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Avis sur MainStay Suites Detroit Farmington Hills

2.5 out of 5
MainStay Suites Detroit Farmington Hills
37555 Hills Tech Dr, Farmington Hills, MI

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 226 avis sur 763." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 763." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 763." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 763." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 763." "

7,4/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

GUILL

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 15 nuits en décembre 2023

4/10 Médiocre

Christian

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Service minimaliste
Aucun service de chambre pendant 3 jours penderie sans cintres, cuisine sans vaisselle ni casserole, petit déjeuner : un sachet contenant une bouteille d’eau, un muffin et dru barres de céréales.
Séjour de 3 nuits en novembre 2022

2/10 Horrible

Francisco

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Besides the hotel on FIRE in the middle of the night, and noisy dogs barking for hours, and the phone system down, it was ok, mmhhh , no no less then ok
Séjour de 12 nuits en février 2024

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
All of the staff were always very friendly and helpful.
Séjour de 21 nuits en janvier 2024

4/10 Médiocre

Abby

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Generally pretty run down, lots of duct tape and stained carpet. Room was pretty clean and it did the job though.
Séjour de 1 nuit en février 2024

2/10 Horrible

Diamone

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disgusting
Bed bugs everywhere upon entry
Séjour de 2 nuits en février 2024

2/10 Horrible

Robert

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not good
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Reggie

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Shiara

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is ideal for a family visiting and make it where you can enjoy one another
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Lisa

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Great price, but won’t stay again.
Séjour de 9 nuits en décembre 2023

10/10 Excellent

MARSHA

Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Kathleen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de CM le 5 déc. 2023
Thank you

8/10 Bien

Paul

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and close to expressway and family
Séjour de 4 nuits en novembre 2023
Réponse de CM le 5 déc. 2023
Thank you! I'm glad you enjoy your stay

6/10 Satisfaisant

Sara

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The front desk clerk who checked me in was great, friendly and efficient. The rest of my stay was not as pleasant. The room was not very clean, the shower drain did not work, the microwave handle was broken off, I had to rewash the dishes before using, the a/c-heat didn’t work, the bed linens were so skimpy I had to fold them over to get warm, the gym was closed and when I tried to get some coffee condiments (cream/sugar packets) from the front desk one evening, I was told by the clerk that she couldn’t give me any. This was not a very cheap place to stay. Next time I will spend a little more for a better hotel.
Séjour de 4 nuits en novembre 2023
Réponse de CM le 5 déc. 2023
Thank you

6/10 Satisfaisant

Manifest

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Property was clean but staff was very rude and disorderly.
Séjour de 2 nuits en août 2023
Réponse de CM le 5 déc. 2023
I do apolgize you didn't enjoy your stay

10/10 Excellent

Gracie

Séjour de 1 nuit en octobre 2023
Réponse de CM le 5 déc. 2023
Thank You for 10/10 :)

4/10 Médiocre

Bob

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and hallways smelled very ethnic. Even after returning home the oder lingered. Won't stay again
Séjour de 1 nuit en octobre 2023
Réponse de CM le 5 déc. 2023
I do apologize you didn't enjoy your stay

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cannot recommend
Very poor condition. Badly in need of a refresher. Location is great and desk staff was amazing ... but the hotel is dirty and no more than a 2 star on a 5 star rating scale
Séjour de 3 nuits en octobre 2023
Réponse de CM le 5 déc. 2023
I apologize you didn't enjoy your stay

2/10 Horrible

Hubert

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked nothing about this place
Séjour de 2 nuits en octobre 2023
Réponse de CM le 5 déc. 2023
I apologize you didn't enjoy your stay

4/10 Médiocre

Matthew

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de cm le 5 déc. 2023
Thank you

2/10 Horrible

Shantora

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
DISAPPOINTED STAY
There was no hot water, over heard anothr guest say its been like thay for 2 weeks. The first room we had the microwave didn't work. They switched us to another room, the stove didn't work in that one. There was no compensation for anything.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
My room was dirty. The floor was covered in debris. The furniture was turned about. I let desk know as I left for dinner and I they indicated it would be taken care of. It was not. I asked again and let them know i didn't have hot water, as well. The front desk informed me that the entire facility was without hot water. The bathroom was clean and properly appointed.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Alisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Samer

