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Avis sur AmericInn by Wyndham Johnston Des Moines

2.5 out of 5
AmericInn by Wyndham Johnston Des Moines
5050 Merle Hay Road, Johnston, IA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 344 avis sur 904." "
Note des voyageurs de 8 (Bien), d’après 299 avis sur 904." "
Note des voyageurs de 6 (Satisfaisant), d’après 154 avis sur 904." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 904." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 904." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Housekeeping services inconsistent.
Séjour de 8 nuits en mai 2024

10/10 Excellent

FREDERICK, Dhahran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was ok. Great stay.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly.Our refrigerator didn’t work so they came in and replaced and provided towels for swimming.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Sarah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The furniture in the room was damaged and falling apart. The metal on the bathtub was rusted and cracked. The fan in the bathroom was very loud.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Mandy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nothing like what the pictures online showed.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

KAREN

Voyage en groupe, Voyage d’affaires
Unique: windows do not have locks. Feel unsafe. No elevator.
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Representative le 15 mai 2024
Thank you for your feedback and bringing the issue of the window to our attention. I have reached out to our maintenance team regarding this issue.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024

10/10 Excellent

Rick

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Chris

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Representative le 2 mai 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again in the future.

10/10 Excellent

Denice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Representative le 2 mai 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay with us! Hope to see you again!

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and close to God and shopping.
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Representative le 2 mai 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

8/10 Bien

Everett

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed the fact that it was easy to get to right off the interstate, but you have to drive through a car dealership parking lot to get to it! The one thing we did not like about this particular motel was although the breakfast was somewhat hot and plentiful, they are not diabetic friendly at all! When asked about certain things such as sugar free syrup for the waffles, or anything else sugar free they just look at you like your some kind of freak! Other than that it is a great place to stay!
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Representative le 25 avr. 2024
Thank you for your feedback! I am delighted to hear that you were able to enjoy your stay with us! I would like to offer my sincerest apologies for not being very diabetic friendly. We will change that, I am sorry to hear that our staff looked at you that way. We sincerely hope to see you again in the future.

10/10 Excellent

Pastor

Séjour de 1 nuit en avril 2024
Réponse de Guest Service Representative le 15 mai 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

pam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find and easy parking. Room was very clean. Beds comfortable. Breakfast was good. Front desk and breakfast crew were very customer service oriented. Would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 25 avr. 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay and that you were able to enjoy our amenities. I am also happy to hear that our staff made you feel welcome! We hope to see you again!

6/10 Satisfaisant

Sasikumar

Les points forts : Équipements
Staff allocated unclean room and then another room for which access keys did not work. Had to climb down a floor every time to the reception because of this
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Representative le 4 avr. 2024
My sincerest apologies for the inconveniences you experienced during your recent stay with us. Please rest assured that we have reached out to housekeeping to ensure that this does not happen again.

10/10 Excellent

Sasikumar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Value for money
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Representative le 4 avr. 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

6/10 Satisfaisant

Irene

Voyage d’affaires
My room had a lovely view of the pool. The property is older but fairly well maintained.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 27 mars 2024
Thank you for your feedback! I would like to apologize for any inconvenience you may have experienced. We hope to see you again!

6/10 Satisfaisant

Nancy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The room was pretty dirty when we arrived, recepricles and outlets were loose from Walls and baseboards were loose too, which although not seeing any makes me nervous about things crawling through. There was no screen on window. I have a baby and four year old twins With me. I expected better from a hundred dollar hotel. The hot breakfast was very tasty.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 26 mars 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. Thank you for bringing these issues to our attention. I would like to reassure you that they are being fixed as we speak. We sincerely hope to see you again.

10/10 Excellent

luis Alberto

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent team members. Nice breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 20 mars 2024
Thank you for your feedback and your kind words! I will share your comments with the staff who will be as pleased as I am to hear.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A-1
Séjour de 1 nuit en décembre 2023
Réponse de Guest Service Representative le 15 mars 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the near future!

4/10 Médiocre

Mark

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Representative le 7 mars 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

8/10 Bien

John

Les points forts : Personnel et service
Just Ok
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 7 mars 2024
Thank you for your feedback! I would like to apologize for any inconvenience that you may have experienced during your recent stay. We sincerely hope to see you again!

10/10 Excellent

Anthony

High value
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 7 mars 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us and I would also like to thank you for the books as well! We hope to see you again!

8/10 Bien

Bruce

Séjour de 1 nuit en mars 2024
Réponse de Guest Service Representative le 27 mars 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay! We hope to see you again!

10/10 Excellent

Lalinne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like the hot breakfast of making your own waffles, sausage, eggs, and biscuits and gravy. It was nice to have orange juice, coffee, and teas too. Since we're in a time crunch, we like the convenience of NOT having to find breakfast elsewhere.
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 7 mars 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! It was wonderful meeting you! We hope to see you again!

