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Avis sur SLS Dubai Hotel & Residences

5 out of 5
SLS Dubai Hotel & Residences
Marsi Drive, Business Bay, Dubai

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 104 avis sur 145." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 145." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 145." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 145." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 145." "

9,2/10

Propreté

8,8/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
+ : Room size, Modern, Brand new hotel, Service, Location not far from Downtown, Spa - : Reception on 71st floor, Hotel entrance too busy.
Séjour de 3 nuits en novembre 2022

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait , service client accommodation nourriture accueil propreté accès des chambres somptueuses je recommande vivement
Séjour de 6 nuits en janvier 2022
Réponse de Only Best Wishes, SLS Tribe le 17 janv. 2022
Dear Sarah, thank you for your great words about your stay! We are happy that you left satisfied!

10/10 Excellent

Ferial

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021
Réponse de Only Best Wishes, SLS Tribe le 29 déc. 2021
Dear Ferial, thank you for your top rating! We are happy to make you feel good! Will be waiting for you again!

10/10 Excellent

SIBEL

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021
Réponse de Only Best Wishes, SLS Tribe le 23 déc. 2021
Dear Sibel, thank you for your top rating! We will be happy to see you back!

6/10 Satisfaisant

valérie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en novembre 2021
Réponse de Karyna, PA to GM le 20 nov. 2021
Dear Valerie, thank you for your rating! Please accept our apologies if we haven't met your expectations.

10/10 Excellent

Bandar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Extremely happy with my stay. Room was amazing, location is excellent. Food is yummy. The only thing I want to suggest is that.. When someone reaching your hotel for check-in, firstly please offer them some seat to take rest ( maybe they were tired with travel) & give some refreshment like juice or something.. Otherwise, I had a great stay.
Séjour de 2 nuits en mai 2024
Réponse de Best wishes, Spencer Wadama, General Manager le 6 mai 2024
Dear Bandar, Thank you for such a wonderful review. We are absolutely thrilled to hear that you enjoyed your stay. Your comments has been passed to the team for improvements.We look forward to seeing you again soon.

2/10 Horrible

FARIS

Séjour de 2 nuits en avril 2024
Réponse de Best wishes, Spencer Wadama, General Manager le 10 mai 2024
Dear Faris,Thank you for taking the time to give us your comments. We would like to hear more about your stay and invite you to forward your contact information along with a convenient time to reach you to our generic email address.We would appreciate the opportunity to exceed your expectations and would like to invite you back to the hotel very soon.

10/10 Excellent

danny

Séjour de 2 nuits en avril 2024
Réponse de Best wishes, Spencer Wadama, General Manager le 6 mai 2024
Dear Danny, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

danny

Séjour de 1 nuit en avril 2024
Réponse de Best wishes, Spencer Wadama, General Manager le 29 avr. 2024
Dear Danny, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Lawrence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SLS Dubai is the premier destination. I've enjoyed every aspect of the hotel and continue to book here time and time again with confidence.
Séjour de 2 nuits en mars 2024
Réponse de Best wishes, Spencer Wadama, General Manager le 1 avr. 2024
Dear Lawrence, Thank you very much for your wonderful comments, we are delighted to hear that you enjoyed your stay at SLS Dubai. Many thanks again for your kind words and for taking the time to share your experience with us. We look forward welcoming you at SLS Dubai very soon.

10/10 Excellent

sami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel
Séjour de 5 nuits en mars 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 19 mars 2024
Dear Sami, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Farbod

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 19 mars 2024
Dear Farbod, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

2/10 Horrible

Moe

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hidden costs and charges, I paid way more than the booking price, no wake up call so maybe the charged me for late check out, ugly view for a premium booking
Séjour de 1 nuit en mars 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 4 mars 2024
Dear Moe,Thank you for sharing your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valuable guests is served to the highest standard, so I’m disappointed to read that may have fallen short due to the misunderstanding of the charges. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you are planning on visiting SLS Dubai and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you.

