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Avis sur Gateway Inn Fairfield

2 out of 5
Gateway Inn Fairfield
2100 North Texas Street, Fairfield, CA

Avis

4,4
Note des voyageurs de 10 (Excellent), d’après 13 avis sur 144." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 144." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 144." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 144." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 144." "

4,6/10

Propreté

5,0/10

Personnel et service

3,8/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en février 2019

2/10 Horrible

Shannon

Voyage en groupe, Voyage d’affaires
Les points faibles : Équipements
We had to switch rooms because the bathroom floor was full of bugs and the curtains were falling off the rods and the beds were sloppily made. So we moved to a slightly cleaner room but there was no soap no trash cans and no batteries in the remote. The cops have already been to the property once due to very seedy people hanging about the property. Worse place I’ve ever stayed in my life
Séjour de 1 nuit en janvier 2024

2/10 Horrible

SERG

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

8/10 Bien

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

6/10 Satisfaisant

PHONG T

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No discrimination here. But honestly speaking most motels managed by Asian Indians aren't perfect--old, little cared, no smiling.
Séjour de 1 nuit en décembre 2021

8/10 Bien

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021
Réponse de chris le 25 déc. 2021
Thank you

10/10 Excellent

Tenisha

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Everything but the maids..
Everything is coo but I know one thing the the maids are lazy. Everytime I rented a room something is still dirty most of the time its the bathroom.. They never clean the bathroom it nasty it be hair everywhere from the previous people.. It just ridicoulous. So I figured that's why I saw a roach cause they won't clean up..
Séjour de 1 nuit en décembre 2021
Réponse de Chris le 5 déc. 2021
we have discuss your issues with the maid and train them to improve in the service.

4/10 Médiocre

John

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Terrible
Very unsafe area of Fairfield. A lot of homeless and police activity all hours of the day. There was a man on a bike in the parking lot asking guests to purchase drugs. People in parking lot in their cars all night. The only hotel employee was very rude. The only thing he said to me was my room # and handed me a single card key. There is absolutely no reason I would ever stay here again.
Séjour de 1 nuit en novembre 2021
Réponse de chris le 5 déc. 2021
Management has taken yur response seriousy. we have improved on the issues including starf training.

2/10 Horrible

Paulina

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2021

6/10 Satisfaisant

David

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very run down
Very rundown, it's a 1-star hotel at best.
Séjour de 1 nuit en août 2020

4/10 Médiocre

Edwin, San Francisco

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room have bed bugs. Service is reasonable . Manager offers a change of room . The new room unfortunately has bed bugs too but not as severe as the 2nd floor room!
Séjour de 7 nuits en août 2020
Réponse de Ricky le 10 août 2020
thank you so much for taking time review sorry for truble we are doing pestcontrol regularly and immediately i change room you like 2nd floor but we dont have available so i give 1st floor The new room didnot have any problem

8/10 Bien

guest, fairfield ca

Les points faibles : Propreté, personnel et service, équipements
couldnt have visitors come to the room and the room and bathroom had roaches also no telephone in the room
Séjour de 3 nuits en juin 2020

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was very nice & helpful. I enjoyed my stay here
Séjour de 1 nuit en mai 2020
Réponse de ricky le 21 mai 2020
thank you so much take time for review see you agin

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Clothing store and quiet motel and houskeep keeps clean towels
Séjour de 3 nuits en mai 2020
Réponse de ricky le 21 mai 2020
thank you so much take time for review see you agin

4/10 Médiocre

Carlton, San Bernardino

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The pictures online were not up to date. It look nothing like the pictures. Nothing was clean. The bed, floor, linens, shower, table. All dirty. Never going back.
Séjour de 1 nuit en février 2020
Réponse de Ricky le 8 févr. 2020
thank you for taking time for Reviews sir C/inn and C/ out time you did dont say anythink but you want to late c/out i give one more but you ask me for c/out at 4pm sorry for thats its not possible c/out @ 4pm

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anything about the property as they had a outside washing machine if that was the dollar 75 to wash and dry. The West has the office manager with often want to argue about the internet code or pricing was found on different website
Séjour de 6 nuits en janvier 2020

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2020

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There's nothing to like about this place. It seems like beddings (pillow cases, blankets, covers) are not changed in between guests occupancy. The room is dirty. The area looks unsafe.
Séjour de 1 nuit en janvier 2020

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Heed the warning and use this as a last resort
The person at the counter did not know how to check me in so it ruined my yimetable to wait for the person to arrive that could do the job. I asked if late check out was possible since I was going to be out very late and 2 people responded at the same time. One said they have people coming so I can't stay any later. The other said "No, no. You have plenty of time. 11a only." ALL of the comments were unnecessary. A simple answer of no would have been fine. Pissed me off as I felt like it was racially based. It took everything in me not to snap back. Who tells someone they have plenty of time? He had no right to tell me what I do and don't have and I should not have to tell all of my business just for them to hear me. The 1st room they sent me to was not clean and smelled like smoke. It was supposed to be non-smoking. It was almost 4p and not clean. The 2nd room looked like they converted it into a room and needed much TLC. There was no tub... all I wanted to do was to take a bath...
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Sam le 13 déc. 2019
Dear Guest, Thank you for the recent 5star review. and thank you for staying with us at the Gateway Inn Fairfield.we hope to see you soon.

