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Avis sur Sonesta Simply Suites Detroit Troy

2 out of 5
Sonesta Simply Suites Detroit Troy
2550 Troy Center Dr, Troy, MI

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 405 avis sur 820." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 820." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 820." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 820." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 820." "

8,8/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Antoinette

Les points forts : Personnel et service
Paid extra for upgraded suite, and TV in bedroom did not work. Contacted front desk who said comcast would need to repair. Ice machine in freezer not working. Air quality poor in room needs to be airred out; air stale.
Séjour de 3 nuits en mai 2024
Réponse de Cailey le 28 mai 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Bien

Samina

Séjour de 2 nuits en mai 2024
Réponse de Cailey le 28 mai 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Chris, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Cailey le 28 mai 2024
Thank you for your review, we hope to see you again soon.

2/10 Horrible

Maurissa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. Also they have been doing construction for over two weeks and are not done so it was noisy literally all day every day.
Séjour de 1 nuit en mai 2024
Réponse de Cailey le 28 mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

2/10 Horrible

Maurissa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. They did construction all day every day for 2 weeks and are not done. So be prepared for it to be noisy.
Séjour de 1 nuit en mai 2024
Réponse de Cailey le 28 mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention

2/10 Horrible

Maurissa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities.
Séjour de 7 nuits en mai 2024
Réponse de Cailey le 28 mai 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

4/10 Médiocre

Maurissa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Cailey le 28 mai 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 Satisfaisant

Antoinette

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This place nickel & dime you from the moment you check in. No where on website does it state 150.00 hold and they do not release until 7-10 days later. Also they charge 75.00 for pets. The walls are paper thin, I heard everything. Beds were not comfortable. They charge 5.00 a day to leave your car in the parking lot. It is better than Roof end, but nothing special. Elevator carpet soiled, no daily cleaning throughout property.
Séjour de 2 nuits en mai 2024
Réponse de Cailey le 20 mai 2024
The 150 is the incidental hold that we place on each guests card at check in. We release that hold upon checkout and your bank typically take 3-5 business days to release it back to you. Our pet & parking fee are both listed on the Expedia website.

10/10 Excellent

Frances L.

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and helpful. The room that we stayed in had somewhat worn furniture but was clean and well kept. The walls were a bit thin but not disturbing. I could sleep without a problem. Some updating work was going on and was sometimes disturbing. It's a dog friendly hotel so you will see dogs, but people seem to handle them well. The exercise room was nice. Sometimes I needed to get help from staff to get the treadmill working but, on the whole, it was ok because there were other machines to use. I would use them again.
Séjour de 8 nuits en avril 2024
Réponse de SHON le 19 mai 2024
It was a pleasure having you stay with us. We look forward to your next visit.

10/10 Excellent

Felicia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like because the room has a kitchen set up
Séjour de 1 nuit en mai 2024
Réponse de SHON le 19 mai 2024
We are very glad to hear you like the kitchen. It was a pleasure having you stay with us. We look forward to your next visit.

4/10 Médiocre

Carlton

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Igot mu 1st room and it smelled like smoke, so they gave me a second room and it was bettrr but still smelled strange. (Ursula was amazing). Then at 8:30 for no reason a "house keeper " just opened the door without any warning and walked away. (I have license to carry by the way) that could have ended horribly. But he had no cart 🤔 . Not a good experience. Towels were mix match.
Séjour de 1 nuit en mai 2024
Réponse de Cailey le 7 mai 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

6/10 Satisfaisant

Ronald

Voyage en famille
Les points forts : Personnel et service
The drain in the bath tub was not draining properly. It probably had too much hair in the drain trap. You stood in a lot of water during a shower. The body soap dispenser was empty. The washing machines needed an ap to pay for their use. No exhaust fan for removing shower steam so the room was muggy.
Séjour de 3 nuits en avril 2024
Réponse de Cailey le 1 mai 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

6/10 Satisfaisant

ANTHONY, Vicksburg

Séjour de 1 nuit en avril 2024
Réponse de SHON le 19 mai 2024
We are very sorry to hear that your stay was below our high standards, if there is anything specific that you would like to let us know about please feel free to email us

