Avis sur Comfort Inn & Suites Fairborn near Wright Patterson AFB
Comfort Inn & Suites Fairborn near Wright Patterson AFB
730 E Xenia Drive, Fairborn, OH
Avis
7,0
Bien
7,4/10
Propreté
7,6/10
Personnel et service
6,6/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
13 mai 2024
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mai 2024
Dear Lesley, Thank you for choosing our hotel and for leaving us a 4-star rating. We're glad to see you had a positive experience. If there's anything specific you enjoyed most or any area where we could improve, we would love to hear from you. Your feedback helps us serve you better. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management
4/10 Médiocre
Michael
Voyage en famille
6 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mai 2024
Réponse de GM le 7 mai 2024
Dear Michael,Thank you for sharing your experience. We sincerely apologize for the condition of your room during your stay. Your feedback is crucial in helping us improve our services. Rest assured, we're taking immediate steps to rectify these issues. We hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management
6/10 Satisfaisant
Vandana
25 avr. 2024
Vandana
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 mai 2024
Dear Vandana, Thank you for your rating. We're sorry to see that your experience didn't quite meet your expectations. We'd greatly appreciate an opportunity to learn what we could have done better during your stay. Please feel free to share your thoughts with us. We're dedicated to improving our services for valued guests like you. Warm regards.Hotel Management.
8/10 Bien
Robert, Nazareth
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Robert
Séjour de 2 nuits en avril 2024
Réponse de GM le 21 avr. 2024
Dear Robert,Thank you for taking the time to share your experience at our hotel. We're sorry to hear about the window shade and the inconvenience you faced regarding nearby dining options. Your feedback is crucial for us to improve our services. We hope to have the opportunity to welcome you back for a truly seamless stay.Warm regards,Hotel Management
6/10 Satisfaisant
Melanie, Quakertown
Voyage en famille
29 mars 2024
Melanie
Séjour de 2 nuits en mars 2024
Réponse de GM le 30 mars 2024
Dear Melanie,Thank you for your feedback. We're sorry to hear about your experience with the cleanliness and the coffee temperature. We're continuously striving to improve and your feedback is essential in this process. We're pleased to hear that you found our beds comfortable and we hope that despite these issues, you had a pleasant stay. We look forward to welcoming you back for an improved experience.Warm regards,Hotel Management
4/10 Médiocre
Shamus
24 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shamus
Séjour de 2 nuits en mars 2024
Réponse de GM le 26 mars 2024
Dear Shamus,Thank you for your rating. We regret that your experience at our hotel didn't meet your expectations. We would greatly appreciate if you could share specific feedback so we can address any issues. Your satisfaction is our top priority and we hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
10/10 Excellent
Siva
19 mars 2024
Siva
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 avr. 2024
Dear Siva,Thank you for choosing our hotel and for the 5-star rating. We're thrilled to know you enjoyed your stay. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you back in the near future. Warm regards,Hotel Management
6/10 Satisfaisant
Mellindy
21 févr. 2024
Les points faibles : Confort de la chambre
Mellindy
Séjour de 1 nuit en février 2024
Réponse de GM le 14 mars 2024
Dear Mellindy,Thank you for your rating. As we continually strive to meet and exceed our guests' expectations, we would appreciate any insights you might have regarding your stay. Any feedback, whether positive or negative, helps us improve our services. We hope to welcome you back soon at our hotel and provide you with a more satisfying experience.Warm regards,Hotel Management
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
28 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs a good renovation
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de GM le 29 janv. 2024
Dear Guest,Thank you for your feedback. We apologize for not meeting your expectations during your recent stay. We appreciate your comments about our comfortable beds and cleanliness, but we understand your concerns regarding the need for renovations. We are constantly looking for ways to improve our guests' experience and we will certainly take your feedback into account. We hope to have another chance to serve you better in the future. Best wishes,Hotel Management
4/10 Médiocre
Voyageur vérifié
Voyage en famille
15 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd like to learn more about your stay to address any concerns. Please feel free to provide additional details so we can work towards improving our services. We value your feedback and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
6/10 Satisfaisant
Ron
31 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Ron
Séjour de 1 nuit en décembre 2023
Réponse de GM le 2 janv. 2024
Dear Ron,Thank you for taking the time to provide your feedback. We appreciate your input and would love to learn more about your experience to address any areas for improvement. Please feel free to share additional details, so we can enhance our services and ensure a more enjoyable stay for you and future guests.Best regards,Hotel Management
8/10 Bien
steve
Voyage d’affaires
16 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
steve
Séjour de 5 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear Steve,Thank you for your feedback and overall positive rating! We're pleased to hear that you had a good experience. Your input is valuable, and we hope to welcome you back for an even better stay in the future.
