Piscine couverte

Avis sur Hyatt Place Detroit/Auburn Hills

3 out of 5
Hyatt Place Detroit/Auburn Hills
1545 N Opdyke Rd, Auburn Hills, MI

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 419 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 273 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 1001." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre sympathique, confortable et d'une belle grandeur. Déjeuner sans luxe mais très bien avec beaucoup de choix et de variétés. Personnel attentif.
Séjour de 3 nuits en février 2019

10/10 Excellent

Pamela

Les points forts : Propreté et personnel et service
Room was really nice and big. Nice layout, and clean. Pool was off limits for repair. Employees friendly, but busy in their phones.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Pamela, thank you for your feedback. Hyatt Place Detroit Auburn Hills is delighted to know you found the room spacious and clean. We appreciate your comments about our team members and are committed to ensuring prompt service. We're looking forward to welcoming you back soon.

8/10 Bien

Byoung

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Decent breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Byoung, thank you for your feedback. It's great to hear you enjoyed the breakfast at Hyatt Place Detroit Auburn Hills. We hope to welcome you back soon!

10/10 Excellent

Shahid

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to shopping outlet
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Shahid, thank you for your feedback. Hyatt Place Detroit Auburn Hills is indeed conveniently located near great shopping options. We're glad you found the location advantageous and hope you had a pleasant stay. We're looking forward to welcoming you back soon.

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1) Cleanliness: Age of this facility seems a bit dated: yes, it looks aged a bit. BUT, I can tell that they keep this place CLEAN! It's good clean place to stay 2) Staff are super friendly. Usually only 1 staff at the table. But she/he will chat with you, help you, and give you some good info as well. 3) Breakfast - cannot complain - they brew Starbucks coffee (though it starts at 6:30AM). Good decent quick food. 4). Location wise, not many restaurants near by - you got to drive out a bit to find yourself what you like.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Jonathan, thank you for your wonderful review of Hyatt Place Detroit Auburn Hills. It's great to hear you appreciated the cleanliness and the friendliness of our team members. We're glad you enjoyed our breakfast and Starbucks coffee. While our location does require a bit of a drive for dining options, we hope the overall experience made up for it. We're looking forward to welcoming you back soon!

4/10 Médiocre

Patrick

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
Rooms are spacious but dated with stained carpets and dated furnishings. Weekend parties on our floor made the noise level high and kept the kids awake. Woke up to vomit in the hallways from the party crew, told the front desk and was still there when we left over an hour later.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Patrick, thank you for highlighting the spaciousness of the rooms. It's concerning to hear about the noise and the hallway issues you experienced. Our team strives to maintain a comfortable environment for all guests, and we take these matters seriously. Safe travels and we hope future stays will be more pleasant for you.

6/10 Satisfaisant

Barbara, Indianapolis

Voyage en famille avec de jeunes enfants
e pool was acceptable. It could have done with a clean. Our first room did not have a lockable door nor power next to the bed. We discovered all this at 9 pm when we arrived. Fortunately they had a room to move us to but washing a6 Year old to move was a hassle. Breakfast was adequate
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Barbara, thank you for sharing your experience. It's good to know that you appreciated having the option to switch rooms. Your feedback regarding the room and breakfast is valued and will be reviewed by our team. We hope to have the chance to improve your experience in the future.

8/10 Bien

Hugh

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 mai 2024
Thanks for the 4/5 rating, Hugh!We're happy you had such a lovely stay at Hyatt Place Detroit Auburn Hills! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

DESTINY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly and nice. Room was clean, hotel smelled good.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Destiny, it's wonderful to hear you enjoyed your stay at Hyatt Place Detroit Auburn Hills! It's lovely you found the team members to be amiable and our spaces well-kept and wonderfully fragrant. We look forward to welcoming you back on your next visit!

10/10 Excellent

Linda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean & quiet
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Linda, it's wonderful to hear you appreciated the cleanliness and peaceful atmosphere of Hyatt Place Detroit Auburn Hills. Knowing that our guests enjoy their stay is very important to our team. We look forward to welcoming you back in the future.

2/10 Horrible

Alejandra Yohanna

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Alejandra, thank you for your feedback. It's unfortunate to hear about your experience. Our team is dedicated to providing all our guests with an excellent stay. If you have specific concerns, please reach out directly so we can address them. Your insights are invaluable.