10/10 Excellent

Corwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Pleasant staff and nice room
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 23 févr. 2024
Thank you for your feedback! It was wonderful meeting you. I am delighted to hear that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Ill stay again
Really enjoyed the separate bedroom. Toilet room is too tiny. In many hotels. Friendly staff. Couch hard for me but im old.
Séjour de 2 nuits en février 2024
Réponse de Guest Service Representative le 23 févr. 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay with us! We look forward to seeing you again!

8/10 Bien

Wally

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large rooms, clean. No elevator, so you must travel light. Nice breakfast. Woukd stay again
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 23 févr. 2024
I am delighted to hear that you enjoyed your stay with us! I do apologize for not having an elevator.

2/10 Horrible

Kim

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was dirty, curtains and chair were soiled. Won’t stay again
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 13 févr. 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us! I have reached out to the staff in regards to these issues and we are correcting them as we speak.

10/10 Excellent

Alejandra

Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 13 févr. 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you in the future!

4/10 Médiocre

Mark

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 7 févr. 2024
Thank you for your feedback! I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again.

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Easy check-in process and the staff is great. Breakfast served has hot and cold options which was a nice surprise as well. Overal, I am very impressed with this hotel and staff.
Séjour de 1 nuit en février 2024
Réponse de Guest Service Representative le 7 févr. 2024
Thank you for your feedback! I am delighted to hear that your stay was an enjoyable one. I am also very happy to hear that you enjoyed breakfast. I will pass on your comments to our who will likewise be delighted! We hope to see you again in the future should your travels return you Johnston, IA again!

10/10 Excellent

ALONSO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and welcoming
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 31 janv. 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Representative le 29 janv. 2024
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us! I would like to apologize for any inconveniences that you may have experienced during your recent stay as well. We hope to see you again in the future.

8/10 Bien

Andrea

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 29 janv. 2024
I am delighted to hear that you enjoyed your recent stay with us! I hope to see you again in the near future!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked last second to stop, sleep, and leave, and it was very nice. Checked in after midnight with friendly staff. Breakfast was typical fare. Overall very happy with the choice to stay here. If you're looking for a reasonably priced night or two in Des Moines, you can book with a high degree of confidence that you'll find great value here.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 26 janv. 2024
Thank you for your feedback! We are truly delighted to hear that you enjoyed your stay with us! We hope to see you again should your travels bring you back to Johnston again!

8/10 Bien

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good
I have stayed here many times. Close to restaurants. Clean, heat works well, good water pressure. Breakfast is very good, the usual, waffles, sausage, eggs, b&g, cereal, breads and fruit.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Representative le 25 janv. 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us once again. We look forward to seeing you again next time your in town. Have a wonderful day!

2/10 Horrible

Chaya

Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 25 janv. 2024
I would like to offer my sincerest apologies for the inconveniences you may have experienced during your recent stay with us. We hope to see you again.

8/10 Bien

jim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Value
I booked this for the inexpensive price. That considered 8/10. Nothing special but the value was good.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 26 janv. 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Franchesca, Des Moines

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 25 janv. 2024
Thank you for your feedback! We hope to see you again should your travels return you to Johnston again.

6/10 Satisfaisant

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bored in Johnson
Everything was great until we had no TV for the last day and a half. Very long day without TV and so cold outside could not do anything.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 25 janv. 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your recent stay. We hope you will consider staying with us again.

10/10 Excellent

Barry

Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Representative le 15 janv. 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We look forward to seeing you again should your travels return you to Johnston again!

10/10 Excellent

Dean

Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 13 janv. 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your recent stay with us! Hope to see you again in the future!

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always appreciate staying at this place each year I travel to Rapid City for wrestling.
Réponse de Guest Service Representative le 13 janv. 2024
It was wonderful having you stay with us as always! We look forward to seeing you next year!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Réponse de Guest Service Representative le 13 janv. 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We sincerely hope to see you again soon!

2/10 Horrible

lori

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I didn't like anything about this property. I will never stay there again. Cold air poured in around the window, I couldn't charge my phone, the TV didn't work.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service Representative le 13 janv. 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your stay! I have reached out to maintenance and they are currently fixing these issues as we speak!

4/10 Médiocre

Wayne L Decker Decker Tractor

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 13 janv. 2024
I would like to offer my sincerest apologies for the inconveniences that you experienced during your recent stay with us!

10/10 Excellent

Kory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beat my expectations
The room was clean, the bed comfortable and the water hot. Also a solid breakfast! Was a welcome surprise for the low cost. Came away impressed and would definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Guest Service Representative le 13 janv. 2024
It was wonderful having you stay with us! We are delighted to hear that you enjoyed your stay! Hope to see you again!

10/10 Excellent

Julie

Réponse de Guest Service Representative le 13 janv. 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

10/10 Excellent

Connie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Stay At Americinn Inn
Great Breakfast, Clean Rooms. Asked to be on the 1st floor and you made that possible.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Service Representative le 13 janv. 2024
I am delighted to hear that we were able to accommodate your request and that you enjoyed your stay! We hope to see you again!