Avis sur Hyatt Place Detroit/Auburn Hills
Hyatt Place Detroit/Auburn Hills
1545 N Opdyke Rd, Auburn Hills, MI
Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
12 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019
10/10 Excellent
Pamela
25 mai 2024
Les points forts : Propreté et personnel et service
Pamela
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Pamela, thank you for your feedback. Hyatt Place Detroit Auburn Hills is delighted to know you found the room spacious and clean. We appreciate your comments about our team members and are committed to ensuring prompt service. We're looking forward to welcoming you back soon.
8/10 Bien
Byoung
Voyage d’affaires
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Byoung
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Byoung, thank you for your feedback. It's great to hear you enjoyed the breakfast at Hyatt Place Detroit Auburn Hills. We hope to welcome you back soon!
10/10 Excellent
Shahid
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shahid
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Shahid, thank you for your feedback. Hyatt Place Detroit Auburn Hills is indeed conveniently located near great shopping options. We're glad you found the location advantageous and hope you had a pleasant stay. We're looking forward to welcoming you back soon.
10/10 Excellent
Jonathan
Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Jonathan, thank you for your wonderful review of Hyatt Place Detroit Auburn Hills. It's great to hear you appreciated the cleanliness and the friendliness of our team members. We're glad you enjoyed our breakfast and Starbucks coffee. While our location does require a bit of a drive for dining options, we hope the overall experience made up for it. We're looking forward to welcoming you back soon!
4/10 Médiocre
Patrick
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points faibles : Propreté et équipements
Patrick
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Patrick, thank you for highlighting the spaciousness of the rooms. It's concerning to hear about the noise and the hallway issues you experienced. Our team strives to maintain a comfortable environment for all guests, and we take these matters seriously. Safe travels and we hope future stays will be more pleasant for you.
6/10 Satisfaisant
Barbara, Indianapolis
Voyage en famille avec de jeunes enfants
17 mai 2024
Barbara
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Barbara, thank you for sharing your experience. It's good to know that you appreciated having the option to switch rooms. Your feedback regarding the room and breakfast is valued and will be reviewed by our team. We hope to have the chance to improve your experience in the future.
8/10 Bien
Hugh
9 mai 2024
Les points forts : Propreté et personnel et service
Hugh
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 mai 2024
Thanks for the 4/5 rating, Hugh!We're happy you had such a lovely stay at Hyatt Place Detroit Auburn Hills! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
10/10 Excellent
DESTINY
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DESTINY
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Destiny, it's wonderful to hear you enjoyed your stay at Hyatt Place Detroit Auburn Hills! It's lovely you found the team members to be amiable and our spaces well-kept and wonderfully fragrant. We look forward to welcoming you back on your next visit!
10/10 Excellent
Linda
Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Linda, it's wonderful to hear you appreciated the cleanliness and peaceful atmosphere of Hyatt Place Detroit Auburn Hills. Knowing that our guests enjoy their stay is very important to our team. We look forward to welcoming you back in the future.
2/10 Horrible
Alejandra Yohanna
2 mai 2024
Alejandra Yohanna
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Alejandra, thank you for your feedback. It's unfortunate to hear about your experience. Our team is dedicated to providing all our guests with an excellent stay. If you have specific concerns, please reach out directly so we can address them. Your insights are invaluable.
2/10 Horrible
Yesenia
Voyage en famille
28 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yesenia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Yesenia, we are sorry to hear about your experience, and we sincerely apologize for not meeting your expectations. It is clear you encountered several issues, from cleanliness to room amenities. We take this feedback very seriously, as we continuously strive to enhance our guest experience. We also apologize for the challenges with your room's cleanliness and certain amenities, and we truly regret that these detracted from your stay. We have taken note of your feedback regarding the pool area and are evaluating how to make improvements. Each of your points will be shared with our dedicated team members. We aim to create positive experiences and it's apparent we fell short during your stay. We appreciate your feedback and hope you will give us another chance to provide the exceptional service we are known for.
10/10 Excellent
Paul
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Paul, we're thrilled to hear you appreciated the serenity at Hyatt Place Detroit Auburn Hills. Our aim is to offer a peaceful environment for our guests to enjoy. Your feedback is appreciated and we hope to welcome you back soon.
10/10 Excellent
Dominique
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominique
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Dominique, we're pleased to know that your experience at Hyatt Place Detroit Auburn Hills was enjoyable. We extend our heartfelt thanks for your high rating and look forward to the pleasure of welcoming you back on your next visit.
10/10 Excellent
lauren
Voyage en famille avec de jeunes enfants
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lauren
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Lauren, it's heartening to hear how much you loved your experience at Hyatt Place Detroit Auburn Hills. It sounds like our convenient location, spotless accommodation, comfortable beds, and added amenities like the sitting room and pool were well-suited to your needs. We're also pleased to know that our delectable breakfast started your day off right. We can't wait to welcome you back for another wonderful stay.
8/10 Bien
Elizabeth
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Elizabeth, we're pleased to hear that the additional pull out bed in your room at Hyatt Place Detroit Auburn Hills had been beneficial to you. We appreciate your feedback and look forward to your next stay with us.
10/10 Excellent
Kennedy
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kennedy
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Kennedy, it's wonderful to hear that you found the breakfast at Hyatt Place Detroit Auburn Hills to be exceptional. We're delighted that your check-in process was seamless and that we were able to accommodate your family's room preferences. We hope to have the pleasure of serving you and your family again in the future.
8/10 Bien
jeff
6 avr. 2024
jeff
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jeff, it's wonderful to see a good rating for the Hyatt Place Detroit Auburn Hills. We sincerely appreciate it and are always eager to serve you better. Can't wait for your next visit!
8/10 Bien
Amanda
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Amanda, thank you for taking the time to rate your stay at Hyatt Place Detroit Auburn Hills. We are delighted that your experience was above average and we hope to deliver an even more enhanced experience during your next visit. Our team appreciates your feedback.
8/10 Bien
Beth
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Beth, we are thrilled to know you enjoyed your stay at the Hyatt Place Detroit Auburn Hills. It's fantastic to hear you appreciated the cleanliness of your room and our delicious breakfast. We eagerly anticipate your next stay with us. Safe travels until then!
10/10 Excellent
Heather
31 mars 2024
Heather
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thanks, Heather! It's outstanding your time at Hyatt Place Detroit Auburn Hills was fantastic. We can't wait until your next visit!
10/10 Excellent
Ayashay
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayashay
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Ayashay, thank you for your positive feedback and for choosing Hyatt Place Detroit Auburn Hills. We're pleased to know you appreciated our family-friendly environment and courteous team members. For future trips, please do not hesitate to let us know of any disturbances; our team is always ready to assist in facilitating a more comfortable stay. We're delighted that you found our pricing to be competitive and look forward to your next visit!
6/10 Satisfaisant
Chelsea
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Chelsea
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Chelsea, we appreciate the time you took to share your experience. We're sorry for the misunderstanding regarding the pool hours and lack of hot tub. We aim to ensure all guest rooms are thoroughly cleaned, so hearing about your aunt's room concerns us. We're nonetheless pleased that our team members were able to assist and accommodate your request for room proximity. Please know your comments will be injected into our continuous improvement process. We hope you give us another opportunity to host you, for a more seamless visit.
6/10 Satisfaisant
Bridgid
Voyage en famille avec de jeunes enfants, Voyage en famille
29 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bridgid
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Bridgid, we appreciate your feedback. It seems that you encountered some challenges related to our pool area and breakfast service. The comfort and satisfaction of our guests is invaluable to us, so please know we take your comments seriously. We are working diligently to address these issues, improving our service at every opportunity. Thank you for sharing your experience and we hope to provide a more complete stay for you in future.
4/10 Médiocre
Roslin
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté et personnel et service
Roslin
Séjour de 2 nuits en mars 2024
6/10 Satisfaisant
Mark
24 mars 2024
Les points forts : Personnel et service
Mark
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
We appreciate you taking the time to share your feedback, Mark.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
10/10 Excellent
Robert
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Robert, we're thrilled that your stay at Hyatt Place Detroit Auburn Hills was perfect in your eyes. We appreciate your feedback and look forward to welcoming you back the next time your travels bring you to our area. Safe travels.
10/10 Excellent
Keron
23 mars 2024
Keron
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 13 avr. 2024
Keron, thank you for choosing to stay at Hyatt Place Detroit Auburn Hills. We're thrilled to know you had a terrific experience with us and truly hope to have the pleasure of welcoming you back in the near future. Safe travels until then!
10/10 Excellent
Geuriel
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geuriel
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Geuriel, es maravilloso saber que tuvo una experiencia maravillosa en Hyatt Place Detroit Auburn Hills. Estamos encantados de que haya encontrado nuestras instalaciones excepcionales, los miembros del equipo hospitalarios y el desayuno delicioso. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
10/10 Excellent
Rick
Voyage en famille, Voyage d’affaires
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rick
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Rick, it's wonderful to learn about your excellent stay at Hyatt Place Detroit Auburn Hills. Our team is thrilled to know that you had a fantastic experience. Thank you for choosing our property for your Detroit visit. We're looking forward to welcoming you back for another remarkable stay in the near future.
2/10 Horrible
Anna
17 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Anna, we regret to see your recent visit didn't meet expectations. We'd appreciate any specific feedback you can provide so we can make improvements. We hope you'd consider visiting again in the future so we can provide a better experience.
4/10 Médiocre
John
Voyage en famille
10 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
John, your feedback is much valued. We acknowledge you experienced some issues with the room cleanliness and in-room amenities. We're committed to continually improve and refine our services. So, your inputs about the pool being unavailable and your disappointment about the dining and bar options have been taken note of. Despite these challenges, we trust you can find suitability in our enhanced services in the future. We hope to have the opportunity to win your trust back on the next occasion.
6/10 Satisfaisant
Jennifer
Voyage en famille, Voyage en groupe
10 mars 2024
Les points forts : Personnel et service
Jennifer
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Jennifer, thank you for providing feedback on your recent stay. We're thrilled you appreciated the ample room size and enjoyed our delicious breakfast options. However, we note your concerns about cleanliness and upkeep. We strive to keep our facilities in optimal condition and will take your feedback into consideration for future improvements. As for your doubts about our brand authenticity, we assure you, we are indeed part of the Hyatt family, committed to delivering the high standards of comfort and hospitality associated with the name. We hope to have the opportunity to serve you better on your next visit.
4/10 Médiocre
Bonita
Voyage en famille
6 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bonita
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Bonita, we deeply regret to hear about your experience. Please know we take such matters very seriously, and we have stringent procedures in place to rectify issues of this nature. This complaint was not brought to the attention of our staff, but we have thoroughly checked the room and no evidence of bed bugs was found. We appreciate your feedback as it helps us improve moving forward.
8/10 Bien
gerald
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gerald
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Gerald, it's great to hear that the location of Hyatt Place Detroit Auburn Hills met your shopping needs. We appreciate you taking the time to share your experience and hope to welcome you back in the future!
10/10 Excellent
Geuriel
5 mars 2024
Geuriel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Geuriel, thank you for your perfect score on Expedia! The Hyatt Place Detroit Auburn Hills team is thrilled to know that you had an exceptional experience. Please visit us again the next time you're in town.
4/10 Médiocre
Bionca
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bionca
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Bionca, it's unfortunate you found your room placement not to your liking. We strive to ensure all our guests have a comfortable, serene stay. It's regrettable that your experience did not meet these standards. Future requests for rooms away from heavy traffic areas are encouraged and we will do our utmost to accommodate. It is our hope that you will give us another opportunity to better serve you.