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Stayed for one night.. the shower did not work and was not fixed nor changed the room for me.. also on the next morning the hotel had no hot water!!
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Britney

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not make it 20 minutes in this property. It reeks of pee and water damage as soon as you hit the hallway. My room was even worse. Blood and dirt on the toilet seat. No blanket on the bed trash can full pillows dirty. I arranged for a new room and left. Best part called the front desk and was told I couldn’t switch rooms and that they could give me cleaning supplies. Unbelievable.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Kristi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came in about 9 pm from out of state. As soon as we got there waited about 10 min before the clerk came to the desk. She was snappy, rude, like as if we were interrupting her. The elevator was broke down she put us on the 3rd floor, which ok fine, the fitness center was shut down. The whole hallway was filled with a smell i cant explain, hole punches in bathroom door. Looks nice on the outside but.......
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Liniece

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Julie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will never stay here again. Staff was unhelpful. Needed manager for everything but manager not on site. After a 30-minute check-in wait, room key did not work. Staff said needed a manager to fix it, but no manager was on-site. Gave up and left. Stayed at a different hotel since I could not even get into a room. Tried to get a refund but was refused. Worst. Hotel. Ever.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Brian

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst stay I have had in a long time. Had a cockroach in my room
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Andrew

Les points faibles : Propreté et personnel et service
It was not well maintained. Obvious mold in the rooms. All furniture was badly stained. Safety latch on the door was broken. I could go on.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Dina

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Smells like stale urine & carpet dirty. Coffee or pop drops on wall and bathroom doors. Smells also like mould. Would never go back. We left the hotel without staying in the hotel we slept in the car.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty!
This hotel was VERY dirty. There were stains all over the hallways - on the walls and floors, and stains on the sheets in the room. We had to ask for sheets for the pullout sofa and were told there were no pillows for that bed. I wouldn't stay here again if it were free.
Séjour de 2 nuits en août 2023
Réponse de CM le 31 août 2023
I apologize that you was unhappy with your stay.

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de CM le 31 août 2023
Thank you for completing the survey

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprising find
I was very impressed with this facility. So very clean and pleasing to the eye upon entrance to my room.
Séjour de 1 nuit en août 2023
Réponse de CM le 31 août 2023
Thank you so much Cheryl for your 10/10. Hope to see you soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was honestly really great for the price, the room had nice carpet and vinyl floors, I couldn’t believe the room had a stove, microwave, full size fridge and a dishwasher full of dishes, along with a toaster and coffee maker. Bathroom was really nice too. Only bad thing I can say is they advertise free breakfast and a fitness room but offer neither. Also they rarely had coffee in the common area but overall I’d give this place a solid 8.5 out of 10.
Séjour de 7 nuits en août 2023

4/10 Médiocre

Nathan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I will not set my foot in there ever again.
Séjour de 2 nuits en août 2023
Réponse de CM le 18 août 2023
Thank you for completing the survey

4/10 Médiocre

Morgan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No AC, no effort
When I entered the room the AC was running and set to 60 but it was sweltering hot. There was a used washcloth and bar of soap next to the sink in the bathroom, so I assumed that maybe someone had just been in the room and just turned on the AC. I was willing to overlook the dirty conditions and used cloths in the bathroom, but after 3 hours of blasting the AC and no change in temperature, I realized it was broken and I needed to change rooms. However, when I went to the front desk the manager Chelsea said they were booked solid that evening and practically sneered at me that I had been in the room ‘all day’ and just now said something. She said she couldn’t offer me a refund or a new room but she would give me a fan. I called Hotels.com customer support for help but they were unable to refund the stay so I was forced to accept the fan. My room was on the 3rd floor and even with the window open (next to a noisy highway) and a large box fan running it extremely hot all night. It was cooler outside, in July. I ended up not returning to the property the next night and instead cut my trip short. I was very willing to overlook the condition of the room, and the lack of trash cans, and even the broken AC wouldn’t lead me to leave a bad review if there had been any effort. The person at the desk was THE MANAGER, they certainly had the power to offer me some kind of help, move me to a partner hotel, etc. I was patient, Chelsea was unapologetic.
Séjour de 2 nuits en juillet 2023
Réponse de CM le 31 août 2023
Thank you

