Petit-déjeuner, déjeuner et dîner servis sur place
Vérifier la disponibilité

Avis sur Best Western Fairmont

3 out of 5
Best Western Fairmont
1201 Torgerson Drive, Fairmont, MN

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 83." "
Note des voyageurs de 8 (Bien), d’après 23 avis sur 83." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 83." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 83." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 83." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

William Harrison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mai 2024
Réponse de Izzy Munsch le 28 mai 2024
Dear Mr. Harrison,We're thrilled to hear that you had such a fantastic experience with us, and we truly appreciate your perfect 5 out of 5 rating. Your feedback means the world to us, and it's incredibly rewarding to know that we met and exceeded your expectations.We're delighted that you chose to stay with us, and we want you to know that we're already looking forward to your next visit. Our team will be working hard to make sure your next stay is even better than the last one. Once again, thank you for your kind words and for making Best Western Fairmont your home away from home. We can't wait to welcome you back soon for another unforgettable stay!Yours in hospitality,Izzy MunschGuest Services ManagerBest Western Fairmont

10/10 Excellent

Rick, Roseville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Fairmont AGM le 10 avr. 2024
Thank you so much for taking the time to complete a survey and for choosing to stay with us at Best Western Fairmont. We are thrilled to hear that your experience was a 5 out of 5 and that you enjoyed your time with us.Our team strives to provide exceptional service and it is great to hear we achieved that. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Again, thank you for your feedback and for choosing Best Western Fairmont.Yours in hospitality,Jennifer G

10/10 Excellent

Vickie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was easy to get to.
Séjour de 1 nuit en mars 2024
Réponse de Jennifer G le 18 mars 2024
Thank you for the 5 out of 5 review! We appreciate you taking the time to respond and for staying with us at Best Western Fairmont. We hope to have you as our guest in the future.Yours in hospitality,

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Emily le 30 janv. 2024
Hi Kathryn, thank you so much for taking the time to review your recent stay! We're grateful for the kind review and hope to welcome you back again soon!

4/10 Médiocre

Kyle

Réponse de Guest Services Manager le 23 janv. 2024
Thank you, Kyle for reviewing our hotel. Please accept our sincere apology for failing to exceed expectations. We do hope for the opportunity to serve you again in the future.

10/10 Excellent

Steve

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 23 janv. 2024
Thank you, Steve for the 5- STAR review. We look forward to seeing you again in the future.

8/10 Bien

Wendy

Séjour de 1 nuit en janvier 2024
Réponse de Guest Services Manager le 23 janv. 2024
Thank you, Wendy for your positive review of our hotel. We look forward to serving you again in the future.

2/10 Horrible

Brittany

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
sliding door would not open much, bathroom door was jammed and seemed runned down
Séjour de 1 nuit en décembre 2023
Réponse de Fairmont AGM le 10 janv. 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is crucial to us, and we regret that the sliding door and bathroom door fell short of your expectations. Please be assured that we are addressing these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Yours in hospitality,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice overnight stay
The front desk personnel were super nice and got me checked in right away. The room was clean and comfortable. I took a star off because my room smelled like dog/mold and I had to shut the heat off for the night because my allergies were acting up. I’m super allergic to dogs and kind of wish they would have rooms that don’t cater to animals. Don’t get me wrong I think it’s great they offer that service for pet owners but if I could book a room that I know didn’t have animals in it, I would have. Besides that, it was a great stay. The best was comfy and the room was clean!
Séjour de 1 nuit en décembre 2023
Réponse de Emily le 26 déc. 2023
Thank you for taking the time to share your feedback. We're delighted to hear that our front desk personnel provided excellent service, and you found your room clean and comfortable. We sincerely apologize for the inconvenience caused by the smell in your room and any discomfort you experienced due to allergies.We appreciate your suggestion regarding designated pet-free rooms, and we'll certainly consider this as we strive to enhance our guest experience. We're pleased that overall, you had a great stay, enjoyed our comfortable beds, and appreciated the cleanliness. Your input is valuable, and we hope to welcome you back for an even better experience in the future.

6/10 Satisfaisant

Lynn

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I stay here every other month for work. This time, the cleaning crew left the used soap in the shower and the previous persons shampoo and conditioner
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services Manager le 20 déc. 2023
Thank you for taking the time to complete this survey. Please accept our sincerest apologies for not exceeding expectations in regard to the bathroom cleanliness as this is not our normal standard. We do hope to get the chance to serve you again and show you our true level of service.