2/10 Horrible

Yesenia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Honest review. Note I have stayed in several Hyatt chain hotels. This was the first bad experience. Disappointed to say the least. Not worth the price. Pros- location to where I needed to be near. Beds were comfortable enough. Breakfast is your usual buffet which is enough. Nothing fancy but enough. Space of the room ( minus the sink outside the bathroom) Cons- stained carpet ( like red juice or wine big stain near bed. Shower plastic curtain with mild and filthy with soap scum, never had I seen a shower curtain that gross. The fan in the room was super dirty, never been wiped. No complimentary water, not even one. Coffee was in room with tea but you had to go down to purchase. No room service, which is one reason I booked here! Pool was cold, and we could not enjoy as there seemed to have been a birthday party booked there with lots of kids, was super loud could not enjoy! Water did not look clean! The towels for the pool were tiny! Like you have to be a XS to use or a child. No robes provided, which with a pool should be standard. Was super disappointed considering what we paid.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Yesenia, we are sorry to hear about your experience, and we sincerely apologize for not meeting your expectations. It is clear you encountered several issues, from cleanliness to room amenities. We take this feedback very seriously, as we continuously strive to enhance our guest experience. We also apologize for the challenges with your room's cleanliness and certain amenities, and we truly regret that these detracted from your stay. We have taken note of your feedback regarding the pool area and are evaluating how to make improvements. Each of your points will be shared with our dedicated team members. We aim to create positive experiences and it's apparent we fell short during your stay. We appreciate your feedback and hope you will give us another chance to provide the exceptional service we are known for.

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Paul, we're thrilled to hear you appreciated the serenity at Hyatt Place Detroit Auburn Hills. Our aim is to offer a peaceful environment for our guests to enjoy. Your feedback is appreciated and we hope to welcome you back soon.

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Dominique, we're pleased to know that your experience at Hyatt Place Detroit Auburn Hills was enjoyable. We extend our heartfelt thanks for your high rating and look forward to the pleasure of welcoming you back on your next visit.

10/10 Excellent

lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyatt Auburn hills was within close driving distance to everything we needed (there really wasn't anything to close to walk to). Shopping and food was on the agenda for a quick trip. The hotel was very clean, our room was spotless, and comfy beds. I loved the extra sitting room also! The pool was great! The breakfast in the morning was delicious! We enjoyed our stay!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Lauren, it's heartening to hear how much you loved your experience at Hyatt Place Detroit Auburn Hills. It sounds like our convenient location, spotless accommodation, comfortable beds, and added amenities like the sitting room and pool were well-suited to your needs. We're also pleased to know that our delectable breakfast started your day off right. We can't wait to welcome you back for another wonderful stay.

8/10 Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked that our room had an extra pull out bed
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Elizabeth, we're pleased to hear that the additional pull out bed in your room at Hyatt Place Detroit Auburn Hills had been beneficial to you. We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Kennedy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was amazing and check in was very easy and they put mine and my families rooms closer together
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Kennedy, it's wonderful to hear that you found the breakfast at Hyatt Place Detroit Auburn Hills to be exceptional. We're delighted that your check-in process was seamless and that we were able to accommodate your family's room preferences. We hope to have the pleasure of serving you and your family again in the future.

8/10 Bien

jeff

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jeff, it's wonderful to see a good rating for the Hyatt Place Detroit Auburn Hills. We sincerely appreciate it and are always eager to serve you better. Can't wait for your next visit!

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
Amanda, thank you for taking the time to rate your stay at Hyatt Place Detroit Auburn Hills. We are delighted that your experience was above average and we hope to deliver an even more enhanced experience during your next visit. Our team appreciates your feedback.

8/10 Bien

Beth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice and clean. Breakfast was good! Would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Beth, we are thrilled to know you enjoyed your stay at the Hyatt Place Detroit Auburn Hills. It's fantastic to hear you appreciated the cleanliness of your room and our delicious breakfast. We eagerly anticipate your next stay with us. Safe travels until then!

10/10 Excellent

Heather

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thanks, Heather! It's outstanding your time at Hyatt Place Detroit Auburn Hills was fantastic. We can't wait until your next visit!

10/10 Excellent

Ayashay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love that it was family friendly, the staff was helpful and nice. The only downfall was the walls were thin and I could hear our neighbors muffled conversations. But overall a great stay for the price!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Ayashay, thank you for your positive feedback and for choosing Hyatt Place Detroit Auburn Hills. We're pleased to know you appreciated our family-friendly environment and courteous team members. For future trips, please do not hesitate to let us know of any disturbances; our team is always ready to assist in facilitating a more comfortable stay. We're delighted that you found our pricing to be competitive and look forward to your next visit!

6/10 Satisfaisant

Chelsea

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pool was cold, closed at 9pm. Even though when we called to check on times, they told us 11pm. No hot tub either? If we would have known that, we would have picked a different place! My aunt found old food, and perfume in her room because it wasn’t cleaned properly. About the only thing they did right was put our room close to my aunts like we asked. Staff was nice tho. Helpful with the pack and play. Which was nice. Probably won’t stays again, but it worked for the one night.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Chelsea, we appreciate the time you took to share your experience. We're sorry for the misunderstanding regarding the pool hours and lack of hot tub. We aim to ensure all guest rooms are thoroughly cleaned, so hearing about your aunt's room concerns us. We're nonetheless pleased that our team members were able to assist and accommodate your request for room proximity. Please know your comments will be injected into our continuous improvement process. We hope you give us another opportunity to host you, for a more seamless visit.

