au centre de Florence
Voyageur vérifié
Séjour de 1 nuit en août 2021
Réponse de Giovanni - Guest Relations Manager le 13 août 2021
Dear Guest,
Thank you for staying with us and taking the time to write the review.
We are glad to read that you enjoyed our location, a few steps away from Florence's main attractions and a wide range of restaurants and bars, and the comfort of your room!
We all look forward to seeing you again on your future visits to Florence.
Kind regards
10/10 Excellent
Carlinda
Voyage en famille
22 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour- merci Giovanni
Carlinda
Séjour de 5 nuits en juillet 2021
Réponse de Giovanni - Guest Relations Manager le 23 juil. 2021
Dear Carlinda,
Thank you very much for taking the time to share your experience about Your stay with us with this terrific review!!!!
Our team makes it a daily commitment to continuously improve our very high standards of service, so we truly appreciate your fantastic comments.
It was truly a pleasure to personally take care of you throughout your stay with us :)))
We really hope to welcome you back as soon as you plan your next visit in Florence.
Warm regards.
10/10 Excellent
Axelle
Voyage d’affaires
26 févr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Axelle
Séjour de 1 nuit en février 2021
8/10 Bien
Laurence
7 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel proche de la gare et du marché
Laurence
Séjour de 2 nuits en octobre 2020
Réponse de Giovanni - Guest Relations Manager le 8 oct. 2020
Dear Laurence,
Thank you for taking the time to write and share your experiences about Your stay with us with this lovely review!!!!
We really appreciated your comment and see that you spent a memorable stay in Florece thanks to the excellent service provided.
A special thanks also for the appreciation for our friendly staff who is experienced regarding Florence attractions and of course the best restaurants in town :))
Regarding the cleanliness of the room, we thank You about Your feedback. Our standards are really high and our housekeeping procedure strict in order to meet our guests' expectations.
We hope to have the pleasure of welcoming you back very soon.
Warmest regards,
6/10 Satisfaisant
Voyageur vérifié
30 août 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de Giovanni - Guest Relations Manager le 31 août 2020
Dear Guest,
thank You for taking the time to give us Your feedback about Your stay with us.
We are happy that You had a positive stay with us but we would have known more about Your feedback and comments in order to improve and make our hospitality better ;)
We care a lot about our Guests feedback since we are young staff passionate about our work and our beautiful city and willing to grow and offer a great hospitality.
We look forward to welcoming you back, so you can experience more of our service and hospitality.
Warmest regards,
10/10 Excellent
Christophe
24 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
Séjour de 1 nuit en août 2020
Réponse de Giovanni - Guest Relations Manager le 24 août 2020
Dear Christophe,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Olivier
Voyage en famille
12 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon choix en centre ville
Olivier
Séjour de 3 nuits en août 2020
Réponse de Giovanni - Guest Relations Manager le 13 août 2020
Dear Olivier,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
10/10 Excellent
Chalom
Voyage en famille
6 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chalom
Séjour de 2 nuits en janvier 2020
Réponse de Luca - Front desk agent le 6 janv. 2020
Dear Chalom,
Thank You for Your feedback.
It is for all of us important to know that we met Your expectations and Your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We thank You also for complimenting the location of the hotel.
We look forward to welcome You back at Market Urban Hotel.
Kind Regards,
8/10 Bien
MYRIAM
20 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MYRIAM
Séjour de 3 nuits en octobre 2019
Réponse de Giovanni - Guest Relations Manager le 20 oct. 2019
Dear MYRIAM,
thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.
As You wrote, Globus Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance. Our team makes it a daily commitment to continuously improve our very high standards of service, so we truly appreciate your fantastic comments. It was truly a pleasure to personally take care of you throughout your stay with us.
We really hope to welcome you back as soon as you plan your next visit in Florence.
Warmest regards.
