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Avis sur Sierra Hotel

2.5 out of 5
Sierra Hotel
EJ Blanco Drive, Barangay Piapi, Dumaguete, Negros Oriental

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 64." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 64." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 64." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 64." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 64." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

daniel, paris0

Les points forts : Propreté et personnel et service
bien pour une étape d'une nuit.
bon rapport qualité prix. facilitées pour se rendre au centre ville restaurants à proximité. proximité du port
Séjour de 1 nuit en janvier 2018
Réponse de Anj le 2 févr. 2018
Thank you for choosing Sierra Hotel. We are looking forward to serve you once again.

2/10 Horrible

Stan

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
The desk clerk was rude and falsely claimed I reserved a room with two twin beds. I had to be assertive and made them put us in a room with a queen bed. Also there was no hot water and the toiletries were lacking. The hotel is laid out strangely makking it difficult for someone with a disability to get around.
Séjour de 2 nuits en février 2024

10/10 Excellent

Richard, Huntington Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location to catch bus either way to Dauin. Close to airport. Friendly helpful staff in the bar. Good morning breakfast for guests.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Ben

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to spend the night in Dumaguete. The kids loved the pool. Rooms were clean and spacious. Parking is a little difficult and navigating the hotel can be a challenge but overall a great place to stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mary Grace

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

DEUKGOO

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
,,
Dont have hair dryer Lost my t shirt Dont have seat for breakfast Some food not enough for breakfast Dont have guide for the table
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Gleaton, Rock Springs

Les points forts : Personnel et service
Séjour de 15 nuits en septembre 2023

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023

8/10 Bien

Rand

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. Transportation provided by hotel to another nearby hotel was way too expensive in a town without regular taxis...

8/10 Bien

Jim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool with snacks available.
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

KENNY

Les points faibles : Infrastructures et conditions de l’hébergement
Older hotel bathroom needs to be regrouted. Rain shower head in bathroom. Bathroom drainage is not great. Coffee maker broken. Outside light always on so no blackout for sleep Pool closes at 7pm. Will never change me back but the free breakfast was great
Séjour de 1 nuit en août 2023
Réponse de Reg le 21 août 2023
Dear Kenny,I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for the less than satisfactory experience you had during your recent stay at Sierra Hotel. Your feedback is incredibly important to us, and we are deeply sorry that we fell short of your expectations.We take all guest feedback seriously as it helps us identify areas that require improvement, and we are committed to addressing the issues you've raised in your review. I would like to assure you that your concerns have been shared with our management team, and we are taking immediate steps to rectify the issues you encountered.Cleanliness is of utmost importance to us, and we are reevaluating our housekeeping procedures to ensure that all guest rooms are thoroughly cleaned and maintained to the highest standards.Your feedback is invaluable to us, and it will help us make the necessary changes to improve our services and overall guest experience. I would like to extend a heartfelt invitation for you to return to Sierra Hotel in the future. We are committed to ensuring that your next visit will be nothing short of exceptional.Once again, I apologize for the inconvenience you experienced during your stay. Thank you for bringing these matters to our attention. We are determined to regain your trust and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Sierra Hotel

2/10 Horrible

Mark

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

andrew, haywards heath

Les points forts : Équipements
Great staff. Main issue was poor internet.
Séjour de 3 nuits en août 2023

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice for a 3 and one half hotel. Rooms cleaner and roomer than expected. I would probably stay again.
Séjour de 5 nuits en juillet 2023

10/10 Excellent

Per-Anders

Séjour de 2 nuits en juillet 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Swimming pool and gym is very clean and customer service in every area of hotel is outstanding ! The best in dumaguete city
Séjour de 5 nuits en mai 2023

10/10 Excellent

Francisco Jr

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The air condition unit was noisy
Séjour de 4 nuits en avril 2023

8/10 Bien

jesse

Voyage en couple
Les points forts : Propreté et personnel et service
The breakfast was awesome …the guard at the door was great ,one couldn’t ask for a better person ..so if one stays here ,please give her a tip ..big smiles and very friendly and helpful …only down side ,the rooms don’t have wash cloths or face towels ..other than that it’s a good place to stay
Séjour de 2 nuits en mai 2023

10/10 Excellent

Beejay

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very excellent customer service. Staff were very accommodating..
Séjour de 4 nuits en mai 2023

4/10 Médiocre

James

Séjour de 1 nuit en mars 2023

10/10 Excellent

james

Séjour de 2 nuits en mars 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very pleasant stay the staff was great , shower was hard to control the hot water , but manageable, breakfast was good but lacked sweets like muffins or danish
Séjour de 9 nuits en mars 2023

8/10 Bien

Niels Pilt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Godt hotel
Godt hotel i udkanten ag Dumagette, men i nærheden af spændende spiseområde. Gode faciliteter med pool
Séjour de 1 nuit en mars 2023

10/10 Excellent

jay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was excellent and the entire staff were very friendly and professional. I will stay there again!
Séjour de 3 nuits en octobre 2022
Réponse de front desk le 28 oct. 2022
Good morning, Thank you so much for your beautiful reviews to us. We are happy to serve you and we will continue are hospitality to serve are valued costumers.