10/10 Excellent
Sue
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en novembre 2023
Réponse de GM le 14 nov. 2023
Dear Sue,Thank you for choosing our hotel for your stay, and we're delighted to hear that you enjoyed a nice, clean, and quiet room. Your comfort and satisfaction are our top priorities. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again on your future visits.
10/10 Excellent
Danny
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Danny
Séjour de 1 nuit en novembre 2023
Réponse de GM le 7 nov. 2023
Dear Danny,Thank you for your outstanding rating! We're delighted to hear that you had a perfect stay with us. Our team works hard to ensure that our guests have a memorable experience, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another exceptional stay!
6/10 Satisfaisant
Steven
Voyage en groupe
1 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Steven
Séjour de 1 nuit en octobre 2023
Réponse de GM le 2 nov. 2023
Dear Steven,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Maintaining the security of our guests is of utmost importance to us, and we regret that you encountered a defective door lock. We take these concerns seriously and will address them promptly to ensure a safer and more comfortable environment for all our guests. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a better experience in the future.
4/10 Médiocre
Courtney, Woodbridge
Voyage d’affaires
30 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 2 nuits en octobre 2023
Réponse de GM le 30 oct. 2023
Dear Courtney,Thank you for sharing your feedback with us. We appreciate your input and will use it to continue improving our services. Your comments are important to us, and we hope to have the opportunity to host you again in the future.
10/10 Excellent
Lynn
Voyage en groupe
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Lynn
Séjour de 1 nuit en octobre 2023
Réponse de GM le 30 oct. 2023
Dear Lynn,Thank you for your positive feedback regarding our rooms. We're delighted to hear you had an excellent experience. We look forward to welcoming you back, and hopefully, you'll have the chance to enjoy our breakfast on your next visit.
10/10 Excellent
Jeffrey
24 oct. 2023
Jeffrey
Séjour de 2 nuits en octobre 2023
Réponse de GM le 25 oct. 2023
Dear Jeffrey,We're delighted to hear that you had such a wonderful experience during your stay with us. Your positive feedback is greatly appreciated, and it motivates us to continue providing top-notch service and accommodations. We look forward to welcoming you back in the future and making your next visit just as exceptional.
2/10 Horrible
ELLEN
Voyage en couple
23 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ELLEN
Séjour de 1 nuit en octobre 2023
Réponse de GM le 23 oct. 2023
Dear Ellen,Thank you for taking the time to share your experience. We apologize for the issues you encountered during your stay and appreciate your understanding. Guest satisfaction is important to us, and we hope you will consider giving us another chance in the future. Your feedback helps us improve our services.
2/10 Horrible
Jodi
Voyage en famille
21 oct. 2023
Jodi
Séjour de 1 nuit en octobre 2023
Réponse de GM le 23 oct. 2023
Dear Jodi,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for our continuous improvement efforts. Your satisfaction is important to us, and we apologize for any inconvenience you may have experienced. We hope to have the opportunity to serve you better in the future.
2/10 Horrible
Kara
Voyage en famille, Voyage en groupe
15 oct. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Do Not Stay Here
Kara
Séjour de 3 nuits en octobre 2023
Réponse de GM le 16 oct. 2023
Dear Kara,We're truly sorry to hear about the numerous issues you encountered during your stay. This is certainly not the experience we aim to provide to our guests, and we deeply regret any inconvenience you faced.Your feedback is being taken very seriously, and we will address these issues to ensure they don't happen in the future. We apologize for the inconvenience you experienced and hope you'll consider giving us another chance to provide a much-improved experience in the future.