10/10 Excellent
Margaret
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en mai 2024
Réponse de Giovanni le 22 mai 2024
Dear Mrs Margaret,Thank you for sharing your wonderful experience at The Market Urban Hotel in the heart of Florence. We're thrilled to hear that our location provided you with the convenience you needed to explore the city and its delightful markets like the Central Market with ease.It's gratifying to know that our staff made a lasting impression with their lovely demeanor and helpfulness. Giovanni, our Guest Relations Manager, and the entire team are passionate about making each guest's stay memorable, and your kind words are a testament to their efforts.We're delighted that The Market Urban Hotel met all your needs during your visit, and we hope to have the pleasure of welcoming you back soon for another exceptional stay. Consider trying one of our curated local experiences to further immerse yourself in the charm of Florence when you return.Warm regards,The Team at The Market Urban Hotel
10/10 Excellent
Jean, Montreal
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 2 nuits en mai 2024
Réponse de Giovanni le 20 mai 2024
Dear Jean,We're elated to read your review and truly thankful for your kind words about the service here at The Market Urban Hotel. Our team takes immense pride in catering to our guests' needs the best way we can, and we're so glad you've experienced this first-hand during your stay in the heart of Florence.We hope that your encounters with our staff have helped to make your visit memorable, and that each moment in our vibrant city was enhanced by the comfort and care provided by our team. Whether you were charmed by the rich culture of Florence or delighted by the exclusive amenities at The Market Urban Hotel, we are eager to welcome you back.Please consider this your personal invitation to join us again. Don't hesitate to reach out to me for planning your next visit so that we may ensure another exceptional experience.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel
10/10 Excellent
Robert J
Voyage en famille
10 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Robert J
Séjour de 3 nuits en mai 2024
Réponse de Giovanni - Guest Relations Manager le 10 mai 2024
Dear Robert,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
JORGE
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JORGE
Séjour de 1 nuit en avril 2024
Réponse de Giovanni - Guest Relations Manager le 2 mai 2024
Dear Jorge,We're elated to read your exuberant review and heartily thank you for your gracious words about The Market Urban Hotel. It's delightful to hear that your experiences with us reached such heights of excellence, as our committed team strives to create a seamless and memorable stay for every guest in the historic heart of Florence.Our modern comforts blended with traditional Florentine charm are designed to enhance your time with us, and we're glad they left a lasting impression. We would be thrilled to welcome you back on your next visit—hopefully soon! Whether it's to indulge in the artisanal markets nearby or to find tranquility within our urban oasis, your return is eagerly anticipated.Grazie mille,
10/10 Excellent
Zubair
1 mai 2024
Zubair
Séjour de 2 nuits en avril 2024
Réponse de giovanni le 22 mai 2024
Dear Zubair,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team takes great pride in providing an inviting atmosphere, complemented by the attentive service that makes The Market Urban Hotel a unique destination for travelers seeking comfort and elegance. We're delighted that these efforts contributed to your five-star experience.As you plan your next visit to Florence, we would love to welcome you back for another memorable stay, perhaps to explore more of the city's rich culture or simply to relax in the luxurious amenities that our hotel offers. Please feel free to reach out to me personally for any assistance with your future reservations.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel
10/10 Excellent
Elizabeth
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Giovanni - Guest Relations Manager le 1 mai 2024
Dear Elizabeth,Thank you so much for sharing your wonderful experience at The Market Urban Hotel with us. It delights us to know that our outdoor deck served as a serene urban oasis during your stay in the heart of Florence. We are thrilled to hear that our commitment to providing a substantial and delicious breakfast added to the enjoyment of your visit. Moreover, knowing that you found our rooms to be spacious and comfortable truly warms our hearts.We strive to offer an unparalleled stay for our guests, and your acknowledgment of these efforts is the greatest reward we could aspire to. We would be honored to have you return for another memorable experience, perhaps to explore the culturally rich surroundings of Florence, or simply to unwind in the chic comfort of The Market Urban Hotel.For your next visit, consider indulging in our exclusive rooftop experiences – they offer remarkable views of the city and an ambiance that perfectly encapsulates the essence of Florentine charm. If you have any questions or need assistance planning your next stay, don't hesitate to reach out to me personally.Warm regards,
