Avis sur Country Inn & Suites by Radisson, Novi, MI
Country Inn & Suites by Radisson, Novi, MI
21625 Haggerty Rd, Novi, MI
Avis
7,8
Bien
7,8/10
Propreté
8,0/10
Personnel et service
7,6/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
9 juin 2023
Séjour de 1 nuit en juin 2023
Réponse de AW le 12 juin 2023
Dear NadineThanks for taking the time to review our hotel, we Truly Happy that you find our staff are helpful .Thanks again and wish to see you soon Thanks
6/10 Satisfaisant
Daniel
Voyage en groupe
2 janv. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Daniel
Séjour de 1 nuit en janvier 2022
Réponse de Customer Care le 13 janv. 2022
Thank you for writing a review. We apologize to know that we fell short of your expectations based on the ratings and feedback you've provided. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.
10/10 Excellent
Voyageur vérifié
15 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Andrew le 16 déc. 2019
Dear Guest,
We are so pleased that you had a 5 star experience, we look forward to seeing you again soon!
Best Regards,
Andrew S.
10/10 Excellent
Sajira
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sajira
Séjour de 2 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Hello Sajira,We are delighted to hear that you enjoyed your stay with us. Our team always strives to provide excellent service to all our guests. Your feedback is truly appreciated, and we hope to welcome you back in the future.
10/10 Excellent
udontno
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
udontno
Séjour de 2 nuits en mai 2024
Réponse de Manager le 28 mai 2024
Hello udontno,Thank you for recommending our hotel. We value your feedback and hope to welcome you back in the future.
6/10 Satisfaisant
Adam
Voyage en famille
25 mai 2024
Les points forts : Propreté et personnel et service
Adam
Séjour de 1 nuit en mai 2024
Réponse de Manager le 27 mai 2024
Hello Adam, We are thrilled to hear that you enjoyed our friendly staff, refreshing pool, and spacious, clean rooms during your stay. We strive to provide exceptional service to all our guests and we appreciate your positive feedback. If you have any further comments or suggestions, do not hesitate to contact us directly.
4/10 Médiocre
Chris
19 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Chris, We apologize for any inconvenience during your stay. We value your feedback regarding the cleanliness and maintenance of our facilities and will address these concerns with our team. Your comments on noise levels and breakfast quality have been noted for improvement. Thank you for bringing these issues to our attention.
10/10 Excellent
Deepak Mohan
Voyage d’affaires
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepak Mohan
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Deepak Mohan,We're thrilled to hear that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back in the future.
10/10 Excellent
Paul
Voyage en famille, Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Paul,We are thrilled to hear that our staff made your stay enjoyable. Your kind words will be shared with our team. Thank you for taking the time to share your experience with us.
4/10 Médiocre
Braden
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points faibles : Personnel et service
Braden
Séjour de 2 nuits en mai 2024
Réponse de Mo le 13 mai 2024
Dear Braden,We are saddened to hear that you encountered a disruption during your stay while you were with us. Unfortunately, something triggered the alarm while you were here and we did our due diligence to ensure all of our guests were safe during the time of the alarm. If you would like to further discuss this occurrence with a member of management please don't hesitate to reach out to the property directly with anymore details.Take Care,Country Inn & Suites NoviManagement Team
10/10 Excellent
Katharina
Voyage d’affaires
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katharina
Séjour de 4 nuits en mai 2024
Réponse de Mo le 13 mai 2024
Thank you Katharina for leaving us a great review. We take pride in our staff providing our guests with the ultimate guest experience during their stay with us. We look forward to hosting you again in the future should your travels bring you back to the area again.Take Care,Country Inn & Suites NoviManagement Team
8/10 Bien
Scott
10 mai 2024
Scott
Séjour de 3 nuits en février 2024
Réponse de Mo le 12 mai 2024
Thank you Scott forproviding us with a great rating. Take Care and we look forward to hosting you and yours again in the near future.Country Inn & Suites NoviManagement Team
6/10 Satisfaisant
Kendra
Voyage d’affaires
