Avis sur JW Marriott Marquis Hotel Dubai
JW Marriott Marquis Hotel Dubai
Sheikh Zayed Road, Business Bay, Dubai
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Ekaterina Gey le 22 mars 2024
Dear Sylvain,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Hedi
Voyage en famille avec de jeunes enfants
1 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hedi
Séjour de 12 nuits en août 2023
Réponse de Ekaterina Gey le 4 sept. 2023
Dear Hedi,Thank you for your review.I am glad to know that you had a pleasant experience and enjoyed your stay with us. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Julien
Voyage d’affaires
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 2 nuits en juin 2023
Réponse de Nick le 11 juin 2023
Thank you for posting your review.It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to know that you have a pleasant stay with us.Your kind feedback is very much appreciated, and we look forward to welcoming you back again soon.Kind regards,Nick PatmoreHotel Manager
10/10 Excellent
KALID
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KALID
Séjour de 7 nuits en mai 2023
Réponse de Ekaterina Gey le 31 mai 2023
Dear KALID,Thank you for your review.I am delighted to know that you had a pleasant stay experience and appreciated convenient location of our hotel.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
SACHA
Voyage en famille
30 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SACHA
Séjour de 5 nuits en avril 2023
Réponse de Ekaterina Gey le 2 mai 2023
Dear SACHA,Thank you for sharing your positive feedback.I am very happy to know that you had an enjoyable stay and truly appreciated the relaxing atmosphere by the pool, as well as variety of restaurants we have.We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Marie noelle
Voyage en famille
3 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie noelle
Séjour de 7 nuits en janvier 2023
Réponse de Ekaterina Gey le 5 févr. 2023
Dear Marie noelle,Thank you for sharing your review.I am very happy to know that you had an enjoyable experience during your stay with us.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Stéphane Pierre
25 janv. 2023
Stéphane Pierre
Séjour de 5 nuits en janvier 2023
10/10 Excellent
Yassine
Voyage en couple
19 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yassine
Séjour de 12 nuits en janvier 2023
Réponse de Ekaterina Gey le 20 janv. 2023
Dear Yassine,Thank you for your review.I am very happy to know that you had a great experience during your stay with us and enjoyed every moment. We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Romain
Voyage en couple
19 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romain
Séjour de 8 nuits en octobre 2022
Réponse de Clara Mas le 24 oct. 2022
Cher Romain,Merci beaucoup pour compartir votre commentaire avec nous. C'était un plaisir de vous avoir comme invité à JW Marriott Marquis Dubai et nous sommes heureux de voir que vous avez profiter votre séjour chez nous. Votres commentaires sont très appréciés et nous avons hâte de vous accueillir de nouveau!Veuillez recevoir, Cher Romain, mes salutations distinguées,Clara Mas - Guest Relations
10/10 Excellent
Gaël
23 juil. 2022
Gaël
Séjour de 10 nuits en juillet 2022
8/10 Bien
Ludovic
Voyage en famille avec de jeunes enfants
3 juin 2022
Les points forts : Propreté et personnel et service
Ludovic
Séjour de 13 nuits en mai 2022
8/10 Bien
Laurent
Voyage en famille
24 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurent
Séjour de 5 nuits en avril 2022
10/10 Excellent
Nathalie
11 févr. 2022
Nathalie
Séjour de 4 nuits en février 2022
Réponse de NP le 5 mars 2022
Dear Nathalie,
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Marie-Christine
Voyage en couple
5 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Christine
Séjour de 8 nuits en décembre 2021
Réponse de NP le 5 mars 2022
Dear Marie-Christine,
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
6/10 Satisfaisant
SEBASTIEN, MAGNY LE HONGRE
3 janv. 2022
SEBASTIEN
Séjour de 6 nuits en décembre 2021
10/10 Excellent
Alexandre Jean
Voyage d’affaires
9 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandre Jean
Séjour de 8 nuits en novembre 2021
10/10 Excellent
Daniel
Voyage d’affaires
13 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic business trip
Daniel
Séjour de 2 nuits en octobre 2021
Réponse de NP le 18 oct. 2021
Dear Guest,
Thank you for posting your review on Hotels.com
It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to read from your comments that you very much enjoyed your stay.