6/10 Satisfaisant
Susan
15 oct. 2023
Les points forts : Personnel et service
Susan
Séjour de 1 nuit en octobre 2023
Réponse de GM le 16 oct. 2023
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding our breakfast and cleanliness. Please know that your comments have been shared with our team to ensure these areas are addressed. We hope you'll give us another opportunity to provide the exceptional service we're known for.
10/10 Excellent
Tyler
14 oct. 2023
Tyler
Séjour de 1 nuit en octobre 2023
Réponse de GM le 6 nov. 2023
Dear Tyler,Thank you for taking the time to rate your recent stay with us. We are delighted to see your 5/5 rating, and we truly appreciate your positive feedback. We are thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another exceptional stay.
6/10 Satisfaisant
Dan
13 oct. 2023
Dan
Séjour de 2 nuits en octobre 2023
Réponse de GM le 16 oct. 2023
Dear Dan, Thank you for staying with us at Comfort Inn & Suites Fairborn. We appreciate your rating and would love to understand more about your experience. Your feedback helps us improve, so please feel free to share any thoughts with us. We hope to welcome you back in the future for an even better stay!
10/10 Excellent
Jessica
Voyage en couple
12 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en octobre 2023
Réponse de GM le 13 oct. 2023
Dear Jessica,Thank you for providing feedback about our recent stay. We appreciate your comments and apologize for any inconveniences you experienced. We'll address these issues promptly to ensure a more comfortable stay for future guests. Your feedback helps us improve, and we hope you'll consider staying with us again.
6/10 Satisfaisant
Megan
11 oct. 2023
Megan
Séjour de 1 nuit en octobre 2023
Réponse de GM le 12 oct. 2023
Dear Megan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your input and the 3/5 rating you've given us. Your satisfaction is important to us, and we would love to hear more about your experience to help us improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. We hope to have the opportunity to serve you better in the future.
6/10 Satisfaisant
Dianne l
Voyage en famille
26 sept. 2023
Les points forts : Personnel et service et équipements
Dianne l
Séjour de 2 nuits en septembre 2023
Réponse de GM le 26 sept. 2023
Dear Dianne,We appreciate your feedback regarding the cleanliness of our food area. Guest feedback is essential to us, and we take your comments seriously. Thank you for bringing this to our attention, and we hope to provide you with an improved experience during your next visit. Your comfort and satisfaction are important to us.
8/10 Bien
Michael
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en septembre 2023
Réponse de GM le 26 sept. 2023
Dear Michael,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased to see that you had a generally positive experience. If there are any specific areas where we can improve to make your next stay even more enjoyable, please don't hesitate to let us know. We value your input and look forward to serving you again in the future.
6/10 Satisfaisant
Trevor
Voyage en famille
25 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Trevor
Séjour de 2 nuits en septembre 2023
Réponse de GM le 25 sept. 2023
Dear Trevor,Thank you for your feedback on your recent stay at our hotel. We appreciate your input and are glad to hear that you found our staff friendly and smiling. We take all comments seriously and will use them to make improvements where needed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to serve you better in the future.
8/10 Bien
Kristen
Voyage en couple
24 sept. 2023
Kristen
Séjour de 1 nuit en septembre 2023
Réponse de GM le 25 sept. 2023
Dear Kristen,Thank you for your feedback. We're glad to hear that your stay was fine. If you have any specific comments or suggestions for how we can make your next stay even better, please don't hesitate to share. Your input is important to us, and we look forward to serving you again in the future.
10/10 Excellent
Cynthia
Voyage en famille
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en septembre 2023
Réponse de GM le 20 sept. 2023
Dear Cynthia,Thank you for sharing your positive feedback about our breakfast service. We're delighted to hear that you had a pleasant dining experience during your stay. Our team works hard to ensure our guests enjoy a satisfying meal, and we're glad to know that you were well attended to. We value your input and hope to continue providing you with great experiences during your future visits.
