Jardin

Avis sur Hotel Regency

5 out of 5
Hotel Regency
Piazza M. D'Azeglio, 3, Florence, FI

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 290 avis sur 399." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 399." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 399." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 399." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 399." "

9,4/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cécile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout nous convenait
Séjour de 2 nuits en août 2023
Réponse de Hotel Regency Florence le 7 août 2023
Dear Cécile, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo

8/10 Bien

david

Séjour de 1 nuit en août 2022
Réponse de Hotel Regency Florence le 23 août 2022
Dear Mr. Andreani,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet your Guests' expectations. We are all looking forward to welcoming you again for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en septembre 2019
Réponse de Claudia Gallo General Manager le 4 nov. 2019
Dear Guest, Thanks so much for leaving a review after your stay with us. We are looking forward to welcoming you in the near future. Kindest regards

8/10 Bien

chun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019

10/10 Excellent

Bilgi, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
replied to my expectations. Neverhad such a nice and big back. Only 2 drawbacks: No separate shower and not perfect WIFI
Séjour de 3 nuits en novembre 2018

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en octobre 2018

10/10 Excellent

Serge, Genève

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un magnifique hôtel très accueillant
Séjour très agréable dans un magnifique hôtel avec un personnel très accueillant
Séjour de 2 nuits en juillet 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très accueillant
Excellent séjour dans un hôtel magnifique J’y retournerai avec plaisir
Séjour de 2 nuits en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mai 2018

10/10 Excellent

Giorgio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel exceptionnel, personnel super!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Pas professionnel à l acceuille !
Un acceuil pas adapté Pour un 4 étoile mais plustot un hotel 1 étoile !!! On nous répond de façons unacceptable aux questions pausés !!! Je ne recommande à personne cette hotel .
Séjour de 1 nuit en novembre 2017
Cher Client, je suis très desolée de lire l'opinion de votre sejour chez l'Hotel Regency. C'est toujours notre interet de donner a nos clients le mieux pour ajouter quelque chose un plus pour creer jours inoubliable. L'Hotel Regency, un Hotel de 5 étoile, est composée d'un Team que travaille et fait toujours attention a les besois du monde. Mais je l'informerais toutfois pour ne cesse jamais de corriger et d'améliorer. Dans l'espérance l'accueillir dans le futur. Cordialement Claudia Gallo Hotel Manager Hotel Regency

10/10 Excellent

Dmitry, Moscow

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay in a quiet place close to everythin
We really enjoyed our stay in this quiet place. We booked two rooms, a regular one and a junior suite and I have to say that both were excellent - no need to spend on a junior suite next time. I was especially pleased with the service, very efficient. We were driving and they have a valet parking which was very convenient.

10/10 Excellent

Christophe, Le Mans

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolument magnifique
Que dire de cet hôtel ? L'accueil fut divin, les lieux sont formidables. Le petit déjeuner sur la terrasse est un enchantement. La chambre est très spacieuse et propre. Tout le personnel est au petit soin et toujours avec le sourire. Une partie de l'hôtel est dans l'ancienne ambassade d'Angleterre du XIXième siècle. Cadre super agréable. La situation est un peu à l'écart du centre mais pas si loin. Dans un quartier calme. Nous avons passé un excellent séjour !

10/10 Excellent

Jimmy, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Séjour très agréable dans un hotel confortable. Serveurs efficaces et attentionnés. L'hotel est légèrement décentré par rapport au quartier touristique, mais celui ci reste à une dizaine de minutes à pied. Conseil : éviter d'utiliser le parking payant (30€/jour), sachant que des places gratuites sont disponibles à deux rues.

