Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 22 mai 2024
Dear Daniel,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us at the Hard Rock Hotel Dublin. We're proud to be a modern hotel in the heart of Temple Bar, offering a unique rock 'n' roll vibe and a great location.We're glad you found our location convenientWe're always happy to hear that our guests have a great experience with us, and we're grateful for your 5-star review. We hope to welcome you back again soon!Thank you for choosing the Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Maxime
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxime
Séjour de 6 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 7 mai 2024
Dear Maxime,Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your stay at Hard Rock Hotel Dublin and found it to be a nice place. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are glad to hear that you had a positive impression of our hotel. We appreciate your review and hope to welcome you back again in the future for another enjoyable stay. Thank you for choosing to stay with us at Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Nicolas
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicolas
Séjour de 3 nuits en mars 2024
Réponse de Aisling Byrne - Rooms Manager le 13 mars 2024
Dear Nicolas,Thank you for giving Hard Rock Hotel Dublin a perfect 5-star rating! We are delighted that you had such a fantastic experience during your stay with us. At Hard Rock Hotel Dublin, we strive to provide all our guests with exceptional service, stylish accommodations, and a rockstar experience. We are thrilled that we were able to meet your expectations and leave a lasting positive impression.We hope to welcome you back to our hotel in the near future for another memorable stay. If there is anything more we can do to enhance your experience on your next visit, please feel free to reach out to us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
philippe Lionel, bourg la reine
14 janv. 2024
philippe Lionel
Séjour de 4 nuits en décembre 2023
Réponse de Aisling Byrne - Rooms Manager le 6 févr. 2024
Dear Phillippe,Thank you for your perfect rating! We are thrilled to see that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we are delighted to hear that you enjoyed your time at our hotel. If there is anything specific that you particularly liked about your stay that you would like to share, please feel free to let us know.We appreciate your kind words and feedback, and we look forward to welcoming you back for another memorable stay. Thank you for choosing us, and we hope to see you again soon.Best regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Séverine
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séverine
Séjour de 4 nuits en décembre 2023
Réponse de Aisling Byrne - Rooms Manager le 6 févr. 2024
Dear Severine,Thank you so much for your wonderful comments and perfect rating! We are delighted to hear that your stay with us was everything you had hoped for. Our team takes great pride in providing exceptional service, so it's always rewarding to hear that we succeeded in doing so. We genuinely appreciate your kind words and look forward to welcoming you back for another fantastic stay. Thank you for choosing the Hard Rock Hotel, DublinKind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Anne
Voyage en couple
29 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 5 nuits en octobre 2022
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
19 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2022
10/10 Excellent
Lorna
4 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorna
Séjour de 1 nuit en avril 2022
10/10 Excellent
Larisa
31 mars 2022
Larisa
Séjour de 3 nuits en mars 2022
10/10 Excellent
stephanie
Voyage en famille
6 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephanie
Séjour de 2 nuits en novembre 2021
10/10 Excellent
Jonathan
18 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Jonathan
Séjour de 2 nuits en octobre 2021
8/10 Bien
Sinead Barbara
28 mai 2024
Les points forts : Propreté
Sinead Barbara
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 28 mai 2024
Dear Sinead,Thanks for taking the time to share your thoughts about your stay at the Hard Rock Hotel, Dublin! We're glad to hear that you enjoyed our location and thought it was great for exploring the city.We're proud of our central location and the fact that many of Dublin's top attractions are within walking distance. It's great to hear that you took advantage of this and were able to easily get around the city.If you have any other feedback or suggestions on how we could improve, we'd love to hear it. Thanks again for choosing the Hard Rock Hotel, Dublin and we hope to welcome you back again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Jonathan
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 3 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 28 mai 2024
Dear Jonathan,thank you for your amazing review of the Hard Rock Hotel, Dublin! We're thrilled to hear that you enjoyed your stay with us and gave us a 5/5 rating.We're delighted to hear that you thought our hotel was nice and modern, and that our staff were great. We're passionate about providing an exceptional experience for all our guests, and it's great to know that we were able to meet your expectations.We're also happy to hear that you were able to check-in early and get settled in your room before heading out to enjoy your day. Thank you again for your review and for choosing the Hard Rock Hotel, Dublin. We hope to welcome you back again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Rudy
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rudy
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 24 mai 2024