8/10 Bien
Lisa, ST MARYS
Voyage en famille
16 sept. 2023
Les points forts : Équipements
Lisa
Séjour de 1 nuit en septembre 2023
Réponse de GM le 18 sept. 2023
Dear Lisa,Thank you for taking the time to share your feedback with us. We greatly value your input as it helps us enhance the quality of our services.Your comments are important to us, and we will use them to continually improve the guest experience. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests, and we regret to hear that we fell short of your expectations during your visit.We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Robert
15 sept. 2023
Robert
Séjour de 5 nuits en septembre 2023
Réponse de GM le 6 oct. 2023
Dear Robert,Thank you for leaving us a 5-star review. We're thrilled you enjoyed your stay at Comfort Inn & Suites Fairborn near Wright Patterson AFB. We aim to provide a stellar experience that leaves a lasting impression. Should you have any thoughts to share, please don't hesitate to do so. We look forward to welcoming you back soon!
10/10 Excellent
Jessica, Wilmington
Voyage en couple
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en septembre 2023
Réponse de GM le 12 sept. 2023
Dear Jessica,We're thrilled you had such a positive experience at Comfort Inn & Suites Fairborn! Your kind words reaffirm our commitment to provide a clean, quiet stay. We're looking forward to hosting you again in the near future!
8/10 Bien
joseph
Voyage en famille
9 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en septembre 2023
Réponse de GM le 12 sept. 2023
Dear Joseph, thank you for sharing your feedback. We're delighted that you enjoyed the peaceful ambience and spacious accommodation during your overnight stay. Your comfort is our top priority. Looking forward to welcoming you back for another restful experience at Comfort Inn & Suites Fairborn near Wright Patterson AFB.
8/10 Bien
Eric
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en septembre 2023
Réponse de GM le 4 sept. 2023
Dear Eric,We're thrilled to hear that our hotel's location and spacious rooms met your needs during the wedding you attended at Rona Banquet Hall. It's wonderful to know that you found our staff to be exceptional, as providing excellent service is a top priority for us.We would be delighted to welcome you back for another comfortable stay.
10/10 Excellent
Voyageur vérifié
2 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de GM le 4 sept. 2023
Dear Guest,Thank you so much for taking the time to rate your recent stay with us a perfect 10/10! We're thrilled to hear that you had such a wonderful experience at our hotel.Providing exceptional service and comfort to our guests is our top priority, and it's fantastic to know that we succeeded during your visit.We'd be honored to have the opportunity to host you again.
8/10 Bien
Michael
Voyage d’affaires
23 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Michael
Séjour de 1 nuit en août 2023
Réponse de GM le 24 août 2023
Dear Michael,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and your choice to stay at our hotel.Your satisfaction is important to us, and we hope to have the pleasure of serving you again in the future. If you have any specific comments or suggestions that would help us improve, please feel free to share them.
8/10 Bien
Sonya
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonya
Séjour de 3 nuits en août 2023
Réponse de GM le 22 août 2023
Dear Sonya,Thank you for taking the time to provide feedback on your recent stay, and for your overall rating of 4/5. We appreciate your input.Your satisfaction is important to us, and we'd love to learn more about your experience to understand how we can improve and provide an even better stay next time. If you have any specific comments or suggestions, please feel free to share them.We value your patronage and look forward to serving you again in the future.
8/10 Bien
rhonda
13 août 2023
rhonda
Séjour de 1 nuit en août 2023
Réponse de GM le 4 sept. 2023
Dear Rhonda,Thank you for taking the time to leave us a rating for your stay with us as 4/5. We sincerely appreciate your feedback.It's great to hear that you had an overall positive experience during your stay. We're constantly working to improve, and your input helps us do just that. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.
