7 piscines extérieures, chaises longues

Avis sur JA The Resort - JA Lake View

5 out of 5
JA The Resort - JA Lake View
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 51 avis sur 80." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 80." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 80." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 80." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 80." "

9,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cyril

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Murad Ahmed / Resident Manager le 17 janv. 2024
Dear Cyril, We appreciate you taking a moment to share your ratings. It definitely makes us happy to know that you had an enjoyable stay with us. Thank you very much, and looking forward to welcoming you back soon. Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

MELANIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en mars 2023

2/10 Horrible

Jordan

Séjour de 1 nuit en août 2022
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Jordan, Thank you for taking the time to share your ratings with us. We are happy to know that you had a great stay, and looking forward to welcoming you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique hôtel .. idem pour la chambre ..personnel au top .. un peu loin du centre mais on peut bénéficier de la navette gratuite pour nous mener aux différents centre commerciaux, touristique et Atlantis .
Séjour de 5 nuits en janvier 2020
Réponse de Mark Irwin - Resort Manager le 30 janv. 2020
Dear Ben, Thank you for kindly taking a moment to share your valuable feedback following your recent stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable holiday experience. We cannot wait to welcome you back to once again pamper you in our “oasis in the heart of Dubai”. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

DENIS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Mark Irwin - Resort Manager le 5 janv. 2020
Dear DENIS, Thank you for rating us with the highest score. We cannot wait to welcoming you back! Best regards, Mark Irwin Resort Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Etablissement fabuleux Equipements et plage top niveau Restaurations d une tres grande qualite
Séjour de 4 nuits en décembre 2019
Réponse de Mark Irwin - Resort Manager le 5 janv. 2020
Dear Guest, Thank you for staying with us and for sharing such a fabulous review. We cannot wait to welcoming you back! Best Regards, Mark Irwin Resort Manager

10/10 Excellent

Alicia, Central

Séjour de 1 nuit en avril 2024

10/10 Excellent

Alicia, Central

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.
Séjour de 1 nuit en avril 2024
Réponse de Murad Ahmed Resident Manager le 3 mai 2024
Dear Alicia,Thank you for your feedback! We are glad you enjoyed our spacious rooms, balconies, and excellent food. We appreciate your kind words about our associates, and we will take your feedback about their experience into consideration as we strive to improve. We hope to welcome you back soon!Best regards,Murad AhmedResident ManagerJA The Resort

2/10 Horrible

Ali, Dubai

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Murad Ahmed Resident Manager le 3 mai 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
BEAUTIFUL RESORT HOTEL OUTSIDE THE CITY
Séjour de 7 nuits en octobre 2023

10/10 Excellent

Dhrumil, stoughton

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
“Experiencing the JA Beach & Lake View Hotel is nothing short of magical. Nestled in a prime location, the resort offers a perfect blend of luxury and comfort. From the diverse range of activities catering to all ages to the exquisite dining options, every detail is thoughtfully curated. The service is impeccable, with staff going above and beyond to ensure a memorable stay. Whether it’s for relaxation or adventure, this resort property has it all, making every moment here a true delight for travelers.”
Séjour de 2 nuits en janvier 2024
Réponse de Murad Ahmed - Resident Manager le 28 janv. 2024
Dear Dhrumil,Thank you sincerely for your enchanting review of JA Beach Hotel & JA Lake View Hotel. We are thrilled to learn that your experience with us was nothing short of magical.It warms our hearts to know that our prime location, offering a perfect blend of luxury and comfort, contributed to making your stay special. We take pride in curating a diverse range of activities for all ages and providing exquisite dining options to enhance the overall experience.Your kind words about our impeccable service and dedicated associates going above and beyond are truly appreciated. Ensuring a memorable stay for our guests is our utmost priority, and we are delighted to have achieved that for you.Whether it is relaxation or adventure, we are thrilled to hear that our resort property catered to all your needs, making every moment a true delight. We are grateful for your recommendation and look forward to welcoming you back for more magical moments at JA The Resort!Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Fahad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay at the lake view JA, its an amazing resort, it has all the facilities and its kids friendly, but there is nothing around the resort and its so far from all Dubai attractions..
Séjour de 2 nuits en janvier 2024
Réponse de Murad Ahmed - Resident Manager le 23 janv. 2024
Dear Fahad,Thank you for choosing JA Lake View for your second stay! We are delighted to hear that you find our resort amazing and appreciate the facilities, especially for kids.We understand your concern about the distance from Dubai attractions. While our serene location offers a peaceful escape, we acknowledge that it may not be ideal for those looking to be closer to the city buzz. We appreciate your feedback and hope that despite this, you had a wonderful and relaxing time during your stay.We look forward to hosting you again and appreciate your continued support.Best regards,Murad AhmedResident ManagerJA The Resort

2/10 Horrible

Thiruwaran

Séjour de 5 nuits en décembre 2023
Réponse de Murad Ahmed / Resident Manager le 17 janv. 2024
Dear Thiruwaran,Thank you kindly for your feedback, which I have shared with our team. I am disheartened to learn of your disappointment and your negative feelings as a customer. We put guest experience and satisfaction as our priority. Therefore, I am saddened to learn that we could not entirely meet your expectations on this occasion. I do hope to have another opportunity to welcome you back in a more positive light.Best regards,Murad AhmedResident ManagerJA The Resort

8/10 Bien

adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Murad Ahmed / Resident Manager le 17 janv. 2024
Dear Adrian, Thank you very much for the time and effort you took to share your rating with us. It is just so heart-warming to hear that you enjoyed your recent stay at JA Lake View Hotel. Hope to see you again very soon. Best regards,Murad AhmedResident ManagerJA The Resort

6/10 Satisfaisant

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Beautiful setting/rooms, average food, run down
A great setting, great wildlife and beautiful rooms. Food was very average and over-priced. Not very accommodating to dietary preferences sadly and some areas were a bit run down like the captains bar. But service generally was excellent and it is a lovely place.
Séjour de 1 nuit en décembre 2023
Réponse de Murad Ahmed - Resident Manager le 23 janv. 2024
Dear Emma,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the great setting, wildlife, and beautiful rooms. However, we apologize for any shortcomings in the food quality and pricing. Your comments about dietary preferences and the condition of certain areas like the Captains Bar are duly noted.We appreciate your acknowledgment of our excellent service and are glad you found the overall atmosphere lovely. Your input is valuable, and we will use it to enhance our offerings.We hope to welcome you back and provide an even better experience in the future.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Shyam Srivats

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has everything you need to experience luxury in Dubai
Séjour de 3 nuits en août 2023
Réponse de Murad Ahmed / Cluster Executive Assistant Manager le 31 août 2023
Dear Shyam, Thank you for choosing us as your holiday destination.We appreciate you taking the time to share your review and are delighted to hear that you enjoyed your stay with us.It would be a pleasure to have the opportunity to welcome you back soon for another memorable holiday! Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Samuel

Séjour de 5 nuits en août 2023
Réponse de Murad Ahmed / Cluster Executive Assistant Manager le 8 sept. 2023
Dear Samuel, Thank you for taking the time to share your rating! We are delighted to learn that you enjoyed your stay with us, and we cannot wait to welcome you back soon! Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Lots of activities in the area of the hotel. Good choice of restaurants
Séjour de 1 nuit en juillet 2023
Réponse de Hayden Edgtton - Cluster Resort Manager le 28 juil. 2023
Dear Mark,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
No incentives at all being a VIP access property. The service at the restaurants were poor and some did not allow kids below 12 past 9pm. The pool timings are very short as compared to other hotels, resulting in overly packed swimming pools. Room service and especially in-room dining service was very slow. Overall a very poor experience.
Séjour de 1 nuit en juin 2023
Réponse de Hayden Edgtton - Cluster Resort Manager le 28 juil. 2023
Dear Guest,Thank you kindly for your feedback, which I have shared with our team.I am disheartened to learn of your disappointment regarding our facilities and your negative feelings as a customer. We put guest experience and satisfaction as our priority, therefore I am saddened to learn that we could not entirely meet your expectations on this occasion.I do hope to have another opportunity of welcoming you back in a more positive light.Sincerely,Hayden EdgttonCluster Resort ManagerJA The Resort