2/10 Horrible

Donna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room did not have a complete hot water device - the carafe was missing. There was some type of beetle in the bed and an unpleasant aroma in the room. The garbage disposal did not work; the sink had food debris in it. The pillows are smaller than normal. We asked to switch rooms but we unable to.
Séjour de 1 nuit en août 2023
Réponse de CM le 18 août 2023
Hello Donna,I'm truly sorry you did not enjoy your stay

2/10 Horrible

Kate

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel used to have alot of long term worker guests..wasn't fancy, but was clean, quiet and basic breakfast and evening snacks were served. It's now filthy and run down. Elevator is unreliable, food is left on carpets and there are terrible stains everywhere, breakfast and evening food all cancelled. The front desk staff are pleasant, but they have clearly cancelled some of the staff as while my room was clean, the general living areas are awful.
Séjour de 3 nuits en juillet 2023
Réponse de CM le 7 août 2023
Thank you Kate for completing the survey

10/10 Excellent

Iris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en juillet 2023
Réponse de CM le 7 août 2023
Thank you Iris, for completing the survey, see you next time.

8/10 Bien

Jennifer

Les points forts : Propreté
Séjour de 1 nuit en juillet 2023
Réponse de CM le 7 août 2023
Thank you for completing the survey -CM

2/10 Horrible

Micah

Séjour de 2 nuits en juillet 2023
Réponse de CM le 18 août 2023
Thank you for completing the survey

6/10 Satisfaisant

Eric

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de CM le 1 août 2023
Thank you for the 6/10. We really appreciate it. Hope to see you next time.

2/10 Horrible

Savannah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk lady with the knotless sucks!! Floor full of trash and it stinks and she tries to make excuses instead of calling someone to assist how nasty
Séjour de 1 nuit en juillet 2023
Réponse de . le 1 août 2023
Hello Savannah,Thank you for completing the survey.

2/10 Horrible

Amro

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrifying! Please read carefully. If you are trying yo get robbed, murdered, or slashed I highly recommend this hotel. I have no idea how their reviews are more than 7/10. I have never in my life experienced such a horrible situation. NO one is at the check in counter. The receptionists there don’t wanna work. They yell at you when you need something. I didn’t see no ordinary humans there. Only tattooed gang members and criminals. The air conditioner wasn’t working and It was soo hot. Like an oven. They refused to give me another room or a refund. They even didn’t have anyone to check me out early. I got stuck in the elevator too coz it wasn’t working properly. If you value your life, never approach this hotel.
Séjour de 3 nuits en juillet 2023
Réponse de CM le 1 août 2023
Thank you for your feedback. We are truly sorry you didn't enjoy your stay with us.

2/10 Horrible

Jeffrey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smells like urine. The furniture is very warn out The property is dirty and not maintained. Smelly garbage piled up in the elevator lobby.
Séjour de 1 nuit en juillet 2023
Réponse de CM le 1 août 2023
Thank you for your feedback

6/10 Satisfaisant

Ashraf Mostafa

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
The Descent
The hotel is located in a nice neighborhood close to everything. As a facility, the hotel can be one of the best in town however the problem lies in the staff woking inside it. The management needs reshuffle and professional hotel experts handle the situation. Everything needs refresh from the stained floor carpets everywhere to the wifi, piles if trash everywhere to the cleanliness in the hotel in general.
Séjour de 7 nuits en juillet 2023
Réponse de CM le 1 août 2023
Hello Ashraf, Thank you for your feedback, I really appreciate it and will take that in mind.

4/10 Médiocre

melvyn

Les points faibles : Infrastructures et conditions de l’hébergement
Well i booked a room here on July 2nd till the 9th the room was very clean but it had broken furniture and there and the furniture that was in there like the couches was dirty the rugs in the hallways was dirty and I paid cash I left the property early I was supposed to stay there for a week but left on the 3rd they owe me a refund for the rest of the days that I was supposed to be there it is now July 17th and I'm still waiting on a refund the state could have been better if they was a little bit more cleaner
Réponse de CM le 1 août 2023
Hello Melvyn, Thank you for completing the survey, I appreciate your feedback