Avis sur Canopy by Hilton Dubai Al Seef
Canopy by Hilton Dubai Al Seef
Al Seef Street Building A, Dubai
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Front Office Team le 26 mai 2023
Dear Kamel, we are truly heartened to receive your generous review of your stay at Canopy by Hilton Dubai Al Seef. Thank you for letting us know how much you are enjoyed it. we are especially pleased that you felt well-looked after. Best Regards, Laxmi Thapa
10/10 Excellent
abdelilah
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place
abdelilah
Séjour de 1 nuit en mai 2023
Réponse de Front Office Team le 24 mai 2023
Dear Abdelilah, we are truly heartened to receive your generous review of your stay at Canopy by Hilton Dubai Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again. Best Regards,Front Office Team
10/10 Excellent
Ayoub
6 oct. 2022
Ayoub
Séjour de 2 nuits en octobre 2022
Réponse de Divi Chandran le 8 oct. 2022
Dear Ayoub,Greetings from Canopy by Hilton Dubai Al Seef.Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service.We are looking forward to welcoming you again.Thank you & Best regardsDivi Chandran
6/10 Satisfaisant
Nouhede
Voyage en famille
20 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mitigé
Nouhede
Séjour de 2 nuits en janvier 2022
Réponse de Samuel le 25 janv. 2022
Dear Mitige,
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Canopy by Hilton, Al Seef soon.
Kind Regards,
Samuel
Front Office Team
10/10 Excellent
Sandrine Rachel
Voyage en couple
15 nov. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sandrine Rachel
Séjour de 3 nuits en novembre 2021
Réponse de Aya le 17 nov. 2021
Dear Sandrine,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us perfect feedback. We are delighted to read how much you enjoyed the breakfast, swimming pool and our lifestyle hotel. The entire team is happy to provide a perfect service to make our guests happy. We are expecting to welcome you back to our hotel next time you will travel to Dubai.
Please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
10/10 Excellent
Nourreddine
Voyage d’affaires
14 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nourreddine
Séjour de 4 nuits en novembre 2021
Réponse de Aya le 17 nov. 2021
Dear Nourreddine,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
8/10 Bien
Mourad
Voyage en famille avec de jeunes enfants, Voyage en famille
2 nov. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mourad
Séjour de 1 nuit en octobre 2021
Réponse de Aya le 4 nov. 2021
Dear Michael,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us a feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
4/10 Médiocre
Robert
Voyage d’affaires
22 oct. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bof
Robert
Séjour de 6 nuits en octobre 2021
Réponse de Aya le 25 oct. 2021
Dear Robert,
Thank you for taking the time to offer your feedback. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) on our hotel email address dxbse_fo@hilton.com in order to investigate and take the necessary actions.
We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.
Kind Regards,
Aya
Front Office Team
8/10 Bien
GERARD
Voyage en famille
30 sept. 2021
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bon Séjour au bord du Creek
GERARD
Séjour de 13 nuits en septembre 2021
Réponse de Aya le 2 oct. 2021
Dear Gerard,
Thank you for taking the time to share your recent experience in Canopy by Hilton Dubai Al Seef and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.
Kind Regards,
Aya
Front Office Team
10/10 Excellent
JULIE
Voyage en famille
22 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super séjour!
JULIE
Séjour de 2 nuits en août 2021
Réponse de Aya le 24 sept. 2021
Dear Julie,
Greetings from Canopy by Hilton Dubai Al Seef!
Thank you for taking your time to leave such a positive feedback about your recent stay in our hotel. We will be always happy to welcome you back!
Best regards,
Aya
Front Office Team
10/10 Excellent
JULIE
Voyage en famille
24 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent rapport qualité prix pour cet hotel
JULIE
Séjour de 12 nuits en août 2021
Réponse de Aya le 6 sept. 2021
Dear Guest,
We are truly heartened to receive your generous review of Canopy by Hilton Dubai Al Seef. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
Kind Regards,
Aya
Front Office Team
10/10 Excellent
Patrice Robert
Voyage en famille, Voyage en groupe
25 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrice Robert
Séjour de 3 nuits en novembre 2020
Réponse de Margo Stieg le 2 déc. 2020
Dear Patrice,
I would like to thank you for great rating and positive comments.
We hope to welcome you back soon.
Kind regards,
Margo Stieg
Front Office
10/10 Excellent
MOHAMED EL AMINE
5 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MOHAMED EL AMINE
Séjour de 10 nuits en décembre 2018
Réponse de Catherine le 14 févr. 2019
Greetings from Zabeel House Al Seef.
Thank you for staying with us during your last stay in the Al Seef neighborhod.
Wishing you a lovely day ahead.
Best regards,
10/10 Excellent
Carlos, Miami
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 6 nuits en mai 2024
8/10 Bien
Constantinos, New York
7 mai 2024
Constantinos
Séjour de 5 nuits en février 2024
Réponse de Laxmi le 8 mai 2024
Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay at Canopy by Hilton Dubai Al Seef!We appreciate your rating, and we're glad to hear that some aspects of your stay met your expectations.We're sorry to hear that there were areas that didn't fully meet your satisfaction. Your comments are important to us, and we assure you that we take them seriously. We're committed to making improvements based on your feedback to enhance our guest experience.If you have any specific suggestions or concerns you'd like to share, please feel free to reach out. We value your feedback and hope to have the opportunity to provide you with an even better experience in the future.we look forward to the possibility of hosting you again for an even more enjoyable stay.Best Regards,Laxmi Front Office Team
6/10 Satisfaisant
Mohammad
Voyage en famille
3 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Mohammad
Séjour de 2 nuits en avril 2024
Réponse de Laxmi le 8 mai 2024
Dear Mohammad,Thank you for your positive rating on your recent stay at Canopy by Hilton Dubai Al Seef! It is delightful to know that you enjoyed your visit.We are delighted to hear that you enjoyed the design of our hotel room. Creating a comfortable and aesthetically pleasant enviroment for our guests is a priority to us.It is wonderful to hear that our team contributed positively to your experience. Our team is committed to creating memorable stay experience to every guest, thank you for recognizing their passion for hospitality.However, we are deeply sorry to hear about your experience with bugs in your hotel room. Providing a clean and comfortable environment for our guests is our top priority and we take reports of pests very seriously. We will immediately address this issue with our housekeeping and pest control teams to investigate and resolve the situation for your future stay and the ones of other guests.We look forward to having you with us again in the near future.Kind Regards,Gajendra SharmaGeneral Manager
10/10 Excellent
Mikiko
30 avr. 2024
Les points forts : Équipements
Mikiko
Séjour de 2 nuits en avril 2024
Réponse de Laxmi le 30 avr. 2024
Dear Mikiko, thank you for choosing our hotel for your recent stopover! We're delighted to hear that you found our location close to the airport convenient and that you were satisfied with the cleanliness of our facilities. Providing a substantial breakfast is important to us, and we're glad to know it contributed to your overall satisfaction. we'd be thrilled to welcome you back! Best regards, Laxmi Thapa, Front Office Team.