2/10 Horrible

Yasir

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Horrible experience at Repablic restaurant of JA lake view hotel that turned our anniversary celebration and vacation into a nightmare.. to start with , we were 5 adults and 2 kids. The frise which was served was cold and we asked to be replaced.. before finishing the dinner I got severe nausea and ran to the room because of food poisoning I had diarrhea and my wife suffered from the same thing the whole night with vomiting, her mom who was with us at the restaurant suffered from the same symptoms.. in the morning when we rised a complaint they sent us the nurse who requested for a stool sample from my wife to investigate , what shocked me the hotel is asking for 300 Dhs for the stool test!! Which we refused to pay .. they didn’t handle the complaint professionally and didn’t show empathy or care to know the truth.. adding to this the check in process took 2 hours and the water in the room (shower) is cold
Séjour de 2 nuits en avril 2023
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Yasir, It is with sincere regret that I learn your overall stay with us did not meet your satisfaction. We appreciate your feedback - which we take very seriously. The safety and well-being of our guests are of utmost importance to us, especially in these unprecedented times. Your feedback has been addressed and duly noted, and we appreciate your valuable input in allowing us to improve them. We trust you to have the opportunity to turn your experience around and welcome you back in a more positive light. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Week away to chill and unwind!
Great week stay at the JA Lake View resort on All Inclusive package. Nice hotel, great pool and not to busy. You can go to the other hotels in the resort on the resort golf carts. SandBar down at the marina was great to unwind in the late afternoon. Special shout out to Dalen at the pool bar for great service and cool drinks! Great stay and we will be going back again next year!
Séjour de 7 nuits en avril 2023

4/10 Médiocre

Amir

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Well where to begin? This hotel doesn’t have an address on the map and impossible to get directions to it! It took taxi drivers 2 hours to find it from airport and cost us over $120 to finally get there It’s literally in the middle of nowhere! In the middle of desert and 45-50 minutes away from anywhere! Then we get to front desk for check in and rude staff disregard my VIP status and put us in a room on first floor behind the noisy restaurant and said there’s no room available which was absolutely dishonest because I checked online and there were multiple rooms available in different floors and then next day I asked the manager Mr. Morad to change our room and he lied again and referred me to his Boss Mr. Maher who was another rude and dishonest person! When management is wrong what do you expect from staff?! This was my worst experience in last 23 years traveling to Dubai I don’t recommend this place to anyone not even my enemy I had enough of this hole in the middle of nowhere! I hope Expedia removes this place from the website! If it wasn’t for cheap Eastern European tours I don’t believe this place would have any business!!
Séjour de 6 nuits en mars 2023

8/10 Bien

Manish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room upgraded upon request, much appreciated! Some of the staff was real nice. Mazar, Piyush, Adonye, Hamza - some of the names and the buggy staff as well. Front desk staff was over-occupied and slow at most times. Was able to get through to the operator quick but not the front desk.
Séjour de 3 nuits en mars 2023
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Manish, Thank you for your much-appreciated review and recognition of the service you received during your recent stay with us.We are delighted that we were able to make you feel at home and taken care of by our dedicated and enthusiastic team who take real pride in what they do. We cannot wait to welcome you back to pamper you again in our oasis in the heart of Dubai. Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

KEUN A

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
매우 만족!!
매우 만족했습니다. 모든 직원들도 친절하고 훌륭했습니다!
Séjour de 2 nuits en décembre 2022

10/10 Excellent

farid

Séjour de 2 nuits en septembre 2022
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Farid, We appreciate you taking the time to share your ratings with Expedia Community. We are grateful to learn that you had a lovely stay with us. Thank you, and we look forward to welcoming you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Emir