6/10 Satisfaisant

Bridgid

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
No towels in the pool area and when we went to the desk they had none. Also not enough seating for breakfast and they ran out of a lot of stuff.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Bridgid, we appreciate your feedback. It seems that you encountered some challenges related to our pool area and breakfast service. The comfort and satisfaction of our guests is invaluable to us, so please know we take your comments seriously. We are working diligently to address these issues, improving our service at every opportunity. Thank you for sharing your experience and we hope to provide a more complete stay for you in future.

4/10 Médiocre

Roslin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Long wait for elevator, smoking in rooms and car broken into and rambled through.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Mark

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
We appreciate you taking the time to share your feedback, Mark.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👌
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Robert, we're thrilled that your stay at Hyatt Place Detroit Auburn Hills was perfect in your eyes. We appreciate your feedback and look forward to welcoming you back the next time your travels bring you to our area. Safe travels.

10/10 Excellent

Keron

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 13 avr. 2024
Keron, thank you for choosing to stay at Hyatt Place Detroit Auburn Hills. We're thrilled to know you had a terrific experience with us and truly hope to have the pleasure of welcoming you back in the near future. Safe travels until then!

10/10 Excellent

Geuriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelentes instalaciones, Personal muy Amable y el Desayuno Delicioso ‼️
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Geuriel, es maravilloso saber que tuvo una experiencia maravillosa en Hyatt Place Detroit Auburn Hills. Estamos encantados de que haya encontrado nuestras instalaciones excepcionales, los miembros del equipo hospitalarios y el desayuno delicioso. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Rick

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Rick, it's wonderful to learn about your excellent stay at Hyatt Place Detroit Auburn Hills. Our team is thrilled to know that you had a fantastic experience. Thank you for choosing our property for your Detroit visit. We're looking forward to welcoming you back for another remarkable stay in the near future.

2/10 Horrible

Anna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Anna, we regret to see your recent visit didn't meet expectations. We'd appreciate any specific feedback you can provide so we can make improvements. We hope you'd consider visiting again in the future so we can provide a better experience.

4/10 Médiocre

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lots of dust in the room, carpet stains, found out on the way there pool was shut down, should have received a discount for the 2 rooms since we planned to use, nope. Full bar? Nope. Dinner, nope? Rates dropoed big time from my pre paid rate for 2 nights 2 rooms by $50 a night, discount? Nope. Skip this place, many other area options
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
John, your feedback is much valued. We acknowledge you experienced some issues with the room cleanliness and in-room amenities. We're committed to continually improve and refine our services. So, your inputs about the pool being unavailable and your disappointment about the dining and bar options have been taken note of. Despite these challenges, we trust you can find suitability in our enhanced services in the future. We hope to have the opportunity to win your trust back on the next occasion.

6/10 Satisfaisant

Jennifer

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Awesome room size! Good breakfast with hot coffee. Room was very dusty. Maintenance needed to walls in hallways. Still a bit puzzled as to how this is a Hyatt?
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Jennifer, thank you for providing feedback on your recent stay. We're thrilled you appreciated the ample room size and enjoyed our delicious breakfast options. However, we note your concerns about cleanliness and upkeep. We strive to keep our facilities in optimal condition and will take your feedback into consideration for future improvements. As for your doubts about our brand authenticity, we assure you, we are indeed part of the Hyatt family, committed to delivering the high standards of comfort and hospitality associated with the name. We hope to have the opportunity to serve you better on your next visit.

4/10 Médiocre

Bonita

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Spotted a bedbug
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Bonita, we deeply regret to hear about your experience. Please know we take such matters very seriously, and we have stringent procedures in place to rectify issues of this nature. This complaint was not brought to the attention of our staff, but we have thoroughly checked the room and no evidence of bed bugs was found. We appreciate your feedback as it helps us improve moving forward.

8/10 Bien

gerald

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to those area we wanted to shop
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Gerald, it's great to hear that the location of Hyatt Place Detroit Auburn Hills met your shopping needs. We appreciate you taking the time to share your experience and hope to welcome you back in the future!

10/10 Excellent

Geuriel

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Geuriel, thank you for your perfect score on Expedia! The Hyatt Place Detroit Auburn Hills team is thrilled to know that you had an exceptional experience. Please visit us again the next time you're in town.

