General Wades Double Room, Annex Building | Vue sur la rue
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Avis sur Dunkeld House Hotel

4 out of 5
Dunkeld House Hotel
Blairgowrie Road, Dunkeld, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 480 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 367 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1002." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Laetitia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre confortable, restaurant bon, petit-déjeuner bon, mais pour ce prix là, c’est totalement normal. Cadre autour de l’hôtel très agréable avec une petite forêt et rivière.
Séjour de 2 nuits en juillet 2022

8/10 Bien

Silvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017
Réponse de Dunkeld House Hotel le 4 janv. 2018
Hello, thank you for leaving us a review!

8/10 Bien

Hannah

Séjour de 1 nuit en avril 2024

8/10 Bien

mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Beautiful location, room not brilliant.
Séjour de 2 nuits en mars 2024
Réponse de Duty Manager - Dunkeld House Hotel le 25 avr. 2024
Dear maryThank you for your touchpoint review of your stay with us at Dunkeld House Hotel. We are lucky to be able to share this beautiful location with all of our guests. We appreciate your comments about the room. kindest regards,Kenny

10/10 Excellent

Emily

Séjour de 2 nuits en mars 2024
Réponse de Duty Manager - Dunkeld House Hotel le 25 avr. 2024
Dear EmilyThank you for the 5/5 rating of your recent Dunkeld House Hotel Experience. kindest regards,Kenny

10/10 Excellent

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a pleasure staying at Dunkeld House, the staff in particular are excellent, friendly and attentive.
Séjour de 1 nuit en mars 2024
Réponse de Duty Manager - Dunkeld House Hotel le 10 mars 2024
Dear NeilThank you for taking the time to review your recent Dunkeld House Hotel Experience. We appreciate your continued support and your kind words regarding our staff. Looking forward to your next visit.kindest regards,Kenny

8/10 Bien

Christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was fantastic for staying with our young son. Service for dining was average, we ate early in the bar area but staff all seemed like they had showed up late. At first there was no one about then lots appeared all fussing over candles on tables and busy work instead of asking guests what they’d like or where they should sit. Food was very good though. Pool area looks great and very clean but pool temp is cold! more like an Olympic training pool than a spa hang out. Mens changing room looking very tired - felt a bit unclean but maybe just the age. Overall 4 stars as food, rooms and surroundings were fantastic but little things dropped a star.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager - Dunkeld House Hotel le 10 mars 2024
Dear ChristopherThank you for leaving a review of your recent Dunkeld House Hotel Experience. We Appreciate your detailed feedback and will pass onto relevant managers to ensure we work on getting that extra star from you. kindest regards,Kenny

4/10 Médiocre

Michael

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
Generally disappointed with overall experience and overpriced for double room offering considering it was upgraded with Expedia booking but did not include breakfast. Upon arrival I was asked to pay in full for the entire 2 night stay with the receptionist quoting the price out loud (for everyone in the queue behind and my girlfriend to hear who was there on a treat) - not a good first impression or welcoming experience on arrival! We then went to get a drink from the bar although we queued for at least 10 minutes until 1 of 5 bar members that were cleaning and doing other tasks acknowledged us! We took the drinks to a window seat in the conservatory bar area but we were then told by 2 different staff members that we couldn’t sit there even though the bar was entirely empty. Once we finished our drinks (that had been assigned to our room) we left and were swiftly chased down at reception to sign for a table of drinks and food that were not ours and 5x the value. These points highlight the apparent lack of staff training in customer service and putting the customer first whilst being professional and showing some subtlety! The room was clean and a nice place to relax although the common areas are tired and not all that clean. The spa changing rooms and showers were dirty and are in need of an upgrade! Lovely setting and stunning location, just a shame about the service.
Séjour de 2 nuits en février 2024
Réponse de Duty Manager - Dunkeld House Hotel le 22 févr. 2024
Dear MichaelThnk you for leaving a review of your recent experince at Dunkeld House Hotel. We appreiciate your honesty and value all guest feedback. The points you have addressed have been nted and action will be taken. regards,Kenny

10/10 Excellent

jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel. What a find. Log fires, room fantastic, on the river. Staff attentive. Will be using again.
Séjour de 1 nuit en février 2024
Réponse de Duty Manager - Dunkeld House Hotel le 22 févr. 2024
Dear JonathanThank you for your review of your recent Dunkeld House Hotel Experience. We appreciate and value your feedback and are pleased you had an amazing time with us. We look forward to you returning in the future. regards,Kenny