Séjour de 6 nuits en septembre 2022
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Emir, Thank you very much for your perfect rating! I am thrilled to know that you had a fantastic stay with us and know that it will be a pleasure to host you again on your next visit for another memorable holiday.Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

8/10 Bien

Lee

Séjour de 1 nuit en septembre 2022
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Lee,Thank you for your positive ratings, and glad you had an enjoyable stay with us. We look forward to welcoming you back, hopefully very soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

8/10 Bien

Abdelrahman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the rooms are nice and clean
Séjour de 2 nuits en août 2022
Réponse de Hayden Edgtton / Cluster Resort Manager le 16 juin 2023
Dear Abdelrahman, Many Heartfelt thanks for sharing your positive review! I am delighted to learn that you enjoyed your stay with us, and we cannot wait to welcome you back soon. Best regards, Hayden EdgttonCluster Resort Manager JA The Resort

10/10 Excellent

khaled

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
رائع جداً استرخاء واستجمام 7 نجوم
Séjour de 7 nuits en août 2022

10/10 Excellent

Farid

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
generous , staff kind , cleane and quiet
Séjour de 5 nuits en août 2022
Réponse de Ramzy A. Faris Cluster Resort Manager le 15 août 2022
Dear Farid, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Walid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended Hotel.
Séjour de 1 nuit en juillet 2022
Réponse de Ramzy A. Faris Cluster Resort Manager le 4 août 2022
Dear Walid, We greatly appreciate the time and effort taken to highly recommend JA Lake View Hotel. Along with my team, we look forward to welcoming you back to JA The Resort, hopefully very soon. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Jodie

Séjour de 7 nuits en juin 2022
Réponse de Ramzy A. Faris Cluster Resort Manager le 4 août 2022
Dear Jodie, Thanks for rating us with the highest score! We cannot wait to welcoming you back. Best regards, Ramzy A. Faris Cluster Resort Manager JA The Resort

10/10 Excellent

Shahpar

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic trip - several couples and a bab
Séjour de 3 nuits en mai 2022

6/10 Satisfaisant

Christopher

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I’ve stayed at this property over 10 times. I’m a loyal customer and It’s a great Hotel full of fantastic amenities. I did find that the staff at times dropped their service levels. At times I was waiting for a drink for over 10 minutes when the place didn’t seem busy at all. During one meal our drinks actually arrived after our food. Other times I could be waiting at a bar for 10 minutes before I was served. The stinginess of the all-inclusive package at times could be frustrating. I attempted to take half a bottle of beer back to my room as I needed to go and get ready to go out for dinner. I was stopped and it was suggested I should chin my beer rather than take it to the room. Obviously I had to leave it, seems a waste. I can’t see why taking a bottle of beer back to your room is such a problem. Draft Heineken is not part of the package put a bottle of Heineken is. in theory 10 bottles of Heineken is. Not quite sure why. Lots of things on the menu aren’t included in the all-inclusive package. That’s always been the case, not a massive issue. I played golf, it’s a lovely course. £75 for the round (which is half price) seemed quite a lot when part of the all-inclusive package. What made it worse is the Marshall followed us around the course telling us to hurry up at every hole. He was literally parked up behind us when taking shots. We weren’t playing slow, at times we had to wait for the group ahead …and it completely ruined the round.
Séjour de 5 nuits en avril 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The location is far from City but I chose it due to the promised calmness. Lots of activities to do here. The food/ restaurants are really expensive though. Service absolutely need to be improved. Good Breakfast.
Séjour de 2 nuits en mars 2022

10/10 Excellent

YOSUKE

Séjour de 2 nuits en mars 2022

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2022
Réponse de Mark Irwin - Resort Manager le 23 févr. 2022
Dear Robert, Thank you for rating us with the highest score. We cannot wait to welcoming you back very soon! Best regards, Mark Irwin Resort Manager JA The Resort

4/10 Médiocre

Nathalie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Super dyr Hotel , läget är jätte dåligt
Séjour de 1 nuit en février 2022
Réponse de Mark Irwin - Resort Manager le 23 févr. 2022
Kära Nathalie, Vi uppskattar din feedback! Vi litar på att välkomna dig tillbaka i ett mer positivt ljus. Hälsningar, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Rishab Rajeev