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Daniel
Voyage d’affaires
13 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super business trip
Daniel
Séjour de 2 nuits en octobre 2021
Réponse de NP le 18 oct. 2021
Dear Guest,
Thank you for posting your review on Hotels.com
It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to read from your comments that you very much enjoyed your stay.
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
4/10 Médiocre
Nicolas
Voyage d’affaires
13 oct. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Horrible service
Nicolas
Séjour de 4 nuits en octobre 2021
Réponse de NP le 18 oct. 2021
Dear Nicolas,
Thank you for taking the time to share your feedback on Hotels.com in regards to your recent stay at the JW Marriott Marquis Hotel Dubai.
As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, your feedback is a great help to continue to improve our hotel operations.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
HAKIM
Voyage en famille
11 sept. 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
HAKIM
Séjour de 8 nuits en septembre 2021
Réponse de NP le 23 sept. 2021
Dear Hakim,
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Ramdane
Voyage en famille
24 août 2021
Les points forts : Personnel et service
Ramdane
Séjour de 7 nuits en août 2021
Réponse de NP le 25 août 2021
Dear Ramdane,
It is always rewarding to know that our guests have met the objective of their trip whether on business or pleasure.
Many thanks for your encouraging words which I am going to share with the team and hope to see you again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
14 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en août 2021
Réponse de NP le 25 août 2021
Dear Guest,
It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to read from your comments that you very much enjoyed your stay.
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Mamadou
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Mamadou
Séjour de 4 nuits en juillet 2021
Réponse de NP le 25 août 2021
Dear Guest,
It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to read from your comments that you very much enjoyed your stay.
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
2/10 Horrible
Voyageur vérifié
Voyage en famille
1 août 2021
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
Réponse de NP le 25 août 2021
Dear Guest,
Thank you for taking the time to share your feedback on trip advisor in regards to your recent stay at the JW Marriott Marquis Hotel Dubai.
As a valued guest, we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, your feedback is a great help to continue to improve our hotel operations.
Kind regards,
Nick Patmore
Hotel Manager
8/10 Bien
Herve
Voyage en famille, Voyage d’affaires
26 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Herve
Séjour de 5 nuits en juin 2021
Réponse de NP le 25 août 2021
Dear Guest,
It was a pleasure to have you as our guest at JW Marriott Marquis Dubai and we are happy to read from your comments that you very much enjoyed your stay.
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Anastasia
17 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Anastasia
Séjour de 5 nuits en mai 2021
Réponse de NP le 24 juin 2021
Dear Anastasia,
It is always rewarding to know that our guests have met the objective of their trip whether on business or pleasure.
Many thanks for your encouraging words which I am going to share with the team and hope to see you again soon.
Kind regards,
Nick Patmore
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
5 avr. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en mars 2021
Réponse de BH le 7 mai 2021
Dear Guest,
I am delighted to hear that you found the hotel comfortable and the service excellent. We at JW Marriott Marquis Hotel Dubai strive to provide all our guests with the highest standards of service at all times and I am proud to hear that the team ensured a pleasant stay for you.
Once again thank you very much for taking the time to share your experience on Expedia, and we look forward to welcoming you back.
Kind regards,
Brian Hashkowitz
Hotel Manager
10/10 Excellent
Voyageur vérifié
28 mars 2021
Voyageur vérifié
Séjour de 6 nuits en mars 2021
Réponse de NP le 25 août 2021
Dear Guest,
Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.
Kind regards,
Nick Patmore
Hotel Manager
8/10 Bien
Eliasse
27 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eliasse
Séjour de 7 nuits en mars 2021
Réponse de NP le 25 août 2021
Dear Eliasse,
Thank you for taking the time to provide us with feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.