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This hotel never disappoints. Stunning setting. Brilliant happy staff. Dinner amazing.
Séjour de 1 nuit en janvier 2024
Réponse de Duty Manager - Dunkeld House Hotel le 22 févr. 2024
Dear JimThank you for your review of your recent Dunkeld House Hotel Experience. We are pleased that we have continued to provide you with memorable stays. We look forward to making more memories with you. regards,Kenny

10/10 Excellent

Jostein

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Joseph

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and helpful staff
Séjour de 1 nuit en décembre 2023

8/10 Bien

Judith

Les points forts : Propreté, personnel et service, confort de la chambre
Good & Not So Good!
Waiting staff in restaurant friendly and helpful as I was on my own and use a walking stick. Downside was the lift not working and I had difficulties with the stairs. Reception arranged for my suitcase to be lifted up/down which was appreciated. Good atmosphere in the bar particularly when the pianist was playing. No instructions for a complicated TV set but porter came to the rescue!
Séjour de 4 nuits en décembre 2023
Réponse de Duty Manager - Dunkeld House Hotel le 22 févr. 2024
Dear JudithThank you for your review about your stay with us. We are pleased that the staff were able to assist you when our lift was out of order and when you had other requests. kindest regards,Kenny

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place, great food. Amazing grounds with beautiful scenery a++
Séjour de 1 nuit en décembre 2023

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel but be wary of the resteraunts prices
The hotel is excellent with well-appointed rooms and beautiful grounds. I'd stay here again. The reason for 4 stars instead of 5 is the resteraunt. It's very expensive for what you get - very small portions. Also, while the service was totally acceptable, it's not at a level that you would expect from this type level of pricing. Breakfast was good but it should be noted that we chose off of the menu. The buffet was fairly extensive but the hot food was not very hot, in fact it was look warm. This is an all too often problem with buffet so it's surprising that Dunkgo fothis option when they are supposed to a quality hotel. Finally, I tried on numerous occasions leave a Google review for Dunkeld House but I kept getting an error and it would not let me save it. Other reviews that I did at the same time saved with any problems. They must have opted out of Google reviews somehow.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Supportive

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Getting close to Good, but not there yet
First time ive stayed in this hotel for a while, it was very run down the last time i was in it, that has improved a little but not quite where you would expect it to be
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

judith

Les points forts : Propreté et équipements
Need more waiters in the dining room !
Séjour de 1 nuit en novembre 2023

8/10 Bien

BRIAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful two night stay
We had a wonderful two night stay at Dunkeld House Hotel. The staff were friendly and very attentive. We had dinner in the bar on both evenings and the food was excellent. Food at breakfast could be a bit warmer. We used the swimming pool which was fab and the facilities in the spa area were very clean. Our room was lovely.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very pleasant few days. Very friendly.
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Debbie

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023

10/10 Excellent

James

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service at Dunkeld Hotel was not as excellent as it was last year. I could not find fault with anything in Nov 2022 but Nov 2023 was a disappointment in the overall care and attention of the staff. The food was average, cleanliness was very good in the rooms which I appreciated.
Séjour de 3 nuits en novembre 2023

8/10 Bien

Fiona

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning Dunkeld House Hotel and Estate
Dunkeld House is a beautiful hotel in stunning surroundings. The food was delicious but the service was a bit slow. Two of our party of six, meals were served a good five minutes after the rest of us. The room has everything you need except ensure if you are looking for a double bed it has a double mattress and not two single mattress with king size duvet over the top. I woke a couple of times because I landed on the line between the two mattresses. Staff are polite and professional and are a credit to their employer. Overall it was a fabulous stay and will go back in the future.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

James

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Avoid wedding and Friday nights.
Dinner was late for us 8.30 as the hotel was busy.Taking our order took about 30 minutes.Service could have been better! Cullen Skink soup at £17.50 was a bit expensive.
Séjour de 1 nuit en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear James, Thank you for taking the time to leave a review of your stay. We do value our guests feedback and take this very serious. For booking time reservation we do send courtesy email to our guest to book a time, early as possible it much more better as early dinner reservation is quite popular. I will speak to certain department heads with your comment about the serviced and price. Again we do value your feedback for any improvements.