4/10 Médiocre

Bionca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was so loud and right by the elevator. I left to find a new place to sleep quietly.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Bionca, it's unfortunate you found your room placement not to your liking. We strive to ensure all our guests have a comfortable, serene stay. It's regrettable that your experience did not meet these standards. Future requests for rooms away from heavy traffic areas are encouraged and we will do our utmost to accommodate. It is our hope that you will give us another opportunity to better serve you.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
Karen, thank you for leaving us a positive rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Detroit Auburn Hills!

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Thank you for the lovely rating, Michael!We're thrilled to see how much you enjoyed staying at Hyatt Place Detroit Auburn Hills. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Bien

Jill

Voyage en couple
Les points forts : Personnel et service et équipements
Everything about this property is great the rooms in particular the bathroom are just a bit dated. Didn’t like the layout of the room how the bed is directly behind the open bathroom countertop area. Actual shower and toilet room is very small, tight space but totally functional. Room was clean but it could have been cleaner without trying to be too critical.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Jill, we appreciate your feedback and are glad to hear that you found our property enjoyable. We understand your perspectives concerning the room layout and the size of certain bathroom areas. Moving forward, we'll take these comments into consideration for potential updates. Learning that you found the room to be clean, yet believing there were possibilities to improve, shows us where we need to focus our attention. Thank you for aiding us in finding ways to further enhance the experience at Hyatt Place Detroit Auburn Hills. We look forward to your next stay with us.

8/10 Bien

Dana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean, quiet and financially friendly!!! Super happy with my room!!!!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Dana, it's delightful to know your stay at Hyatt Place Detroit Auburn Hills met your expectations, characterized by cleanliness, tranquillity, and value for money. Your satisfaction in your room brings utmost joy to us. We hope to have the privilege of serving you again in the future. Safe travels!

2/10 Horrible

James, Kentwood

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very disappointed and how the Hyatt look I’m using used to a more upscale looking property cracks in the wall. Rooms were like a motel eight didn’t have anyone cleaning our room had to ask for my own towels the breakfast continental was gone during breakfast time, Needless to say, I would not recommend this hotel and I will not be coming back
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
James, we regret to hear that your recent experience didn't live up to your expectations. It's unfortunate to learn about the aesthetic concerns you had, as well as the difficulties encountered with room cleaning and breakfast availability. Rest assured, we're constantly implementing measures to improve our services. We hope to have the chance to offer you a more satisfying stay in the future.

2/10 Horrible

Mohamed

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Mohamed, while we are disheartened to hear that your experience did not meet your expectations, we appreciate your feedback which is vital in our efforts to continuously improve. Our team strives to ensure guest satisfaction, and we deeply regret if that was not achieved during your visit. We sincerely hope you give us another chance to better your perception in the future.

2/10 Horrible

Nag

They could not let me checking the properly as they have technical issues and their key system is not working yesterday. I would like to cancel this booking and request for a refund.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Nag, we're genuinely sorry for the inconvenience that occurred with our key system during your intended stay. We understand it was not an ideal situation. We hope you'll consider giving us another chance in the future so we can provide a better experience.

6/10 Satisfaisant

Tricia

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for sharing, Tricia.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

sam

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The breakfast was amazing make your own breakfast burrito 10/10
Réponse de Customer Service le 19 févr. 2024
Sam, it's thrilling to hear you enjoyed the delightful breakfast at Hyatt Place Detroit Auburn Hills - especially the customizable breakfast burrito. We value your favorable feedback and look forward to serving you another delightful meal on your next stay.

8/10 Bien

Kurt

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Still OK
Still pretty nice for an aging hotel. We have stayed here many times. The breakfast would have been better with some eggs.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Kurt, it's wonderful to hear that you find the Hyatt Place Detroit Auburn Hills pleasant even over time, reflecting its timeless charm. Your frequent visits are greatly appreciated. We take note of your preference for a more diverse breakfast menu including eggs. Looking forward to your next visit.

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyatt yaktown
It was cool
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
Antonio, it's great to hear you had an enjoyable experience at Hyatt Place Detroit Auburn Hills. We appreciate your feedback and look forward to your return. Thank you!

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Satisfied
The staff is amazing! The hotel is clean and updated. Overall, a very good experience.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Lisa, thank you for the wonderful feedback on your stay at Hyatt Place Detroit Auburn Hills. We pride ourselves on our team members and their dedication to maintaining an updated and pristine environment for our guests. It's fantastic to hear that you had a very good experience with us. We eagerly anticipate your next stay at our hotel!

10/10 Excellent

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Value!
Very happy with our stay and it's a clean nice place for the money spent.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Jeff, it's great to hear that you were pleased with your stay at Hyatt Place Detroit Auburn Hills. We appreciate your feedback recognizing the cleanliness and value, as our team works diligently to ensure guests have a comfortable experience. We look forward to welcoming you back soon.