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Avis sur Royal Park Hotel

4 out of 5
Royal Park Hotel
600 E University Drive, Rochester, MI

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 752 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 158 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1000." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

TOMASZ KAZIMIERZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beauty of the grounds and architecture made this place stand out.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Tomasz,We appreciate your kind words about our beautiful grounds and architecture. Our team takes great care in maintaining the aesthetics of our property, and it's rewarding to hear that these elements stood out to you during your stay. We look forward to the opportunity to welcome you back to Royal Park Hotel and continue exceeding your expectations.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Stash

Everything was great
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Stash,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope to have the pleasure of your company again soon.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Fadi, Sterling Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing experience with amazing rooms
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Fadi,On behalf of the Royal Park Hotel team, thank you for staying with us and for your five-star review! We are so pleased to hear that you genuinely enjoyed your experience here and that you found your room to be amazing. We hope to welcome you back the next time you are in Rochester!Sincerely,Michael ZornGeneral Manager

8/10 Bien

kayleigh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay, big rooms and food good. I think I had bad luck where something was going on in bar downstairs and I had to ask for music to be stopped 4am. No event, so unsure what was happening
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Kayleigh,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our spacious rooms and tasty food added to your experience. Please accept our apologies, however, for any issues with noise. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, please come back to see us.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

WARREN, Byron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels where I have stayed.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Warren,Thank you for taking the time to share your thoughtful feedback. Hearing that you regard us as one of the best hotels you've stayed at means everything to us. We hope to welcome you back soon for another fantastic stay.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Bobbi

Séjour de 1 nuit en mai 2024

2/10 Horrible

Jason

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
We were given drink tokens at check in to use at the on site bar. When we got to the half full bar for dinner and drinks, the hostess looked me up and down before smuggly saying “We don’t serve walk-ins.”. My wife and I were dressed casually (jeans and a t-shirt), but so were several of the patrons seated at the bar. So I’m guessing it wasn’t a dress policy. I was later told that the bar/restaurant is sometimes reservation only during peak hours. If that was the case, the hostess’s method was a terrible way to tell a guest of her hotel about that policy. Definitely won’t be back.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Jason,Thank you for sharing your honest feedback. Our goal is to make each of our guests feel welcomed and appreciated, so it's disappointing that you and your wife may have felt differently. Rest assured, your comments will be used as a training tool internally. If you wish to share more details about your experience, please reach out to us offline so we can ensure your concerns are properly handled, and please ask for a manager. Please consider giving us a chance to transform your opinions.Sincerely,Michael ZornGeneral Manager

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not like the restaurant.
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Linda,From all of us at Royal Park Hotel, thank you for your review. We appreciate your feedback about the restaurant, and we hope you enjoyed the rest of your stay with us. We would love to host you again in the future. Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Barbra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were able to go on a bike ride on the local trail. Also hotel gym was great!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Barbra, We're delighted you had the chance to explore the local bike trail and enjoyed our hotel amenities! Thank you for sharing your experience with us. We look forward to welcoming you back for another fantastic stay.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Anthony

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We valued the friendly atmosphere, the cleanliness, and the quiet, competent service.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Anthony,With so many hotels to choose from, we are honored you opted for Royal Park Hotel. Providing an enjoyable experience is our goal. It's great to hear you found our accommodations to be clean and comfortable. We hope to see you again. Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Heather

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying at Royal Park.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Heather,We love having you stay with us! It's always a thrill to welcome back a valued guest. Thank you for your kind review and perfect rating, and we look forward to your return!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Robert

Very nice hotel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Robert,Thank you for choosing to stay with us and for providing your five-star review! We are thrilled that you enjoyed your visit and found our hotel to meet your expectations. It was a pleasure to host you and we look forward to welcoming you back to Royal Park Hotel.Sincerely,Michael ZornGeneral Manager

