Dear Valued Guest, Thank you for taking the time to share your experience with us. We work hard to deliver exceptional guest service experience, and it's apparent in this case we fell short. For these inconveniences it caused, we are very sorry. Your message will be shared appropriately within the organization. Once again, thank you for your time and we do hope that your experience will not deter you from visiting us again. Kind regards, Courtyard by Marriott Al Barsha Director of Guest Services

Dear Mr. Nawel, Greetings! Thank you for taking the time to review your stay with us. On behalf of the management please accept our sincerest apologies for the inconvenienced caused to you. We at Courtyard by Marriott Al Barsha, pride ourselves in keeping our guests satisfied and at this case, unfortunately, we have failed to do so. Rest assured that your feedback will surely be discussed within the management in order to ensure that such cases are dealt with proper actions and is rectified internally. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and hope that you give us the chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vinci Anne Joy R. Villamater Executive Secretary