10/10 Excellent

Abdullah, St Johns

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. I stayed at the garden suite which was secluded. I would recommend
Séjour de 5 nuits en avril 2024
Réponse de Hotel Regency Firenze le 10 mai 2024
Dear Guest, I would like to thank you for taking the time to write a comment in regards to your last stay at the Regency.We are delighted to hear you appreciated the service provided by our Team and our property overall.We take care of every single detail in everything we do for our clients. We are all looking forward to welcoming you back at our property in Florence.RegardsClaudia Gallo - General Manager

8/10 Bien

Janis

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small boutique hotel. Really nice staff. Good breakfast! Building is classic, therefore also noise cancellation is not sufficient. However, everything else is great!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Regency le 13 avr. 2024
Dear Guest,Greetings from Hotel Regency - Small Luxury Hotel of the World.We would like to thank you for your review.We took note of your comments related to the noise of our infrastructure. We apologize if your room did not completely meet all your expectations, it is essential for us to receive Guest’s feedback in order to improve our services. Looking forward to welcoming you again here at the Regency hotel. I send you my best regardsClaudia Gallo - General Manager

10/10 Excellent

Mahra, LAGUNA NIGUEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Regency Florence le 10 avr. 2024
Thank you for the kind review.We look forward to welcoming back you soon!Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ci torneremo di sicuro
Séjour de 1 nuit en mars 2024
Réponse de Hotel Regency Florence le 10 avr. 2024
Gentile Claudia, Grazie mille per aver scelto il nostro hotel e per aver condiviso la sua bella recensione.Sono davvero felice di sentire che abbia apprezzato la struttura. Speriamo di poterle dare nuovamente il benvenuto in un futuro prossimo!Cordiali saluti,Claudia Gallo - General Manager

6/10 Satisfaisant

Arunabha

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Hotel Regency le 17 mars 2024
Dear Mr. Arunabha, Greetings from Hotel Regency - Small Luxury Hotel of the World.We would like to thank you for the time spent leaving this feedback on Expedia. We apologize if our hotel did not completely meet all your expectations, it is essential for us to receive Guest’s feedback in order to continue improving our services. We sincerely hope that we have an opportunity to reverse the impression you had during your stay on your next visit to Florence.Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Ulas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sakinlik arayan çiftlere öneririm. Konforlu ve ilgili bir tesistir
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Regency Firenze le 6 janv. 2024
Dear Mr. Ulas, Thank you for sharing your comments with us regarding your recent stay at The Regency Hotel. We are delighted to learn that everything exceeded your expectations and I am so pleased you enjoyed your stay in the luxurious surroundings of our beautiful hotel.We look forward to welcoming you back to our Hotel.With very best wishes,Claudia Gallo - General Manager

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is top notch and so is the property!!!
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Regency Firenze le 16 nov. 2023
Dear Antonio, We are glad to read that our Team made every attempt to ensure that your stay with us was the best possible.We all look forward to welcoming you back for another indelible stay. Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique property, excellent service and convenient location that is away from the tourist area.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Regency Firenze le 6 nov. 2023
Dear Nicholas, Thank you for sharing your memorable experience at our Hotel Regency. We are indeed delighted to know that the services rendered were up to your expectations. Allow us also to thank you for the kind words that you spent for our Staff. We are glad to read that our Team made every attempt to ensure that your stay with us was the best possible and of course that you enjoyed our strategic location.We all look forward to welcoming you back for another indelible stay. Best RegardsClaudia Gallo - General Manager

10/10 Excellent

James Francis

Séjour de 2 nuits en octobre 2023
Réponse de Hotel Regency Firenze le 16 nov. 2023
Dear James Francis, Thank you for your positive feedback. We are indeed delighted to know that the services rendered were up to your expectations. We look forward to welcoming you back soon!Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Beba, New Milford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Very quiet area. Close to everything (15-20 minutes walk).
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Regency Firenze le 6 nov. 2023
Dear Beba, Greetings from Hotel Regency - Small Luxury Hotels of the World. We are very pleased to learn that you were well impressed by the enchanting charm of the hotel. The rooms and suites indeed are elegantly furnished with fine fabrics, valuable antiques and soft beds to offer a relaxing and comfortable stay to our precious Guests.The excellent location, Piazza D'Azeglio, makes this hotel even more esteemed. We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Jeffrey

Séjour de 2 nuits en octobre 2023
Réponse de Hotel Regency Firenze le 6 nov. 2023
Dear Jeffrey, Greetings from Hotel Regency - Small Luxury Hotels of the World. Thank you for your positive feedback !We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Carla