6 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kendra
Séjour de 2 nuits en mai 2024
Réponse de Mo le 7 mai 2024
Dear Kendra, I would like to start off by apologizing that you encountered these issues while you were our guest. Staff members being unattentive, and proper maintenance of our guest quarters is below our standard. If you would like to further discuss the experience you had while you were here, please don't hesitate to reach out to any member of management here at the property. Take Care,Country Inn & Suites NoviManagement Team
10/10 Excellent
Ann, NORTHVILLE
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
Réponse de Mo le 5 mai 2024
Thank you Ann for leaving us a review! We appreciate the feedback and look forward to the opportunity to host you and yours again in the future!Thank again and Take Care,Country Inn & Suites NoviManagement Team
6/10 Satisfaisant
herman
Voyage en couple
26 avr. 2024
Les points forts : Propreté et personnel et service
herman
Séjour de 1 nuit en avril 2024
Réponse de Mo le 27 avr. 2024
Thank you Herman for your review, we appreciate the feedback.Take Care,Country Inn & Suites NoviManagement Team
6/10 Satisfaisant
Megan
Voyage en famille
25 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en avril 2024
Réponse de Mo le 27 avr. 2024
Dear Megan,Thank you for taking the time to leave us a review. I would like to extend our sincerest apologies in regard to your experiences you encountered while staying here with us. It is not our standard to relay inaccurate information to our guests and we will use this encounter to coach the front desk agent that relayed that information to you. Should you have anything else that you would like to discuss, please don't hesitate to reach out to any member of management here at the property. Best Regards,Country Inn & Suites NoviManagement Team
4/10 Médiocre
Denise
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 2 nuits en avril 2024
Réponse de Mo le 27 avr. 2024
Dear Denise,Thank you for taking the time out to leave us review regarding your most recent stay. I am saddened to hear that your stay was less than ideal. If there is anything you would like to further discuss, please don't hesitate to reach out to any member of management here at the property.Best Regards,Country Inn & Suites NoviManagement Team
8/10 Bien
William
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
Réponse de Mo le 22 avr. 2024
Thank you William for your review. We have our Head of Maintenance checking and testing out the levels of chlorine as we speak. Other than that, we are delighted to hear that you enjoyed your stay with us. We're hopeful that we will have the opportunity to host you and yours again soon.Take Care,Country Inn & Suites NoviManagement Team
8/10 Bien
Ann Marie
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann Marie
Séjour de 1 nuit en avril 2024
Réponse de Mo le 22 avr. 2024
Thank you Ann Marie for your rating, we appreciate the feedback!
6/10 Satisfaisant
Joann
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joann
Séjour de 2 nuits en avril 2024
Réponse de Mo le 15 avr. 2024
Dear Joann,Thank you for taking the time out to leave us a review, we appreciate the feedback. I am saddened to hear that your stay was less than perfect and that you encountered anything that was less than you expected. If you would like to further discuss your recent visit with a member of management here at the property, please do not hesitate to reach out. Take Care,Country Inn & Suites NoviManagement Team
10/10 Excellent
Christine Van
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine Van
Séjour de 1 nuit en avril 2024
Réponse de AW le 11 avr. 2024
Dear ChristineThanks for taking the time to review our hotel, and we are so happy that you did enjoy your stay , wish to see you again soon .
10/10 Excellent
Nicholas
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en avril 2024
Réponse de Aseel E le 10 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Novi, MI. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
10/10 Excellent
Aireona, Detroit
9 avr. 2024
Aireona
Séjour de 2 nuits en avril 2024
Réponse de Mo le 30 avr. 2024
Thank you Aireona for leaving us a great rating! Take Care,Country Inn & Suites NoviManagement Team
2/10 Horrible
Kevin
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Aseel E le 10 avr. 2024
Thank You for leaving us a review, we use the information to fine tune our operation to ensure all of our guests are provided with the best guest experience possible. sorry about the noise but it was the weekend and many families stayed at the hotel, we assure you for a better stay in the future.