10/10 Excellent

Jazzae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cailey le 30 avr. 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Nakisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice! Very clean! Very comfortable!
Séjour de 1 nuit en avril 2024
Réponse de Cailey le 25 avr. 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Felicia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de happy feet le 19 avr. 2024
Thank you for staying with us ,looking forward to your next visit

8/10 Bien

Christopher, Toronto

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
This would have been a nice simple place to stay except for the heating fan being set at maximum and being very loud every 5 minutes and the refrigerator sounding like a diesel truck firing up when the compressor came on in room 117. Not helpful when needing a good night's sleep. Everything else was great.
Séjour de 2 nuits en avril 2024
Réponse de Cailey le 9 avr. 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Médiocre

Indulekha

Voyage en couple
Les points faibles : Personnel et service et équipements
I don’t think asking “did you need something “ when a person approaches the front desk is very professional or friendly. Dropping the room keys on the counter not saying a word is also incredibly rude. The ridiculous $5.00 per night parking fee is one of the stupidest ideas I have ever heard of. Is this hotel that desperate? One would logically think that parking is included with the room. Whoever thought this was a great idea is the person that steps over dollars to pick up dimes. The $5.00 parking fee has cost this hotel hundreds of dollars as we will never book with them again. What’s next a per towel fee? A fee per flush? Oh how about a fee every time the door key is used?
Séjour de 3 nuits en mars 2024
Réponse de Cailey le 3 avr. 2024
I apologize for how the interaction with our staff went, i will speak with the Front Desk agent in question. Unfortunately we can not control the parking fee. It is mentioned on Expedia's site when you book.

8/10 Bien

Bryce

Séjour de 2 nuits en mars 2024
Réponse de Cailey le 25 mars 2024
Thank you for you're review, we hope to see you again soon.

10/10 Excellent

Lisa M, Largo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean - easy. Staff friendly. Could use a couple more towels. Towel had rip in it and wash cloth looked more like a rag. Not terrible-still smelled clean but just truth.
Séjour de 2 nuits en mars 2024
Réponse de Cailey le 21 mars 2024
Thank you for your review, we hope to see you again soon.

8/10 Bien

Allison

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Friendly. Very helpful.
Séjour de 1 nuit en février 2024
Réponse de Cailey le 6 mars 2024
Thank you for your review, we hope to see you again.

10/10 Excellent

Brittany

Séjour de 1 nuit en février 2024
Réponse de Cailey le 26 févr. 2024
Thank you for your review, we hope to see you again soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room and space. Easy check i AC I wish they had breakfast.
Séjour de 2 nuits en février 2024
Réponse de Cailey le 23 févr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Horrible

Octavias

Les points faibles : Personnel et service
Very unprofessional
Séjour de 1 nuit en février 2024
Réponse de Cailey le 22 févr. 2024
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

10/10 Excellent

Lorenzo

Séjour de 3 nuits en février 2024
Réponse de Cailey le 21 mars 2024
Thank you for your review, we hope to see you again soon.

6/10 Satisfaisant

Yolanda

Voyage en famille
Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de Cailey le 20 févr. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Bien

Shalona

Les points faibles : Personnel et service
The convenience to different places. I didn’t like the overall attitude of some of the staff but not all were rude.
Séjour de 2 nuits en février 2024
Réponse de Cailey le 20 févr. 2024
Thank you for your review, we hope you give us another chance in the future.

10/10 Excellent

Raymond

Séjour de 1 nuit en février 2024
Réponse de Cailey le 20 févr. 2024
Thank you for your review, we hope to see you again soon.

2/10 Horrible

Ven

Voyage en famille
Les points faibles : Personnel et service
Terrible stay, Terrible service
The worst hotel I have ever stayed in.
Séjour de 1 nuit en février 2024
Réponse de Cailey le 16 févr. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Cailey le 15 févr. 2024
Thank you for your review, we hope to see you again soon.