Dear Rudy,Thanks for your review!We're delighted to hear that you enjoyed your stay at the Hard Rock Hotel Dublin and thought our location was perfect for exploring the city! We're proud to be situated in the heart of Dublin, just a short walk from Temple Bar and all the action it has to offer.We're always happy to hear that our guests have a great time in Dublin and get to experience all that our city has to offer.Thanks for choosing the Hard Rock Hotel Dublin, and we hope you'll come back and rock with us again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Gordon
Voyage en groupe, Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gordon
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 22 mai 2024
Dear Gordon,Thanks for the awesome review! We're delighted to hear that you had a really nice stay with us! Our team is always happy to help, and we're glad you felt that way.We're sorry to hear that the bin lorry woke you up early in the morning, but we appreciate your understanding. You're right, it can be a challenge for city centre hotels, but we're working hard to minimize the disturbance.Thanks for your kind words and for choosing to stay with us. We'd love to welcome you back again soon! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Majella
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Majella
Séjour de 1 nuit en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 22 mai 2024
Dear Majella,Thanks for taking the time to share your recent review following your stay with us here at the Hard Rock Hotel, Dublin! We are delighted you had an overall very pleasant stay with us!We appreciate your 4/5 review and would love to hear any additional feedback to secure a 5/5 rating on your return visit to us!Thanks for choosing the Hard Rock Hotel Dublin, and we hope to have the chance to welcome you again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
6/10 Satisfaisant
Andrew, London
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Andrew
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 20 mai 2024
Dear Andrew,We're glad you enjoyed your stay at the Hard Rock Hotel Dublin, despite not being entirely satisfied. We appreciate your honest feedback.Regarding your experience with in-room dining, we apologize for the inconvenience and frustration caused. We take pride in our service and should have been able to respond to your requests promptly. We'll be addressing this issue with our team to ensure that it doesn't happen again in the future.Thank you for choosing the Hard Rock Hotel Dublin and for taking the time to share your feedback. We hope you'll give us another chance to show you an exceptional experience on your next visit.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Andreas Klaus
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andreas Klaus
Séjour de 4 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 15 mai 2024
Dear Andreas,We're thrilled to hear that you had an amazing experience at the Hard Rock Hotel Dublin! We're so glad that you enjoyed your stay with us and found our hotel to be great, our staff super nice, and our facilities very clean and well-maintained.We're also delighted to hear that you enjoyed our breakfast offerings. We're proud to offer a delicious breakfast spread that will fuel your day and keep you rocking!We're honored to have received such a glowing review from you, and we're grateful for your kind words about our staff. We strive to provide exceptional service to every guest, and it's wonderful to hear that we were able to meet your expectations.Thank you again for taking the time to share your review with us! We're always happy to hear feedback from our guests and use it to make improvements.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Graeme
14 mai 2024
Les points forts : Propreté et personnel et service
Graeme
Séjour de 3 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 17 mai 2024
Dear Graeme,Thank you for taking the time to rate your stay at the Hard Rock Hotel Dublin! We appreciate your wonderful 4/5 feedback!We're sorry if there was something that prevented you from giving us a perfect score. We're always looking for ways to improve and would love to hear more about your experience. If you could take a moment to share your stay with us we would love to hear from you!Thank you again for your review and for choosing the Hard Rock Hotel Dublin. We hope to welcome you back again soon.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
CYNTHIA
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CYNTHIA
Séjour de 4 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 15 mai 2024
Dear Cynthia,We're glad to hear that you had a fantastic experience at the Hard Rock Hotel Dublin! We're thrilled that everything was great for you during your stay.We're proud to offer a unique and unforgettable experience for our guests, and we're happy to hear that we were able to meet your expectations. Whether you're a rockstar or just a fan of music, art, and entertainment, we're here to provide a memorable stay.Thank you again for taking the time to share your review with us! We're always happy to hear feedback from our guests and use it to make improvements.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Benjamin Stephen
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin Stephen
Séjour de 1 nuit en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 15 mai 2024
Dear Benjamin,We're absolutely thrilled to hear that you had an amazing experience at the Hard Rock Hotel Dublin! We're glad you thought our hotel was a great base to explore the incredible city of Dublin, and we're honored that you chose to stay with us during your visit for the rugby.We're thrilled that you were able to pack in so much during your short stay, and we're especially happy that our location and facilities helped you feel refreshed and energized after trying some of the local delicacies. We're proud to offer a unique Hard Rock experience that combines music, art, and entertainment with comfortable rooms and exceptional service. It's great to hear that our hotel met your expectations and exceeded your stay.Thank you again for sharing your review with us! We're always happy to hear feedback from our guests and use it to make improvements.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Lee