2/10 Horrible
Devin
7 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Devin
Séjour de 1 nuit en avril 2024
Réponse de AW le 8 avr. 2024
Dear DevinThank you for your feedback. If you would like to further discuss any issues you may have faced while you were here please don't hesitate to give us a call at the property
6/10 Satisfaisant
Briaca
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Briaca
Séjour de 2 nuits en mars 2024
Réponse de Mo le 1 avr. 2024
Dear Briaca, Thank you for taking the time to leave us a review in regard to your most recent stay. I'm saddened to hear that your stay was less than perfect this weekend, however with feedback such as this, we can take the necessary steps in rectifying the areas that need improvement. If you would to speak directly to a member of management, please don't hesitate to reach out to the property directly to further discuss. Best Regards,Country Inn & Suites NoviManagement Team
10/10 Excellent
Michael
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mars 2024
Réponse de AW le 26 mars 2024
Dear Michael Thanks for a new review , we are so happy to see you that you did enjoy your stay . wish to see you again soon .Thanks
10/10 Excellent
Renee
23 mars 2024
Renee
Séjour de 1 nuit en mars 2024
Réponse de Aseel E le 13 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Novi, MI. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
10/10 Excellent
Martin
Voyage en famille avec de jeunes enfants
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en mars 2024
Réponse de Mo le 16 mars 2024
Thank you Martin for your review, we look forward to the opportunity to host you again in the future!Best Regards,Country Inn & Suites NoviManagement Team
4/10 Médiocre
Alanea
Voyage en famille
12 mars 2024
Alanea
Séjour de 1 nuit en mars 2024
Réponse de Mo le 13 mars 2024
Alanea,Thank you for taking the time to leave us a review, Our pool hours are 6am-12am with adult swim from 10pm-12am daily. That is explained upon check in and also is posted at the front desk. Unfortunately guests don't always follow the rules in regard to the pool. All guests are to use the shower in the pool area to rinse away any oils or lotions that may be on the skin and or in the hair, to prevent the buildup that you saw in the pool during your stay.Any further questions or concerns please feel free to reach out to a member of management here at the property.Country Inn & Suites NoviManagement Team
6/10 Satisfaisant
Rochelle
Voyage en couple
11 mars 2024
Les points forts : Propreté et personnel et service
Rochelle
Séjour de 1 nuit en mars 2024
Réponse de Mo le 13 mars 2024
Thank you Rochelle for the review!
10/10 Excellent
Justin
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Réponse de Mo le 11 mars 2024
Thank you Justin! We look forward to hosting you again soon!
2/10 Horrible
Jennifer
6 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Mo le 7 mars 2024
Thank you for your feedback. If you would like to further discuss any issues you may have faced while you were here please don't hesitate to give us a call at the property
4/10 Médiocre
Jackie
Voyage en famille
4 mars 2024
Les points faibles : Personnel et service et équipements
Jackie
Séjour de 2 nuits en février 2024
Réponse de Mo le 7 mars 2024
Thank you Jackie for your feedback, we will use the information you provided to make some necessary changes to improve our operation.
10/10 Excellent
CANDICE
Voyage en famille avec de jeunes enfants
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CANDICE
Séjour de 1 nuit en février 2024
Réponse de Mo le 1 mars 2024
Thank you Candice for taking the time to leave us a review. We're glad we were able to provide you with a great customer experience.Take Care,Country Inn & Suites NoviManagement Team
10/10 Excellent
Fernanda
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fernanda
Séjour de 5 nuits en février 2024
Réponse de Mo le 29 févr. 2024
Gracias por dejarnos tu reseña, ¡nos alegra que hayas disfrutado de tu estadía!
10/10 Excellent
Nick
Voyage en famille
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en février 2024
Réponse de Mo le 25 févr. 2024
Thanks Nick for the review! We're glad you enjoyed your stay.Until Next Time,Country Inn & Suites NoviManagement Team
8/10 Bien
Matthew
Voyage en famille avec de jeunes enfants, Voyage d’affaires
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en février 2024
Réponse de Mo le 24 févr. 2024
Thank you Matthew for providing us with feedback. We appreciate you!