4/10 Médiocre

Raphael

Les points faibles : Infrastructures et conditions de l’hébergement
The room is not very quiet to sleep. The heater is making loud noise all night long. No sleep.
Réponse de Cailey le 8 févr. 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Médiocre

Abel

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The receptionist had an attitude on my arrival. Then the TV didn’t work. For the night I spent here, I would have chosen somewhere else.
Séjour de 1 nuit en février 2024
Réponse de Cailey le 7 févr. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 Médiocre

Kimberly

Voyage d’affaires
Les points faibles : Confort de la chambre
It started out okay until I realized the room I was in is an adjoining room it was like I was there with someone else and then I interacted with a guy named Jordan this guy has the most horrible customer service ever I will not stay there again because of him and I don’t know if it was me or if it’s just this person and unfortunately I had to interacted with him again on my departure I simply wanted a receipt of my stay I’m a travel nurse and I ask for this at all times but he refused I feel he was just giving me a hard time. I stayed there back in 2021 and I was charged for things that never applied to me and it took almost a year to refund my money but I’m done because of this guy I will never stay there again.
Séjour de 2 nuits en février 2024
Réponse de Cailey le 5 févr. 2024
Adjoining rooms have a lock on each side of the door ensuring the guests safety at all times. As for the receipt, Jordan handled the situation as trained, your reservation was prepaid through Expedia therefore you would have received a receipt through Expedia when booked. We wish you good luck in your accommodations elsewhere.

10/10 Excellent

C.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Cailey le 5 févr. 2024
Thank you for your review, we hope to se you again soon.

10/10 Excellent

samynathan

Voyage en famille
Séjour de 25 nuits en janvier 2024
Réponse de Ursula le 3 févr. 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

10/10 Excellent

Hugo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 7 nuits en janvier 2024
Réponse de Ursula le 3 févr. 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

2/10 Horrible

DeShawn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wasn’t what I expected..outdated & smelled funny
Séjour de 1 nuit en janvier 2024
Réponse de Cailey le 22 janv. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

McKayla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Cailey le 22 janv. 2024
Thank you for your review, we hope to see you again soon.

6/10 Satisfaisant

Raymond

Les points forts : Personnel et service
Needs to be updated
Séjour de 3 nuits en janvier 2024
Réponse de Cailey le 29 janv. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Tyler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our hotel experience was one small step away from being beyond incredible. The service provided was professional and our room was very clean.
Séjour de 2 nuits en décembre 2023
Réponse de Cailey le 22 janv. 2024
Thank you for your review, we hope to see you again soon.

8/10 Bien

Tony

Séjour de 1 nuit en décembre 2023
Réponse de Cailey le 22 janv. 2024
Thank you for your review, we hope to see you again soon.

2/10 Horrible

Danny

Séjour de 1 nuit en décembre 2023
Réponse de Cailey le 8 janv. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facility house transit customers - heavy weed smoke before you enter the lobby.
Séjour de 4 nuits en décembre 2023
Réponse de Cailey le 3 janv. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

samynathan

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 23 nuits en novembre 2023
Réponse de Cailey le 3 janv. 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Darnella

Séjour de 5 nuits en décembre 2023
Réponse de Cailey le 3 janv. 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay here again
Nice hotel in good area. Would stay here again
Séjour de 2 nuits en décembre 2023
Réponse de Cailey le 11 déc. 2023
Thank you for your review, we hope to see you again soon.

8/10 Bien

Lee

Voyage en couple
We use to stay here when I was another hotel company pre Covid, everytime we came to Michigan to visit family. So making our first visit since Covid we decided to stay at our usual hotel. First couldn’t find it then heard it changed names. But what a big change. The difference in service and cleanliness doesn’t compare to what it use to be. Now I don’t feel safe to walk in or out of the hotel. When you use to come in after hours you can always see or be greeted by someone in the office. Now silence. We stayed on the first floor usually in the same room for some reason. But the hotel and room feel damp and musty. Sad to say this would be the last time I stay at that hotel.
Réponse de Cailey le 7 févr. 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

6/10 Satisfaisant

Pernell

Séjour de 1 nuit en décembre 2023
Réponse de Cailey le 3 janv. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 Médiocre

Mark

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This suite was reserved specifically for three people. There were only 2 pillows and no extra blankets for the pull out bed. We had to purchase our own pillows and blankets. Staff were very rude when we inquired about these essentials.
Séjour de 2 nuits en novembre 2023
Réponse de Cailey le 28 nov. 2023
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

4/10 Médiocre

John

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Internet was intermittent at best. Garage was left in the garbage can. A lightbulb didn't work. Front desk staff was so-so. Not nice (not mean ... but just going through the motions). I rarely give reviews...but this was a marginal hotel. Barely acceptable.
Séjour de 2 nuits en novembre 2023
Réponse de Cailey le 27 nov. 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.