Avis
8,4
Très bien
8,6/10
Propreté
8,2/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
23 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 13 nuits en juin 2019
Réponse de General Manager le 25 juin 2019
Dear Guest,
Thank you for taking the time to give us your feedback.
We are happy to hear that you enjoyed your stay and hope to welcome you back soon!
10/10 Excellent
Voyageur vérifié
Voyage en groupe
14 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de General Manager le 24 mai 2019
Dear Guest,
Thank you for taking the time to give us your feedback.
We are happy to hear that you enjoyed your stay with us and were pleased about the great room service.
We hope to welcome you back again soon!
10/10 Excellent
Alexandre
23 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super île reposante pour le snorkeling
Alexandre
Réponse de General Manager le 26 mars 2018
Chers clients,
Merci beaucoup d'avoir choisi Smartline Eriyadu!
Nous sommes heureux que vous ayez passé de bonnes vacances parmi nous et que vous ayez bien profité de notre magnifique récif.
Nous espérons vous accueillir à nouveau parmi nous très bientôt!
Meilleures salutations
Directeur General
Jean-Michel Mocellin
8/10 Bien
Nadege106, Bordeaux
23 déc. 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Super !
Nadege106
Séjour de 11 nuits en décembre 2017
Réponse de General Manager le 27 déc. 2017
Madame, Monsieur
Nous vous remercions pour le bon commentaire. Nous espérons que vous avez eu un bon séjour dans notre resort Smartline Eriyadu.
Meilleures salutations,
Directeur
Stewart Jackson-Cox
8/10 Bien
Aziz
31 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aziz
6/10 Satisfaisant
sandrine arnaud, france
13 juin 2015
Les points forts : Personnel et service
Petite ile, les pieds dans l'eau...
sandrine arnaud
10/10 Excellent
Roberto
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 7 nuits en janvier 2024
2/10 Horrible
Valerio
Voyage en famille, Voyage en couple
20 oct. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valerio
Séjour de 7 nuits en octobre 2022
8/10 Bien
David
Voyage en couple
4 août 2022
Les points forts : Propreté et personnel et service
David
Séjour de 6 nuits en juillet 2022
10/10 Excellent
Jeetesh
Voyage en couple
3 janv. 2022
Les points forts : Propreté
Jeetesh
Séjour de 1 nuit en décembre 2021
6/10 Satisfaisant
Marco
13 nov. 2021
Les points forts : Confort de la chambre
Les points faibles : Propreté
ausreichende Hotelinsel im Nord-Male Atoll
Marco
Séjour de 10 nuits en octobre 2021
8/10 Bien
Stephanus
12 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephanus
Séjour de 14 nuits en mai 2021
8/10 Bien
Voyageur vérifié
Voyage en couple
18 mars 2020
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 10 nuits en mars 2020
Réponse de Eriyadu island resort le 20 mars 2020
Dear Guest,
Thank you for posting your comments on you recent stay with us. I am so pleased you enjoyed your room and the relaxing time in Eriyadu. We will also accept your nice suggestions,willadd more food choices will be added.
We hope you can return to us again in the near future.
Best regards.
Eriyadu island resort
10/10 Excellent
Voyageur vérifié
Voyage en couple
9 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en février 2020
Réponse de Eriyadu island resort le 20 mars 2020
Dear Guest,
Thank you for posting your comments on you recent stay with us. I am so pleased you enjoyed your room and the relaxing time in Eriyadu.
We hope you can return to us again in the near future.
Best regards.
Eriyadu island resort
8/10 Bien
Voyageur vérifié
10 févr. 2020
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2020
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
7 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en janvier 2020
Réponse de Eriyadu island resort le 20 mars 2020
Dear Guest,
Thank you for posting your comments on you recent stay with us. I am so pleased you enjoyed your room and the snorking in Eriyadu.
We hope you can return to us again in the near future.
Best regards.
Eriyadu island resort
10/10 Excellent
XUEWEN
Voyage en famille
28 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
XUEWEN
Séjour de 7 nuits en janvier 2020
8/10 Bien
Niklas
Voyage en famille
22 janv. 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Niklas
Séjour de 5 nuits en janvier 2020
8/10 Bien
Voyageur vérifié
4 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en décembre 2019
8/10 Bien
Alessandra
2 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alessandra
Séjour de 6 nuits en décembre 2019
10/10 Excellent
Voyageur vérifié
Voyage en couple
26 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en décembre 2019
Réponse de Eriyadu island resort le 20 mars 2020
Dear Guest,
Thank you for posting your comments on you recent stay with us. I am so pleased you enjoyed your room and the relaxing time in Eriyadu. We will also accept your nice suggestions,We will increase our Italian speaking staff.