10/10 Excellent
Fernanda
21 févr. 2024
Fernanda
Séjour de 4 nuits en février 2024
Réponse de Mo le 21 mars 2024
Thank you Fernanda! It was a pleasure to host you during your travels!Take Care, Country Inn & Suites Novi
6/10 Satisfaisant
Stephanie, PRESCOTT VALLEY
Voyage en couple
21 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Stephanie
Séjour de 3 nuits en février 2024
Réponse de Mo le 22 févr. 2024
Thank You Stephanie for taking the time to leave us a review. Your feedback helps us improve our operation to ensure all of our guests receive the highest quality stay while choosing us for their travel needs. We have discussed your concerns with the proper departments to make the necessary changes. Thanks again,Country Inn & Suites NoviManagement Team
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
20 févr. 2024
Les points forts : Propreté et personnel et service
Not my favorite hotel
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Mo le 22 févr. 2024
Dear Anonymous,Thank you for your feedback! We appreciate the time that you took to leave us a review and give us the opportunity to improve our operation. If you have any further questions or concerns please don't hesitate to reach out to us at the hotel.Warm Regards,Country Inn & Suites NoviManagement Team
10/10 Excellent
Rachel
Voyage en couple
19 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en février 2024
Réponse de Mo le 22 févr. 2024
Dear Rachel,I'd like to extend our apologies that your experience here with us was not what you expected. If you would like to further discuss, please don't hesitate to reach out to a member of our Management Team here at the hotel.Best Regards,Country Inn & Suites NoviManagement Team
4/10 Médiocre
Franz
Voyage en famille
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Franz
Séjour de 1 nuit en février 2024
Réponse de Mo le 22 févr. 2024
Thank you Franz for your rating, your feedback helps us improve our operation for the better!
2/10 Horrible
Tanya
16 févr. 2024
Tanya
Séjour de 1 nuit en février 2024
Réponse de Mo le 17 févr. 2024
Thank you Tanya for leaving us feedback in regards to your most recent stay. We're saddened to hear it was less than perfect. If you would like to reach out with more detail about your stay please don't hesitate to contact a member of management.Best Regards,Country Inn & Suites NoviManagement Team
10/10 Excellent
Youssef
15 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Youssef
Séjour de 2 nuits en février 2024
Réponse de Mo le 16 févr. 2024
Thank you Youssef for the positive feedback we appreciate it, and look forward to the opportunity to host you again in the future!Best Regards,Country Inn & Suites NoviManagement Team
2/10 Horrible
Dwayne
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Be Advised
Dwayne
Séjour de 2 nuits en février 2024
Réponse de Aseel Elias le 13 févr. 2024
We would like to thank your feedback, it is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.
6/10 Satisfaisant
Melanie
Voyage en famille
11 févr. 2024
Les points forts : Personnel et service
Melanie
Séjour de 2 nuits en février 2024
Réponse de Aseel Elias le 13 févr. 2024
Thank you for taking the time out to leave us a rating. We Appreciate your feedback!
4/10 Médiocre
Jacob
Voyage en couple
10 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jacob
Séjour de 1 nuit en février 2024
Réponse de Aseel Elias le 13 févr. 2024
Thanks for taking the time to review our hotel, we are so sorry for any incontinence and wish to see you again soon .
2/10 Horrible
Courtney Ann
Voyage en famille
8 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney Ann
Réponse de Mo le 10 févr. 2024
Dear Courtney Ann,We are deeply saddened to hear about the issues you experienced while you were our guest. Subpar linens, and the room at an uncomfortable temperature setting, among the other issues are below our standard. If you would like to reach out to a member of management to further discuss please do not hesitate. Thank you for taking the time to provide with feedback.Country Inn & Suites NoviManagement Team
8/10 Bien
Teresa
7 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Teresa
Séjour de 3 nuits en février 2024
Réponse de Mo le 10 févr. 2024
Dear Teresa, Thank you for taking the time to leave us a review, I'm delighted to hear that you received wonderful service from our front desk staff. Rest assured that we take any and all feedback and utilize it to fine tune our operation and provide the highest quality stay to all of our guests. Thanks Again,Country Inn & Suites NoviManagement Team