10/10 Excellent

Lloyd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 3 nuits en septembre 2022
Réponse de f.o le 10 oct. 2022
Thank you for your good review.

6/10 Satisfaisant

Jonathan

Séjour de 2 nuits en juillet 2022

2/10 Horrible

Grant, San Diego

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
I have never had such a poor experience at a hotel in my entire life and traveling to over 15 different countries. Avoid this place at all costs it is no mistake why the place is rated so poorly. Management should be fired immediately or this place will probably go out of business in the near future.
Séjour de 1 nuit en juin 2022
Réponse de f.o le 10 oct. 2022
We appreciate your review, we will do our best to improve. Thank youand we are sorry for the inconvenience

10/10 Excellent

Shawn

Séjour de 4 nuits en juin 2022
Réponse de liz le 3 juil. 2022
Thank you for your review Shawn. Looking forward to serve you again.

10/10 Excellent

Mikel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de liz le 3 juil. 2022
Thank you for your review Mikel. Looking forward on your next travel to Dumaguete and we would be happy to serve you again.

10/10 Excellent

Shawn

Séjour de 1 nuit en juin 2022
Réponse de liz le 3 juil. 2022
Thank you for making Sierra Hotel & Resort your home in Dumaguete. Till your next visit Sir.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Daysleeper
Breakfast service was inattentive, staff parking in garage took to regard for guests, most staff were very good with the previous being the exception.
Séjour de 4 nuits en mai 2022
Réponse de liz le 12 juin 2022
Thank you for your feedback. Rest assured we will look into this matter.

8/10 Bien

Michael L

Séjour de 2 nuits en mai 2022
Réponse de liz le 12 juin 2022
Thanks for giving us 8 in your experience while staying at Sierra Hotel.

8/10 Bien

nievita sue

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de liz le 28 mai 2022
Thank you.

10/10 Excellent

jocelyn

Séjour de 2 nuits en avril 2022
Réponse de liz le 26 mai 2022
Hi Jocelyn, Sierra Hotel Team is happy with your review. We are glad that we make your stay with us within and beyond your expectations. Looking forward on serving you again on your next visit to Dumaguete. Liz

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Disaster
The hotel was closed despite having listed as availibility on the internet. It was a pain in the ass trying to get my money refunded.
Séjour de 1 nuit en décembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Its nice!
The room is nice. There is a wait staff in the breakfast area that is very helpful and accommodating. The front desk was chaotic. Too many people behind the reception area. I think they are training the staff? But overall it was good. The pool is nice addition to the hotel.
Séjour de 1 nuit en mars 2020
Réponse de Soysoy - Marketing Officer le 9 mars 2020
Hi! Thank you for sharing us your feedback and rate. We are delighted to know that you have enjoyed your stay here at the Sierra Hotel. Yes, we are training additional staffs in our front desk area, we're sorry for the inconvenience. Again, thank you for staying with us. Looking forward in your next stay.

8/10 Bien

Alan, Cobourg Ontario Canada

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will book this again in December when back in the Philippines and the airport shuttle was very good
Séjour de 1 nuit en octobre 2019
Réponse de Erly le 29 oct. 2019
We're glad you were happy with your stay with us! We are hoping to see you back again soon!

10/10 Excellent

Erie, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not so busy area but easily accessible to other firm of transportation. Decent breakfast and very helpful and friendly staff.
Séjour de 5 nuits en août 2019
Réponse de Front desk le 5 sept. 2019
Hello, Thank you so much of your good reviews to us this is really appreciated we hope to see you again here in the future. God bless,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de management le 2 sept. 2019
Thank you,