Voyage en groupe
Our stay was perfect, other than our dinner in their restaurant, Le Jardin. A little fixing needed there, but the hotel is beautiful and a short walk to the attractions.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Regency Firenze le 3 nov. 2023
Dear Carla, I would like to thank you for taking the time to write a comment in regards to your last stay at the Regency.We are delighted to hear you appreciated the service provided by our Team and our property overall.We take care of every single detail in everything we do for our clients. Please note that I will inform the entire team about your lovable feedback. We are all looking forward to welcoming you back at our property in Florence.Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Ira, malvern

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Hotel Regency Firenze le 6 nov. 2023
Dear Ira, Greetings from Hotel Regency - Small Luxury Hotels of the World!Thank you so much for your positive feedback.We are all looking forward to welcoming you back at our property in Florence.Best RegardsClaudia Gallo - General Manager

10/10 Excellent

talal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean property, very good staff cooperative give you good advice about the area want to see . I was so happy to be in this property and have a very nice time there Thanks for all the staff there
Séjour de 2 nuits en août 2023
Réponse de Hotel Regency Florence le 12 sept. 2023
Dear Talal,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

Sarmad, Vaughan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hospitality and service from staff was beyond expectations. They made me feel very comfortable and well welcomed during the stay. Staff were very helpful, friendly, knowledgeable and professional .
Séjour de 2 nuits en août 2023
Réponse de Hotel Regency Florence le 12 sept. 2023
Dear Sarmad,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

2/10 Horrible

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel spoiled by valet parking service. Make sure you take photos before they park it and give it a thorough check on handover or you will be as sorry as I was. Hotel did not really seem to care either, simply shrugged the shoulders.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. The food was excellent and staff was friendly and helpful. About a 15 minute walk to anything but thats why it was so quiet.
Séjour de 2 nuits en août 2023
Réponse de Hotel Regency Florence le 12 sept. 2023
Dear Sharon,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We stayed in the premium suite with a separate living room. When we arrived the AC in the bedroom wasn’t working. The hotel couldn’t fix the issue until Monday so the first night we slept with no AC in the bedroom. Keep in mind that it’s 95 degrees outside this week in Florence. AC was fixed Monday afternoon. We asked the hotel to credit us for the night. The manager was only willing to credit 150.00 euros towards dinner in the hotel restaurant. Totally un-acceptable.
Séjour de 3 nuits en août 2023

10/10 Excellent

Sam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very elegant & luxury hotel even in the tiniest details!!! Definitely worth staying there
Séjour de 3 nuits en août 2023
Réponse de Hotel Regency Florence le 7 août 2023
Dear Mr. Sam, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo

10/10 Excellent

Tashi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was high end, luxurious and the service was great.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Regency Firenze le 24 juil. 2023
Dear Tashi,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them. They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

6/10 Satisfaisant

Raquel

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Esta lejos del centro No tiene servicios Falta aire acondicionado en el baño
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Regency Firenze le 24 juil. 2023
Dear Mrs. Raquel,Greetings from Hotel Regency.Thank you for taking some of your time to leave a feedback after your stay with us.We are sorry to hear that your experience at the Hotel Regency did not completely meet your expectations, we always aim to offer the most comfortable stay to our Guests and we regret to know that this time we did not manage it.Concerning your kind comments, please be informed that we are located just 10/15 minutes walking from the very heart of the city and that our location, together with the services our boutique hotel offers, are all in the description of the Hotel, which you can read during the booking.Looking forward to the opportunity of welcoming you again in the future in order to reverse your first impression of us.Kindest regards,Claudia GalloGeneral Manager

10/10 Excellent

Cecil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Hotel Regency Firenze le 24 juil. 2023
Dear Mr. Cecil,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

Vladimir, Fair Lawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Regency Florence le 7 août 2023
Dear Mr. Vladimir, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo General Manager

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Hotel Regency Firenze le 9 juil. 2023
Dear Guest,Allow me to thank you for leaving this feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

Ririna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023
Réponse de Hotel Regency Firenze le 9 juil. 2023
Dear Guest,Allow me to thank you for leaving this feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, a good experience. Just did not like the idea of climbing all those steps to get to our room after a long day of sightseeing.
Séjour de 3 nuits en mai 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Dear Mr. Jose,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are sorry to hear that the room we assigned to you was not completely to your satisfaction, we have taken note of your preference should you decide to visit us again in the future.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