2/10 Horrible

Erica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

2/10 Horrible

Shawnee, Redding,ca

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When you drive in, it instantly is run down but being exhausted from driving all night we needed to sleep. We get to the desk which you have to stand outside to be serviced, the front desk clerk was somewhat rude to us and just unpleasant to work with. We get to our room, number 105. We both ran into the bathrooms whi h was a nightmare. First I noticed the heavy smell of chemicals in the room. But then I noticed the large streak of handprints on the glass of the vanity in the dark. In the bathroom the tile grout was black and looked like it hadn't been swept or mopped in ages. There was literal fences and boogers wiped/sprayed across the back wall and side wall of the toilet. We didn't even dare to look in the shower. But we got ready to sleep, I stole the world's flattest pillows off the other bed so I could have at least one semi full pillow, pulled back the sheets with my husband and crawled in. The sheets were very scratchy and reaked of bleach. The bed was as hard as the floor. But beggars can't be choosers I guess, however I have stayed at many motels but this one, we couldn't wait to leave in the morning which took another 20 minutes of being harassed by another patron while we waited to get service at 8am with the door to the lobby still locked and ringing the service bell.
Séjour de 1 nuit en novembre 2019

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay there!! This place stinks, beds are horrible, bathroom was dirty, there was no tp or tissue in bathroom, carpet old and ripped!!
Séjour de 1 nuit en octobre 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019

2/10 Horrible

ErnestVaughn, Fairfield

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ive been coming here for a long time and the front Desk/management still act like they dont know me. i have spent way to much money here. Everytime i check in there all these new rules my favorite was no Xbox on there tv because they couldn't figure out how the input buttons work. They charge $100 Deposit no credit card cash only. Only so they can try and find a way to keep your money. I won't stay ever again.
Séjour de 1 nuit en octobre 2019

2/10 Horrible

t c

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nastiest and worst experience of my life!! all bad
This place is the most nastiest place I’ve ever seen. We had to leave after being there for 15 minutes. It was so dirty and the service was horrible. There was dookie stains on the mattress, bullet holes in walls and the carpet don’t even get me started.. the walls were stained and the pillowed were brown. There was open condominium rappers under the bathroom sink and the drawers had food and dust in them. Best of all there was a used syringe and bag of drugs under the bed. The house keeper was the most disrespectful and ghetto person ive ever met do not stay here I have all the pictures to prove it too if you want to see them. It was the most craziest joke I ever seen and they also charged hotels. Com the full 3 day reservation and to top it off it’ll be 2 weeks until I get my money back. Bs
Séjour de 2 nuits en octobre 2019

4/10 Médiocre

Victoria

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pay a few bucks more!!!
Stayed here 6 months(?) prior and for cheap hotel it was OK. Now——-Strong smell of Raid and then Cockroaches in bathroom and bedroom!, hair in bed before we got into it! Plastic covering on mattress made crinkling sound with every motion made on bed!!! Dingy stained towels! 5 minutes to get hot water running for shower! Smoke alarm kept chirping (low battery) and the management did come and replace battery at midnight!—- not bad people but terrible place! Worst place I’ve ever stayed in USA!!! Pay the extra few bucks to stay somewhere else!!
Séjour de 1 nuit en septembre 2019

2/10 Horrible

Sky, Salt Lake

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This motel was terrible. The first room the gave us was supposed to be a non-smoking room, but they used an extreme amount of odorizer spray to try and cover it up. The second room didn't smell of smoke but it smelled very musty like it had mold or mildew. The room didn't have any place to hang clothes or a dresser to put things on or in. It was so bad we left and found another hotel.
Séjour de 3 nuits en septembre 2019

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements
I did not enjoy my time the manager only gave me 3 towels and 2 of them were stained really bad. There was only one toilet paper it was a horrible experience
Séjour de 1 nuit en septembre 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

2/10 Horrible

MARTIN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst motel ever. No ice unless you payed for it. Rude.
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Katrina

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2019

2/10 Horrible

George

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty dirty room
Room was filthy. Holes in the wall, old remnants of posters on the wall, gunk on the shower wall and floor. Spend a little money. It’s cheapness isn’t worth a nights stay here.
Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the most dirty and poorly kept maintained hotel I have ever stayed in
Séjour de 1 nuit en août 2019

2/10 Horrible

Ma lourdes

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en août 2019

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Charged my card and when i get there they say they dont have a reservation
Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Carpet, wallpaper and trim are patched together like bad quilts. WiFi is spotty at best. They charge for ice machine use. I spend a lot of time in hotels in the area. Most disappointing of all of them.
Séjour de 4 nuits en juillet 2019

6/10 Satisfaisant

Bobbie

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
It's An "Okay" Place If One Is Looking For "Cheap"
The room was decent, but unimpressive (old, relatively clean, but some stains and a little mold in the bathroom). The staff was of "imported Indian" decent, so even though they spoke "English," talking with them was difficult because they're adamant that they know English, but they don't understand AMERICAN English and the desk clerk was a bit argumentative. The A/C was OLDE and noisy, but worked fairly well. Parking was a tad problematic, but the area wasn't too noisy at night.
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

MikeM, Sparks

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Demanded a $100 cash deposit upon arrival. Cash only. Wouldn’t put a hold on my card. Had to go to the ATM to get cash before I could finish checking in.
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et personnel et service
All i can say is i took pictures words cant explain how nasty this room is
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Typical dump reflective of the type of owners. This place was dirty, outdated and in need of some real maintenance.
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Manager requested a $100 cash deposit from me and another guest in case there was smoking in the room. She was very rude and I went down street to another motel. The guest in the lobby said he didn’t have $100 cash and he left. He had also booked on expedia.
Séjour de 1 nuit en juin 2019