Soins corporels, soins d'aromathérapie, massages suédois
Vérifier la disponibilité

Avis sur Best Western Dundee Woodlands Hotel

3 out of 5
Best Western Dundee Woodlands Hotel
13 Panmure Terrace, Broughty Ferry, Dundee, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 293 avis sur 581." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 581." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 581." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 581." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 581." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Laura, Head Receptionist le 17 sept. 2019
Thank you for your review, we are delighted you enjoyed your stay with us and hope to see you again!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Chambre,
La chambre pourrait être rénové un peu, un peu vieillot, pour la chambre de bain, gun peu petite mais très bien.

10/10 Excellent

Catie

Séjour de 3 nuits en avril 2024
Réponse de Jules le 27 avr. 2024
Good MorningThank you for the lovely review. We hope to welcome you back again really soon.Kind regardsJulie

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious rooms, great staff, high quality food, great for all ages. Leisure facilities were amazing. Would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Jules le 27 avr. 2024
Good MorningThank you for the lovely review. Hopefully we can welcome you back again in the very near future.Kind RegardsJulie

10/10 Excellent

Gavin

Voyage en couple
Les points forts : Équipements
Excellent hotel. Helpful staff.
Séjour de 1 nuit en février 2024
Réponse de Head Receptionist le 1 mars 2024
Thank you very much for your review, we look forward to welcoming you back to the hotel in future.Kind regardsKalah

10/10 Excellent

Ruth

Voyage en famille
Les points forts : Équipements
Great staff.
Séjour de 6 nuits en décembre 2023

10/10 Excellent

Giulia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Réponse de Head Receptionist le 1 mars 2024
Thank you very much for your review, we look forward to welcoming you back to the hotel in future.Kind regardsKalah

10/10 Excellent

Lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is so lovely and welcoming, staff are attentive and so friendly. The choice of food was excellent and what we ordered was delicious . The only thing that let it down a bit was the room wasn’t as clean as it could have been and the next day clean wasn’t done properly. We spoke to manager and she sorted it straight away. Will definitely stay again . Beautiful four poster bed was nice suprise. We joined the Best Western membership that lets you know about offers etc . All in all thoroughly enjoyed our 2 night stay.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Kalah, Head Receptionist le 30 nov. 2023
Thank you we look forward to welcoming you back in future.

10/10 Excellent

Steve

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant and respectful stay
Attended hotel where our friends funeral wake was taken place reason for the stay. The staff very pleasant and helpful. The restaurant food was delicious and food came very quickly and there was no rush to remove us when restaurant was closed.
Séjour de 2 nuits en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you for such a lovely review. We do hope we can welcome you back again soon.Kind REgardsJulie

8/10 Bien

Graeme

Séjour de 1 nuit en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you for taking the time to leave us feedback. We do hope we can welcome you back in the near future.Kind RegardsJulie

8/10 Bien

Garry

Séjour de 2 nuits en octobre 2023
Réponse de Kalah, Head Receptionist le 30 nov. 2023
Thank you we look forward to welcoming you back in future.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was perfect. Nice room and lovely bathroom with lovely hot shower.
Séjour de 1 nuit en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you for such a lovely review. Hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is listed as a 3-star hotel but it has 5 star heart. The hotel is a wee bit tired but it makes up for it with how clean and airy the rooms the restaurant and the bar area and the whole hotel is spotless. Many hotels list family-friendly but that really only means facilities not with this Hotel this is the best family-friendly I have ever been to. The management and the staff make this hotel the wee gem it is nothing too much bother and smiling faces greet you. This family gives them 5 stars and without a doubt, we will be back...Oh, and the brekkie and evening meals were fab and my grandson who is 4 didn't want to leave. Thank you all for making our stay so relaxed.
Séjour de 2 nuits en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you so much fir the lovely review. Hopefully we will see you again soon.Kind RegardsJulie

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
The hotel is a little tired.
Séjour de 2 nuits en octobre 2023
Réponse de Kalah, Head Receptionist le 30 nov. 2023
Thank you for your feedback.

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you for the 10/10 review. We hope we can welcome you back again soon.Kind RegardsJulie

6/10 Satisfaisant

Dale

Voyage d’affaires
Poor wifi
The WiFi didn't work in my room. It was unstable and kept disconnecting. That alone means I would not stay here again. The breakfast however was great!
Séjour de 1 nuit en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningI am glad you found the breakfast great. I am sorry you had issues with the wifi, had this been brought to our attention we could have got our internet provider to investigate this at the time. Kind RegardsJulie

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jules le 31 oct. 2023
Good MorningThank you for taking the time to leave feedback. We hope to welcome you back again in the near future.Kind RegardsJulie

6/10 Satisfaisant

Nicola

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
In need of upgrades. Leisure /pool area very dated in particular. Food was okay. Staff friendly enough.
Séjour de 1 nuit en septembre 2023
Réponse de Kalah, Head Receptionist le 30 nov. 2023
Thank you for your feedback.

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Julz le 28 sept. 2023
Thank you for a lovely review. We do hope to welcome you back again soon.

10/10 Excellent

angus

Séjour de 1 nuit en septembre 2023
Réponse de Julz le 28 sept. 2023
Thank you for a great review I do hope we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Julz le 28 sept. 2023
Thank you for a great review I do hope we can welcome you back again soon.Kind RegardsJulie

6/10 Satisfaisant

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Internet was very poor. Kept losing signal
Séjour de 1 nuit en septembre 2023
Réponse de Julz le 28 sept. 2023
Thank you for taking the time to leave us feedback I am sorry you found the internet to be poor and will bring this up with our internet provider to have a look at.Kind Regardsjulie .

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Julz le 28 sept. 2023
Thank you for a great review I do hope we can welcome you back again soon.Kind RegardsJulie

6/10 Satisfaisant

Julia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would've helped to have info in the rooms about dining times - breakfast, lunch & dinner. Also info about using facilities like swimming pool and gym. And info on local taxis and local buses.
Séjour de 2 nuits en septembre 2023
Réponse de Kalah, Head Receptionist le 12 sept. 2023
Thank you for your review, in regards to meal timings they are located on your room card wallet that you sign on arrival to take to your room with you. I will pass onto management in regards to the suggestion of local bus and taxi information.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Julie le 11 sept. 2023
Thank you for the great review. Hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
would recommend and defiantly be back, rooms were nice and clean and also the pool facilities very good hotel overall in general was beautiful
Séjour de 1 nuit en août 2023
Réponse de Julie le 11 sept. 2023
Thank you for the lovely review. We hope to welcome you back again in the very near future.Kind RegardsJulie

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is not like any Best Western I have ever seen. Really a nice place.
Séjour de 1 nuit en août 2023
Réponse de Julie le 3 sept. 2023
Dear DavidThank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards Julie

2/10 Horrible

Robert

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked this hotel a week in advance of my stay I booked a deluxe double room for two as my wife was doing business at the same time I was. When I checked in a young man was on the desk , very polite he asked my name and started checking me in when a woman the size of a small village butted in. She said she had put me in an easy access room. When I got to the room I was discussed at the state of the room . Even if I was disabled and I'm not the room was dirty the carpets are heavily stained. The bathroom ? Well the shower only reaches 5 ft and to look in the mirror I could only see my tummy . All the equipment was there if I was disabled. Then I had to call my wife to ask her to book into another hotel . When I went to ask for another room she grunted at me in a very nasty way and told me they were booked up . Not forgetting ide booked this hotel a week prior. The hotel looks amazing from outside but it's like stepping back into the eighties, very dated very dirty. And the small village who delt with me could do with a cleaning job. Not a very good front of door staff. Would I recommend this hotel ? NO ! I've stayed in better youth hostels. Be warned !
Séjour de 2 nuits en août 2023
Réponse de Nikki le 31 août 2023
Regardless of how you feel about our hotel, your personal comments regarding a member of our team are totally unacceptable and uncalled for. For you to make those comments regarding a persons size with no knowledge is a disgrace. We appreciate that you will not be returning and you are certainly not welcome here again.NikkiGM/Director

10/10 Excellent

Wendy

Séjour de 1 nuit en août 2023
Réponse de Kalah, Head Receptionist le 31 août 2023
Thank you for your kind review, we look forward to welcoming you back to the hotel in future.Kind regards

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de jules le 22 août 2023
Good AfternoonThank you for the good review, hopefully we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

Maureen

Séjour de 1 nuit en août 2023
Réponse de Jules le 21 août 2023
Good AfternoonThank you for a fantastic review, hopefully we can welcome you back again soon.Kind RegardsJulie Knox

8/10 Bien

Julie

Les points forts : Infrastructures et conditions de l’hébergement
Bed very uncomfortable- suggested getting a new mattress. Some cobwebs in the room too - at the side of the headboard. Good location for seeing the area
Séjour de 1 nuit en août 2023
Réponse de JUlie le 22 août 2023
Good AfternoonThank you for taking the time to leave us feedback. I will bring the cobwebs to the attention of the housekeeping staff and the mattress to our maintenance team. Glad you the location to be good and hope we can welcome you back again soon.Kind regardsJulie

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Acessibility
Best wheelchair acessible hotel I have stayed at. From parking, entrance through to room . Wide corridors, wide doors and excellent adapted bathroom. Very comfortable room. Would stay here again.
Séjour de 1 nuit en août 2023
Réponse de Jules le 21 août 2023
Good AfternoonThank you for a fantastic review, hopefully we can welcome you back again soon.Kind RegardsJulie Knox

8/10 Bien

Maggie

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel is welcoming and clean, just lacked something this time. Was disappointed we had to pay extra to use the pool etc - bit cheeky to add a supplement for that, and yet advertise the facilities when searching for a rate. Not sure we will be back
Séjour de 1 nuit en août 2023
Réponse de julie le 3 sept. 2023
Dear GuestThank you for taking the time to leave us some feedback. I am pleased you found the hotel to be welcoming and clean.Due to the rising costs to run and maintain the facilities, it was either charge a small fee for use, which is a reduced price to non-residents or closure which would have a huge impact on our guests and members. Unlike other hotels we do not include the use of the facilities in our room rates as not all guests make use of the leisure club. I do hope we can welcome you back again soon.Kind RegardsJulie