8/10 Bien

Dominique

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was stunning. The views fantastic. The room as clean as I’ve ever had. The only problem was when I showered the was standing water in the shower. The other was my card key stopped working daily. I had to get a new one. I would still recommend this hotel for anyone going to Dubai for a decent price. The mall was about 15 min drive but taxis are readily available.
Séjour de 4 nuits en février 2024
Réponse de Warm regards, Spencer Wadama General Manager le 4 mars 2024
Dear Dominique, Thank you very much for your rating and for sharing your experience. We hope your next visit will be more pleasant than the previous one.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 6 nuits en février 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 1 mars 2024
Dear Stephen, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

6/10 Satisfaisant

Ali, Riyadh

Les points forts : Personnel et service
Friendly staff, understanding manager and great roof-top lounge. However the facility is average, needs maintenance (plumbing issues) and overpriced.
Séjour de 4 nuits en février 2024
Réponse de Warm regards, Spencer Wadama General Manager le 20 févr. 2024
Hello Ali,Thank you for sharing your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our beautiful rooms is maintained to the highest standard, so I’m disappointed to read that may have fallen short. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you are planning on visiting SLS Dubai and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you.

10/10 Excellent

Raafat

Séjour de 1 nuit en janvier 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 14 févr. 2024
Dear Raafat, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

faisal

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Warm wishes, Spencer Wadama General Manager le 22 janv. 2024
Dear Faisal, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Pooya

Réponse de Warm wishes, Spencer Wadama General Manager le 1 févr. 2024
Dear Pooya, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Pooya

Séjour de 7 nuits en janvier 2024
Réponse de Spencer Wadama General Manager le 1 févr. 2024
Dear Pooya, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Ömer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Warm wishes, Spencer Wadama General Manager le 9 janv. 2024
Dear Omer, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

2/10 Horrible

Mohammed

Séjour de 4 nuits en décembre 2023
Réponse de Warm wishes, Spencer Wadama General Manager le 9 janv. 2024
Dear Mohammed,Thank you for taking the time to give us your rating. We would like to hear more about your stay and invite you to forward your contact information along with a convenient time to reach you to our generic email address.We would appreciate the opportunity to exceed your expectations and would like to invite you back to the hotel very soon.

10/10 Excellent

Ninna

Séjour de 4 nuits en décembre 2023
Réponse de Spencer Wadama General Manager le 26 déc. 2023
Dear Ninna, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Warm wishes, Spencer Wadama General Manager le 11 déc. 2023
Dear Guest, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Aramintha

Séjour de 7 nuits en novembre 2023
Réponse de Spencer Wadama General Manager le 22 déc. 2023
Dear Aramintha, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Péter

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gyönyörű a szálloda és nagyon tiszta. A személyzet rendkívül segítőkész, illetve a kilátás gyönyörű este
Séjour de 3 nuits en novembre 2023
Réponse de Warm wishes, Spencer Wadama General Manager le 24 nov. 2023
Dear Peter, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.

6/10 Satisfaisant

Budoor

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Loud construction nearby, and doesn’t stop at any point. Also staff is slow with the check-in process.
Séjour de 1 nuit en novembre 2023
Réponse de Spencer Wadama General Manager le 10 nov. 2023
Dear Budoor, Thank you for your rating and for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Lobby was on the 71st Floor. Super cool concept and the infinity pool out of this world. Excellent views and sunsets.
Séjour de 1 nuit en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 2 nov. 2023
Dear Carlos, Thank you very much for your kind review. Great to hear that you enjoyed your experience. We look forward to welcoming you back again soon.

8/10 Bien

Abdulaziz

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room size is nice. House keeping very poor, they don’t come until you call them, even if you put the room service sign. The pool is small. The overall experience is just fine. Bur it require some enhancement from their side….
Séjour de 3 nuits en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 2 nov. 2023
Dear Abdulaziz, Thank you for your high rating and for sharing your experience, we will act it accordingly! And we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ravneet

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a beautiful property located just under 10 mins drive to Dubai mall (20-25 AED Uber ride) and 15 minutes from DXB. Service was excellent and fast throughout the hotel. Food was good throughout all restaurants and cafe on the ground floor. Given the location and clubs within it,could have easily been noisy but their soundproofing is so well done that we had excellent sleep every night. You basically can be homebody during hot hours, it has so many restaurant and lounge options. Special shoutout to Hasant (Hasi) who greeted us with kind smile everytime at F’lia and made sure all the guests around were well attended to and whole staff on 75th gloor went above and beyond to make our experience amazing.
Séjour de 4 nuits en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 9 oct. 2023
Dear Ravneet, Thank you very much for your wonderful comments, we are delighted to hear that you enjoyed your stay at SLS Dubai. Many thanks again for your kind words and for taking the time to share your experience with us. We look forward welcoming you at SLS Dubai very soon.