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 13 mai 2024
Dear Lee,Thank you for taking the time to leave us a review. We are thrilled to hear that you found our staff excellent and enjoyed our lovely rooms during your stay. We appreciate your understanding regarding the noise level at night, which can be expected in a central location like ours. Our reservations department can assist with reserving a "quite" room for you on your return visit. Please do not hesitate to contact us should you need any assistance!We are pleased to hear that you would definitely stay with us again and we look forward to welcoming you back to Hard Rock Hotel Dublin in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Monchima, Ballston Lake
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monchima
Séjour de 4 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 13 mai 2024
Dear Monchima,Thank you for taking the time to leave us a perfect 5/5 rating! We are thrilled that you had a wonderful experience at Hard Rock Hotel Dublin. We hope to have the pleasure of welcoming you back again soon.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Michelle
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 12 mai 2024
Dear Michelle,Thank you for taking the time to share your experience at Hard Rock Hotel Dublin. We are thrilled to hear that you found our beds comfortable and had a great night's sleep during your stay. It's great to know that you also enjoyed our excellent shower and bathroom facilities.We appreciate your feedback regarding the breakfast option and will take your comments into consideration as we continually strive to improve our services. We are delighted that you found a great alternative at Queen of Tarts for a more casual breakfast experience.We hope to have the opportunity to welcome you back to Hard Rock Hotel Dublin in the future for another comfortable and enjoyable stay. Thank you for choosing to stay with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Michael
8 mai 2024
Michael
Séjour de 2 nuits en avril 2024
10/10 Excellent
Allan
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allan
Séjour de 3 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 7 mai 2024
Dear Allan,We are thrilled to hear that you had a fantastic experience at Hard Rock Hotel Dublin! Thank you for your kind words about our prime location in the heart of Temple Bar, our attentive staff, the great restaurant, and the beautiful rooms. We are glad that you enjoyed your stay and took advantage of our unique complimentary loan of a Fender guitar and amp – we agree, it's pretty cool! We appreciate your review and look forward to welcoming you back for another great stay at Hard Rock Hotel Dublin. Rock on! Thank you for choosing to stay with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Helio Bonifacio
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helio Bonifacio
Séjour de 4 nuits en mai 2024
Réponse de Aisling Byrne - Rooms Manager le 7 mai 2024
Dear Helio,Thank you for taking the time to leave us a review! We are delighted to hear that you found Hard Rock Hotel Dublin to be an excellent hotel. Our team works hard to provide top-notch service and create a memorable experience for all our guests. We are thrilled that you had a positive stay with us and we appreciate your kind words. We hope to welcome you back again in the future for another excellent stay at Hard Rock Hotel Dublin. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Paul
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 7 mai 2024
Dear Paul,Thank you for taking the time to share your review of Hard Rock Hotel Dublin. We are delighted to hear that you found our location to be good and that our staff were helpful during your stay. Our team takes great pride in providing excellent service to our guests, and we are glad that we could assist you during your time with us. We hope you had a wonderful stay in Dublin and that you will choose to stay with us again in the future. Thank you for your kind words.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Karin, Langenlonsheim
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karin
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 1 mai 2024
Dear Karin,Thank you for leaving such a glowing review! We are thrilled to hear that you had a fantastic experience at the Hard Rock Hotel Dublin. It's great to know that you felt welcomed from the moment you arrived and that you appreciated the special birthday greeting in your room. We're delighted that you enjoyed the food and breakfast, and that you found the rooms quiet and comfortable. Our central location is definitely a plus for exploring the city, and we're so happy that you found it convenient. Thank you for recommending our hotel and we can't wait to welcome you back on your next visit!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
John
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 7 mai 2024
Dear John,Thank you very much for your perfect score! We are thrilled that you rated your experience at Hard Rock Hotel Dublin as 5 out of 5. Our team works hard to provide top-notch service and create a memorable stay for our guests. We hope you had a great time with us, and we look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
James, Barrie
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 30 avr. 2024
Dear James,Thank you for your wonderful review and 5-star rating! We are glad to hear that you enjoyed our great location at Hard Rock Hotel Dublin. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Natalya
Voyage en famille, Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalya
Séjour de 6 nuits en février 2024
Réponse de Aisling Byrne - Rooms Manager le 27 avr. 2024
Dear Natalya,Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us and that you found our hotel clean, comfortable, and in a fantastic location. We hope you had the opportunity to explore all that Dublin has to offer while staying in the heart of the city centre!We look forward to hosting you again on your next visit to Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Hagop
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hagop
Séjour de 10 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 30 avr. 2024
Dear Hagop,Thank you for taking the time to share your feedback on your recent stay at Hard Rock Hotel Dublin. We are glad to hear that you found our location convenient for exploring the nearby pubs and restaurants. We strive to provide a comfortable and convenient experience for our guests, and we are pleased to hear that we met your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Sophia M, North Lauderdale
24 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sophia M
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 25 avr. 2024
Dear Sophia,Thank you for your review of Hard Rock Hotel Dublin. We are thrilled to hear that you found our location to be wonderful. Our team works hard to provide our guests with knowledge of the prime locations in the heart of Dublin, so it's great to know that you appreciated it. We hope you had a fantastic stay and we look forward to hosting you again in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Alisa
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisa
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 25 avr. 2024
Dear Alisa,Thank you for your review of Hard Rock Hotel Dublin. We are pleased to hear that you found our staff to be very accommodating during your stay. Ensuring our guests feel welcome and comfortable is a top priority for us, so we are happy to hear that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Chris
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 21 avr. 2024
Dear Chris,Thank you for your 5/5 rating and for sharing your thoughts about the Hard Rock Hotel Dublin. We appreciate your feedback on our rooms but happy to know you still had a comfortable stay. We understand that individual preferences may vary when it comes to room size, and we will take this into consideration for future improvements. We are glad that you enjoyed your stay overall, and we hope that your experience met most of your expectations. Thank you for choosing the Hard Rock Hotel Dublin, and we look forward to welcoming you back in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Angelika Lara und Moritz
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelika Lara und Moritz
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 21 avr. 2024
Dear Angelika Lara und Moritz, Thank you for sharing your experience at the Hard Rock Hotel Dublin. We appreciate your feedback and understand your concerns. If you would like to contact us to discuss your stay further please do not hesitate to do so. Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Peter
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 21 avr. 2024
Dear Peter,Thank you for your excellent review of the Hard Rock Hotel Dublin! We are delighted to hear that you found our hotel to be very well located and that our staff was super nice and helpful during your stay. It's fantastic to hear that we were able to surprise you with a room upgrade - we always strive to exceed our guests' expectations. We hope that you had a wonderful stay with us and look forward to welcoming you back again in the future. Thank you for choosing the Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Anne
19 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Anne
Séjour de 3 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 21 avr. 2024
Dear Anne,Thank you for your positive review of the Hard Rock Hotel Dublin! We are thrilled that you found our location to be a standout feature of your stay. We hope to welcome you back again in the future for another great experience. Thank you for choosing our hotel!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
carlos, Aliso Viejo
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carlos
Séjour de 3 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 16 avr. 2024
Dear Carlos,Thank you for your feedback on your recent stay at Hard Rock Hotel Dublin. We appreciate your kind words about our hotel and our friendly staff. I will be sure to share your kind words with them to continue to motivate and encourage them further!We apologize for any noise disturbances during your stay. Our rooms are sound proofed to provide improved comfort to our guests compared to other inner city hotels in Dublin. Our team are always on hand to ensure your satisfaction and comfort during your stay. Please do not hesitate to contact us during your next stay should you require any assistance, we would love to help.Thank you for bringing these points to our attention and we hope to welcome you back for a more enjoyable stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Samantha Claire
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha Claire
Séjour de 2 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 15 avr. 2024
Dear Samantha Claire,We are thrilled to receive your 5/5 rating! Thank you for choosing Hard Rock Hotel Dublin for your city stay. We are delighted to hear that your experience at our hotel was exceptional. Your feedback is highly valued, and we look forward to welcoming you back in the future for another fantastic stay.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Wayde
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayde
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 15 avr. 2024
Dear Wayde,We are so pleased to hear that you had a wonderful experience during your stay with us here at the Hard Rock Hotel, Dublin! Thank you for taking the time to share your feedback and for awarding us a perfect 5/5 rating. It's fantastic to know that we exceeded your expectations during your stay with us!We hope to have the opportunity to welcome you back again soon. Thank you for choosing Hard Rock Hotel Dublin!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Liam
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liam
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 15 avr. 2024
