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Avis sur Extended Stay America Suites Syracuse Dewitt

2.5 out of 5
Extended Stay America Suites Syracuse Dewitt
6630 Old Collamer Rd S., East Syracuse, NY

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 149 avis sur 646." "
Note des voyageurs de 8 (Bien), d’après 181 avis sur 646." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 646." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 646." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 646." "

7,0/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Mario

Voyage d’affaires
Les points forts : Personnel et service
Restaurant à proximité en voiture
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Mario, Thank you for sharing your feedback about your recent stay at Extended Stay America. It's wonderful to know you found a restaurant conveniently located nearby, accessible by car. We hope you enjoyed your dining experience. If you have any specific recommendations or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your feedback and look forward to welcoming you back. Safe travels!Sincerely,Hotel Management

6/10 Satisfaisant

Alain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel was ok. But no coffee in the morning, 1 hour before the breakfast closing time.
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 12 août 2023
Dear Alain, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry that the coffee was not replenished during breakfast; thank you for bringing this to our attention. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management

4/10 Médiocre

Martin, Saint Eustache

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le fait de disposer d'une cuisinière et d'un réfrigérateur.
Séjour de 1 nuit en avril 2022
Réponse de Hotel Management le 26 avr. 2022
Martin, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

8/10 Bien

Lucette, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Motel est bien et la personne a l’accueil était très gentille et polie. Chambre était propre. Le petit déjeuner pourrait être améliorer. Qualité prix très bien. Y retourne certainement.
Séjour de 1 nuit en octobre 2019
Réponse de Hotel Management  le 8 oct. 2019
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a pleasant stay. The staff were very helpful and the price was great for our travel plans.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 14 mai 2024
Dear Jennifer, We appreciate the outstanding review and are delighted you loved your time here with the helpful staff and found the price reasonable. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

2/10 Horrible

Jonathan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lets start off by saying that the customer service and front desk staff were excellent, very friendly and helpful. Thats where the best part stops. The room was dungy and musty, the floors and chairs looked like they hadnt been vacuumed in a few days, the kitchen was a disaster zone, the piece of backsplash behind the sink was completely separated from the wall, the sink leaked and continued to leak all night making it hard to sleep and when the people walked around above us, it sounded like they were about to fall through the floor and when they ran their sink, ours leaked even more. The bathroom was so so, at least it looked clean and the bed was okay. It was such a bad experience that we checked out a day early and went and stayed somewhere else our second day. I would highly recommend avoiding this place.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear Jonathan, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused in your suite and understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. On the other hand, it is nice to know you were pleased with our customer service and found our staff friendly. Please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

4/10 Médiocre

Judith, Ashburn

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms at this property are ideal and well laid out, but unfortunately rundown. Not sure how to describe the terrible odor in our room...a combination of smoke, overpowering cleaning products and insecticide??? I know that all our clothing had to be washed immediately upon our return home because we brought the smell with us! The screen on the tv in our room was also damaged. This place needs ventilation and a makeover.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Dear Judith, Thank you for being our guest. Apologies for the disappointment and inconvenience caused in your suite; we empathize with your frustration regarding the lack of a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. We hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Horrible

Kimmie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was filthy,they placed a towel under the leaking air conditioner but the floor was still flooded. The fridge and counters had crumbs and filth on them. The toilet had feces on it. Looked like the maid had only touched the bed. When we went to request a new room they said they were full we asked for a refund. We were told we had to call on Monday and it would be approved, we left . We needed up receiving a voucher for a free stay and no refund. $120 wasted. Would not recommend to anyone.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Kimmie, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

2/10 Horrible

Steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shower did not work at all. No hot water in sink. no toiletries (front desk closed). Dirty.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 12 avr. 2024
Dear Steven, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management

4/10 Médiocre

LINCOLN

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was completely covered in smoke in the hallways and the rooms. We initially didn't have any towels in our room. There also wasn't extra toilet paper, and the one that was there was nearly finished. We had to go downstairs to request both. The man at the front desk wasn't too helpful, but it appeared that he was the only one there.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear LINCOLN, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you, and we will discuss this so that they are more customer-friendly. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

6/10 Satisfaisant

Carl

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Halls are dark and guests or staff left garbage In hallways. No toilet paper in bathroom and had to go down and get it. No chairs in room considering the rooms have kitchenettes and table but no place to sit. One heavy, stuffed chair in corner doesn’t count. Garbage under stuffed chair when I moved it. I’m being generous since the hotel was fully booked for the eclipse. Staff was overwhelmed but my comments refer to the overall state of the room. Facility just has a dark gloomy feel to it. Bathroom looks clean. Located in hotel filled area near the airport. Price was high for the room I got. That may be because every place was booked for the eclipse. I’m sure it is not as busy or the staff overworked as it is for my visit
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Carl, Thank you for reviewing our hotel during your trip. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay in a location near the airport. However, we are sorry for your disappointment with the overall experience you had with us. We will share your comments with the person concerned for improvement. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

8/10 Bien

Sigrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heating unit was noisy, making it difficult to sleep. Lobby and halls smelled like marijuana. I believe live full-time in this hotel, for whatever reasons. More breakfast options would have been nice, like fruit and juice. Otherwise, it was clean, spacious, and friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Sigrid, We are grateful for your positive rating and sincerely hope your stay was enjoyable. Your feedback is invaluable in identifying areas for improvement in our guest services, and we are thankful for your insights. We apologize for any inconvenience you may have encountered during your visit, and we are committed to addressing the issues you have raised. We look forward to the opportunity of welcoming you back in the future and providing an enhanced experience.Sincerely,Hotel Management

2/10 Horrible

Tynicia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed in this location twice before yesterday. I was disgusted how dirty the hallway way carpet was I even seen animal feces on the carpet. Bags of open garbage overflowing in the hallway next to peoples door it smelled of cigarette smoke . The room was rundown looking it was missing the tv remote and I had to go get one after I called the front desk which I felt the worker should have had brought one up to me . I will never stay at this location again
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear Tynicia, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable conditions you experienced during your recent stay. Cleanliness and guest comfort are our top priorities, and we deeply regret falling short of your expectations. Rest assured, we are addressing the issues with our team and implementing measures to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

4/10 Médiocre

henry, waldwick

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zaquia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

k

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is very rundown and smells strongly of pot. Breakfast was a joke. Granola bars & tiny packaged muffins.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 mars 2024
Dear k, Thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management

10/10 Excellent

Chuck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great place for a one-night stay on my way home
Séjour de 1 nuit en février 2024

8/10 Bien

Lora

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en février 2024

10/10 Excellent

jennifer

Séjour de 1 nuit en février 2024

2/10 Horrible

Melissa

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was no water, there was trash under the bed, the parking lot was full of garbage I called about issues with the water and they said there was no maintenance until the morning so I could not even take a shower clean dishes or anything They had no dish soap so I couldn’t wash my dishes either This was horrible and I want a partial refund there should never be a situation where you have no hot water The people upstairs were jumping up and down on the floor all hours of the night and nothing was done This was awful, I want a partial refund
Réponse de Hotel Management le 28 févr. 2024
Dear Melissa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

8/10 Bien

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They need to check house keeping. Ashes on the window, incense sticks behind the toilet. I had to wipe the toilet seat. Bed was just straightened it wasnt changed cos the pillow cases were wrinkled. Floor had prints on it. Light bulb was burnt out. Either the toaster didnt work or the outlet was busted.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Elizabeth, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

10/10 Excellent

KEVIN

Séjour de 1 nuit en février 2024

10/10 Excellent

KEVIN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in...
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Charol

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024

2/10 Horrible

Francesca

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was nice but the small in the hallways of cigarettes and just plain filth!!! Music LOUD couldn’t get any sleep! Will never stay here again!!
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Francesca, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for your kind words about our staff, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

10/10 Excellent

Christine

Séjour de 1 nuit en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
It was listed as continental breakfast and there was nothing "continental" about it...plus I have a disability placard and someone without one parked in the spot for disabled only all night with no consequence or tow
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Guest, Thank you for this honest review and for selecting Extended Stay America for your visit. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management

10/10 Excellent

Amanda

Les points forts : Équipements
A
Séjour de 1 nuit en février 2024

2/10 Horrible

Mathew

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk attendenant was on some sort of drugs or alcohol and was unable to form sentences and check us and 2 other people into our room after 10pm. After 45 minutes of trying, someone instructed him how to check us in over the phone. The police came and were circling the building on foot. My sheets were dirty, but I feared for my safety by asking for clean ones in the lobby late at night. My window was broken and didn't close and the toilet also didnt flush. This was the craziest experience I've ever had at a hotel. Do NOT stay here.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Mathew, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

10/10 Excellent

KEVIN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked my stay. Staff is awesome 👍
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear KEVIN, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in providing excellent services and exceeding guest's expectations, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

10/10 Excellent

Zaquia

Séjour de 1 nuit en février 2024

10/10 Excellent

jasmine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the front desk staff and the fact that they had washer and dryers. Definitely worth the stay if you’re having renovations done on your home like I did. It also has a full kitchen
Séjour de 2 nuits en janvier 2024

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
For a price like that its pretty good. Affordable for quality. Loved it
Réponse de Hotel Management le 29 janv. 2024
Dear Elizabeth, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at an affordable price. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

2/10 Horrible

Mercedes

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The stay was terrible. Rude and disrespectful neighbors, had to contact the police
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Dear Mercedes, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management

2/10 Horrible

Kristi, Mount Kisco

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Patrick

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Trenika

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Brenton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Alvin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
At night, the outside area doesn't look so bad, helps deceive what's coming next. Once i walked in i could feel and smell this was a welfare hotel. My room was DIRTY, STINKING. with BLOOD stained on the sink. It look like someone just got finished shooting up in this room. I spoke to
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Alvin, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

6/10 Satisfaisant

Kathryn

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Fayrouz

Séjour de 3 nuits en décembre 2023

8/10 Bien

Tom

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michael, Woonsocket

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely accommodating
Séjour de 2 nuits en décembre 2023

10/10 Excellent

ARCHEMEDES

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Greg

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Zaquia

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ruthanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so nice. Room was great. Close to airport for early dlight.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 17 déc. 2023
Dear Ruthanne, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that our friendly staff and comfortable rooms meet your expectations. Being close to the airport for your early flight is a convenience we strive to offer. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

8/10 Bien

Dwight

Séjour de 1 nuit en décembre 2023