4/10 Médiocre

Rory

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A shadow of it’s former self. I wouldn’t recommend it aside from the location, but there are better hotels in the area.
Séjour de 2 nuits en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Rory, Thank you for taking the time to leave a review of your stay. We value guest feedback and take this very serious and will do an internal investigation. If you like to like to discuss the comments you written here you can contact us in Duty.Manager@dunkeldhousehotel.co.uk

4/10 Médiocre

iain

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nothing wrong with dunkeld house. apart from the price. you can tell they are using the area to enhance there profits. same room once the enchanted forests finishes £190 cheaper. we where meant to get special rates for a family wedding. i booked through expida and it was £70 cheaper than the special family rates. we paid £340 £15 for each child, Being luck enough to stay all over the world its clear they are just taking the piss. the room was not worth close to £400 and to call a standard double with a sofa bed a family room is just laughable. honestly if you get a chance to stay at sensible rate its a great hotel, but do not try and stay during any event in the area. it will cost you more than the ivy in london for a night
Séjour de 1 nuit en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Iain, Thank you for taking the time to leave a review of your stay. We value guest feedback and take this very serious and will do an internal investigation. If you like to like to discuss the comments you written here you can contact us in Duty.Manager@dunkeldhousehotel.co.uk

6/10 Satisfaisant

martyn

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointing stay.
We have stayed at the hotel many times over the years and it has always been our favourite place to go for a getaway for a couple of nights as a family of four, however, our experience on this occasion really disappointed I'm afraid to say. Although the receptionists were very pleasant at check-in and checkout and the woman who often helps organise everyone in the dining room was as always, very professional and friendly, it was the staff in the bar/restaurant area who did not meet the usual standard. Items were missed off our food orders more than once and when approached, they acted in defensive and unfriendly manner. It was clear that there was not an effective manager ensuring the smooth running of waiting staff and not one barman/waiter took responsibility for fulfilling an order. It was clear many other guests were experiencing the same frustrations as I observed displeased expressions and rolling eyes! The issue wasn't a lack of staff but rather a lack of good training. Furthermore, we found the staff in the spa facilities to also have an impolite manner and lacked in professionalism. We were put in room 101 I think on the ground floor corner, which we have stayed in before but this time the room definitely smelled of damp which was disconcerting as a health hazard. Finally, we always normally dine in the restaurant at night but the prices are prohibitively high and given the poor service, we weren't prepared to eat there on this occasion.
Séjour de 2 nuits en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Martyn, Thank you for taking the time to leave a review of your stay. We value the feedback of our guests and take this very serious. We do apologies if you have that typed of experienced in the restaurant and bar. This is not the type of serviced we provide to our guests. Then again I am really sorry behalf of the food and beverage team. I will also speak to the spa team about your comment in a member of staff. I will do an internal investigation with the room as this is the first time it raised to my attention. Like I said we value our guests feedback and if there something we can improved we take this on board.

10/10 Excellent

Helen

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Elvira van

Voyage en groupe
Les points forts : Équipements
1 word: lovely!
Séjour de 5 nuits en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Elvira, Thank you for choosing the Dunkeld House Hotel and taking the time to leave a review of your stay. That one word will make the team very happy! Again thank you so much and we are looking forward to see you again in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Recent stay
Hotel clean, staff friendly. Surroundings are lovely. Food and drink average quality but expensive. Would we return, probably not.
Séjour de 1 nuit en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Anonymous, Thank you for choosing the Dunkeld House Hotel and taking the time to leave a review of your stay. I am pretty sure that staff will be very happy to hear your comments and thank you for your kind words about finding the property lovely. We value the feedback of our guests and we take this very serious I will speak to Food and beverage team regarding of your comment. But still thank you so much!