10/10 Excellent

Tanya

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 9 oct. 2023
Dear Tanya, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

HICHAM

Séjour de 1 nuit en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 30 oct. 2023
Dear Hicham, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Ronnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service. Amazing staff
Séjour de 7 nuits en septembre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 2 oct. 2023
Dear Ronnie, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Chia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 3 oct. 2023
Dear Chia, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

mahvash

Séjour de 3 nuits en septembre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 16 oct. 2023
Dear Mahvash, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Anwer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en septembre 2023
Réponse de Best wishes, Spencer Wadama General Manager le 30 oct. 2023
Dear Anwer, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Anwer

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 5 nuits en août 2023
Réponse de Best wishes, Spencer Wadama General Manager le 11 sept. 2023
Dear Anwer, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Ahmed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff Great hotel Great room Great service
Séjour de 6 nuits en août 2023
Réponse de Best wishes, Spencer Wadama General Manager le 29 août 2023
Dear Ahmed, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Luis Felipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super lugar
No he tenido mejor experiencia!! El lugar es increíble, la vista, la alberca, el bar, en fin. Todo
Séjour de 1 nuit en août 2023
Réponse de Best wishes, Spencer Wadama General Manager le 8 août 2023
Dear Luis, Thank you very much for your kind review. Great to hear that you enjoyed your experience. We look forward to welcoming you back again soon.

10/10 Excellent

Shade

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All my experiences from the moment I arrived to check out was pleasant. The staff were all friendly and helpful. This hotel was amazing and I would definitely stay here again in the future!
Séjour de 4 nuits en juillet 2023
Réponse de Best wishes, Spencer Wadama General Manager le 10 juil. 2023
Dear Shade, What wonderful comments, thank you so much for taking the time to share your feedback. We are thrilled to hear that the genuine care shown by our team helped to create such a memorable experience and we look forward to welcoming you back again soon.

8/10 Bien

briannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good stay
Staff was friendly. Room was nice but had several small issues with the air not cooling late at night, The drainage in the shower, and the tv not connecting. Water was always hot which was great. The pool area is cute but very tight.
Séjour de 5 nuits en juin 2023
Réponse de Best wishes, Spencer Wadama General Manager le 6 juil. 2023
Dear Briannah,Thank you for taking the time to share your feedback and mentioning that team did a great job of taking care of you. We value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. Will be happy to see you back!

2/10 Horrible

seyed-houman

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very bad slow room service they forget to clean and put new towels
Séjour de 3 nuits en juin 2023
Réponse de Best wishes, Spencer Wadama General Manager le 6 juil. 2023
Dear Seyed,Thank you for sharing your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valuable guests is served to the highest standard, so I’m disappointed to read that may have fallen short. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you are planning on visiting SLS Dubai and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you.

10/10 Excellent

Asaf

Séjour de 1 nuit en juin 2023
Réponse de Best wishes, Spencer Wadama General Manager le 6 juil. 2023
Dear Asaf, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

yoav

Séjour de 4 nuits en mai 2023
Réponse de Best wishes, Spencer Wadama General Manager le 6 juil. 2023
Dear Yoav, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

4/10 Médiocre

Salman

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2023
Réponse de Best wishes, Spencer Wadama General Manager le 12 mai 2023
Dear Salman, we truly appreciate the feedback. We strive to ensure that each one of our valuable guests is served to the highest standard, so I’m disappointed to understand that may have fallen short. I’m very sorry that your stay did not meet your expectations and would love the opportunity to hear more about your stay and regain your trust. Please let me know the next time you are planning on visiting SLS Dubai and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you.

10/10 Excellent

Adi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun
Séjour de 3 nuits en mai 2023
Réponse de Best wishes, Spencer Wadama General Manager le 12 mai 2023
Dear Adi, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Almudena

Séjour de 5 nuits en mai 2023
Réponse de Best wishes, Spencer Wadama General Manager le 12 mai 2023
Dear Almudena, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Andrew

Séjour de 4 nuits en avril 2023
Réponse de Best wishes, Spencer Wadama General Manager le 12 mai 2023
Dear Andrew, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Yarden

Séjour de 1 nuit en mars 2023
Réponse de Best wishes, Spencer Wadama General Manager le 3 avr. 2023
Dear Yarden, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!

10/10 Excellent

Rachid

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent stay
Séjour de 6 nuits en mars 2023
Réponse de Best wishes, Spencer Wadama General Manager le 3 avr. 2023
Dear Rachid, Thank you very much for your high rating. Great to know that you enjoyed your experience. We will be happy to see you back!