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay here at ja resort lakeview. We had a beautiful premium room with view. The staff was very friendly and helpful. We got early check in. Tahir in the restaurant was very cordial. May in the check in counter helped us with quick check in and easy checkout process. She also clicked pictures for us. Great breakfast spread.
Séjour de 4 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2021
Réponse de Mark Irwin - Resort Manager le 23 juin 2021
Dear Guest, Thank you for rating us with the highest score. We trust to have the pleasure to welcoming you back soon. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Bien

NEIL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I enjoyed my stay this time
Séjour de 2 nuits en mai 2021
Réponse de Mark Irwin - Resort Manager le 26 mai 2021
Dear NEIL, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Lake View Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Bien

Bohee

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Mark Irwin - Resort Manager le 26 mai 2021
Dear Bohee, Thank you for staying with us and for sharing your valuable rating. We trust to have the pleasure to welcoming you back very soon! Best regards, Mark Irwin Resort Manager JA The Resort

8/10 Bien

ville-pekka

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hyvä
Uusi hotelli ja rauhallinen maaliskuun aikaan. Palvelu aika perustasoa ja samoin ruoka. Hotellissa kolme allasta jotka kaikki aurinkoisia ja tuoleja riitti. Lisäksi sai maksutta käyttää 2 muun hotellin altaita, tenniskenttää, sulkapallokenttä, pingistä, biljardia ja rantaa. Hotelli tarjosi kyydin lähimpiin kauppakeskuksiin.
Séjour de 6 nuits en mars 2020
Réponse de Resort Manager le 24 mars 2020
Dear Hyva, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

10/10 Excellent

corina, Schweiz Zürich

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
+Ruhig und edel +zuvorkommend und freundlich. - weit weg von der Stadt
Séjour de 6 nuits en mars 2020
Réponse de Resort Manager le 24 mars 2020
Dear Corina, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good choice but still some teething pains
The hotel only opened late last year and you can tell they're still having a few teething problems. There was no hot water in our room the second day and they would not serve us food by the pool on the Friday due to 'prioritising their brunch' their words. Not good enough for hotel guests who don't want to partake in a 4 hour expensive brunch. They fixed it in the end but took a lot of whinging on our behalf. Apart from that staff are friendly and helpful, hotel itself is nice, and we went to the main hotel for dinner which was lovely.
Séjour de 1 nuit en mars 2020
Réponse de Resort Manager le 24 mars 2020
Dear Guest, Thank you for taking the time to share your feedback with us. While I am delighted to see some of the positive factors that made your stay with us much more enjoyable, I am saddened to see that overall we did not manage to entirely meet your expectations. I wish to assure you that we have internally addressed your points with the team. I do hope to have the pleasure of welcoming you back in a more positive light. Best regards, Mark Irwin Resort Manager

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Härligt avslappnande och fräscht
Great welcome and friendly staff throughout the stay. Spent 6 days at the resort and enjoyed most restaurants and bars. Fantastic pool and beach areas so you can choose and mix as you want. Well equipped gym and ok place to go for a run ( 5k within the resort, so if you want to go longer either do 2-3 laps or go out on the bigger roads) . Really nice room with all that was expected. Not much in the area but a taxi to JBR takes 25-30 minutes and you can really spend days and evenings by just hanging around the resort! Will definitely be back!
Séjour de 5 nuits en février 2020
Réponse de Resort Manager le 24 mars 2020
Thank you for sharing your memories with us. We are delighted to see that overall you had an enjoyable holiday. Along with my team, we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

10/10 Excellent

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2020
Réponse de Resort Manager le 24 mars 2020
Dear Irina, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2020
Réponse de Resort Manager le 24 mars 2020
Dear Guest, Thank you for sharing your memories with us and we hope to have the pleasure of welcoming you back in the future. Stay safe! Kind regards, Mark Irwin

8/10 Bien

Ali

Séjour de 1 nuit en février 2020