4/10 Médiocre

Kimberly Cole Williams

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I paid extra for a balcony and as I opened the elevator men were ripping up carpet painting and on ladders and scaffolding, right at the elevator. The smell was strong and chemical. At 8 am I heard buzz saws in the hallways. Not a 5 star experience. It would have been nice if they would have told us prior to booking that they were under construction. Maybe put us in a different area. Possibly discount the stay? I’ve stayed here many times. I wasn’t happy about the smell or noise.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Dear Kimberly,We're grateful to have had the opportunity to welcome you back to our hotel. It's disappointing to learn we fell short of your expectations with certain elements of your recent stay. Rest assured, our team will discuss your helpful feedback as we continue to work hard to deliver enjoyable stays to our guests. We hope to have a chance to regain your confidence. Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Jill

A
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Jill,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your experience, and we hope you return to Royal Park Hotel soon.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Gretchen

Les points forts : Propreté, personnel et service, équipements
A beautiful, gracious property in the suburbs of Detroit with stand out amenities and a superb staff. Highly recommend!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Gretchen,Thank you for the kind review and recommendation! We're glad our beautiful property, friendly staff, and many amenities helped make your visit memorable. The next time you're in the area, please come see us again.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Elizabeth A.

Séjour de 1 nuit en mars 2024
Réponse de SocialTeam le 23 avr. 2024
Thank you Elizabeth A. for the 5 stars!!

10/10 Excellent

Benjamin

Séjour de 1 nuit en mars 2024
Réponse de SocialTeam le 23 avr. 2024
Thank you Benjamin for the 5 Star rating!

10/10 Excellent

Maryclaire

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love The Royal Park Hotel. I look for reasons to come to Northern Detroit, just so I can stay there!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Maryclaire,We are simply thrilled to read your kind words in your review of Royal Park Hotel. Our goal is to provide the best possible service and delighted to hear that we accomplished that. We look forward to hosting you again on your next visit!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Cammi

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay
Ashley was wonderful at check in. Hotel is absolutely gorgeous. Food was excellent Our room was beautiful and bed was comfortable .
Séjour de 1 nuit en février 2024
Réponse de General Manager le 3 mars 2024
Dear Cammi,It brightens our day to know that you had an exceptional stay with us! Thank you so much for your glowing praise for our lovely hotel, comfortable accommodations, and delicious offerings. Ashley will be delighted her hospitality left a memorable impression on you, and you can be sure we'll pass your compliments along. We look forward to welcoming you back to Royal Park Hotel soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Royal Park Hotel was excellent. We were in the area for the passing away of a brother, Everything about our stay made the trip as painless as possible.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Anthony,Thank you for leaving us a perfect rating. We are honored that we earned all the stars for your recent stay with us. It pains us to hear of your brother, and we share our condolences with you and your family. We are glad that we made a positive impact on your experience. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Michael ZornGeneral Manager

8/10 Bien

Nikola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room and accommodations were really nice. Only complaint I have is when I got to the bathroom, I am unsure if it was cleaned. There was fecal matter still in the toilet when I first checked in
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Dear Nikola,Thank you for choosing to stay at Royal Park Hotel. We're glad you enjoyed our elegant accommodations. However, we regret that our bathroom didn't meet your expectations for cleanliness, and we'll ensure that our housekeeping team thoroughly cleans accommodations before occupancy. We appreciate your thoughtful input and hope you'll return.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Dave, for the wonderful rating! We are glad to hear you enjoyed your stay with us, and we look forward to welcoming you back in the near future.

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Adam, for the awesome rating! We are delighted to hear you enjoyed your stay with us, and we look forward to welcoming you back again soon.

8/10 Bien

Joseph

Séjour de 2 nuits en février 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Joseph, for taking the time to review our hotel! We are glad to hear you enjoyed your stay with us, and we look forward to welcoming you back in the near future.

10/10 Excellent

Jared

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hi Cat great stay awesome hotel very clean very professional
Séjour de 2 nuits en février 2024
Réponse de General Manager le 6 févr. 2024
Dear Jared,Thanks so much for your kind review of Royal Park Hotel! We're delighted you enjoyed your stay. Please come back and see us anytime; we'd be honored to host you again. Safe travels.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Gjovan, Bronx

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and spacious hotel. Friendly staff
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 1 févr. 2024
Dear Gjovan,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and lovely facility hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Robb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Robb, for the great review. We hope to welcome you back again soon.