We hope you can return to us again in the near future.
Best regards.
Eriyadu island resort
8/10 Bien
Roberto
Voyage en famille
28 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eriyadu resort
Roberto
Séjour de 7 nuits en novembre 2019
Réponse de Nashama le 29 nov. 2019
Dear Roberto,
Thank you for taking the time to provide us with your feedback. We highly appreciate it!
Warm regards,
10/10 Excellent
Caterina
18 nov. 2019
Caterina
Séjour de 7 nuits en novembre 2019
8/10 Bien
Joachim
Voyage en famille
12 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joachim
Séjour de 8 nuits en octobre 2019
Réponse de Eriyadu island resort le 20 mars 2020
Dear Guest,
Thank you for posting your comments on you recent stay with us. I am so pleased you enjoyed your room and the snorking in Eriyadu.
We hope you can return to us again in the near future.
Best regards.
Eriyadu island resort
10/10 Excellent
Voyageur vérifié
6 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax, refresh and repeat
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
10/10 Excellent
Amber
3 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amber
Séjour de 4 nuits en septembre 2019
Réponse de Guest Relation le 4 oct. 2019
Dear Amber,
Thank you for your feedback about your recent stay at Eriyadu.
We would love to hear more about your stay and hope to welcome you back soon!
8/10 Bien
Voyageur vérifié
Voyage en couple
26 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Guest Relation le 1 oct. 2019
Dear Guest,
Thank you for sharing your experience with us about your recent stay at Eriyadu and for giving us such a positive feedback. We are delighted to hear that you enjoyed everything about your holiday at our island especially the service and care of our team. Thank you for your kind comments regarding our excellent cuisine we will surely pass the positive comments to our chef team.We hope to welcome you back soon in our little paradise!
10/10 Excellent
Voyageur vérifié
Voyage en couple
29 août 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de Guest Relation le 4 sept. 2019
Dear Guest,
Thank you for writing in to us and we appreciate your time and efforts to share your feedback. We are pleased to hear that you enjoyed the atmosphere of our small island. We certainly appreciate your positive comments and will pass it on to our staff members. On the other hand, please accept our apologies for the inconvenience caused to you during the stay regarding the bathroom floor tiles. We have taken up your feedback seriously with the concerned managers so that it may be addressed. We hope that this experience will not repeat itself and that all your future visits to our resort meet the high standards that are expected of the Eriyadu. We look forward to assure you of the very best in services, facilities & hospitality in the true tradition, which Eriyadu Island Resort, is committed to delivering to all our guests. Thank you once again for your feedback and we hope to welcome you back to the island to experience the resort at its best!
2/10 Horrible
Voyageur vérifié
Voyage en couple
20 août 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en août 2019
Réponse de Guest Relation le 22 août 2019
Dear Guest,
Thank you for taking the time to give us your feedback about your recent stay at Eriyadu. We are sorry to hear that you were not feeling well while you were in our resort. However we would like to point out that it is most unlikely that it was connected with the food you ate at Eriyadu as our Resort has strict rules and regulations regarding food safety and hygiene. If it was due to this reason other guests would have also been affected and not only you. There are many other causes for diarrhea and vomiting which is not connected to the food such as viruses, overeating, medications and sunstroke. While on our care we have offered you some first aid medication and asked you if you would like to go to the city to take a medical help, but we didn’t hear anything from you.We hope you are feeling better now and would look forward to see you again soon!
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
31 juil. 2019
Les points forts : Équipements
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 14 nuits en juillet 2019
Réponse de Mari le 1 août 2019
Dear Guest,
Thank you for taking the time to give us your feedback and appreciated the friendliness of our employees. However we are sorry to hear about what you experience regarding the room. We will address this matter to the concerned department to make sure it will not occur again. We sincerely hope that we will once again have the opportunity to welcome you here and to do our best that you will spend an unforgettable holiday with us!
4/10 Médiocre
Tsz chung
21 avr. 2019
對酒店職員有點失望(白人金髮小姐除外)
Tsz chung
Séjour de 2 nuits en avril 2019
Réponse de General Manager le 24 mai 2019
Dear Tsz Chun,
Thank you for taking the time to share your experience with us.
We are delighted to hear that overall you enjoyed your vacation with your family at our Resort.
However we apologize for the inconveniences you experienced during your journey from the airport to our Resort. Unfortunately there was an issue with the engine and we sincerely apologize for this error.
We still hope to welcome you back again soon in order to make your trip as successful as possible!
10/10 Excellent
Voyageur vérifié
19 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Una fantastica scoperta
Voyageur vérifié
Séjour de 7 nuits en avril 2019
Réponse de General Manager le 22 avr. 2019
Dear Guest,
Thank you for choosing Smartline Eriyadu as your holiday destination and for sharing your feedback with us.
We are happy to hear that you enjoyed your vacation at our Resort and appreciated the friendliness of our employees and spent many wonderful moments while snorkeling at our beautiful house reef.
We hope to welcome you back again soon!
6/10 Satisfaisant
Paprika, california
22 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paprika
Séjour de 5 nuits en mars 2019
Réponse de General Manager le 29 mars 2019
Dear Guest,
Thank you for taking the time to give us a detailed feedback about your recent stay at Smartline Eriyadu.
We are delighted to hear that you enjoyed the excursion to the manta and turtle point and appreciated the variety of food we offer in our main restaurant.
We apologize if you experienced any inconveniences during your stay such as the fumigation against the mosquitoes. However we would like to point out that this information is given during the orientation meeting, on the information sheet in the room (which we tell upon arrival to all guests to please read carefully through it) and flyers are always put around on the day of the fumigation. Unfortunately that day we missed it and we apologize for this inconvenience.
Our check-in consists of a short information about the Resort and if further questions remain the Front Office Desk is always available to contact therefore we don't know why you felt no information was given to you.
As you can see in over 90% of our guest reviews we are meeting or even exceeding their expectations of their stay at Smartline Eriyadu. Nevertheless we thank you for your observations and we will take your comments in consideration to make sure we are improving our Resort continuously.
However we are very disappointed that we could not meet your expectations while in our care and hope you will have great experiences in the future.
8/10 Bien
Voyageur vérifié
Voyage en couple
10 févr. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Voyageur vérifié
Séjour de 5 nuits en février 2019
Réponse de General Manager le 18 févr. 2019
Dear Guest,
Thank you for taking the time to give us your feedback.
We are pleased to hear that you enjoyed snorkeling at our beautiful and unique house reef and appreciated the friendliness of our employees. We are still involved in an ongoing refurbishment of our Deluxe Bungalow. If you had requested to change the room we would have been happy to do so if the availability allows. In case someone forgets some toiletries we do provide toothpaste and toothbrush for sale in our little shop next to the reception.
We hope to have the pleasure to welcome you back soon!
10/10 Excellent
Voyageur vérifié
10 janv. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en janvier 2019
Réponse de General Manager le 11 janv. 2019
Dear Guest,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your vacation in our little paradise with its beautiful white sand beaches. Thank you for your feedback, we will certainly pass the message to the department concerned.
We hope to welcome you back soon!
8/10 Bien
Voyageur vérifié
5 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
Réponse de General Manager le 8 janv. 2019
Dear Guest,
Thank you for taking the time to give us your feedback.
We are happy to hear, that you enjoyed your Deluxe Bungalow near the beach and appreciated the friendliness of our employees.
We hope to welcome you back soon!
8/10 Bien
Voyageur vérifié
4 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
Réponse de General Manager le 7 janv. 2019
Dear Guest,
Thank you for taking the time to give us your feedback.
We would love to hear more from your visit at our Resort, please feel free to contact us!
We hope to welcome you back again soon!
6/10 Satisfaisant
Stepan
3 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice island with some problems to solve
Stepan
Séjour de 5 nuits en décembre 2018
Réponse de General Manager le 20 mars 2019
Dear Stepan,
Thank you for choosing Smartline Eriyadu as your holiday destination and for sharing your experience with us.
We are happy to hear that you enjoyed your vacation at our Resort with its beautiful white sand beaches around and thought it is a perfect place for a family.
However we are sorry to hear that you did not feel comfortable with the presence of our Diesel Generator. Every Resort in the Maldives has to produce its own electricity to function however our Power House is soundproof to make sure as less noise as possible will exit.
We apologize if you felt one of our employees did not treat you correctly. We will surely pass the message to the concerned department and employees to make sure such a behavior will not every happen again.
Thank you again for your comments and we hope to welcome you back soon!
4/10 Médiocre
Voyageur vérifié
31 déc. 2018
Voyageur vérifié
Séjour de 7 nuits en décembre 2018
Réponse de General Manager le 2 janv. 2019
Dear Guest,
Thank you for giving us your feedback. As you did not give us any details about your stay it is difficult for us to know why we could not meet your expectations. If you still would like to contact us please do not hesitate to contact us via email or phone call. We still hope to have the opportunity to host you once again!
10/10 Excellent
Voyageur vérifié
3 déc. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en novembre 2018
Réponse de Guest Relations le 3 déc. 2018
Dear Guest,
Thank you for the positive feedback.
We hope to welcome you back soon!
