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Avis sur AmericInn by Wyndham Des Moines Airport

2.5 out of 5
AmericInn by Wyndham Des Moines Airport
1920 Hackley Ave, Des Moines, IA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 316 avis sur 898." "
Note des voyageurs de 8 (Bien), d’après 303 avis sur 898." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 898." "
Note des voyageurs de 4 (Médiocre), d’après 97 avis sur 898." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 898." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Landin, Sac City

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and clean room
Séjour de 1 nuit en mars 2024
Réponse de JT le 22 mai 2024
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We are glad we met your expectations, and we hope to see again in the future. Thank you again for staying with us.

4/10 Médiocre

Joseph

Les points forts : Propreté
Les points faibles : Personnel et service
Card key needed to be reset each night.
Séjour de 3 nuits en mai 2024
Réponse de JT le 20 mai 2024
Thank you for staying with us at AmericInn Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us and we will be sure to share your experience with our team. We hope you will give us another opportunity when you are in our area and again thank you for staying with us.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good!
Séjour de 1 nuit en mai 2024
Réponse de JT le 20 mai 2024
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again in the future when you are in our area.

10/10 Excellent

Demerus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable Price, Staff was Very Nice and Accommodating. Hotel was Clean, Close to Events Center, and had a Wide Variety Breakfast Choices. We Enjoyed our stay. Highly Recommend
Séjour de 1 nuit en mai 2024
Réponse de JT le 16 mai 2024
Thank you for staying with us at AmericInn Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We will be sure to share your feedback with our team and we look forward to seeing you again when you are in our area and again thank you for staying with us.

2/10 Horrible

Ashley

Voyage en famille
Bed Bugs! Do not stay!
Séjour de 1 nuit en mai 2024
Réponse de JT le 10 mai 2024
Thank you for staying with us at AmericInn Des Moines Airport. We would like to apologize for any inconvenience that may have occurred during your stay. We thank you for your feedback and would reassure that we will look into the feedback you provided. Again, thank you for staying with us.

2/10 Horrible

Donald

Séjour de 1 nuit en mai 2024
Réponse de JT le 22 mai 2024
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us. Unfortunately, we do not have any feedback on what it is we need to improve. Please feel free to reach out to us directly to provide any feedback. Again thank you for staying with us.

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just what we needed between flights.
Séjour de 1 nuit en avril 2024
Réponse de AGM Crystal Strable le 1 mai 2024
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

10/10 Excellent

Tiffany

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The desk clerk was very friendly. Room was clean.
Séjour de 1 nuit en avril 2024
Réponse de JT le 30 avr. 2024
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in the area and again thank you for staying with us.

10/10 Excellent

AMBER

Séjour de 1 nuit en avril 2024
Réponse de JT le 20 mai 2024
Thank you for staying with us at the AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again in the future and again thank you for staying with us.

4/10 Médiocre

Jamie

Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 26 avr. 2024
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay.

4/10 Médiocre

Jamie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was very dirty. We stayed in a hotel room with duct tape on the inside of the bathtub. The toilet was not cleaned. The sink faucet was literally falling out of the holes. It definitely need to do some maintenance cleaning, etc..
Réponse de AGM Crystal Strable le 26 avr. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

4/10 Médiocre

Tania

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bathtub had a rusty hole in in that was covered by a dirty piece of duct tape. Rest of the room was fine. Seems like there were people under the influence around the area which felt unsafe.
Séjour de 1 nuit en avril 2024
Réponse de JT le 22 avr. 2024
Thank you for staying with us at the AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We would like to apologize for any inconvenience you experienced during your stay and hope you will give us another opportunity to make your next stay exceptional. Again thank you for staying with us and we hope to see you again.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly
Séjour de 1 nuit en avril 2024
Réponse de JT le 22 avr. 2024
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Maddie

Voyage en couple
Les points forts : Équipements
everything was wonderful :)
Séjour de 1 nuit en avril 2024
Réponse de JT le 22 avr. 2024
Thank you for staying with us at the AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We look forward to seeing you again when you are in our area and again thank you for staying with us.

10/10 Excellent

Joseph

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Initially we were at room 124 where the carpet was not cleaned, bathroom door did not close properly and the toilet seat was found to be shaky. It would be good if carpets and curtains were replaced.
Séjour de 1 nuit en avril 2024
Réponse de AGM Crystal Strable le 18 avr. 2024
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

2/10 Horrible

Matthew, Cedar Rapids

There was some unidentified HVAC sound that never stopped. Sounded like flowing water and gurgling. The checkin was nice and quick which is the only positive I’d add.
Séjour de 1 nuit en avril 2024
Réponse de AGM Crystal Strable le 11 avr. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 Excellent

Russell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de AGM Crystal Strable le 11 avr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 Bien

Cory

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fine for a quick stay on our way through town. Small breakfast. Rooms/building is a bit worn but seemed clean.
Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 11 avr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

10/10 Excellent

Andrea

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The stay was very good. Had lots of space for all of us.
Séjour de 2 nuits en avril 2024
Réponse de AGM Crystal Strable le 11 avr. 2024
We are glad you enjoyed your stay with us! It’s only through the eyes of our guests, that we can accurately assess the quality of the accommodations and services we provide.

8/10 Bien

Audrey

Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 18 avr. 2024
We are glad you enjoyed your stay with us! We truly love hearing our guest talk about the amenities around us. We hope to see you again.