10/10 Excellent

James

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay and met our expectation! Will stay again!
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear James,It's thrilling to hear that your stay at Royal Park Hotel met your expectations and that you had a great experience. We look forward to welcoming you back for another enjoyable visit. Sincerely,Michael ZornGeneral Manager

8/10 Bien

SANG SUN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
커피 포트 없음. 욕조 배수구 막힘 there was not coffeepot or tea kettle in the room. Drain of bathtub was bad.
Séjour de 4 nuits en janvier 2024
Réponse de Social Team at Royal Park Hotel le 29 mars 2024
Thank you Sang Sun for your honest review. We have taken note of your feedback and the appropriate departments have been notified to repair the bathtub. We are always looking for ways to improve!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful spot
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 25 janv. 2024
Dear Michael, It was a delight to welcome you to Royal Park Hotel during your recent visit. We're pleased to know you thoroughly enjoyed our beautiful property during your stay. Thank you for your five-star rating, and we look forward to welcoming you back again soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay !
Staff is very professional, friendly, knowledgeable and accommodating! The room was clean and comfortable. I would highly recommend this to others and will happily stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Janice,What a fantastic review! We are pleased your visit was as expected and that our friendly team could provide for your travel needs. Thank you for complimenting our comfortable accommodations at Royal Park Hotel as well. We appreciate your kind words and cannot wait to see you again soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Bradley,We are happy you had a great time at Royal Park Hotel! Thank you for being our guest and taking the time to gift us a five-star rating. Hopefully, you will return soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Donald, for taking the time to share your experience. We are glad you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and fancy
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Daniel,Thank you for choosing Royal Park Hotel. Our team strives to provide a top-notch experience, and we are delighted that you found our establishment well-maintained. Your review is appreciated, and we can't wait to welcome you again.Sincerely,Michael ZornGeneral Manager

6/10 Satisfaisant

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expedia, my wife could not check in to the RPH. I was not present so we were not able to use your service. Last time I will, get your info together. And RPH for a five star place the minimal savings with Expedia, and not letting my wife check in your kidding right. Ladies at the desk I told were nice but Mgr. Should have just let her check in with or with out a discount. But Expedia get it together.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Michael,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with the third-party booking. Please know that for our guests' safety, proper identification is always required when checking in. We would like to review your stay further and hope you'll reach out to us offline. We hope that otherwise you enjoyed your visit and will join us again on future trips to the area.Sincerely,Michael ZornGeneral Manager

6/10 Satisfaisant

Traci

Voyage en couple
Les points faibles : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Traci, for taking the time to share your experience with us. We are sorry to hear your stay did not live up to your expectations. We hope you will give us another opportunity to welcome you back in the future.

10/10 Excellent

nancy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our power went out and we needed a hotel that allows dogs. We had a lovely stay and staff was very accommodating.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Nancy,Thank you for trusting Royal Park Hotel with your recent lodging needs. While we're sorry that your power went out at home, we're happy that we were able to welcome you and your dogs and that you all had an enjoyable experience. It's also terrific that the attentive service our team provided impressed you. We're grateful for your positive review, and we hope to have the pleasure of your company on another occasion.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Olya

Séjour de 1 nuit en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Olya, for the great rating! We look forward to welcoming you back again soon.

10/10 Excellent

Glenn

Séjour de 3 nuits en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Glenn, for the great review. We are delighted to hear you enjoyed your stay, and we look forward to welcoming you back again soon.