2/10 Horrible
Pratheek, Edithvale
Voyage en famille
19 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pratheek
Séjour de 4 nuits en avril 2024
Réponse de Laxmi le 19 avr. 2024
Dear PratheekThank you for taking time to share your feedback with us. We apologize that you were disappointed with your visit.We are sorry your experience at our hotel did not reflect the level of quality we strive for. We are known for our exceptional attention to detail, and we regret that we may have missed the mark on this occasion. We value your feedback and would like to learn more about how we could have improved your stay.Thank you for taking the time to rate our services, and we hope to have the opportunity to make it up to you.Best regards,Laxmi ThapaFront Office Team
8/10 Bien
Rochelle
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rochelle
Séjour de 2 nuits en avril 2024
Réponse de Laxmi le 19 avr. 2024
Dear Rochelle,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's location during your stay.We believe that a great location can truly enhance the overall experience for our guests, and we're delighted that you found ours to be excellent.We appreciate you choosing to stay with us and taking the time to leave your review.We look forward to welcoming you back for another wonderful stay in the future!Best regards,Laxmi ThapaFront Office Team
10/10 Excellent
Djoudi, Dubai
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Djoudi
Séjour de 1 nuit en avril 2024
Réponse de Laxmi le 10 avr. 2024
Dear Djoudi,Thank you for taking a time for giving us the prefect review and rating of your stay with us. Should you need any further assistance, please don't hesitate to contact us.Best regards,Laxmi Front Office Team
8/10 Bien
Virginia
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Virginia
Séjour de 1 nuit en mars 2024
Réponse de Laxmi le 10 avr. 2024
Dear Virginia,Thank you for your wonderful feedback! We're delighted to hear that you are having a wonderful stay at our hotel and enjoyed the cleanliness and high quality of everything's. It's fantastic to know that you found our buffet breakfast to be excellent and that our proximity to the airport made us a convenient choice for your transit needs. If you need further assistance to make your stay more memorable, please do not hesitate to contact us.Best regards,LaxmiFront Office Team
10/10 Excellent
Tyrone
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyrone
Séjour de 5 nuits en février 2024
Réponse de Nandhu le 23 févr. 2024
Dear Valued guest, we are so pleased to hear that you enjoyed your time with us and truly heartened to receive your generous review of Canopy by Hilton Al seef. Thank you for letting us know how much you enjoyed it. We are especially pleased that you felt well looked after. We look forward to welcoming you back to the Canopy by Hilton Al Seef. Best regards, Nandhu Front Office Team.
10/10 Excellent
Voyageur vérifié
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Nandhu le 16 févr. 2024
Dear Valued Guest,Thank you for your perfect rating on your recent stay at Canopy by Hilton Dubai Al Seef! We feel delighted to receive such a high recognition for our service as we always try creating unforgettable moments to our guests.It will greatly help if you share some of the highlights of your stay that impressed you the most which will be a good reference for our future travelers.We look forward to having you with us again in the near future.Kind Regards,Front Office Team
10/10 Excellent
Richard
11 févr. 2024
Richard
Séjour de 4 nuits en février 2024
Réponse de Divi le 24 mars 2024
Dear Richard.Greetings From Canopy By Hilton Dubai Al Seef.Thank you for your glowing 5 out of 5 review! We're thrilled to hear that you had such a wonderful experience at our hotel. Your feedback means the world to us, and we look forward to welcoming you back soonThank you Divi
8/10 Bien
ByungSun
Voyage d’affaires
8 févr. 2024
Les points forts : Propreté
ByungSun
Séjour de 3 nuits en février 2024
Réponse de Laxmi le 9 févr. 2024
Dear ByungSun,Thank you for taking a time to give us the rating.We're delighted to hear that you are having a positive experience at Canopy by Hilton Dubai Al Seef. If there's anything specific you enjoyed or any areas where we could improve, please feel free to share. Your feedback helps us enhance our guests' experiences. Wishing you a wonderful stay!Best regards,LaxmiFront Office Team.
10/10 Excellent
Hakan
Voyage d’affaires
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hakan
Séjour de 2 nuits en janvier 2024
Réponse de Laxmi le 23 janv. 2024
Dear Hakan,Thank you for sharing your feedback on your recent stay at Canopy by Hilton Dubai Al Seef. We appreciate your input, and we're glad to hear that some aspects of your stay met your expectations.If there's anything specific that made your stay memorable, or if you have any feedback to share, we'd love to hear more. Your satisfaction is our prioritywe wish you a wonderful stay with us.Best regards,Laxmi ThapaFront Office Team.
10/10 Excellent
Carlina
Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlina
Séjour de 2 nuits en janvier 2024
Réponse de Laxmi le 17 janv. 2024
Dear Carlina,Thank you for taking the time to share your positive experience at The Canopy by Hilton Al Seef. We are delighted to hear that you found our hotel to be clean, sleek, and modern. It's wonderful to know that our staff made a positive impression on you with their helpfulness and efficiency, including arranging a taxi for your convenience. We're pleased that you enjoyed the substantial breakfast spread we offer, and it's great to hear that the pool and bar which provided you with an amazing view of the city and creek. It's fantastic to hear that our location was convenient for you, being within walking distance of the historic neighborhood and some nice restaurants. If there's anything specific you would like to share or suggest for improvement, please feel free to reach out. Best regards, Laxmi Thapa, front office Team.