10/10 Excellent
Linda
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night
Linda
Séjour de 1 nuit en août 2023
Réponse de GM le 14 août 2023
Dear Linda,We're thrilled to hear your positive feedback about your recent stay with us. Cleanliness, comfort, and friendliness are all important aspects of our guest experience, and we're delighted that we were able to provide that for you.Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay.
8/10 Bien
Pamela
Voyage en couple
7 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en août 2023
Réponse de GM le 7 août 2023
Dear Pamela,Thank you for taking the time to rate your recent experience at our establishment. We appreciate your feedback and your decision to rate us 4 out of 5.If there are any specific areas where we can further improve and enhance your experience, please don't hesitate to share your thoughts. Your feedback is invaluable as we strive to provide the best possible service to all our guests.We hope to have the opportunity to serve you again.
4/10 Médiocre
Steven, Upper Marlboro
6 août 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 3 nuits en août 2023
Réponse de GM le 7 août 2023
Dear Steven,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your input and your decision to provide us with a rating of 2 out of 5.We are committed to delivering a high-quality experience for all our guests and take your feedback seriously. Your comments highlight areas where we can enhance our services, and we assure you that we are actively addressing these matters.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
2/10 Horrible
KAREN, Chesapeake
Voyage en famille, Voyage d’affaires
5 août 2023
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KAREN
Séjour de 3 nuits en août 2023
Réponse de GM le 7 août 2023
Dear Karen,Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your input and take all guest comments seriously.We apologize for any inconveniences you encountered during your visit. Our goal is to provide a comfortable and welcoming experience for all our guests, and we understand that we fell short of that during your stay.We appreciate your patience and understanding and are using your feedback as an opportunity to improve. We hope to regain your trust in the future and provide you with a better experience.
6/10 Satisfaisant
Raymond
Voyage en famille
31 juil. 2023
Raymond
Séjour de 1 nuit en juillet 2023
Réponse de GM le 4 août 2023
Dear Raymond,Thank you for taking the time to provide us with your rating. We appreciate your feedback and would love to learn more about your experience so that we can work on improving and providing you with a better stay next time. If you have any specific comments or suggestions, please feel free to share. We value your input and hope to have the opportunity to exceed your expectations in the future.
8/10 Bien
rachel
22 juil. 2023
rachel
Séjour de 1 nuit en juillet 2023
Réponse de GM le 11 août 2023
Dear Rachel,Thank you for taking the time to provide us with your feedback and for sharing your rating. We appreciate your input and hope you had a comfortable and pleasant stay.We look forward to welcoming you back in the future!
6/10 Satisfaisant
Linda
Voyage en famille
20 juil. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 21 juil. 2023
Dear Linda,Thank you for sharing your feedback with us. We're happy to hear that you found your room to be clean, but we apologize for the inconvenience caused by the bathroom door not latching properly. We'll make sure to have our maintenance staff address this issue. Furthermore, we apologize for the overgrown area around the outside of the hotel and the lack of landscaping around the back and side of the hotel. We'll work on improving this aspect of our property. We appreciate your feedback regarding the breakfast area, and we're sorry to hear that our desk clerk had difficulty keeping up with the demands of both the front desk and breakfast area. We'll work on ensuring that we have enough staffing during busy times to avoid this in the future. Thank you again for your feedback which will help us improve our guest's experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
8/10 Bien
ANDRES
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ANDRES
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Manager le 19 juil. 2023
Dear ANDRES,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager
8/10 Bien
Jennifer
16 juil. 2023
Jennifer
Séjour de 2 nuits en juillet 2023
Réponse de GM le 7 août 2023
Dear Jennifer,We appreciate you taking the time to rate your recent experience with us. Your feedback is important, and we're glad to see that you rated us 4 out of 5.If there's anything specific you'd like to share or any areas where you believe we can further enhance your experience, please don't hesitate to let us know. We're committed to continuously improving and providing the best service possible.Thank you for choosing to stay with us, and we hope to have the pleasure of serving you again in the future.
6/10 Satisfaisant
Karen
Voyage en groupe
15 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Karen
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Manager le 16 juil. 2023
Hello Karen,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant stay. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager