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Avis sur The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

3.5 out of 5
The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection
1202 Futurity Dr., Sunland Park, NM

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 594 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

DELPHINE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hotel, grandes chambres, propre, personnel à l'accueil très agréable, quartier moyen, plutôt désertique et peu rassurant. Bien pour une étape
Séjour de 1 nuit en décembre 2021
Réponse de Assistant General Manager le 11 janv. 2022
Thank you for taking the time to complete our survey. We appreciate your feedback. We are glad to hear that you enjoyed your stay. We hope to see you again soon

8/10 Bien

Manuel

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Easy and quick check in
Séjour de 3 nuits en mai 2024
Réponse de Nelly V le 15 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room and pleasant staff
Séjour de 1 nuit en mai 2024
Réponse de Nelly V le 13 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Gustavo Alejandro

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Nelly V le 12 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the quietness and that it’s so clean! We booked stayed twice.
Séjour de 1 nuit en mai 2024
Réponse de Nelly V Assistant General Manager le 9 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Leticia, Fort Stockton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horse races and casino
Séjour de 1 nuit en mars 2024
Réponse de Nelly V le 7 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was a nice surprise! We were traveling with classic show cars, were concerned but the 3 security guards the casino provides driving through the night made us feel better. We loved this hotel quiet and super clean!!! We were very pleased with our stay!! We even booked again to stay here coming home. Also beds and pillows were super comfy!
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 1 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Van

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. I would stay there again!
Séjour de 2 nuits en avril 2024
Réponse de Nelly V le 25 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

4/10 Médiocre

George

Les points forts : Propreté et infrastructures et conditions de l’hébergement
No shuttle, no taxi cab available and UBER would not come to hotel. Luckily a friend of friend lived nearby. Otherwise would have been stranded.
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 25 avr. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

Marnie Hullum, Midland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Nelly V le 13 mai 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

GRACIELA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy tranquilo
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 21 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

8/10 Bien

Brenda

Voyage en groupe
Les points faibles : Propreté
The Hotel it's self was quite nice, however where its placed for just the over night guest is out of the way and truly not in a safe place, my friend and I decided that when we go back in the Fall we won't be staying here
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 12 avr. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

8/10 Bien

Maria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient and close to race track
Séjour de 2 nuits en avril 2024
Réponse de Nelly V le 9 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Jeff

Voyage en famille
Les points forts : Propreté et personnel et service
Horse track and casino on site
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 7 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

2/10 Horrible

Orlando

Even do I pay for the night they didn’t give me my room.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 6 avr. 2024
Thank you for taking the time to provide us your feedback . Unfortunately your reservation went into our no show status since no one checked in for it , therefore the penalty fee is the one night plus tax , If you have any questions please let us know !

8/10 Bien

juan manuel

Voyage en famille
Les points forts : Propreté et personnel et service
Lejanía
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 6 avr. 2024
Thank you for taking the time to provide us your feedback. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Hilton, Mesa

Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 25 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

8/10 Bien

Misti

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being that I stayed on a week night, not very busy and parking was super easy, right in front of hotel. Casino in walking distance, just wish there was a direct path, walking by myself at night through the parking lot just made me little uneasy. Other than that everything was great.
Séjour de 1 nuit en avril 2024
Réponse de Nelly V le 4 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Jilaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was just fine! Room was clean and had everything I needed.
Séjour de 3 nuits en mars 2024
Réponse de Nelly V le 4 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Henry

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en mars 2024
Réponse de Nelly V le 31 mars 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all aga

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las habitaciones están muy limpias y las camas muy cómodas. La ducha también me encantó. Definitivamente la recomiendo y pienso regresar en mi próxima visita.
Séjour de 1 nuit en mars 2024
Réponse de Nelly V Assistant General Manager le 24 mars 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

6/10 Satisfaisant

Daniel

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
La habitación no es cómoda, olía mucho a cigarro cuando en sus políticas dice que es libre de humo. Cama muy incomoda y muebles algo viejos. Por el precio hay más opciones más cómodas y agradables. Y lo que creo pasa muy común ciertas personas de recepción no hablan español y parece que les molesta ese aspecto. Si la ciudad vive en gran medida del turismo de compras y la gente que la visita en su gran mayoría habla español sería un requisito imprescindible que tu personal hable lo mínimo de español.
Séjour de 1 nuit en mars 2024
Réponse de Nelly V Assistant General Manager le 20 mars 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

Bernhard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 1 nuit en mars 2024
Réponse de Nelly V le 18 mars 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

6/10 Satisfaisant

Maria

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Nelly V le 18 mars 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

Val

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect and safe to walk to the casino
Séjour de 1 nuit en mars 2024
Réponse de Nelly V le 16 mars 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

8/10 Bien

Marsha

Séjour de 1 nuit en mars 2024
Réponse de Nelly V le 4 avr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is great. Friendly staff.
Séjour de 2 nuits en février 2024
Réponse de Nelly V Assistant General Manager le 26 févr. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

6/10 Satisfaisant

Sandra

Voyage en famille
Les points faibles : Équipements
No breakfast at hotel or casino. Hoter water takes 20 minutes to get to third floor.
Séjour de 1 nuit en février 2024
Réponse de Nelly V Assistant General Manager le 21 févr. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

4/10 Médiocre

Jaime

Voyage en couple
Les points forts : Propreté et personnel et service
The noise was terrible,the tenant next door making noise all night and the TV at high volume until 6:30am,the tenant upstair jumping and walking all night we got to sleep 2hrs cause room service got there at 8:45 so honestly wouldn’t recommend looks like it was build with no sound barrier so you hear everything from all around you plus traffic
Séjour de 1 nuit en février 2024
Réponse de Nelly V Assistant General Manager le 16 févr. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

Luis

Séjour de 1 nuit en février 2024
Réponse de Nelly V Assistant General Manager le 20 mars 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Nelly - Assistant General Manager le 11 févr. 2024
We hope this message finds you well and appreciate your response.Unfortunately, you did not stay with us, rather you cancelled the day of your arrival day and your Credit Card declined for the penalty fee as stated on your reservation. Hopefully a future stay with us will be to your proclivity to know otherwise, until then...Best Regards.

10/10 Excellent

Jason

Séjour de 2 nuits en janvier 2024
Réponse de Nelly V Assistant General Manager le 28 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to track and love the track view! My husband love to stay here every time we go to horse racing
Séjour de 2 nuits en janvier 2024
Réponse de Nelly V Assistant General Manager le 26 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Nelly V Assistant General Manager le 26 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

YANG

Séjour de 2 nuits en janvier 2024
Réponse de Nelly V Assistant General Manager le 26 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Leslie, Carlsbad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

ernesto, azusa

Séjour de 1 nuit en janvier 2024
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Abraham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

8/10 Bien

Raúl

Séjour de 1 nuit en janvier 2024
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

6/10 Satisfaisant

Jesus

Voyage en famille
Les points faibles : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

2/10 Horrible

diego

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel viejo y descuidado, carísimo para lo que ofrecen
Séjour de 1 nuit en janvier 2024
Réponse de Nelly V Assistant General Manager le 3 janv. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

juanita

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
WE DO NOT DRIVE NO MEANS OF GETTING BREAKFAST THOUGHT ON THE PREMISE THERE WOULD BE A RESTAURANT ONLY COULD GET DINNER NEXT DOOR TO CASINO WAS A STEAKHOUSE HAD A NEARBY GRILL NEXT TIME WE WILLMAKE RESERVATIONS AT A NEARBY HOTEL WITH RESTAURANT AND A SHUTTLE TO GO TO CASINO
Séjour de 2 nuits en décembre 2023
Réponse de Nelly V Assistant General Manager le 3 janv. 2024
Thank you for taking the time to provide us your feedback. On behalf of our entire team I would like to apologize for not exceed your expectations. Thank you for being our guest.

10/10 Excellent

Fred

Séjour de 1 nuit en décembre 2023
Réponse de Nelly V Assistant General Manager le 26 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Carlos

Séjour de 1 nuit en décembre 2023
Réponse de Nelly V Assistant General Manager le 3 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Michael

Séjour de 1 nuit en décembre 2023
Réponse de Nelly V Assistant General Manager le 26 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Robert

Séjour de 1 nuit en décembre 2023
Réponse de Nelly V Assistant General Manager le 3 janv. 2024
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

10/10 Excellent

Alex, Pine Bluff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an honest review, I tend to come to this property so many times, and never once has this property ever let me down. The first time staying at this hotel I was 18 years old and wanted to visit El Paso but couldn’t find a place to take me until I came across the Sunland Hotel. I came in and was greeted with really nice and respectful staff, each time I came, it was always like this. Quick and easy, rooms are always clean, and housekeeping is always on top of everything. The property has many parking spaces and everything was quiet too. If you’re looking for a comfortable, and quiet place to stay to make you feel right at home. Come down to The Hotel at Sunland Park Racetrack & Casino/West El Paso
Séjour de 9 nuits en décembre 2023
Réponse de Nelly V Assistant General Manager le 28 déc. 2023
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and for your kind words, we hope to see you again soon.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Nelly V le 28 déc. 2023
Thank you for taking the time to provide us your feedback. We are glad to hear that you enjoyed your stay. Thank you for being our guest and we hope to see you all again.

4/10 Médiocre

David

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
It would have been excellent stay except for the sewage smell in the room. I was told each floor has three or four rooms that way and nothing they can do about it.. they couldn’t switch me to another room so four nights, smelling the sewage. Another thing they did not honor my military discount.
Séjour de 4 nuits en décembre 2023
Réponse de Front Office Supervisor le 24 déc. 2023
Thank you for taking the time to provide us your feedback ,On behalf of our team we would like to apologize about the inconvenience you experienced, We will be discussing this with our team in detail and addressing your situation . We are here to help in any way possible, We hope that you will give us another opportunity in a near future to make things right, Thank you for being our guest !

6/10 Satisfaisant

Johan, Cuauhtemoc

Séjour de 1 nuit en décembre 2023
Réponse de Nelly V le 19 janv. 2024
Thank you for taking the time to provide us your feedback. Thank you for being our guest and we hope to see you all again.