10/10 Excellent
William
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de Giovanni le 21 mai 2024
Dear Mr William,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team, led by Giovanni, Guest Relations Manager, strives to provide a welcoming atmosphere and top-notch service, and it warms our hearts to know we've made your visit memorable.We would love to have you with us again. Should your travels bring you back to Florence, consider experiencing the comfort of our deluxe rooms once more, or perhaps indulge in our rooftop dining with a view of the city's historic skyline – it's a sight not to be missed!Warm regards,Giovanni & The Market Urban Hotel Team
8/10 Bien
Andrea
29 avr. 2024
Les points forts : Personnel et service
Andrea
Séjour de 3 nuits en avril 2024
Réponse de Giovanni - Guest Relations Manager le 1 mai 2024
Dear Andrea,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards
8/10 Bien
Vince, Coraopolis
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vince
Séjour de 3 nuits en avril 2024
Réponse de Giovanni - Guest Relations Manager le 27 avr. 2024
Dear Vince,Thank you for taking the time to share your experience at The Market Urban Hotel. We are delighted to hear that you enjoyed our central location in the vibrant heart of Florence, and that our complimentary breakfast added to your stay. It's great to know our efforts to maintain clean and peaceful rooms met your expectations, even as you took advantage of our proximity to Florence's main attractions and the train station.We appreciate your understanding that in a historic city like ours, space can be at a premium, and we're glad that our cozy accommodations served as a comfortable base for your explorations. At The Market Urban Hotel, we aim to provide all the necessary comforts for our guests while they immerse themselves in the rich culture and history of Florence.Should your travels bring you back, we would be honored to welcome you again. There's so much more to discover in Florence, and we'd love to be your home away from home once more. Feel free to reach out to me personally for any assistance with your future bookings.Warm regards,
8/10 Bien
Rebeca
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebeca
Séjour de 1 nuit en février 2024
Réponse de Giovanni - Guest Relations Manager le 27 avr. 2024
Dear Rebecca,Thank you so much for sharing your experience at The Market Urban Hotel. We're delighted to hear you enjoyed our breakfast buffet! Our goal is to provide a delightful culinary start to your day in the heart of Florence, and your compliment is a sweet note of success for us. We would be thrilled to welcome you back for another stay, complete with more gastronomic delights and the unique charm that The Market Urban Hotel has to offer. Looking forward to providing you with another exceptional experience!Warm regards,
10/10 Excellent
Sylvia
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvia
Séjour de 1 nuit en avril 2024
Réponse de Giovanni - Guest Relations Manager le 27 avr. 2024
Dear Sylvia,Thank you for sharing your wonderful experience at The Market Urban Hotel. We're delighted to hear that our convenient location close to the Florence station and local amenities added to the comfort of your stay.Our team strives to create a memorable experience for each of our guests, and your acknowledgment is truly appreciated. It's guests like you that make serving the hospitality community in Florence so rewarding.Should your travels bring you back to the city, we would love to welcome you again. Whether you're looking to explore more of Florence's vibrant culture or simply relax in our sophisticated accommodations, The Market Urban Hotel awaits your return.Warmest regards,
8/10 Bien
Takayuki
26 avr. 2024
Les points forts : Personnel et service
Takayuki
Séjour de 2 nuits en avril 2024
Réponse de Giovanni - Guest Relations Manager le 27 avr. 2024
Dear Takayuki,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards
10/10 Excellent
Alfredo
22 avr. 2024
Alfredo
Séjour de 3 nuits en avril 2024
Réponse de Giovanni - Guest Relations Manager le 12 mai 2024
Dear Alfredo,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards