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Avis sur Holiday Inn Dublin-Pleasanton, an IHG Hotel

3 out of 5
Holiday Inn Dublin-Pleasanton, an IHG Hotel
6680 Regional Street, Dublin, CA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 318 avis sur 989." "
Note des voyageurs de 8 (Bien), d’après 326 avis sur 989." "
Note des voyageurs de 6 (Satisfaisant), d’après 193 avis sur 989." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 989." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 989." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

David, Montreal, Qc - Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Proche de mes rendez-vous
Je cherchais un hôtel qui me permette d'aller à mes différents RDV à Dublin, San Ramon et Pleasanton. celui-ci était central, attractif en termes de prix, proche des autoroutes sans y être collé. Je suis resté 2 jours; de bons restaurants pas loin (Pho Saigon), voire à pied pour ceux qui ne veulent pas sortir loin de l'hôtel. Le personnel de l'hotel est super et les chambres aux standards Holiday Inn. Aucun commentaire négatif à soumettre.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel pour un sejour professionnel
Chambre 308 peu bruyante. Personnel accueillant et serviable. Restaurant bon rapport qualité-prix, ouvert jusqu'à 22h. A proximité du train et d'un centre commercial mais une voiture est nécessaire malgré tout.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
mal insonorisé
J'ai passé trois mauvaises nuits: les chambres sont mal insonorisées. On entend claquer les portes dans le couloir et même le bruit de la climatisation des chambres voisines me réveillait la nuit.

6/10 Satisfaisant

Michelle

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
We were at a bowling tournament next door so we stayed there for the convenience. I don’t think I would stay there again.
Séjour de 3 nuits en avril 2024
Réponse de Sonia Escamilla le 6 mai 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again and make it better for you.Sonia EscamillaGuest Services Manager

10/10 Excellent

Katrinia

Voyage en famille
Clean and nice
Séjour de 1 nuit en avril 2024
Réponse de Sonia Escamilla le 28 avr. 2024
Dear Katrina,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soon.Sincerely,Sonia Escamilla

6/10 Satisfaisant

Kalpana

Voyage en famille
Did not like my room facing parking lot. Air was stale, room stuffy. Did not have a great nights sleep
Séjour de 1 nuit en avril 2024
Réponse de Sonia Escamilla le 28 avr. 2024
Dear Kalpana,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you give us the opportunity to serve you again and make your stay better than last time.Sincerely,Sonia Escamilla

10/10 Excellent

Eugena, dublin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Convience
Séjour de 4 nuits en avril 2024
Réponse de Sonia Escamilla le 12 avr. 2024
Dear Eugena,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soon.Sincerely,Sonia Escamilla

10/10 Excellent

Kristy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stopped here by accident while we were on a long road trip. We stopped to grab gas and dinner. The city was clean and felt safe. We looked online for a hotel and this came up at a great price. Was very clean with modern updates. There was security on site and felt very safe. Would stay again for sure.
Séjour de 1 nuit en mars 2024
Réponse de Sonia Escamilla le 27 mars 2024
Dear Kristy,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to welcome you back soonSincerely,Sonia Escamilla

10/10 Excellent

Jillian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service was excellent. They were very nice and accommodating. They helped out and looked after our belongings when we had an emergency leave with no check out. They kept all of all things and had them nicely boxed and in a locked place. Had no issues in picking it up. The hotel was very clean and smelled very nice. One of the best over all places we have stayed.
Séjour de 2 nuits en mars 2024
Réponse de Sonia Escamilla le 22 mars 2024
Dear Jillian,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear that everything went well at the Hotel. We hope to welcome you back.Sincerely,Sonia Escamilla

10/10 Excellent

Marisol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff have been friendly when I’ve visited and the rooms are clean
Séjour de 1 nuit en mars 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Marisol,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

8/10 Bien

Nhung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Nhung,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Pedro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo está muy serca
Séjour de 3 nuits en février 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Pedro,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

8/10 Bien

Marisol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the front desk was very friendly and patient when helping me check in
Séjour de 1 nuit en mars 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Marisol,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Devaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Devaki,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Raymond

Séjour de 1 nuit en février 2024
Réponse de Sonia Escamilla le 22 mars 2024
Dear Raymond,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

Brissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very clean and well kept. The bed was super comfy. Great stay!
Séjour de 1 nuit en février 2024
Réponse de Sonia Escamilla le 19 mars 2024
Dear Brissa,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was great but the property was ols and notbkept well.
Séjour de 2 nuits en février 2024
Réponse de Sonia le 23 mars 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Sincerely,Sonia Escamilla

6/10 Satisfaisant

Lauren

Voyage d’affaires
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Jennie

Voyage en groupe, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Very expensive for the condition of the rooms.
Séjour de 1 nuit en février 2024

8/10 Bien

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Satisfied. Note: Sadly, the “Indoor” pool is detached from the Hotel (one must walk outside to and from it; not a good idea during cold weather, especially with little ones!!!): the Hotel does Not disclose this inconvenience.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Jerrod

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is awesome.
Séjour de 1 nuit en janvier 2024
Réponse de Sonia Escamilla le 31 janv. 2024
Dear Jerrod,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sonia Escamilla

10/10 Excellent

francisco

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Jerrod

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is incredible. From the front desk team to the restaurant, everyone is very nice and helpful. In a world where good service is hard to come by, they are what excellence looks like.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Big room
Nice big rooms, hot shower with good water pressure and separate sink area. My only complaint is the toilet is very short.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Du

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Room 109
I was givin an AdA room and everything was fine until we turned the heater on it was loud and gave off a rotten stench that was so bad we left at 4:00am even though checkout time was 11:am Room 109
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Francisco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
N/a
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Carlos

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Julie

Séjour de 1 nuit en décembre 2023

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room key was programmed improperly, key stopped working at 10am on checkout day.
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Serena

Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Sonia Escamilla le 29 nov. 2023
Dear Serena,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn DUBLIN-PLEASANTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Sonia Escamilla

10/10 Excellent

Shahnaz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy checkin. Staff (front and property) is really helpful and friendly. Rooms are clean and comfortable. Indoor pool and hot tub was awesome.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Humberto

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Sonia Escamilla le 26 nov. 2023
Dear Humberto,Thank you for taking the time to tell us about your experience at Holiday Inn DUBLIN-PLEASANTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at (925) 828-7750 or sonia@hidublinca.com.Sincerely,Sonia EscamillaGuest Services Manager(925) 828-7750sonia@hidublinca.com

4/10 Médiocre

Kevin

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mandar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff and clean property
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No communication
Jessie, the front desk clerk , was amazing at helping me sort out some issues caused with this third party app. I guess what hotel.com provides or whatever request you make does not get forward to the front desk? The best bet is to go through the hotel front desk and tell them what you need personally.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Robin

Séjour de 2 nuits en octobre 2023

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Phelisha

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Well it was quite
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Fher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is a construction around so doesn't feel safe.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Carolina

Séjour de 7 nuits en octobre 2023

8/10 Bien

Melody

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and the breakfast each morning was good and prices weren’t bad
Séjour de 6 nuits en août 2023

10/10 Excellent

Hardeep

Les points forts : Propreté et équipements
Good
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Deirdre

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We had a room on the first floor that looked out onto the parking lot. There were no blackout curtains so light and sound streamed right in. The toilet backed up, twice. Our room keys didnt work, twice. We were there 3 nights. Hookers were a regular sight in the parking lot. The usual buffet breakfast weve had for free at every other Holiday Inn weve ever stayed with was 15 bucks a person and so not worth it. I travel a lot and IHG hotels have always been a constant mid level hotel i can count on. I will never stay at this one again.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Eric

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms are outdated. The air conditioning blasted arctic air directly at the bed, and, when off, the room intantly turned hot and stuffy. Very hard to find a comfortable temperature. Also, the water smelled and tasted swampy.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Monique

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Holiday Inn usually has a certain reputation and standard, and we have experienced many different locations in various cities in the past, which is what prompted us to select the property in Dublin. Never have we had such a abysmal experience until now. This specific Dublin location did not meet the expectations of other Holiday Inns. The location was very run-down, dirty (desks, bathrooms, floor carpets) and poorly managed. The bathroom and sink were tiny as well, with hardly any room for one person. Overall, we were greatly disappointed in the entire experience at the Dublin-Pleasanton Holiday Inn. We will not be returning here.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Leiah

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Upon entry, the room smelled of urine. But the room looked perfectly clean.
Séjour de 1 nuit en septembre 2023