Dear Liam,We are thrilled to hear about your 5/5 experience with us here at the Hard Rock Hotel, Dublin! It's wonderful to know that our staff provided excellent service and that you found them to be polite and attentive. I have shared your kind words with the rest of the band here as they will be truly honoured to know of the positive impact they had on your Hard Rock experience!We're happy that our central location made it easy for you to explore the city and its attractions and we're glad to hear that you enjoyed your room and the overall atmosphere of the hotel.We appreciate your recommendation for our hotel!We regret to hear that the restaurant wasn't to your liking, we understand that preferences can vary. Thank you for sharing your feedback, and we hope to welcome you back for another great stay in the future.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Gemma Louise
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gemma Louise
Séjour de 4 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 10 avr. 2024
Dear Gemma Louise,Thank you for taking the time to leave a review of your recent stay at Hard Rock Hotel Dublin. We are thrilled to hear that you had a lovely time and that you would recommend our hotel. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
8/10 Bien
Alison Olivia
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alison Olivia
Séjour de 1 nuit en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 10 avr. 2024
Dear Alison Olivia,Thank you for your review of your recent stay at Hard Rock Hotel Dublin. We appreciate your feedback and would love to know more about your experience so we can continue to improve and provide a 5-star experience for all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing Hard Rock Hotel Dublin.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Samantha Jane
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha Jane
Séjour de 3 nuits en mars 2024
Réponse de Aisling Byrne - Rooms Manager le 8 avr. 2024
Dear Samantha Jane,Thank you for your fantastic 5/5 review! We are thrilled to hear that you had a positive experience with us and that our staff made such a positive impact on your stay. Our team works hard to provide excellent service, and it is wonderful to receive feedback like yours. Your review has been shared with the rest of the team to continue to motivate and encourage them further! They will be honoured to of made a lasting impression on your Hard Rock experience!We look forward to hosting you again in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Christian
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en avril 2024
Réponse de Aisling Byrne - Rooms Manager le 8 avr. 2024
Dear Christian,Thank you for your 5-star review! We are delighted to hear that you enjoyed your stay at Hard Rock Hotel Dublin and found our location to be convenient for exploring the city. Your glowing feedback has been shared with the rest of the team.We hope to welcome you back again soon!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
4/10 Médiocre
Setareh
Voyage en couple
4 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Setareh
Réponse de Aisling Byrne - Rooms Manager le 5 avr. 2024
Dear Setareh,We are sorry to hear about your disappointing experience during your stay with us here at the Hard Rock Hotel, Dublin. We sincerely apologize for falling short of your expectations and for the inconveniences you encountered. We appreciate your detailed feedback, as it helps us identify areas for improvement.We are sorry to hear that the room service operating hours and additional charge were inconvenient for you. We understand how this could impact the overall guest experience and will review our policies to see where we can make adjustments to better accommodate our guests.We also apologize for the issues you experienced with the quality of accommodations, including the firm bed, lack of pillow support, air conditioning, and windows. Guest comfort is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Our maintenance team will be reviewing these issues to ensure they are addressed promptly. The hotel does offer a variety of rooms which include the option for opening the window. Despite this our rooms are ventilated to allow for fresh air from outside to enter through our AC systems. Our team are always on hand to assist you with anything you may need. Your comfort and satisfaction is our top priority and we are disappointed we were not called to assist you during your stayWe are glad to hear that you found our staff to be nice and helpful, and that the hotel's location was convenient for you. We appreciate your kind words in this regard.We take your feedback seriously and will use it to make necessary improvements to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay. Thank you for sharing your concerns with us.Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Michael Eugene
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael Eugene
Séjour de 4 nuits en mars 2024
Réponse de Aisling Byrne - Rooms Manager le 4 avr. 2024
Dear Michael,Thank you for your fantastic review! We are thrilled to hear that our staff, provided you with excellent service during your stay at Hard Rock Hotel Dublin. We take great pride in our team members and their commitment to ensuring that our guests have a memorable experience. Your feedback is truly appreciated, and we look forward to welcoming you back for another stay in the future! Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin
10/10 Excellent
Evelyn
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evelyn
Séjour de 5 nuits en mars 2024
Réponse de Aisling Byrne - Rooms Manager le 4 avr. 2024
Dear Evelyn,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a wonderful stay at Hard Rock Hotel Dublin and that you enjoyed our convenient location. We strive to provide an exceptional experience for all of our guests, and we are delighted to see that reflected in your review. We hope to welcome you back for another fantastic stay in the future!Kind regards,Aisling ByrneRooms ManagerThe Hard Rock Hotel, Dublin