Ana we work hard has a team to try to make each stay a great stay. Thank you for sharing your feedback

Thank you for the feedback, we are always looking for opportunities to improve our services.

Thank you for sharing your feedback We will definitely look into your concerns and hope to see you again

Thanks Tiffany appreciate the positive feedback about the staff

Thank you for sharing your feedback! Hope to see you again!

We work hard as a team to make each stay great! Thank you

Thank you for sharing your feedback we hope to see you soon.

Thank You for sharing your feedback, hope to see you again soon!

Thank You for sharing your feedback, we work hard as a team to ensure each stay is a great stay. Cody is a wonderful addition to the team. We hope to see you again soon.

Thank You for your feedback we will share your information provided with the team. Hope to see you again.

Thank You for the feedback!

Thank you for sharing your feedback. We hope to see you again.

Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

We apologize we were unable to meet your expectations. Please feel free to contact management directly to discuss your stay.

Thank you for sharing your feedback, we hope to see you soon!

Thank You so much the great feedback, all feedback is shared with our hard-working team!

Thank you for the feedback, we will definitely share your feedback with the team to address any areas of concern. We are always looking for ways to better serve our customers.

Thank You for sharing such great feedback! We hope to see you again soon!

Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. We are an extended stay property and offer full weekly housekeeping for any guest after 7 days. During that time we encourage all guest at check in to call the front desk and our team will be happy to assist. We hope we can get the chance to make your next stay a great one. Sorry for any shortcomings on your last stay.

Thank you for sharing such awesome feedback. Our team works hard to make each stay a great stay!

Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

Thank you for sharing your feedback. We work hard as team to make every stay a great stay. We will definitely follow up with your concerns of the pet walk area.

Thank you for your feedback. Please feel free to contact me directly about your stay

Thank you for sharing your feedback!

Thank You for sharing your feedback, we enjoyed having you stay with us!

Thank you for choosing Sonesta for your getaway. We appreciate your brand loyalty and thank you for your patronage. We truly regret that our accommodations did not meet your expectations during this stay. Mostly, we regret that we were unable to resolve the issues to your satisfaction while staying with us. This has been forwarded to the property Hotel Manager for review

Thank you for sharing such great feedback!

Thank you for sharing your feedback. We will definitely be sure the website has the correct information about the hotel.

Thank You Glad you stayed with us !!!

Thank you for sharing your feedback, hope to see next time you are in the area

Thank you for staying with us!

Thank you for your feedback and we hope to see you again!

Thank you for the feedback Linda! we look forward to seeing you again!

Thank you for sharing your feedback!

Thank you for sharing your feedback hope to see you soon!

It was such a great pleasure meeting you and we are happy you had a great stay!

Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

I apologize for any miscommunication and inconvenience you may have encountered. Your reservation was booked by a third party and you paid a third party for room and tax. Unfortunately that third party would have to give a receipt stating you paid them in full (Expedia). The hotel has sent a folio showing no balance owed. An incidental hold of 150 is held by the hotel during your stay and released at departure if not used for extra purchases. Notifications are posted and explained that it can take 8-10 business days for your financial institution to release. We emailed a folio showing no pending charges to the email on file as well as explaining this very common policy on the phone. Our team is a very caring team and always willing to help. Unfortunately, when booking and paying through a third party the hotel does not have access to your paid invoices to them. Please let me know if we can assist you with anything the hotel was responsible for

thank you for your feedback, although we are an older hotel, we do our best to deliver the best stay.

Maria thank you for sharing your feedback. We hope to see you again.

Thank you for sharing your feed back! Our team works hard to make each stay a great stay!

Thank You for the great feedback! We work hard as a team to make each stay a great stay.

Thank you for sharing we work hard as a team to make each stay a great stay. Hope to see you again soon.

Thank You for the great feedback. We hope to see you again soon. Our Team works hard to make each stay a great stay!

Kayli thank you for the feedback. I hope we can be a 10 on your next stay.

Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true Sonesta experience.

Thank you for sharing your great feedback on your great stay, hope to see you soon!

Thank you for sharing your feedback. We strive to be a 10 for every guest. Please feel free to contact me if you have any concerns about your stay.

Portia we are so happy to hear you had a great stay and that our team made your stay a little less stressful. Hope to see you again soon!

Thank you! It was a pleasure to meet you both and we look forward to seeing you again!