10/10 Excellent

Kylie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

ros

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Avoid - due to poor dinning experience
Lovely room, reception staff very helpful. The dinning room experience terrible & badly managed. Dinner we return one meal as the pasta has congealed and sauced had dried out. This was replace with risotto, the rice was raw & uncooked and the dish was cold (fridge temperature). Unfortunately the staff, who were lovely, were poorly trained and didn’t know what to do and there was no manager for them to ask or seek help. An offer of a “bowl” of chips was made with no other alternatives. We also ordered the salmon, which was tasteless and veggie burger which was very much lacking in quality. For breakfast we booked. Upon arrival, we were told to wait as they were full. My elderly parents had to wait 20 mins with no offer of coffee. Upon entering the dinner room it was a 1/4 full with all remaining tables filthy with used dishes. There was no effort being made to clean any of the tables. We requested service 3 times which took a further 20 minutes. We were no coffee was being served. The buffet was exceptionally poor - no bread and a very basic food offering. The rooms & hotel overall are lovely. But the dinning experience is truly awful.
Séjour de 1 nuit en octobre 2023
Réponse de Raul le 31 oct. 2023
Dear Ros, Thank you for taking the time to leave a review of your stay. We are happy to hear the you have enjoyed the rooms and find our reception team very helpful. We value the feedback of our guests and take this very serious. We do apologies if you have that type of experienced in the restaurant in both dinner and breakfast serviced. I will speak to the certain department heads and will discuss your comment to them. Again all I can do is to apologies behalf of the the restaurant.

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful setting on the banks of the River Tay. Staff were friendly and very helpful.
Séjour de 1 nuit en octobre 2023
Réponse de Raul le 31 oct. 2023
Dear Martin, Thank you for choosing the Dunkeld House Hotela and taking your time to leave a review of your stay. We are very happy to hear that you enjoyed the property and find our staff friendly and helpful. I am pretty sure they will be delighted to you again in your future visits.

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Rooms Division Manager le 31 oct. 2023
Dear Colin, Thank you for the time and giving us good rating score during your stay. We looking forward to see you again in the future.

6/10 Satisfaisant

Elaine

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Anni

Séjour de 2 nuits en septembre 2023
Réponse de Duty Manager - Dunkeld House Hotel le 5 oct. 2023
Dear Anni Thank you for leaving us this review. We really appreciate it!reagrds,Kenny

8/10 Bien

David

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Duty Manager - Dunkeld House Hotel le 5 oct. 2023
Dear DavidThank you for leaving us this great feedback. We really appreciate it. regards,Kenny

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Insufficient electrical outlets (2) for charging phones, iPads etc. no flexibility on checkouts. Food good but not great. Booked a king bed but got 2 singles. Beautiful location. Rooms comfortable.
Séjour de 2 nuits en septembre 2023
Réponse de Raul le 6 oct. 2023
Dear David, Thank you for taking the time to leave a review of your stay. We are happy to hear that you find the surroundings beautiful and rooms comfortable. I will bring to our maintenance team about the electrical outlets. And hope to have improvement in their future projects.We do have late check out availability. However, that will depends if the rooms requested as early check in as well and the type of events we have that week. We recommend to book it advance the late check out request to avoid any disappointment.

10/10 Excellent

Tracie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay at Dunkeld House Hotel. Highly recommend!
Séjour de 1 nuit en septembre 2023
Réponse de Raul le 6 oct. 2023
Dear Tracie , Thank you for taking the time to leave a review of your stay. We are very grateful to hear that you have a lovely stayed with us. We also looking forward to see you in the future.

10/10 Excellent

Lora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Raul le 6 oct. 2023
Dear Lora, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Raul le 6 oct. 2023
Dear Ian, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Raul le 6 oct. 2023
Dear Julia, Thank you for taking the time for rating us and we looking forward to see you again in your future stay.

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxurious but not pretentious! We will definitely be back!
Séjour de 1 nuit en août 2023
Réponse de Raul le 6 oct. 2023
Dear Barbara, Thank you for taking the time to leave a review of your stay. We are very happy that you have enjoyed your stayed with us. We are looking forward to see you again in the future.

8/10 Bien

Alan

Séjour de 2 nuits en août 2023
Réponse de Duty Manager - Dunkeld House Hotel le 9 oct. 2023
Dear AlanThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this good feedback. looking forward to having you visit again.regards,Kenny

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Duty Manager - Dunkeld House Hotel le 9 oct. 2023
Dear DerekThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this great feedback. looking forward to having you visit again.regards,Kenny

10/10 Excellent

Linda

Séjour de 2 nuits en août 2023
Réponse de Duty Manager - Dunkeld House Hotel le 9 oct. 2023
Dear LindaThank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this amazing feedback. looking forward to having you visit again.regards,Kenny

8/10 Bien

Martina

Séjour de 1 nuit en août 2023
Réponse de Duty Manager - Dunkeld House Hotel le 9 oct. 2023
Dear Martina Thank you for choosing to stay at Dunkeld House Hotel and for your feedback. We really appreciate the time you took to give us this good feedback. looking forward to having you visit again.regards,Kenny