8/10 Bien
Tsuyoshi
9 janv. 2024
Tsuyoshi
Séjour de 2 nuits en janvier 2024
Réponse de Laxmi le 31 janv. 2024
Dear Tsuyoshi,Thank you for taking the time to give us a rating of your stay at Canopy by Hilton Dubai Al Seef! If there is anything we can do to make your stay more enjoyable, please don't hesitate to contact us.Wishing you a wonderful stay with us.Best regards,Laxmi Front Office Team.
10/10 Excellent
Chime're
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chime're
Séjour de 7 nuits en décembre 2023
Réponse de Laxmi le 10 janv. 2024
Dear Chime're,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you loved your stay, and we greatly appreciate your kind words. It's fantastic to know that you had a memorable time, and we look forward to welcoming you back on your next visit.Best regards,Laxmi ThapaFront Office Team.
10/10 Excellent
Petula
2 janv. 2024
Petula
Séjour de 4 nuits en décembre 2023
Réponse de Laxmi le 10 janv. 2024
Dear Petula,Thank you for your outstanding rating! We're delighted to learn that you had a fantastic experience during your stay. It's our pleasure to have provided you with a top-notch experience. We truly appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards, Laxmi ThapaFront Office Team
8/10 Bien
Demetria, Ruskin
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Demetria
Séjour de 2 nuits en décembre 2023
Réponse de Laxmi le 10 janv. 2024
Dear Demetria,We sincerely apologize for the inconvenience you encountered during your stay, and we appreciate your valuable feedback. Your experience is important to us, and we regret that the plugs and shade cord in your room were not in proper working order.We understand the importance of ensuring all amenities are functioning correctly before guest check-in, and we are taking immediate steps to address and rectify these issues. Please rest assured that your comments will be shared with our maintenance team to prevent a recurrence.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Laxmi ThapaFront Office Team
6/10 Satisfaisant
Anand
Voyage en famille
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Anand
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Team le 28 déc. 2023
Dear Anand, we are truly heartened to receive your generous rating of your with us. We are sorry to hear you have been dissatisfied with your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Laxmi Thapa, Front Office Team.
10/10 Excellent
Hussain
14 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hussain
Séjour de 1 nuit en décembre 2023
Réponse de Laxmi le 10 janv. 2024
Dear Hussain,Thank you so much for your glowing review! We're overjoyed to hear about your positive experience at our hotel, and we're thrilled that our staff Busa, made your stay memorable. We're delighted we could assist in recovering your lost cell phone – our team is always here to go the extra mile for our guests.It's wonderful to know that you enjoyed our breakfast buffet, the quiet yet convenient location near embassies and the waterfront, and the proximity to local attractions like the souq and Burjuman Mall. We appreciate your kind words about our home-like atmosphere and are pleased to have made you feel welcome.Your detailed feedback on nearby Indian eateries, restaurants, and shopping options is invaluable and will undoubtedly assist future guests in exploring the area.We look forward to welcoming you back and thank you for choosing to stay with us!Best regards, Laxmi ThapaFront Office Team
8/10 Bien
Mary
Voyage en couple
13 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en décembre 2023
Réponse de Laxmi le 24 déc. 2023
Dear Mary, we are truly heartened to receive your generous rating of your with us. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Laxmi Thapa, Front Office Team
10/10 Excellent
Mae
Voyage en couple
24 nov. 2023
Les points forts : Équipements
Mae
Séjour de 4 nuits en novembre 2023
Réponse de Laxmi le 24 nov. 2023
Dear Mae,Thank you so much for the great rating. we are delighted to know that you are having a great experience with us.Best regards,Laxmi
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
21 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Laxmi le 22 nov. 2023
Dear Valued guest,Thank you for sharing your feedback, we would like to know more about what we can do to improve and make your stay more enjoyable. Wish you a wonderful stay with us. Best regards, Laxmi Thapa, Front Office Team.
4/10 Médiocre
masarra
11 nov. 2023
Les points faibles : Personnel et service
Not to our expectations
masarra
Séjour de 1 nuit en novembre 2023
Réponse de Laxmi Thapa le 14 nov. 2023
Dear Valued guest, thank you for sharing your detailed feedback about the hotel. We appreciate your input on the smoking smell in non-smoking rooms, AC issues, breakfast confusion, and the view concerns. Your comments will be shared with the management for improvement. If need any further assistance, please feel free to contact our duty manager at reception.