10/10 Excellent

David

Séjour de 1 nuit en août 2023
Réponse de Julie le 21 août 2023
Good AfternoonThank you for a fantastic review, we hope to welcome you back again soon.Kind regardsJulie

6/10 Satisfaisant

ROBERT

Séjour de 2 nuits en juillet 2023
Réponse de Jules le 21 août 2023
Good AfternoonThank you for taking the time to leave us feedback. Kind regardsJulie

4/10 Médiocre

Steven

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Julie le 3 août 2023
Good MorningThank you for the lovely review. We hope we can welcome you back again in the near future.Kind RegardsJulie

6/10 Satisfaisant

Lindsay

Les points forts : Personnel et service
Rooms very small and hot and stuffy. Heating on in middle of summer
Séjour de 2 nuits en juillet 2023
Réponse de Julie le 3 août 2023
Good MorningI am sorry you found the room to be hot and stuffy. We do have fans available for guests on hot days. The heating should not have been on in the afternoon and i will certainly look into this. Hopefully we can welcome you back to the hotel in the near future.Kind regardsJulie

8/10 Bien

Jostein

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Landelig beliggenhet - 10 min med taxi
Greit hotell hvis man har bil. Gratis parkering på området og god plass. Trenger oppgradering men helt ok for overnatting.
Séjour de 1 nuit en juillet 2023
Réponse de julie le 3 août 2023
Good MorningThank you for the lovely review, we hope to welcome you back again in the near future.Kind regardsJulie

8/10 Bien

Ian

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
great hotel, great for cardio on the top floor
the staff were fantastic, please get a lift for the top floor though, many many steps...
Séjour de 1 nuit en juillet 2023
Réponse de Reception Supervisor le 28 juil. 2023
Good Evening Thank you very much for leaving feedback. I will pass your lovely feedback over to the team who will be delighted. RegardsDahryn

6/10 Satisfaisant

catherine

Séjour de 1 nuit en juillet 2023
Réponse de Hotel le 27 juil. 2023
Thank you for taking the time to review your recent experience at the Best Western Woodland’s Hotel. I am naturally disappointed to hear that we did not meet your expectations on your last visit to us. This is not the normal level of service we provide to our guests and customers. Trust that I will pass all your concerns over to the management team so they can review all the issues that you have highlighted. We hope this does not affect you returning to us in the future, and hopefully we can regain your trust.Kind Regards Dahryn / Reception Supervisor

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Nicole le 16 juil. 2023
Good Afternoon Peter,Thank you for taking the time to leave a review for the hotel. I am glad to hear you enjoyed your stay with us and we look forward to welcoming you back again soon. Kind Regards, Nicole.

10/10 Excellent

Lynn

Séjour de 1 nuit en juillet 2023
Réponse de Nicole/Reception le 4 juil. 2023
Good Evening Lynn,Thank you for taking the time to leave a review for the hotel. I am glad to hear you enjoyed your stay with us and we look forward to welcoming you back again in the future. Kind RegardsNicole

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All good but dinner a bit mediocre Lovely grounds Friendly staff
Séjour de 3 nuits en juin 2023
Réponse de Kalah le 2 juil. 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

10/10 Excellent

Irene

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Have stayed recently twice. One in June with my husband and most recently friends up from London on holiday. We enjoyed our stay and so did our friends. Both our rooms were lovely. Staff were welcoming and helpful. Found our rooms were very quiet and had good sleep. Lovely breakfast with something to suit all tastes. Only slight criticism was price of drink at the bar but only we don't often go to hotels so this might be normal.
Séjour de 1 nuit en juin 2023
Réponse de Kalah le 2 juil. 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay. Ensuring all our guests leave us with fond memories, whether they are staying overnight or visiting for the day, is at the very heart of what we stand for. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

6/10 Satisfaisant

Amanda

Séjour de 1 nuit en juin 2023
Réponse de Kalah le 29 juin 2023
Thank you for your review.Kind regardsKalahHead Receptionist

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Kalah le 29 juin 2023
Thank you for leaving such a glowing review from your recent stay with us at the Best Western Woodland’s Hotel. We are delighted to hear that you enjoyed all aspects of your stay from the Woodlands. I will certainly share your feedback with the wider team, who will be hugely encouraged by your experience and we do hope you continue to enjoy our hotel for many years to come. We look forward to seeing you again on your next trip to Broughty Ferry for another memorable stay. Kind Regards KalahHead Receptionist

10/10 Excellent

veronique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Nicole le 25 juin 2023
Good Afternoon Veronique, Thank you for taking the time to leave a review for the hotel. We hope to welcome you back at the hotel again soon. Kind RegardsNicole/Reception

10/10 Excellent

Ashley

Séjour de 1 nuit en juin 2023
Réponse de Nicole le 25 juin 2023
Good Afternoon Ashley, Thank you for taking the time to leave a review for the hotel. We hope to welcome you back at the hotel again soon. Kind RegardsNicole/Reception