8/10 Bien

Thomas

Les points forts : Propreté
Our 50th anniversary
The hotel was immaculate-clean. It was raining when we arrive and there was no valet or porter to take our luggage. We were cordially greeted and welcomed. Check-in was pleasant and prompt. We were offered an upgrade, but declined. The greeter made dinner reservations for us as it was our 50th anniversary. There were all of the necessities in our room except a coffee maker. The bathroom and shower are was updated. Not much to do in the hotel, but eat and sleep. I was expecting more. The library was cool and drafty. This is where the coffee is provided for guests in the morning.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 13 janv. 2024
Dear Thomas,Thank you for celebrating your anniversary with us! We were happy to make dinner reservations for you and glad our attention to cleanliness impressed you. It's unfortunate the library and onsite activities were not what you expected. We'll keep your comments in mind, and we hope to see you again soon.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Thomas, for the excellent rating! We are happy to hear you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

clare

Voyage en couple
Séjour de 1 nuit en janvier 2024
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Clare, for the excellent rating. We are delighted to hear you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent! Luxurious
The stay was excellent. We really enjoyed the room, the comfort of the beds, the temperature was perfect. The staff was friendly.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 9 janv. 2024
Thank you for spending two nights at Royal Park Hotel. It's fantastic that our comfortable accommodations and friendly service created an excellent experience. Come back soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

david

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Old school
Nice clean place, close to everything I have interest in, great customer service, Old School
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear David,Exceptional is a word we love to hear! We're thrilled our hospitable team and high standards of cleanliness left a memorable impression on you. Additionally, location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your great review, and we hope you return soon.Sincerely,Michael ZornGeneral Manager

2/10 Horrible

Max

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
Restaurant manager assured us that the food would be safe for celiac kids. It was far from it and the service staff had no idea about the dangers of a mistake. $60 breakfast was a nightmare. Bed was hard as a rock. Front desk staff was not helping when trying to discuss a night refund and then the manager of the hotel denied my request for a one night refund. They forced me to pay for a night we could no longer stay for. Overall very disappointed because the hotel came highly recommended. I will not be staying here again.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Max,Thank you for taking the time to share your valuable feedback. Please know when booking through a third party we encourage guests to reach out to the site they use to make their reservations as they have more access to your billing information with regard to a refund. We take the safety of our guests very seriously and will be thoroughly speaking with our food and beverage team. We would be happy to speak with you offline so that we can better assist you. Thank you for your comments and concerns, they help us improve our guest experience, and we wish you pleasant onward travels. Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience!
Réponse de Social Team at Royal Park Hotel le 5 mars 2024
Thank you, Jon, for the five-star rating! We are happy to hear you enjoyed your stay with us, and we look forward to welcoming you back again soon.

6/10 Satisfaisant

Susan

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 5 nuits en décembre 2023

8/10 Bien

Norma

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New Year’s
The desk staff was friendly and helpful. Our only negative comment was lack of a bell hop. We were told it was “unfortunate planning” that valet service was unavailable on Mondays. We had valeted our car the day before and unable to locate where it was parked. Desk staff had to step in.
Séjour de 1 nuit en décembre 2023
Réponse de Lauren le 6 janv. 2024
Norma - Thank you for your feedback on your last stay with us. I apologize for the shortcomings experienced during your stay but am happy to hear that our desk staff was ultimately able to assist. We look forward to the opportunity to host you again soon!

10/10 Excellent

todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pleasant recommended place to stay
Got a room away from the elevator. Quiet and you cannot hear the noises outside unless you are near the dumpster. then you cannot sleep in too late. need card key for elevator access. Parking was close to the building. very friendly staff. Close to where i needed to be and nothing else really around. I think the restaurant was even open christmas day as when we got back in the hotel we saw activity in there. rooms are older from the original days but clean. one bizarre thing is the shower head is so high up , a 9 ft person would be needed to adjust it but they installed a 2nd adjustable wand so you have 2 spray heads. Just a weird setup. tond of lighting and towels in the bathroom. Toilet is very low to the ground. plenty of closet space. fridge almost freezes things.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear Todd,Exceptional is a word we love to hear! Thank you so much for your kind words about our hospitable team and for mentioning our convenient parking situation. Hopefully, you took full advantage of our great location, and we appreciate you highlighting it to your fellow travelers. Your feedback regarding our accommodations will be shared internally for further consideration, as we are always seeking new ways to improve our facilities and the services we offer our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Eileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en décembre 2023
Réponse de Lauren le 6 janv. 2024
Thank you for the great rating Eileen!