2/10 Horrible
Silvia, Venezia
7 nov. 2018
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Silvia
Séjour de 5 nuits en octobre 2018
Réponse de Guest Relations le 16 nov. 2018
Dear Guests,
We are, and so is our Staff very shocked indeed of your comments, that do not portray our Resort fairly, let alone its Staff's attitudes and Services levels; that is if you take in consideration the other hundreds of very good and excellent comments.
We have noticed that if we take in consideration the 12 Resorts-Hotels or Restaurants you have visited and reviewed, we note that you rated 50% of them mostly "Terrible" and "Poor" (4 Terrible and 2 Poor!).
We are very disappointed that we could not meet your very high expectations while in our care.
We are also sorry if (as many other Properties Worldwide) we failed to reach out to you, and succeed in making you share and enjoy what Eriyadu and its Management & Staff provides to thousands of Very happy Guests all year long.
We sincerely hope that you will be happier in your future choice of Hotels & Resorts, and we are wishing you many great vacations and holidays to come.
10/10 Excellent
Voyageur vérifié
31 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en octobre 2018
Réponse de General Manager le 4 nov. 2018
Dear Guest,
Thank you for giving us such a great feedback.
We are delighted to hear that you enjoyed your holiday with us and appreciated the friendliness and kindness of our employees.
We hope to welcome you back soon!
8/10 Bien
Voyageur vérifié
28 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradis for snorklere
Voyageur vérifié
Séjour de 8 nuits en octobre 2018
Réponse de General Manager le 4 nov. 2018
Dear Guest,
Thank you for choosing Smartline Eriyadu as your holiday destination and for sharing your feedback with us.
We are delighted to hear that you enjoyed the snorkeling and appreciated the friendliness of our employees.
We hope to welcome you back soon!
10/10 Excellent
Voyageur vérifié
17 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en octobre 2018
Réponse de Smartline Eriyadu le 21 oct. 2018
Dear Guest,
Thank you for the positive feedback. We are happy to hear that you enjoyed your stay with us!
10/10 Excellent
Pedro, Lisboa, Portugal
16 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pedro
Séjour de 11 nuits en octobre 2018
Réponse de General Manager le 4 nov. 2018
Dear Guest,
Thank you for taking the time to give us your feedback.
We are happy to hear that you enjoyed your vacation with us and appreciated the excellent value for money our island offers.
We hope to welcome you back soon!
10/10 Excellent
CF, Norge
18 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fint og trivelig resort på en relativ liten øy.
CF
Séjour de 7 nuits en septembre 2018
Réponse de General Manager le 20 sept. 2018
Dear Guest,
Thank you for giving us your feedback about your recent stay at Smartline Eriyadu.
We are delighted to hear that you enjoyed the comfort of your Deluxe Bungalow as well as the effort and friendliness of our staff.
We hope to welcome you back soon in our Resort.
Warmest regards,
General Manager
Jean-Michel Mocellin
8/10 Bien
Egidio
10 sept. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Ritorno alle Maldive 10 anni dopo
Egidio
Séjour de 13 nuits en août 2018
Réponse de General Manager le 15 sept. 2018
Dear Guest,
Thank you for choosing Smartline Eriyadu as your holiday destination and for sharing your experience with us!
We are delighted to hear that you enjoyed the comfort of your Deluxe Bungalow as well as the friendliness of our employees.
We do offer various kind of fishes, but as we are using fresh fish from our local Fishermen, we are also greatly depending on what they can catch at any given times.
We hope to welcome you back soon at Smartline Eriyadu.
Warmest regards,
General Manager
Jean-Michel Mocellin
8/10 Bien
Ewald, Freising
1 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfekter Service zum Wohlfühlen
Ewald
Séjour de 22 nuits en août 2018
Réponse de General Manager le 15 sept. 2018
Lieber Gast,
Vielen Dank, dass Sie Smartline Eriyadu als Ihr Urlaubsziel ausgewählt haben und Ihr Erlebnis mit uns teilen. Es freut uns sehr zu hören, dass Ihnen unser wunderschönes Hausriff gefallen hat und Ihnen unsere exzellente Küche schmeckte. Wir hoffen Sie bald wieder in unserem kleinen Paradies begrüssen zu dürfen!
Warme Grüsse,
General Direktor
Jean-Michel Mocellin
8/10 Bien
Voyageur vérifié
23 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en août 2018
Réponse de General Manager le 29 août 2018
Dear Guest,
Thank you for your rating. We hope you enjoyed your vacation at Smartline Eriyadu!
8/10 Bien
Voyageur vérifié
20 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en août 2018
Réponse de General Manager le 21 août 2018
Dear Guest,
Thank you for your feedback. We hope you enjoyed your vacation at Smartline Eriyadu.
We hope to see you soon again in our Resort!