Kind regards,
Nick Patmore
Hotel Manager
8/10 Bien
Voyageur vérifié
3 févr. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en janvier 2021
10/10 Excellent
Voyageur vérifié
22 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en février 2020
10/10 Excellent
Cesar
Voyage en famille
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cesar
Séjour de 5 nuits en mai 2024
10/10 Excellent
Valorie
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valorie
Séjour de 8 nuits en mars 2024
10/10 Excellent
Erica
27 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Erica
Séjour de 5 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Erica,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Wissam
Voyage d’affaires
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wissam
Séjour de 3 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Wissam,Thank you for your review.I am happy to know that you had a pleasant experience, overall and appreciated variety of dining options that we have at the hotel.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Bella
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bella
Séjour de 7 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Bella,Thank you for your review.I am glad to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality and made you feel welcome. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
ANDRES FELIPE
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ANDRES FELIPE
Séjour de 1 nuit en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear ANDRES FELIPE,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Railene Cristina, Orem
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Railene Cristina
Séjour de 6 nuits en avril 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Railene Cristina,Thank you for your review.I am delighted to know that you had a great stay experience and truly enjoyed various facilities and dining options that we have at the hotel. We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Walter
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walter
Séjour de 3 nuits en avril 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Walter,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Blondine
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blondine
Séjour de 5 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Blondine,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Hema
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hema
Séjour de 1 nuit en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Hema,Thank you for your review.I am delighted to know that you had a great experience and truly enjoyed dining at Kitchen 6, while the team looked well after you and exceeded your expectations by providing personalized service. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Abisola
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abisola
Séjour de 7 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Abisola,Thank you for sharing your review.I am happy to know that you had a pleasant experience, overall and enjoyed the views of Dubai from the comfort of your room.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Kate Folke
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kate Folke
Séjour de 7 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Kate Folke,Thank you for sharing your review.I am glad to read that you had a great experience and enjoyed breakfast at Kitchen 6, while the team ensured to look well after you.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Jessica
Voyage en groupe
18 mai 2024
Les points forts : Équipements
Jessica
Séjour de 4 nuits en mai 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Jessica,Thank you for your review.I am delighted to know that you had an enjoyable experience and truly appreciated genuine hospitality of the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Jerome
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerome
Séjour de 5 nuits en avril 2024
Réponse de Ekaterina Gey le 27 mai 2024
Dear Jerome,Thank you for your review.It is a pleasure to know that you had an enjoyable stay experience, truly appreciated central and convenient location of our hotel as well as genuine hospitality of the team. We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Zhiqiang
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zhiqiang
Séjour de 1 nuit en mai 2024
Réponse de Ekaterina Gey le 15 mai 2024
Dear Zhiqiang,Thank you for your review.I am delighted to know that you had an enjoyable experience during the stay and truly appreciated convenient location of our hotel. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Lisa
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 6 nuits en mai 2024
Réponse de Ekaterina Gey le 14 mai 2024
Dear Lisa,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Loredana
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loredana
Séjour de 7 nuits en mai 2024
Réponse de Ekaterina Gey le 15 mai 2024
Dear Loredana,Thank you for sharing your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality
6/10 Satisfaisant
Jessica
Voyage en groupe
11 mai 2024
Les points faibles : Personnel et service
Jessica
Séjour de 2 nuits en mai 2024
Réponse de Ekaterina Gey le 13 mai 2024
Dear Jessica,Thank you for taking the time to share your feedback.It is disappointing to know that your experience was impacted by the physical condition of the room and appliances functionality. Please accept my sincere apologies for the inconvenience caused. I have also shared your concerns with the appropriate department heads, so that we can together work on improvements. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
6/10 Satisfaisant
FARES
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
FARES
Séjour de 4 nuits en mai 2024
Réponse de Ekaterina Gey le 13 mai 2024
Dear FARES,Thank your continued loyalty and for sharing your feedback.I am sorry to know that your recent experience was not perfect, and the condition of the room did not meet your expectations. Please accept my sincere apologies for the discomfort caused. I have also shared your comments with our hotel leadership team, to be considered for future enhancements. I hope the above will not deter you from visiting us again as we look forward to having the opportunity to be of service to you in the future. Sincerely,Ekaterina GeyDirector of Quality