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
messed up our reservations. we were forced to check out co they said the next guest is waiting for the room even though we have reserved the rooms for late check out just because they messed up and mixed up our room reservation. not considering that we had pre nuptial preparations for the bride. we were still taking official pictures and videos when we were asked to leave RIGHT AWAY! not to mention we reserved 8 rooms for our bridal party, fashion designer, bridal room, and other guests for the wedding. they were so inconsiderate and wasnt able to solve their problems on their own. i was helping them arrange the rooms coz they were not flexible enough considering that when they messed up our rooms, it wasnt even our fault. it was a miscommunication between their staff and they were not able to get the instructions given by our wedding planner.
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean and friendly staff. Location was ok but nothing within walking distance, but a few minutes ride by tricycle. Internet was average. Hot water in shower took forever to get hot but eventually did after running for many minutes. I had a 5 day stay and needed to extend my visit 2 more days and when I asked the front desk about a 2 day extension I was told my room was available but the rate quoted for the additional 2 days was the normal published rate, which was higher than the rate per day I had paid for my first 5 days and no break on the rate was offered. So I went to another hotel for my final 2 days.
Séjour de 5 nuits en août 2019
Réponse de front desk le 14 août 2019
Hello, Thank you so much for your good review we really appreciated it. God bless

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room cleaners were really good.
Séjour de 3 nuits en août 2019
Réponse de Front Desk le 14 août 2019
Hello, Thank you so much.... we hope to see you again in the future. God bless

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was extremely clean and hot! Once you left your room with the AC, you are almost sweating just walking down the hallway of the 5th floor. The staff was very friendly. My gf and I could not figure out how to turn off any of the lights - except by pulling the plugs. The hotel location was not as desirable as we hoped - it was okay, but farther from the promenade area which is the most desirable part of town.
Séjour de 2 nuits en août 2019
Réponse de front desk le 11 août 2019
This is really appreciated thank you so much for a good review to us we hope to see you again in the future.

6/10 Satisfaisant

Gogoro

average
over priced for airport shuttle 400 peso, tricycle only 100 peso. lost the room card, you got to pay 1000 peso. do not try massage in the hotel, no good. I recommend Original Nature Spa, it is nice, just turn right from the hotel, on the same street, walking 2 minutes. good house keeping and the doorbell boy
Séjour de 2 nuits en juillet 2019
Réponse de Front Desk le 1 août 2019
Hello, Thank you, for your reviews this is really appreciated this really help us improved our service. We hope to see you again in the future.God bless

8/10 Bien

Lari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de front desk le 15 juil. 2019
thank you, sir

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
I had a great stay at the hotel, food was fantastic and the service amazing also. I'm traveling around but will come back and stay for another week.. Thanks
Séjour de 5 nuits en juin 2019
Réponse de Receptionist le 1 juil. 2019
Thank you for staying with us! Have a safe travel, sir! We are excited to see you back again soon, sir.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When I booked this hotel, I was already hesitant because of the reviews. It’s supposed to be a wedding gift to my cousin and she’s the one who insisted about this hotel that’s supposed to be new and nice. The staff was accommodating, but the room was overrated. The bedsheets was wrinkled and presentable impressive. My cousin woke up in the middle of the night with the sound and spark in the ac cord that forced her to turned off the ac. It was really such a bad experience and embarrassing. Don’t be fooled by the pictures posted on the internet. Looks good but it actually looked old and not well kept.
Séjour de 2 nuits en juin 2019
Réponse de front desk le 27 juin 2019
Good day! We're very sorry to hear this incident ma'am we will address this directly to our management but thank you for your reviews we really appreciate it can help us improved our service Again we're very sorry of what happened. Thank you,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideal location for downtown and beach , walking distance
Séjour de 28 nuits en avril 2019
Réponse de front desk le 17 mai 2019
Hello, thank you so much for staying with us its our pleasure to give our great service to you, hope to see you in the future god bless.

6/10 Satisfaisant

John

Less than 3 stars
The conditions were average but the location was outside of the city. The shower was terrible for one of the highest priced hotels in the area. At the end of my stay, I asked for a ride to the airport (6 minutes away). I was told that airport pickup was free. Airport return was 400 pesos. Deceitful. I won't stay again for this reason. I took a trike. 10 pesos.
Séjour de 5 nuits en avril 2019
Réponse de Andre' le 10 mai 2019
Sorry for your recent experience Sir, as stated with all of our promotion channels, Free Pick up at the Airport upon your arrival is available as is with most of the hotels in the Dumaguete area, but the return service, as with all of the hotels in the Dumaguete area, there is a cost for the return back to the Airport. We are currently upgraded all of our Shower heads to the 10" rain shower, so far we have 25 rooms with this new shower head installed. Please do reconsider the Sierra Hotel upon your return to Dumaguete and I will personally make sure your visit and stay is a enjoyable one of your deserved expectations. Thank you.