10/10 Excellent
Karen
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karen
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
Karen, thank you for leaving us a positive rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Detroit Auburn Hills!
10/10 Excellent
Michael
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Thank you for the lovely rating, Michael!We're thrilled to see how much you enjoyed staying at Hyatt Place Detroit Auburn Hills. We look forward to hosting you again in the near future! Thank you again for sharing.
8/10 Bien
Jill
Voyage en couple
25 févr. 2024
Les points forts : Personnel et service et équipements
Jill
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Jill, we appreciate your feedback and are glad to hear that you found our property enjoyable. We understand your perspectives concerning the room layout and the size of certain bathroom areas. Moving forward, we'll take these comments into consideration for potential updates. Learning that you found the room to be clean, yet believing there were possibilities to improve, shows us where we need to focus our attention. Thank you for aiding us in finding ways to further enhance the experience at Hyatt Place Detroit Auburn Hills. We look forward to your next stay with us.
8/10 Bien
Dana
23 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dana
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Dana, it's delightful to know your stay at Hyatt Place Detroit Auburn Hills met your expectations, characterized by cleanliness, tranquillity, and value for money. Your satisfaction in your room brings utmost joy to us. We hope to have the privilege of serving you again in the future. Safe travels!
2/10 Horrible
James, Kentwood
Voyage en famille
20 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
James, we regret to hear that your recent experience didn't live up to your expectations. It's unfortunate to learn about the aesthetic concerns you had, as well as the difficulties encountered with room cleaning and breakfast availability. Rest assured, we're constantly implementing measures to improve our services. We hope to have the chance to offer you a more satisfying stay in the future.
2/10 Horrible
Mohamed
20 févr. 2024
Mohamed
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Mohamed, while we are disheartened to hear that your experience did not meet your expectations, we appreciate your feedback which is vital in our efforts to continuously improve. Our team strives to ensure guest satisfaction, and we deeply regret if that was not achieved during your visit. We sincerely hope you give us another chance to better your perception in the future.
2/10 Horrible
Nag
19 févr. 2024
Nag
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Nag, we're genuinely sorry for the inconvenience that occurred with our key system during your intended stay. We understand it was not an ideal situation. We hope you'll consider giving us another chance in the future so we can provide a better experience.
6/10 Satisfaisant
Tricia
19 févr. 2024
Tricia
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for sharing, Tricia.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
10/10 Excellent
sam
Voyage en couple
18 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
sam
Réponse de Customer Service le 19 févr. 2024
Sam, it's thrilling to hear you enjoyed the delightful breakfast at Hyatt Place Detroit Auburn Hills - especially the customizable breakfast burrito. We value your favorable feedback and look forward to serving you another delightful meal on your next stay.
8/10 Bien
Kurt
Voyage en famille
18 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Still OK
Kurt
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Kurt, it's wonderful to hear that you find the Hyatt Place Detroit Auburn Hills pleasant even over time, reflecting its timeless charm. Your frequent visits are greatly appreciated. We take note of your preference for a more diverse breakfast menu including eggs. Looking forward to your next visit.
10/10 Excellent
Antonio
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyatt yaktown
Antonio
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
Antonio, it's great to hear you had an enjoyable experience at Hyatt Place Detroit Auburn Hills. We appreciate your feedback and look forward to your return. Thank you!
10/10 Excellent
Lisa
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Satisfied
Lisa
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Lisa, thank you for the wonderful feedback on your stay at Hyatt Place Detroit Auburn Hills. We pride ourselves on our team members and their dedication to maintaining an updated and pristine environment for our guests. It's fantastic to hear that you had a very good experience with us. We eagerly anticipate your next stay at our hotel!
10/10 Excellent
Jeff
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value!
Jeff
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Jeff, it's great to hear that you were pleased with your stay at Hyatt Place Detroit Auburn Hills. We appreciate your feedback recognizing the cleanliness and value, as our team works diligently to ensure guests have a comfortable experience. We look forward to welcoming you back soon.