10/10 Excellent

Mandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pooarea was great for the kiddos!
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services Manager le 6 déc. 2023
Thank you, Mandy for the 5-STAR review. We look forward to seeing you again in the future.

8/10 Bien

Douglas

Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 15 déc. 2023
Thank you, for the positive review of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

Damon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Nice pool area
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services Manager le 22 nov. 2023
Thank you, Damon for the 5-STAR review. We look forward to seeing you again in the future.

8/10 Bien

Chasity

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services Manager le 22 nov. 2023
Thank you for the positive review of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

Jean Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services Manager le 21 nov. 2023
Thank you, Jean Paul for the 5-STAR review. We look forward to seeing you again in the future.

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services Manager le 1 nov. 2023
Thank you, Karen for the positive review of our hotel! We look forward to seeing you again!

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services Manager le 1 nov. 2023
Thank you, David for the positive review. We look forward to seeing you again in the future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service. Only wish label was on doors to lobby. Very confusing to get to lobby from room.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services Manager le 16 oct. 2023
Thank you, for the positive review. We are that the halls seemed confusing. Our hotel does offer signs on the hallway walls directing guests to and from areas.

10/10 Excellent

Fay, Minneapolis

Voyage en couple
Les points forts : Propreté et personnel et service
Staff extremely helpful
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services Manager le 16 oct. 2023
Thank you, Fay, for the positive review! We hope to see you again soon.

8/10 Bien

Steve

Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manager le 1 nov. 2023
Thank you, Steve for taking the time to review our property. Please accept my sincerest apologies on behalf of our team for not exceeding expectations. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Tom

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manager le 28 sept. 2023
Thank you, Tom for the positive feedback! We look forward to seeing you again in the future!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services Manager le 28 sept. 2023
Thank you for the positive feedback! We look forward to seeing you again in the future!

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and clean room
Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 12 sept. 2023
Thank you, Daniel, for the 5-STAR review. We look forward to seeing you again.

10/10 Excellent

MICHAEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 20 août 2023
Thank you, Michael, for the positive review! We are thrilled to know that you enjoyed your stay, and looked forward to seeing you again.

10/10 Excellent

Jason

Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 12 sept. 2023
Thank you, Jason for the 5-STAR review. We look forward to seeing you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 17 août 2023
Thank you for the positive review of our hotel! We look forward to seeing you again.

8/10 Bien

Sheila

Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 12 sept. 2023
Thank you, Shelia for the positive review. We look forward to seeing you again.

10/10 Excellent

Justin M, Marengo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk was very helpful and friendly. I would stay here again when I'm in the area.
Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 9 août 2023
Thank you, Justin M, for the 5-STAR review of our hotel! We are so happy to hear that you enjoyed your stay with us. We look forward to serving you again in the future.

10/10 Excellent

Vickie

Séjour de 1 nuit en août 2023
Réponse de Guest Services Manager le 12 sept. 2023
Thank you, Daniel, for the 5-STAR review. We look forward to seeing you again.

8/10 Bien

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 9 août 2023
Thank you, Shannon for the positive review of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

Angie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great restaurant and bar
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 9 août 2023
Thank you, Angie, for the 5-STAR review. We look forward to seeing you again.

10/10 Excellent

Angelina

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was the last overnight stay of our family road trip (with a dog). It was the most comfortable hotel stay we had the whole trip. The staff was amazingly polite and helpful and the hotel accommodated our pet without any trouble. Would definitely stay here again if we’re in the area.
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 20 juil. 2023
Thank you, Angelina, for the 5-STAR review of our property. We are so happy to hear that you had such a great experience. We look forward to seeing you again!

10/10 Excellent

Ashlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room and nice staff
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 20 juil. 2023
Thank you, Ashlyn, for the 5-STAR review of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

Fred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 12 juil. 2023
Thank you for your 5-STAR review of our property. We look forward to seeing you in the future.

10/10 Excellent

Rabecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleased
Fun pool area with lots of seating, a fun game room, nice fitness center. Clean spacious rooms. Comfy bed. Nice city.
Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 11 juil. 2023
Thank you, Rabecca for your positive review of our property during your stay. We look forward to seeing you again in the future.

10/10 Excellent

Meghan

Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 7 juil. 2023
Thank you, Meghan, for the positive review of our hotel! We appreciate your business and look forward to seeing you again.