10/10 Excellent

Maddy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice workers
Séjour de 2 nuits en mars 2024
Réponse de AGM Crystal Strable le 4 avr. 2024
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

6/10 Satisfaisant

Sally

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
After signing the agreement not to smoke in the room which I would never do, we went to our room to find it smelled terrible and whoever had smoked in there left ashes all over the clean towels. After looking closely we discovered it was marijuana ashes! The staff was very nice about it and offered to move us but obviously someone with a pass key accessed our room. Possibly other staff.
Séjour de 2 nuits en mars 2024
Réponse de AGM Crystal Strable le 25 mars 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the cleanliness of your room. I am glade that we were able to provide you a new room. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with housekeeping to get this resolved, so we prevent this from happening in the Future!

6/10 Satisfaisant

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 4 avr. 2024
We are glad you enjoyed your stay with us! We truly love hearing our guest talk about the amenities around us. We hope to see you again.

4/10 Médiocre

Monica

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de AGM Crystal Strable le 25 mars 2024
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price for amenities was great.
Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 19 mars 2024
Thank you for the kind words! We are truly delighted to hear you enjoyed our property! We hope to get the few minors issues resolved and let you truly see the best we have to offer!

2/10 Horrible

Rick

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Could not use the air conditioner because it was so loud. Front desk could have cared less. Room was very warm.
Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 19 mars 2024
We are truly sorry for any inconvenience which you experienced with the loud noise due to room A/C. We hope you will allow us the opportunity to meet or exceed your expectations on your next visit to the AmericInn by Wyndham Des Moines Airport. We are dedicated to providing the highest standards of service for our guest and I can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and secure for you and your family
Séjour de 1 nuit en mars 2024
Réponse de AGM Crystal Strable le 19 mars 2024
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

10/10 Excellent

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de AGM Crystal Strable le 19 mars 2024
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

10/10 Excellent

Bob

Séjour de 2 nuits en février 2024
Réponse de AGM Crystal Strable le 4 avr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

4/10 Médiocre

Julie

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property needs an update! The carpet in the hallways and rooms were soiled and stained, tile grout in the bathroom stained, sheets were stained and thin, furniture showed signs of banging and scratches. Not up to the standard of AmericInn!
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 4 mars 2024
Thank you for taking the time in leaving us a review on your stay with us. Hopefully in the near future we can do same updates. We look forward to having you back into our property in the near future.

10/10 Excellent

Peyton

Voyage d’affaires
All that I would say is the shower curtain wouldn’t slide shut without coming back open, so some water got on the floor. Other than that, very nice!
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 27 févr. 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

6/10 Satisfaisant

Summer

Voyage en famille
Was clean needs updating. The second morning was loud around 4am then woke up to the smell of pot in the hallway. We were staying for two nights and couldn’t get into our room the second night so I had to speak to the desk which was OK, but just inconvenient.
Séjour de 2 nuits en février 2024
Réponse de AGM Crystal Strable le 27 févr. 2024
Thank you so much for taking the time to leave us feedback.

4/10 Médiocre

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Outside noise-loud music was out of control. There was duct tape in the bath tub as a repair. The refrigerator was so loud we had to unplug it.
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 27 févr. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the tub and refrigerator. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

6/10 Satisfaisant

Mark

Les points faibles : Infrastructures et conditions de l’hébergement
Bed was hard as a rock..really screwed up bathroom system... nite front desk person. Wasn't sure if they were foot or horseback...20 mins to get a room key,room had already been PD for it was after 1 am.not like they were busy...but thanks for allowing me to park my vehicle will gone..
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 27 févr. 2024
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

4/10 Médiocre

Theron

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cable/wifi doesn’t work. Fridge is noisy.
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 19 févr. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the hotel amenities. Please accept my apologies for any inconvenience you experienced during your stay.

8/10 Bien

karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 19 févr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

6/10 Satisfaisant

Gihane

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 19 févr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de AGM Crystal Strable le 12 févr. 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

8/10 Bien

Cynthia

Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 25 mars 2024
We are grateful that you took the time out to leave us a review.

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My tv didn't work and the staff on duty quickly gave me the option to switch rooms (across the hall!). The room was clean and comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 12 févr. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 Bien

Kevin, Saint Marys

Voyage en famille
Les points forts : Équipements
No elevator to get to the second floor, so the luggage dolly was useless. Door to the room had a big chunk missing from the veneer. Bathroom door trim was loose.
Séjour de 1 nuit en février 2024
Réponse de AGM Crystal Strable le 12 févr. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 Excellent

Mary

Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 5 févr. 2024
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 31 janv. 2024
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Lesa

Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 25 mars 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 Bien

Jaclyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 30 janv. 2024
We are grateful that you took the time out to leave us a review.

8/10 Bien

Rachael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The woman who checked us in was friendly and courteous. The breakfast was not fresh. The woman who checked us out looked disheveled and was not nearly as friendly.
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 30 janv. 2024
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 Bien

Angie

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pool was dirty, debris on bottom water was warm but very cloudy. No hot tub. The shower in the room was cracked on the wall like someone had punched it. The drain in tub was sharp and corroded. The parking lot had not been scooped or enerting doors, walkways were icy. Beds shhets were worn amlost ripped see thru worn. Beds were comfortable and pillows.
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 30 janv. 2024
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the hotel amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 Excellent

Erica

Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 24 janv. 2024
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, équipements
The staff was friendly and helpful however we did have to wait 3-5 minutes for anyone to show up at the desk. There was a lot of snow in the parking lot.
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 24 janv. 2024
Thanks so much for sharing your experience with us. Please accept my apologies for any inconvenience you experienced during your stay with the parking. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

8/10 Bien

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed one night, close to airport.
Séjour de 1 nuit en janvier 2024
Réponse de AGM Crystal Strable le 18 janv. 2024
We are grateful that you took the time out to leave us a review.