6/10 Satisfaisant
PRATEEK
25 oct. 2023
PRATEEK
Séjour de 5 nuits en octobre 2023
Réponse de Laxmi Thapa le 16 nov. 2023
Dear Prateek, we are truly heartened to receive your generous rating of your stay with us. We are delighted to know that you are enjoying your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us.
10/10 Excellent
Stephanie Margaret
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie Margaret
Séjour de 9 nuits en octobre 2023
Réponse de Laxmi le 23 oct. 2023
Dear Stephanie,Thank you for taking the time to share your positive rating about your stay with us. We are so pleased to hear that you are enjoying your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards,Laxmi ThapaFront Office Team
10/10 Excellent
Divina
Voyage en groupe
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Divina
Séjour de 4 nuits en octobre 2023
Réponse de Laxmi Thapa le 11 oct. 2023
Dear Divina,Thank you for taking a time for giving us the feedback. We happy to know that our staff provide you the excellent service and we delighted that you found our food service, cleanliness service very much satisfaction. Do let us know if there is anything we can do to make stay more memorable. Having a wonderful stay with us. Best regards, Laxmi Thapa, Front office Team.
8/10 Bien
Timothy
Voyage d’affaires
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location on the Creek
Timothy
Séjour de 3 nuits en septembre 2023
Réponse de nandhu le 25 sept. 2023
Thank you so much for taking time to give us a wonderful review and we're awaiting to welcome you once again.
10/10 Excellent
chau ying
Voyage en groupe
22 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chau ying
Séjour de 8 nuits en septembre 2023
Réponse de Laxmi le 22 sept. 2023
Dear Chau ying,Thank you for taking the time to share your experience about your stay. We are very happy that you found our hotel beautiful and the breakfast buffet very delicious. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us.Best Regards,Laxmi ThapaFront Office Team
2/10 Horrible
Imran
Voyage en famille
18 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Well below par
Imran
Séjour de 1 nuit en septembre 2023
Réponse de Divi le 19 sept. 2023
Dear Imran, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We sincerely apologise for the service shortfall during your stay with us that did not meet the expectations mentioned. I have to reiterate that this is not the usual way we operate in this hotel. We take much pride in what we do and by not able to live up to expectations.We sincerely hope you will give us another opportunity to make it right and experience genuine Hilton hospitality.Thank you & Best regards Divi Duty Manager
10/10 Excellent
Chrystal
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dubai hotel - excellent
Chrystal
Séjour de 4 nuits en septembre 2023
Réponse de nandhu le 18 sept. 2023
Thank you for spending your valuable time to give us a wonderful review.
8/10 Bien
Thangavadivel
Voyage en couple
8 sept. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Thangavadivel
Séjour de 4 nuits en août 2023
Réponse de nandhu le 9 sept. 2023
Thank you so much for your wonderful review!
10/10 Excellent
Voyageur vérifié
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en août 2023
Réponse de Front Office Team le 31 août 2023
Dear Anonymous,we are truly heartened to receive your generous rating of your with us. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team
10/10 Excellent
Pavel, Wilmington
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pavel
Séjour de 5 nuits en août 2023
Réponse de Nandhu le 30 août 2023
Thank You for giving us a wonderful review!
10/10 Excellent
Micheal
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Micheal
Séjour de 3 nuits en août 2023
Réponse de Front Office Team le 29 août 2023
Dear Micheal, Thanks for the awesome 5* rating! We are thrilled that you are enjoying your stay with us. Best regards, Front Office Team
10/10 Excellent
SAZID
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SAZID
Séjour de 13 nuits en août 2023
Réponse de Front Office Team le 29 août 2023
Dear Sazid, we are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team .
10/10 Excellent
hamad saleh
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hamad saleh
Séjour de 1 nuit en juillet 2023
Réponse de Front Office Team le 17 juil. 2023
Dear Hamed, we are truly heartened to receive your generous rating of your with us. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team