2/10 Horrible

Chris

Séjour de 1 nuit en juillet 2023
Réponse de Guest Services Manager le 9 août 2023
Thank you, Chris, for reviewing our hotel. Please accept our sincerest apologies for failing to exceed expectations. We hope for the opportunity to welcome you back in the future to provide a better experience.

10/10 Excellent

Edward, glendale hts

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfy beds, easy access off the highway, clean and friendly staff.
Séjour de 1 nuit en juin 2023
Réponse de Guest Services Manager le 18 juin 2023
Thank you, Edward for the 5-STAR review! We look forward to seeing you again.

10/10 Excellent

Chris

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Guest Services Manager le 13 juin 2023
Thank you, Chris for the positive review of our hotel! We look forward to seeing you again.

10/10 Excellent

Russell

Séjour de 4 nuits en juin 2023
Réponse de Guest Services Manager le 6 juil. 2023
Thank you for the 5-STAR review, we look forward to seeing you again in the future.

8/10 Bien

Gary

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
There was pretzel along bed base. and some type of powder on bathroom floor when we arrived.
Séjour de 1 nuit en mai 2023
Réponse de Emily le 25 mai 2023
Hi Gary, thank you for taking the time to review your stay. We apologize for the pretzel left in your room. Our housekeeping team works hard to ensure a clean room for all guests and we are disappointed to hear we missed the mark here. We will share your feedback with our team. Kindest regards, Emily

6/10 Satisfaisant

Allison

Voyage en famille
Les points forts : Personnel et service
There was a convention this weekend and if i would've known that they were having food tables up around the poolside rooms i wouldve choose a cheaper room. They were loud late into the night then woke us up early in the morning. With that said with that amount of people no wonder it wasnt very clean and we found cigarette butts in the pool area.
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manager le 26 avr. 2023
Thank you, Allison, for taking the time to review our property. Please except my sincerest apologies for the noise during your stay. Every year, in April, our hotel hosts this large convention at our Best Western property. We are very sorry for this group affecting your experience. Our team will use your feedback to help improve our services for next year to ensure every guest is having the best possible experience.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Everything is Great ! Pool area is Wonderful, will come again !
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manager le 15 avr. 2023
Thank you for your positive review, Linda! We look forward to seeing you again in the future!

8/10 Bien

Tara Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The lady at check-in, (i believe he name was Kristina) was very nice, and efficient. The rooms were clean, showers good, nice patio, restaurant on site and one next door. The beds were a little uncomfortable. I'm surprised they didn't offer breakfast, for the price.
Séjour de 1 nuit en avril 2023
Réponse de Guest Services Manager le 15 avr. 2023
Thank you, Tara Chris, for your review, We are so pleased our staff helped create a great experience! Please accept our sincerest apologies our beds and breakfast fell before expectations. Per Best Western Brand Standards, since Green Mill offers Full-Service to our guests, we don't have to offer complimentary breakfast. We hope that we get the opportunity to service in the future.

8/10 Bien

Lynn

Séjour de 2 nuits en mars 2023
Réponse de Guest Services Manager le 26 avr. 2023
Thank you, Lynn, for the positive review. We look forward to seeing you again in the future.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements
Old property needs updating. Expensive rates for a Farm community
Séjour de 1 nuit en février 2023
Réponse de Guest Services Manager le 10 mars 2023
Robert,Thank you for your review of our property. The rates for our hotel are based on several factors, like many hotels. The rates are based on: occupancy levels, time of year, what's going on in the area/surrounding areas. Our rates are dictated by the market, and our market is Interstate 90. Has we are located directly off I-90 and a halfway point for travellers from Chicago, IL to Rapid City, SD.Our hotel also was updated and remodeled Fall-Winter of 2021, we converted from a Holiday Inn to a Best Western.

10/10 Excellent

Blumer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Guest Services Manager le 21 févr. 2023
Thank you for the positive review! We look forward to seeing you again.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk attendant was efficient and very friendly. Our room was quiet, clean and comfortable. We enjoyed having the Green Mill attached and had a delicious dinner and breakfast.
Séjour de 1 nuit en février 2023
Réponse de Guest Services Manager le 20 févr. 2023
Thank you, Susan for the positive review. We look forward to seeing you again.

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Guest Services Manager le 20 févr. 2023
Thank you, Shirley for the positive review! We look forward to seeing you again!

10/10 Excellent

miriam

Séjour de 1 nuit en février 2023
Réponse de Guest Services Manager le 15 nov. 2023
Thank you for your 5-STAR review of our hotel! We look forward to seeing you again in the future.