Kim

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incredibly lovely property! Loved our suite & breakfast was wonderful 💜❤️💜 Excellent staff & service👊👊👊
Séjour de 1 nuit en mai 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Dear Guest,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 Bien

Tore J M

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Dear Mr. Tore J M,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 Bien

Atilla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Personal war sehr freundlich und nett. Wir haben uns als Familie sehr wohlgefühlt. Das Frühstück könnte etwas vielfältiger sein. Oliven sind für die Toskana ein Muss, jedoch gab es das nicht. Im Allgemeinen waren wir sehr zufrieden und bedanken uns vor allem beim sehr hilfsbereitem Personal.
Séjour de 2 nuits en avril 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Dear Mr. Atilla,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.Thank you for your kind suggestions regarding the breakfast, we have taken good note about your comment and we will do our best in order to improve it.Concerning the olives, please be informed that we have them and we usually serve them with the aperitif.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

carlo

Séjour de 3 nuits en avril 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Egregio Signor Carlo,Mi permetta di ringraziarla per aver lasciato un feedback così positivo a seguito del suo soggiorno.Siamo tutti lieti di leggere che la sua esperienza presso l'Hotel Regency abbia soddisfatto le sue aspettative e tutto sia stato di suo gradimento.E' stato un piacere per noi averla come nostro gradito ospite e non vediamo l'ora di avere di nuovo l'opportunità di accoglierla.Cordiali saluti,Claudia GalloGeneral Manager

10/10 Excellent

Olaug Merete

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herskapelig og vakkert
Amazing opplevelse med fantastisk personale og vakre omgivelser.
Séjour de 3 nuits en avril 2023
Réponse de Hotel Regency Firenze le 4 juin 2023
Dear Mrs. Merete,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is absolutely wonderful in all respects. The facility is charming, classy and beautifully decorated. The restaurant has delicious selections of food and drink and the staff were extremely accommodating of particular food requirements of my wife and two adolescent children. The breakfast is lovely and the garden is peaceful and full of lemon trees. The location is in a relatively quiet and upscale part of Florence. Our family enjoyed the open space of the Parco giochi D'Azeglio immediately across the street. The concierge staff was extremely helpful in arranging a variety of activities for our family (beginning even prior to the start of our stay). We would stay here again in a heartbeat!
Séjour de 5 nuits en mars 2023
Réponse de Hotel Regency Florence le 1 mai 2023
Dear Joshua,Allow us to thank you for leaving this wonderful review after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that you enjoyed our property and our location, which is indeed perfect in order to discover the wonderful city of Florence.It was a pleasure for us to have you and your family as our precious Guests and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

oscar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and location
Séjour de 2 nuits en avril 2023
Réponse de Hotel Regency Florence le 16 avr. 2023
Dear Guest,Thank you for leaving this kind review after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that you enjoyed our property and our location, which is indeed perfect in order to discover the wonderful city of Florence.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 Excellent

JUAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien
Séjour de 3 nuits en mars 2023
Réponse de Hotel Regency Florence le 16 avr. 2023
Dear Guest, Greetings from Hotel Regency.Allow us to thank you for spending part of your time to leave this positive review after your stay with us.It is a pleasure for us to read that we managed to meet your expectations and that you enjoyed our property, I will share you rkind review with the whole Team, they will be more than happy to know.It was really an honor for us to have you and your family as our precious Guests during your trip to Florence.We are all looking forward to welcoming you again in the future.Kindest regards,Claudia GalloGeneral Manager

8/10 Bien

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Réponse de Hotel Regency Firenze le 6 nov. 2023
Dear Ali, We deeply thank you for your kind feedback regarding your recent stay at the Hotel Regency. We are very pleased to learn that you were well impressed by the enchanting charm of the hotel. We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 Excellent

Francesca

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good location, wonderful staff and very nice breakfast.
Réponse de Hotel Regency Firenze le 4 déc. 2022
Dear Guest,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet your Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.We are all looking forward to welcoming you again for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager